--- title: "Shift4 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Shift4. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Shift4 is a good fit for you!" source_url: "https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / [Shift4](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/) / Shift4 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/) Reviews [Alternatives](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/alternatives/) # Shift4 User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 177 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.9/5 - Value for money: 4.0/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 119 reviews (67%) - 4 stars: 13 reviews (7%) - 3 stars: 3 reviews (2%) - 2 stars: 5 reviews (3%) - 1 star: 37 reviews (21%) ### Most mentioned pros - Easy and fast setup, no upfront fees, great customer support, handling Uber Eats and door dash at one pos and one printer only, - The product is pretty solid when it was working, we went down about every other month and getting it fixed was not an easy process - I like how it integrates DoorDash and Uber eats orders directly on my screen and they also offer free online menu as well. ### Most mentioned cons - The fees we agreed upon with our rep were not accurate to the actual bill and they have a clause in the contract saying they can adjust fees at any time, to any amount as long as they give a 300 day notice. - In August I processed zero transactions and $0 in sales through Shift4, yet I was still charged $85.58 in fees. - They lure you in with the promise of free terminal software, but they deliberately conceal the monthly fees and the fact that they will lock you into unfair, hidden contract terms buried in fine print. When we attempted to transition away from their service, they refused to honor the time we had already spent on the platform and claimed the agreement auto-renewed—despite us having the equipment for over a year. ## Shift4 customer reviews Showing reviews 1-25 of 177 (page 1). ### Awesome Terminal, Mind Blowing Service and Cheapest Cost - Overall rating: 5/5 - Reviewer: Tariq M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Compared to our previous provider, their competitive processing rates and low transaction fees have saved us a noticeable amount of money each month. They also provided us the free terminal which is really good and no hidden fee. Moreover we are looking forward to have the Shift4 Dine for our takeaway soon which looks really interesting as well. #### Cons There is nothing as such but we wish if there will be 7 days settlement option available as it will give our business more stability and boost. #### Reasons for switching to Shift4 Cheap Cost and good services. Ease of use as well. #### Vendor response Thank you for sharing your feedback. It’s great to hear the switch to Shift4 is helping your business save money each month and that you’re happy with the device. We’re excited that you’re considering Shift4 Dine for your takeaway and look forward to helping you explore how it can make day-to-day operations even easier. We look forward to continuing to support your business. Replied October 2026 --- ### Shift4 is very user friendly. - Overall rating: 5/5 - Reviewer: Pascale V. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Shift4 handheld terminal is very user friendly. The machine has it's own sim card so I don't need to use my phone. I would highly recommend Shift4. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and to review sales. They pay out the next day which is crucial for a small business. #### Cons No disadvantages from our side as we can think of. It is a pity not to have a secondary machine available. #### Reasons for switching to Shift4 Shift4 is less expensive and pays out quicker #### Vendor response Thank you for sharing your feedback. It’s great to hear you’re finding the system easy to use and that the sales reporting and next-day payments are helping you manage your small business more efficiently. We look forward to continuing to support your business. Replied October 2026 --- ### Amazing Processing Software! - Overall rating: 5/5 - Reviewer: Callie E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience using Shift4. The software is efficient, dependable, and easy to learn. Customer support has also been very helpful and responsive whenever needed, which adds a lot of value. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shift4 is very straightforward and user-friendly. The system is easy to navigate, processes payments quickly, and makes daily operations smooth. It's reliable and saves time, especially during busy periods. #### Cons So far, I haven't experienced any major issues with Sift4. Occasionally, there can be minor delays or small learning curves with new features, but overall nothing that impacts daily use in a significant way. --- ### Great Service from Shift4 and [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Zayn A. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Shift4 has been excellent. [sensitive content hidden] was extremely helpful throughout the setup process, making everything smooth and straightforward. The card reader has massively helped my business, 5StarModz, by making payments easier, faster, and more convenient for both myself and my customers. I really appreciate the support and would happily recommend Shift4 to other businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy and convenient it is to use. The card reader is reliable, payments were processed quickly, and the overall experience made taking customer payments simple and efficient. #### Cons I honestly didn't experience any downsides with Shift4. The card reader worked well for my needs, and I was happy with its overall performance and ease of use. #### Reasons for switching to Shift4 Was paying way too much with stripe and payments were taken through a phone app which wasn't convenient. #### Vendor response Thank you for sharing your feedback. It’s great to hear your card reader has been reliable and easy to use, making customer payments quick and hassle-free. We look forward to continuing to support your business. Replied October 2026 --- ### New business - Overall rating: 5/5 - Reviewer: Darren J. