About Dwolla

Dwolla offers digital payment technology that helps businesses of all sizes organize, scale and automate account-to-account payments in a secure environment. Dwolla’s payment platform powers billions of dollars for millions of end users every year through ACH, Real-time Payment and Push-to-Debit transfers. With a single API integration, innovations can be released faster and businesses can realize the cash flow advantages of having real-time access to their funds. Dwolla's payment solution was built to meet the digital demands of business today. From implementation and beyond, Dwolla's dedicated support helps businesses help hurdle technical questions, learn best practices and navigate the unknowns that one might experience building a payment solution....
Close

Image 1 of 2

Choose your programming language and start integrating Dwolla's payment API. Start with our drop-in components for a low-code integration. Customize our API to create a consistent user experience.

Dwolla User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 40 reviews

Alexander

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

Plug-and-play integration, Fast go-live

At Glean, our goal is to power finance teams to spend intelligently - analyzing the rich data that is available in invoices and other documents to help companies understand what they're spending on and opportunities to both save and supercharge their business. We offer a modern, smart AP process built on a foundation of insights and analytics - which means payments is a core component of the product. We set out to find a B2B payments partner, and Dwolla's expertise combined with years of experience in the space made them a perfect fit. The integration was plug-and-play, the support has been excellent, and we were able to go-live very quickly - providing our customers with an easy-to-use and effective payments experience through our partnership. Having a partner means that you also benefit from their roadmap as well - in our case, having the flexibility of increasing our ACH limits, turning on next-day payments, and exploring new rails like RTP, are all ways that Dwolla continues to innovate and make us look really good with our customers.

Pros

- They have a battle-tested product, with years of B2B payments expertise - The integration was plug-and-play, allowing us to go-live with a very aggressive time-table - Their support is fantastic, and is always available if we have questions - They are constantly release new features and continuing to innovate, which we directly benefit from (allowing us to offer a best-in-class payments experience)

Cons

- Dashboard UI is a bit unintuitive for users - Would be nice to have more automation in the KYB process

Brian

Company size: 11-50 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2021

Dwolla is a great payment processing partner for ACH Payments

Dwolla has been the most helpful and customer service focused vendor I have ever worked with. This is no exaggeration, I am in regular contact with our customer success rep who responds regularly with in minutes of asking a question. Additionally, I have frequently been asked to contribute to discussions with their product teams and roadmap teams. I believe Dwolla truly values their customers opinions and feedback, they have always been quick to respond to any questions or concerns, and are frequently proactive when reaching out to ask my opinion on new features and functionality.

Pros

The number one pro for Dwolla is their customer service, we typically get answers in minutes when we have questions about anything in their API, or a question about a payment that was processed. Dwolla's API Documentation, and support documents are top notch easy to read, and easy to understand.

Cons

There isn't much, I could say that I don't like about the software, but the admin dashboard portal could use a little attention to make it more robust. However Dwolla is in the process of making improvements to this area, and they even reach out to me and other customers to find out how they can best improve the Dashboard.

Reasons for choosing Dwolla

Dwolla was the only product that offered transfer limits, and pricing that was in line with our business needs.

Response from Dwolla

Brian, We wanted to send a sincere thank you for leaving a robust review that outlines your team's experience with Dwolla and our services. We appreciate your continued contributions to helping us better service you and our other clients. We are never done. Our team of professionals looks forward to working closely with you!

Replied December 2021

Gray

Company size: 11-50 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2022

Great product if it fits your specific needs.

Dwolla has been a wonderful and key integration to our product. They fill in a gap in the market of being a low-cost, reliable, secure and scalable solution for needing to do many ACH transfers via api. They also have really strong customer service which I can't express enough how impactful that has been for us.

Pros

Really great customer service which is the biggest differentiator for us. Also, extremely low cost per transaction, and an api-first approach that fits our needs. API is well-documented, has good uptime, good rate limits, and good response times. KYC verification is also a well-done and reliable layer once you iron out with customer service the process of handling outliers. They also have some helpful integrations with other platforms.

Cons

There is limited functionality in their dashboard which is fine, but there are many things that can only be done through the api so prepare to build out a lot of internal-only api calls. Also, bank to bank transfers flow through a digital wallet layer which is in some ways helpful and in other ways a little harder to handle in terms of tracking status and handling status updates.

Austin

Company size: 51-200 employees

Industry: Insurance

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Value for money

out of 5
3

Customer support

out of 5
2

Functionality

out of 5

June 2022

Dwolla Product Review

Pros

I can see who the transactions are made for.

Cons

No ability to download reports from platform. Unable to search for transactions on the initial dashboard.

Doris

Company size: 11-50 employees

Industry: Financial Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

June 2022

WILLPORT comments

Overall, we are a happy customer.

Pros

Customer service is excellent. Always have a great support team. The software was easy to implement and use.

Cons

We were finally able to install same day ACH which helped us stay competitive. The DWOLLA drivers lisc uploads do not work well and fail due to "blurry"80 % of the time. This is a major customer service complaint. Due to fraud, we layered in another system PASSBASE which does a better job at screening. WE wish we could set personal transfer limits. THe platform is set at a 3k limit, but we have users that could be raised with no fraud risk.

Reasons for choosing Dwolla

We could build the user experience around the platform (Like scheduling future payments or recurring payments. You can add a voice message to your money transfer).

Popular Dwolla Comparisons