--- title: "Shift4 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Shift4. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Shift4 is a good fit for you!" source_url: "https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Real Estate CRM Software](https://www.softwareadvice.com/crm/real-estate-crm-comparison/) / [Shift4](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/) / Shift4 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/) Reviews [Alternatives](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/alternatives/) # Shift4 User Reviews ## Reviews summary - Overall rating: 3.5/5 - Total reviews: 115 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.4/5 - Value for money: 3.5/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 65 reviews (57%) - 4 stars: 5 reviews (4%) - 3 stars: 3 reviews (3%) - 2 stars: 5 reviews (4%) - 1 star: 37 reviews (32%) ### Most mentioned pros - Easy and fast setup, no upfront fees, great customer support, handling Uber Eats and door dash at one pos and one printer only, - The product is pretty solid when it was working, we went down about every other month and getting it fixed was not an easy process - I like how it integrates DoorDash and Uber eats orders directly on my screen and they also offer free online menu as well. ### Most mentioned cons - They lure you in with the promise of free terminal software, but they deliberately conceal the monthly fees and the fact that they will lock you into unfair, hidden contract terms buried in fine print. When we attempted to transition away from their service, they refused to honor the time we had already spent on the platform and claimed the agreement auto-renewed—despite us having the equipment for over a year. - The fees we agreed upon with our rep were not accurate to the actual bill and they have a clause in the contract saying they can adjust fees at any time, to any amount as long as they give a 300 day notice. - They are a predatory company using deceptive contracts, aggressive billing practices, and borderline fraudulent behavior to trap customers. ## Shift4 customer reviews Showing reviews 1-25 of 115 (page 1). ### Amazing Processing Software! - Overall rating: 5/5 - Reviewer: Callie E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience using Shift4. The software is efficient, dependable, and easy to learn. Customer support has also been very helpful and responsive whenever needed, which adds a lot of value. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shift4 is very straightforward and user-friendly. The system is easy to navigate, processes payments quickly, and makes daily operations smooth. It's reliable and saves time, especially during busy periods. #### Cons So far, I haven't experienced any major issues with Sift4. Occasionally, there can be minor delays or small learning curves with new features, but overall nothing that impacts daily use in a significant way. --- ### Great system, but still developing - Overall rating: 4/5 - Reviewer: Carlo N. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Installing the system was great. Purchasing and getting questions answered from our sales rep [sensitive content hidden] , was fantastic! When we initially launched we had to go back and fix a lot of the developers things they done with the menu for like 3 days. Then when I need just certain things from a daily report it gives me too much information and there is no way to tailor it to what we need and customer support does not help much as they don’t seem knowledgeable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Our sales rep [sensitive content hidden] was excellent! I also like how I can track everything and access it at anytime! I like how it seems very futuristic and looks very slick. I also like how it is easy to use. #### Cons Customer service can improve, when I call several times they seem not as knowledgeable and have to follow up everytime keeping me hold for a long time. I also do not like that they do not involve the sales rep and others when developing the menu for your resturant, the developers need to observe how a restaurant is run before they build it out. Every restaurant has different modifications and its import to tailor it similar to how it was on a previous platform. I also think the reports it gives you can get super confusing and it gives you al lot of excess information. #### Reasons for switching to Shift4 They went out of business and stopped supporting us when there was an issue. It also had a lot of glitches where we lost a lot of data. #### Vendor response Hi Carlo - We appreciate you taking the time to share your feedback with us. We’re always looking for ways to improve, and will take this valuable feedback into consideration. Replied April 2024 --- ### Lots promised with nothing delivered - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Poor customer service with bad technology for transacting in the hotel industry. Look elsewhere for better reliable solutions that work well. If you are a similar company or industry as DJT then check out something else. Not worth the bad integrations. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The options and connections with different applications. It seems to have its ability to grab information and connect to many sources for our CRM. #### Cons We had outages with Shift 4 and that impacted checking in guests for our hotel. DJT Properties requires the best payment processor and what we got was not up to par. It crashed on us multiple times and we had trouble with it even after they sent out technicians to fix the terminals. Even though our hotel was in DC and centrally located it took a long time for anyone to figure it out. #### Vendor response Hello there, we’re sorry to hear about the issues you experienced and understand how critical reliable service is in the hospitality industry. We appreciate your feedback and take it seriously as we continuously work to improve our technology and support. Please reach out to reviews@shift4.com with your contact information so we can connect you with the right team to address your concerns directly. Thank you for sharing your experience. Replied July 2025 --- ### Annoyed Customer - Overall rating: 1/5 - Reviewer: Mary R. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I needed to return equipment and my town was evacuated for flooding. Shift 4 charged me $2600 for not having the equipment returned in time! They refused to refund me even though I had proof that I was unable to access the equipment to return it. Customer service was rude and very horrible to me over the phone, they showed zero compassion with my situation and would not give me extra time #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Ease of use was good, I liked that the program was simple and easy to figure out #### Cons Waiting for deposits and dealing with customer service. Customer service at this company is a joke #### Reasons for choosing Shift4 There was a personal salesman. He was very helpful for a month. After that he didn't help or answer calls. He made several promises and never came through on them to get us signed up and then disappeared --- ### Biggest Scam There Ever Was! - Overall rating: 1/5 - Reviewer: Maksim Z. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered We were lied to on the phone about the software, told it had capabilities that it did not. Once installed had to spend a great deal of money trying to get it to work for us, with in the end the tech support admitting it will not work for us. They are now trying to have me cancel and pay $2,400 or charge me $310 a month in no usage fees #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing these people are scam artists that are only interested in your money #### Cons Everything! Truly a garbage software garbage hardware and horrible customer support! #### Reasons for choosing Shift4 Price was definetly a factor I was lied to about capability as well #### Reasons for switching to Shift4 I tried to switch but it was such hot garbage even compared to arryved that I had to fall back to arryved --- ### Shift4 and [sensitive content hidden] are scammers. RUN - Overall rating: 1/5 - Reviewer: Jamie N. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Miserable. Don’t sign up with them ever!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing they are a horrible company just search the BBB and every other Google complaint. #### Cons They are scammers who lock you into deceitful contracts and just continually funnel your hard earned money out of your acct. #### Reasons for switching to Shift4 Because [sensitive content hidden] cold called me and sweet talked me and lied #### Vendor response Hello Jamie - Thank you for sharing your concerns. We're sorry to hear about your experience and take feedback like this seriously. Transparency and customer satisfaction are priorities for us, and we'd like to address your concerns directly. Please reach out to us at reviews@shift4.com so we can better understand your situation and work toward a resolution. Replied January 2025 --- ### unable to cancel service - Overall rating: 1/5 - Reviewer: Tauna B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Service is difficult. Support is not adequate. Reports are not clear. Overall I would not recommend Shift 4. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Agents are friendly but struggle to provided the needed service. Called several days ago at noon pacific time North America and could not reach anyone for the approbate department to find out how to can the account. Was given to case numbers and assured would be contacted within 24 hours. Day 3 had to call back as no follow up received. Both case files showed notes that if I called back to advise how to close. As we are just using gateway we must go through "Enterprise department". No one from this department is ever available. I was advised the case would be "escalated" would need to contact the "risk department". My "problem" would be addressed. How is this so complicated?????? #### Cons Called several days ago at noon pacific time North America and could not reach anyone for the approbate department to find out how to can the account. Was given to case numbers and assured would be contacted within 24 hours. Day 3 had to call back as no follow up received. Both case files showed notes that if I called back to advise how to close. As we are just using gateway we must go through "Enterprise department". No one from this department is ever available. I was advised the case would be "escalated" would need to contact the "risk department". My "problem" would be addressed. How is this so complicated?????? #### Reasons for switching to Shift4 Better connectivity, better reports, better service. #### Vendor response Hello Tauna — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers. Replied July 2024 --- ### Do NOT buy this system - Overall rating: 1/5 - Reviewer: Danielle S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered I would rather skydive without a parachute then go to work today and use this system. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. Absolutely nothing about this system is user friendly #### Cons Everything absolutely everything. I hate how long it takes to cash a customer out I hate the process of putting in an order I hate that orders disappear I hate everything down to the size of the font. The only way to fix this system is throw it out and start over. Whoever created this has never worked in a restaurant and it shows. #### Reasons for switching to Shift4 We were convinced by pro swipe it was a good idea. It indeed was not. #### Vendor response Hello Danielle, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. Replied March 2024 --- ### Do not use - Overall rating: 1/5 - Reviewer: Molly M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Overwhelmingly negative. Hard to use interface, reports don't come in PDF or other functional formats. Their customer service makes Comcast look competent. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I didn't. Every customer service experience I had was horrid. I would make requests, they would tell me that they needed to speak to the [sensitive content hidden] every time I called. I would do so and he would delegate access to me. They would tell me that they needed a few days for the request to process and then when I would call back there was no record that they had spoken directly with our owner. This process happened no less than five times. Not a single customer service representative properly logged our cases. I probably lost over 50 working hours trying to get a competent customer service rep. #### Cons Customer service was the worst I've experienced in my life out of any company I've interacted with personally or professionally. On multiple occasions I requested copies of my invoices and either didn't receive them or received them after huge delays and multiple follow-up calls. They never track issues with your account so every time you call you're back to square one. Awful, awful, awful. #### Reasons for choosing Shift4 This was a choice made by my predecessors and Elavon is by far a superior product. #### Vendor response Hi Molly — We're very sorry to hear about this issues you're experiencing and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support Replied March 2023 --- ### WORSE CUSTOMER SERVICE POSSIBLE - Overall rating: 1/5 - Reviewer: SYLVAIN F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered We have been customer with POS touch and Shift4 for about 10 years. When we switch to an other provider for a big improvement in hardware, reporting and so on, they never cancelled our subscription. We have been charge for 15 months in the raw. we asked them why nobody reach out to us regarding this matter, the staff was absolutely incompetent and rude. We have not recommended working with them to all our friend in Restaurant industry. The service is probably the worse possible and it's almost impossible to talk to someone, they do that on propose for you to pay #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Reasons for switching to Shift4 TO FIND THE REASON WHY WE PAY FOR A SERVICE #### Vendor response Hello Sylvain, we’re sorry to hear about your experience and understand how frustrating this situation must be. This is not the standard of service we aim to provide. Please reach out to reviews@shift4.com with your contact details so we can escalate this issue to the right team and work toward a resolution as quickly as possible. Thank you for bringing this to our attention. Replied July 2025 --- ### Will use in additional restaurants - Overall rating: 5/5 - Reviewer: Cassie C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Love SkyTab POS and the sales and implementation teams were amazing. Quick to answer questions and so helpful. [sensitive content hidden] are my heros!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can manage my restaurant from anywhere. Makes having a start up so much easier! #### Cons There are a few small things, but nothing that would prevent me from implementing in our next restaurant. #### Reasons for choosing Shift4 Pricing was a huge factor. We were able to get all the same features for a fraction of the price. #### Vendor response Hi Cassie — We're so happy to hear that you've had a positive experience with SkyTab. Thank you for leaving a review! Replied August 2023 --- ### Misrepresentation - Overall rating: 1/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Awful Shady. No escalation process is ridiculous. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. They are a misleading company. I would not use. #### Cons They hide the contract length and early termination fees for their contract via a website titled terms and conditions. No where on the agreement is any mention of contract length or fee for early termination. They also claim to have no escalation process so one person at Legal Support determines what happens. Do not us them. You will regret #### Vendor response Hello John - Thank you for your feedback. We’re sorry to hear about your concerns and understand how frustrating this situation must be. Transparency is important to us, and we’d like to address this directly. Please reach out to us at reviews@shift4.com so we can review your case and work toward a resolution. Replied January 2025 --- ### Good rates, horrible service and very disorganized. - Overall rating: 1/5 - Reviewer: Joe P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered They were great at first, then when it came time to close the account, suddenly no one would respond, they kept reaching out to "Complete your setup" and when I told them we had cancelled our account, they would just not respond. Once they finally did respond, I was given information to return the terminals and told the MID was closed. The terminals were returned and I did not hear anything else until I got an automated ticket notification 2 months later and then a RMA request another 2 weeks after that. I responded to the RMA and the Ticket and no one replied. Another couple months passed and $900 was taken out of my account with no notice or warning. Its so far a mess and they just keep blaming other departments and have no interest in doing anything about it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Initally they were great, and setup was simple, the rates looked good. #### Cons Once we were forced to cancel due to the software providers short comings it was a nighmare for months getting the account closed properly. Getting charged $900 for equipment I returned. #### Vendor response Hello Joe. We sincerely apologize for the frustration you've experienced. We're committed to resolving this matter and will escalate your case to ensure it’s addressed promptly. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. Replied November 2024 --- ### STAY AWAY from the headaches of poor customer service - Overall rating: 1/5 - Reviewer: Walter K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Serious customer service issues. Not functional enough with their software and they took away useful features. Inventory is tedious and needs to be better streamlined. Often entered items and then they disappear. Fees fluctuate too much with no explanation.. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The interface with booking was easy to use but unfortunately our stylists could not use the remote access to keep up on appointments. #### Cons Customer service is VERY POOR. Takes forever to get the, and never have the same answer when you have to make multiple calls. Also they never explain the additional charges. This company may do well with restaurants and bars , but they are NOT for any other business , like ours- a salon.They took away features from their software as well. The analytics were not simple to use and numbers never matched ours…still can’t figure why. The fluctuating process fees were outrageous at times. When we ended using them , fees for not using were piled on and still they could not explain the fluctuation on price whenWE DID NOT USE THEM. #### Reasons for choosing Shift4 The boss is technologically challenged. As the IT person now, I would have NEVER HAVE GOTTEN INVOLVED with this company with out researching more. Terrible rating and reviews. #### Vendor response Hello Walter, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. Replied January 2024 --- ### Ponderosa Steakhouse Vandalia IL Point of Sale and credit card processing - Overall rating: 5/5 - Reviewer: Karen S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Pleasant. Complete. Efficient. Trusted. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shift4 and Skytab is our Point Of Sale and Credit Card Processor. [sensitive content hidden] is our specialist there. They maintain our registers and give us support. The registers are easy to learn and we get a call back on problems quickly. They understand what we want in a system and are able to do exactly that. Changes and support are fast and complete. I've worked with 4 other POS systems and this is by far was the easiest to learn and maintain. The other three systems paled in comparison. First rate POS and support all around. #### Cons I would love to write about an opportunity here, but I really cannot think of one. #### Reasons for switching to Shift4 Recommended by a colleague. #### Vendor response Hello Karen! It's great to hear that you're happy with your experience with SkyTab. We really appreciate your detailed review. We hope to continue to exceed your expectations! Replied July 2023 --- ### Stay Away - Overall rating: 2/5 - Reviewer: Fitzgerald L. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Really bad. they say that they will return the call but no one does. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I did not find any pros as they were constantly loosing connections #### Cons Constant problems with the connectivity of the terminals. Customer service is non existent. #### Vendor response Hello Fitzgerald, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers. Replied March 2024 --- ### Customer Support A+ - Overall rating: 4/5 - Reviewer: patty p. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Very favorable - from the initial sales call, thru setup and training - it's been a great experience. I continue to have some features I would like to have, and they seem to update the system every week or so, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service. All of the reps are very knowledgeable and they can log into our system remotely and see/fix the problem we are having. Also the reports available on the Lighthouse portal are user friendly and helpful #### Cons Modifers! We have a large menu with extensive modifiers, it's awkward but we have gotten used to it. Delay in processing credit cards. After you select cc you have to wait until it connects to the reader, Only about 5 seconds but seems like a long time when we are busy. #### Reasons for choosing Shift4 Happy with my local dealer Pinnacle Hospitality and wanted to stay with a system they support & recommend #### Reasons for switching to Shift4 No longer supported by my dealer, didn't have a choice. #### Vendor response Hi Patty - Thank you for sharing your detailed feedback! We're thrilled that our customer service and remote assistance have been beneficial for your business. We'll definitely take your suggestions regarding modifiers into consideration for future improvements. It's fantastic to hear that your overall experience, from sales to setup, has been great. We're committed to continuously enhancing our system to meet your needs. Replied March 2024 --- ### Was the Best and Smart Move from Square. - Overall rating: 5/5 - Reviewer: Henry D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered I’m happy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Brings and attractive online and Faster service, #### Cons At the begging was little hard to make this change but over all now is so much better #### Reasons for switching to Shift4 Convenient and faster service #### Vendor response Hello Henry! It's great to hear that you're enjoying your SkyTab POS. We really appreciate you taking the time to leave a review. We hope to continue to exceed your expectations! Replied August 2023 --- ### Friendly UI, Too Many Bugs Critical to Ops - Overall rating: 3/5 - Reviewer: Alex B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The UI is about it. The rest is painful - hour long calls to customer service until we give up or try calling back later. #### Cons No menu item pics for online orders or pics for servers on UI. Bugs with Advantage, Dual Charges, Tax Calcs, Handhelds, gift cards, reporting, on and on and on. Makes doing taxes #### Vendor response Hi Alex, thank you for your detailed review. We're very sorry to hear about this issues you are experiencing. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support Replied July 2023 --- ### Lighthouse Landing Resort & Marina, LLC dba The Wake Club - Overall rating: 5/5 - Reviewer: Tammy M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Thanks to [sensitive content hidden], our Skytab POS expert, we are using a very user-friendly POS system. We looked at Toast, Clover, etc. Those systems were much more expensive that Skytab POS and some systems did not fit our needs like Skytab POS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Skytab POS has been very easy to set up. It is very customizable. Easy for everyone to learn. #### Cons We have only used the system for a couple of months. We have not found anything that we do not like about Skytab POS. #### Reasons for choosing Shift4 We chose Skytab POS because of the price, the functionality, and the customer service we received from [sensitive content hidden] . She was very instrumental in Lighthouse Landing deciding to use Skytab POS for our new bar/restaurant. #### Vendor response Hello Tammy. We're delighted to hear that Skytab has been an excellent choice for your business. Ease of setup, customization, and user-friendliness are all priorities for us. We're pleased that our team has been able to provide you with the support you needed to make your business run smoothly. Thanks for leaving a review! Replied October 2023 --- ### The best pos to use - Overall rating: 5/5 - Reviewer: Ana B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best to used for a restaurant, I love it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very easy to use and is affordable to have it #### Cons caused is easy to use and I like it because you can charge with the sky- tab at the table. #### Vendor response Hello Ana! It's great to hear that you're happy with your experience with SkyTab. We really appreciate you taking the time to leave a review and we hope to continue to exceed your expectations! Replied June 2023 --- ### New system and good for the business - Overall rating: 4/5 - Reviewer: Tony G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered So Far so Good. I love the support I have with [sensitive content hidden] and how always makes sure she comes through for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love my sales Rep and also the customer service is 24-7 and I can even chat with someone immediately. #### Cons Not sure that I have any at the moment . I have not seen anything that I can say at the moment. #### Reasons for switching to Shift4 I think that SkyTab is better then my old system and also you can be more hands on when you are not at the business. #### Vendor response Hi Tony. We're so happy to hear that you're loving SkyTab. Thank you for your kind words and for taking the time to share your experience. Replied July 2023 --- ### Faunistic POS!! - Overall rating: 5/5 - Reviewer: Amanda R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered No complaints, support is super easy to talk to if i ever need help with anything. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of access, pricing, easy to learn, simple, local support is amazing!! #### Cons Honestly nothing. It works amazingly well for our restaurants. #### Reasons for choosing Shift4 Price and local support. #### Reasons for switching to Shift4 Price #### Vendor response Hello Amanda — Thank you for your kind words and for taking the time to share your experience with SkyTab. We're happy to hear that you're enjoying your new POS and we can't wait to keep exceeding your expectations. Replied August 2023 --- ### SkyTab Rules! - Overall rating: 5/5 - Reviewer: Bruno P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered 10/10 easy setup and adjustable to my needs! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and reliable. Amazing value for the cost #### Cons Nothing I love it and can’t wait for new features! #### Vendor response Hello Bruno. We're so happy to hear that you're loving SkyTab and we look forward to continuing to work together! Replied July 2023 --- ### Good system awful customer support - Overall rating: 2/5 - Reviewer: Paul P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It is a good all-around POS system with many functions #### Cons Contacting customer support is a nightmare. I called 3 times after a tech didn't show up. No one could tell me if a tech was on the way. They IM whatever department they need to and wait for a response. I waited 15 minutes for a response the last time I called and finally just asked for an RMA to return the piece of equipment. #### Reasons for switching to Shift4 It got to be too expensive #### Vendor response Thanks for reaching out, Paul. We appreciate you taking the time to share your feedback with us. We're always looking for ways to improve, and will take this valuable feedback into consideration! Replied June 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/online-payment/dollars-on-the-net-profile/reviews/?page=2) --- Shift4 Reviews, Pros and Cons - 2026 Software Advice