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Very good I will use there terminals for all retail business going forward, the rates were great and the terminal was very easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The great rates reliable machine that was very easy to use [sensitive content hidden] set me up he was amazing he explained everything clearly and honestly #### Cons Not used it long enough yet to pass judgement so currently I have no need to comment anything negative #### Reasons for switching to Shift4 I had a chat with [sensitive content hidden] about the benefits for my business and this was a great addition #### Vendor response Thank you for sharing your feedback. It’s great to hear you’re happy with the competitive rates and reliable, easy-to-use terminal, and that everything was explained clearly from the start. We look forward to continuing to support your business. Replied October 2026 --- ### Argyle Sports - Overall rating: 5/5 - Reviewer: gail c. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered excellent. Very glad we switched over. user friendly, super modern and really easy to use. love the fact it can also be used wireless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was very helpful, made the switch over very easy. The terminal is great, has better functionality than our last one. #### Cons nothing so far, all is working very well. the online portal is great and very useful. No complaints at all. #### Reasons for switching to Shift4 too costly, not worth the money and higher intrest #### Vendor response Thank you for sharing your feedback. It’s great to hear the switch to Shift4 was smooth and straightforward and that you’re enjoying the improved functionality of your new terminal. We look forward to continuing to support your business. Replied October 2026 --- ### Happy customer - Overall rating: 5/5 - Reviewer: Emma G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Completely easy to use, easy to set up, if I’ve ever had any questions or queries [sensitive content hidden] has always been at the end of the phone to help! Low cost and looks nice in the salon! Highly recommend shift and highly rate the customer service received from [sensitive content hidden] himself! No issues whatsoever! I’ve had some poor experiences with other card machine companies so using this company is great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it was to set up and run. The switch was made easy as I didn’t have to do anything it was all done for me. #### Cons Nothing to dislike, I haven’t had any issues in terms of using the machine or how it works. I think I’ve called once about something and it was dealt with straight away. #### Reasons for switching to Shift4 No you did it for me which was fantastic. #### Vendor response Thank you for sharing your experience. It’s wonderful to hear the switch to Shift4 was completely hassle-free and that the terminal has been easy to use, reliable, and a great fit for your salon. We’re glad the affordable pricing and responsive support have made such a positive difference compared to your previous providers. We appreciate your recommendation and look forward to continuing to support your salon. Replied October 2026 --- ### 5 star service - Overall rating: 5/5 - Reviewer: Colin M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Can't fault anything with shift4 best card reader I've had and I've been with quite a few in 15 years of self employment #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to operate low fees quick payout and great customer service from start to finish was top notch. #### Cons If I was gonna be really fussy and try and find fault I would have to dig really deep as I can't think of any #### Reasons for switching to Shift4 Better rates and was recommended by a friend #### Vendor response Thank you for sharing your feedback. It’s great to hear you’re enjoying the ease of use, competitive rates, and quick payouts, and that the customer service has been excellent from start to finish. We look forward to continuing to support your business. Replied October 2026 --- ### Lahori Nashta&Fastfood - Overall rating: 5/5 - Reviewer: Nazia K. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I would say being using the card machine for sometime now it definitely has saved me money and peace of mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Found it very simple to use lower transaction rates very helpful sales rep [sensitive content hidden] . Easy to deal with and very reliable #### Cons Didn't find any flaws to be honest. It’s smooth and reliable. Good for new business. Smart system with a big screen. #### Vendor response Thank you for sharing your feedback. It’s great to hear you’re finding the terminal simple and reliable to use and that the lower transaction rates are helping your business save money. We look forward to continuing to support your business. Replied October 2026 --- ### Lots promised with nothing delivered - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Poor customer service with bad technology for transacting in the hotel industry. Look elsewhere for better reliable solutions that work well. If you are a similar company or industry as DJT then check out something else. Not worth the bad integrations. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The options and connections with different applications. It seems to have its ability to grab information and connect to many sources for our CRM. #### Cons We had outages with Shift 4 and that impacted checking in guests for our hotel. DJT Properties requires the best payment processor and what we got was not up to par. It crashed on us multiple times and we had trouble with it even after they sent out technicians to fix the terminals. Even though our hotel was in DC and centrally located it took a long time for anyone to figure it out. #### Vendor response Hello there, we’re sorry to hear about the issues you experienced and understand how critical reliable service is in the hospitality industry. We appreciate your feedback and take it seriously as we continuously work to improve our technology and support. Please reach out to reviews@shift4.com with your contact information so we can connect you with the right team to address your concerns directly. Thank you for sharing your experience. Replied July 2025 --- ### Stay away from shift4 - Overall rating: 1/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible. 0 out of 10 lie lie lie. This is a big company that purposely tells u something and then has fine print to contradict what they say. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros You can rent the equipment but it’s still garbage. You have to send it back or update it all the time. They will lie to you about that also! #### Cons Where do I start. This light be one of the worst companies I’ve ever dealt with. Customer service is horrible. They will lie to you. They will tell you things to get you off the phone and to sell you the products. The window to cancel is literally 30 days. The software is garbage. They try to be toast but it’s half ass. They have so many different websites to get information for your software and data you don’t know where to go. They didn’t have a setting turned on that cost me $22,000. There were at least 3 other local restaurants that had the same issue. Then they blamed us for not knowing, even though they admitted we weren’t onboarded properly. The equipment is junk. It’s always going down and having to be replaced. The updated come in and then you have to call for them to fix the update. Stay away. Couldn’t be a worse company. #### Reasons for choosing Shift4 Cc processing fees were able to be passed along #### Reasons for switching to Shift4 CC processing fees. Toast is superior shift4 is a Chinese knockoff #### Vendor response Hello Chris - We’re sorry to hear about the frustrations you’ve experienced. Providing reliable service and clear communication is very important to us, and we regret that we didn’t meet your expectations. Please reach out to us at reviews@shift4.com with your contact information and details about your experience so we can escalate this and work toward a resolution. Your feedback helps us improve, and we appreciate the opportunity to address your concerns. Replied June 2025 --- ### BUYER BEWARE - Overall rating: 1/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Toast or Cloverdale are far better POS companies. It was not until we were cancelling our Shift 4 account that they tried to correct their incompetence and correct the problem. This was also the point they tried to coerce us to continue with their services by giving a $1500 credit to us. We still took the $3K buy out option, just to get rid of this awful company. STAY AWAY! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros You can continue credit card processing in internet outage. #### Cons Equipment ordering and set up. Most support calls directed overseas. cancellation fees even after their incompetence. #### Reasons for switching to Shift4 Would not take credit card payments during internet outage. #### Vendor response Hello Jason - We’re sorry to hear about the challenges you’ve faced with equipment setup and support. Our goal is to provide reliable service and clear communication throughout your experience. Please reach out to us at reviews@shift4.com with your contact details and issue information so we can escalate this and work toward a resolution. We appreciate your feedback as it helps us improve our services. Replied June 2025 --- ### Started well but nearly impossible to cancel - Overall rating: 1/5 - Reviewer: Roger W. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Initially good but nearly impossible to cancel. Continued to charge fee after service cancelled and then charged high fee to cancel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Pretty prompt with processing. Experience started with no issues and processing was prompt. #### Cons Extremely hard to cancel service. We cancelled service over a year ago and they continued to debt fee from our account. Was then told we could not cancel unless we paid $1,000 (which I found nowhere in the contract). Terrible problem resolution procedures. #### Reasons for switching to Shift4 Cost was the biggest factor. Easy of switching also important #### Vendor response Hello Rodger - We’re sorry to hear about the difficulties you’ve experienced with canceling your service. We understand how frustrating this must be and take your concerns seriously. Please reach out to us at reviews@shift4.com with your contact information and details about your issue, and we’ll ensure it is escalated promptly. We are committed to learning from these situations and improving our services to better support our customers. Thank you for sharing your feedback. Replied June 2025 --- ### Annoyed Customer - Overall rating: 1/5 - Reviewer: Mary R. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I needed to return equipment and my town was evacuated for flooding. Shift 4 charged me $2600 for not having the equipment returned in time! They refused to refund me even though I had proof that I was unable to access the equipment to return it. Customer service was rude and very horrible to me over the phone, they showed zero compassion with my situation and would not give me extra time #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Ease of use was good, I liked that the program was simple and easy to figure out #### Cons Waiting for deposits and dealing with customer service. Customer service at this company is a joke #### Reasons for choosing Shift4 There was a personal salesman. He was very helpful for a month. After that he didn't help or answer calls. He made several promises and never came through on them to get us signed up and then disappeared --- ### Shift4 and [sensitive content hidden] are scammers. RUN - Overall rating: 1/5 - Reviewer: Jamie N. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Miserable. Don’t sign up with them ever!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing they are a horrible company just search the BBB and every other Google complaint. #### Cons They are scammers who lock you into deceitful contracts and just continually funnel your hard earned money out of your acct. #### Reasons for switching to Shift4 Because [sensitive content hidden] cold called me and sweet talked me and lied #### Vendor response Hello Jamie - Thank you for sharing your concerns. We're sorry to hear about your experience and take feedback like this seriously. Transparency and customer satisfaction are priorities for us, and we'd like to address your concerns directly. Please reach out to us at reviews@shift4.com so we can better understand your situation and work toward a resolution. Replied January 2025 --- ### Great system, but still developing - Overall rating: 4/5 - Reviewer: Carlo N. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Installing the system was great. Purchasing and getting questions answered from our sales rep [sensitive content hidden] , was fantastic! When we initially launched we had to go back and fix a lot of the developers things they done with the menu for like 3 days. Then when I need just certain things from a daily report it gives me too much information and there is no way to tailor it to what we need and customer support does not help much as they don’t seem knowledgeable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Our sales rep [sensitive content hidden] was excellent! I also like how I can track everything and access it at anytime! I like how it seems very futuristic and looks very slick. I also like how it is easy to use. #### Cons Customer service can improve, when I call several times they seem not as knowledgeable and have to follow up everytime keeping me hold for a long time. I also do not like that they do not involve the sales rep and others when developing the menu for your resturant, the developers need to observe how a restaurant is run before they build it out. Every restaurant has different modifications and its import to tailor it similar to how it was on a previous platform. I also think the reports it gives you can get super confusing and it gives you al lot of excess information. #### Reasons for switching to Shift4 They went out of business and stopped supporting us when there was an issue. It also had a lot of glitches where we lost a lot of data. #### Vendor response Hi Carlo - We appreciate you taking the time to share your feedback with us. We’re always looking for ways to improve, and will take this valuable feedback into consideration. Replied April 2024 --- ### We saw many….then came to believe! - Overall rating: 5/5 - Reviewer: Rick P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered It’s been fantastic! We’ve gone through many POS systems over the years and by far, this has been the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, and the customer support experience. Our Sales Rep. [sensitive content hidden] was fantastic, explained everything, was clear and upfront and very honest. Great working with him. #### Cons Haven’t found anything yet that we don’t like to be very honest. #### Reasons for choosing Shift4 Our rep [sensitive content hidden] made all the difference. He took his time explaining the product, addressed our concerns and showed us this was the right solution for our business. #### Reasons for switching to Shift4 OTF was very limited in its capabilities. It was great for our first year but we wanted something more advanced and a little more user friendly. #### Vendor response Hello Rick - We're so happy to hear you're enjoying your SkyTab POS system! Our priority is customer service and we’re happy to hear that we met that mark. We hope to continue to exceed your expectations! Replied March 2024 --- ### Charged for equipment received - Overall rating: 1/5 - Reviewer: Gillian J. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Worthless. I would never referred them or renewed my contract once it expired in November #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Business owners stay away from this company. They have exuberant fees... They will charge you for equipment that they already received. #### Cons Worst credit card provider. Do not use them . I repeat do not use them. Their Sales team are best . --- ### The 4 in Shift4 stands for lying, unreliable, incompetent, criminals. - Overall rating: 1/5 - Reviewer: Pam L. - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Even though their systems are antiquated and their local technician in Jacksonville, FL is incompetent, they make you pay to get out of your contract. You must call customer service to cancel your contract, you can not email it, or send a certified letter, you must call. After today I know why. They can tell you that they have no record of that call. Even after you give them the ticket number, the date, the time, and employee name of the person that you spoke with, they say they have no record of it. Pretty convenient. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The day I decided to remove this system from my bar! #### Cons It crashed every other Thursday, Friday, and Saturday night. Always on the busiest nights. They would send out the same local technician who could not solve the problem for four years. We put in a new system in March and have not had the first problem. Zero crashes in 5 months. #### Vendor response Hello Pam, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. Replied August 2024 --- ### Fraud attempt - Overall rating: 1/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Nothing to report because we didn’t receive anything but debits to our bank for nothing. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Actually never received service from them. #### Cons Their kiosk partner didn’t deliver anything to us and shift4 has been trying to collect their monthly fees. They provided no services. #### Vendor response Hello Michael. We’re sorry to hear about your experience. This is not the standard we hold ourselves to, and we’d like to help resolve this for you. Please reach out to us at reviews@shift4.com with your contact information and issue details, so we can review your account and address this issue promptly. Thank you for bringing this to our attention. Replied November 2024 --- ### Ponderosa Steakhouse Vandalia IL Point of Sale and credit card processing - Overall rating: 5/5 - Reviewer: Karen S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Pleasant. Complete. Efficient. Trusted. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shift4 and Skytab is our Point Of Sale and Credit Card Processor. [sensitive content hidden] is our specialist there. They maintain our registers and give us support. The registers are easy to learn and we get a call back on problems quickly. They understand what we want in a system and are able to do exactly that. Changes and support are fast and complete. I've worked with 4 other POS systems and this is by far was the easiest to learn and maintain. The other three systems paled in comparison. First rate POS and support all around. #### Cons I would love to write about an opportunity here, but I really cannot think of one. #### Reasons for switching to Shift4 Recommended by a colleague. #### Vendor response Hello Karen! It's great to hear that you're happy with your experience with SkyTab. We really appreciate your detailed review. We hope to continue to exceed your expectations! Replied July 2023 --- ### Good rates, horrible service and very disorganized. - Overall rating: 1/5 - Reviewer: Joe P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered They were great at first, then when it came time to close the account, suddenly no one would respond, they kept reaching out to "Complete your setup" and when I told them we had cancelled our account, they would just not respond. Once they finally did respond, I was given information to return the terminals and told the MID was closed. The terminals were returned and I did not hear anything else until I got an automated ticket notification 2 months later and then a RMA request another 2 weeks after that. I responded to the RMA and the Ticket and no one replied. Another couple months passed and $900 was taken out of my account with no notice or warning. Its so far a mess and they just keep blaming other departments and have no interest in doing anything about it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Initally they were great, and setup was simple, the rates looked good. #### Cons Once we were forced to cancel due to the software providers short comings it was a nighmare for months getting the account closed properly. Getting charged $900 for equipment I returned. #### Vendor response Hello Joe. We sincerely apologize for the frustration you've experienced. We're committed to resolving this matter and will escalate your case to ensure it’s addressed promptly. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. Replied November 2024 --- ### The absolute worst - Overall rating: 1/5 - Reviewer: Devin C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered They screwed up the order, the delivery 3x, the installation was a nightmare as they messed up our whole network and they sent morons out to fix it who did nothing and said we were all set. We went with Clover after spending over 50 hours on hold with them and getting nowhere and now we can’t even ship their crappy product back to them because they don’t have us listed as owners of the company that they send bills to. They’re emailing the previous owner shipping labels and when we call them they say we can’t speak to anyone because we’re not who they have listed as the owner.Absolutely moronic and as rude as it gets. They should be ashamed of themselves. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. They are literally the worst company to ever exist. #### Cons Their customer service is embarrassingly bad. They are rude, inept, arrogant and disrespectful. They lie with confidence while reading their script. They are trained to never let you speak to a manager. #### Reasons for switching to Shift4 It was 12 years old and stalling constantly #### Vendor response Hello Devin – We're deeply sorry for the negative experience you've had with us. This falls well below our service standards, and we take your feedback seriously. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers. Replied October 2023 --- ### Customer Support A+ - Overall rating: 4/5 - Reviewer: patty p. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Very favorable - from the initial sales call, thru setup and training - it's been a great experience. I continue to have some features I would like to have, and they seem to update the system every week or so, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service. All of the reps are very knowledgeable and they can log into our system remotely and see/fix the problem we are having. Also the reports available on the Lighthouse portal are user friendly and helpful #### Cons Modifers! We have a large menu with extensive modifiers, it's awkward but we have gotten used to it. Delay in processing credit cards. After you select cc you have to wait until it connects to the reader, Only about 5 seconds but seems like a long time when we are busy. #### Reasons for choosing Shift4 Happy with my local dealer Pinnacle Hospitality and wanted to stay with a system they support & recommend #### Reasons for switching to Shift4 No longer supported by my dealer, didn't have a choice. #### Vendor response Hi Patty - Thank you for sharing your detailed feedback! We're thrilled that our customer service and remote assistance have been beneficial for your business. We'll definitely take your suggestions regarding modifiers into consideration for future improvements. It's fantastic to hear that your overall experience, from sales to setup, has been great. We're committed to continuously enhancing our system to meet your needs. Replied March 2024 --- ### RezStream for Hospitality - Overall rating: 1/5 - Reviewer: Sandy S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Started out great - to zero stars. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 1/5 #### Pros Easy integration into resort software when it started. Changed billing after we signed up and deducts fee per transaction - rather than a monthly fee. #### Cons Absolutely incompetent staffing. Somehow my profile was deleted in February now late August and I was admin. They can not reset me up to get our reports as we no longer have an administrator. This has been 6 months and we can not get reports. #### Reasons for switching to Shift4 To easily integrate into our software #### Vendor response Hi Sandy – thank you for taking the time to leave us some feedback. We're so sorry to hear your experience with Shift4 has not been as great as when you started. We'd love the opportunity to make things right and resolve these ongoing issues you are experiencing. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. Replied September 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/reviews/?page=2) --- Shift4 Reviews, Pros and Cons - 2026 Software Advice