Dwolla

RATING:

4.4

(42)

About Dwolla

Dwolla offers digital payment technology that helps businesses of all sizes organize, scale and automate account-to-account payments in a secure environment. Dwolla’s payment platform powers billions of dollars for millions of end users every year through ACH, Real-time Payment and Push-to-Debit transfers. With a single API integration, innovations can be released faster and businesses can realize the cash flow advantages of having real-time access to their funds. Dwolla's payment solution was built to meet the digital demands of business today. From implementation and beyond, Dwolla's dedicated support helps businesses help hurdle technical questions, learn best practices and navigate the unknowns that one might experience building a payment solution.

Dwolla Pricing

Competitive pay-as-you-go pricing and volume discounts for scale.

Free trial: 

Not Available

Free version: 

Available

Choose your programming language and start integrating Dwolla's payment API. Start with our drop-in components for a low-code integration. Customize our API to create a consistent user experience.

Dwolla Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Dwolla

1 - 5 of 42 Reviews

User Profile

Alexander

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Plug-and-play integration, Fast go-live

At Glean, our goal is to power finance teams to spend intelligently - analyzing the rich data that is available in invoices and other documents to help companies understand what they're spending on and opportunities to both save and supercharge their business. We offer a modern, smart AP process built on a foundation of insights and analytics - which means payments is a core component of the product. We set out to find a B2B payments partner, and Dwolla's expertise combined with years of experience in the space made them a perfect fit. The integration was plug-and-play, the support has been excellent, and we were able to go-live very quickly - providing our customers with an easy-to-use and effective payments experience through our partnership. Having a partner means that you also benefit from their roadmap as well - in our case, having the flexibility of increasing our ACH limits, turning on next-day payments, and exploring new rails like RTP, are all ways that Dwolla continues to innovate and make us look really good with our customers.

PROS

- They have a battle-tested product, with years of B2B payments expertise - The integration was plug-and-play, allowing us to go-live with a very aggressive time-table - Their support is fantastic, and is always available if we have questions - They are constantly release new features and continuing to innovate, which we directly benefit from (allowing us to offer a best-in-class payments experience)

CONS

- Dashboard UI is a bit unintuitive for users - Would be nice to have more automation in the KYB process

Susan

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Above-and-Beyond Customer Service

Honestly? Nothing. They are remarkable.

PROS

Dwolla has been with our startup up from the start. They serve as the backbone and primary translator of payments between accounts as defined by our users. Whenever we've made changes or had new ideas to explore, Dwolla has enthusiastically sat at the table to brainstorm ways to support us. They are the definition of a true partner.

CONS

Honestly. Nothing. We have partnered with Dwolla for over 7 years and have not experienced anything but satisfaction.

Reason for choosing Dwolla

Because of their approach to partnering with us. We went to their offices to share our vision, mission and model for empowering consumers to live, give and save with purpose. They have always worked with us on pricing at each changing stage of our business.

Richard

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed March 2021

Dwolla Pay as You Go option has been a nightmare for us.

90% negative at this point.

PROS

Payment facilitation between our clients and their clients.

CONS

I was happy to learn that Dwolla had recently added a “pay as you go” option. This would allow our clients to now send payments to their clients as a referral incentive. We obviously don’t want to spend $2k/mo for their “scale”package as we will gradually be processing more and more payments over time. Therefore we decided to start with the “pay as you” go option and then planned to migrate once we were doing a higher volume of payments. We built out everything required with api’s and learned they needed us to submit an application before we could submit our mobile apps to the apple App Store. We submitted that several weeks ago and needed them to respond on an urgent timeline as our clients had urgent needs for their mobile apps to be released. We have contacted their support with zero response and have let them know of the urgency of the situation and it’s been crickets. (It’s still just sitting in their queue) Anyway, hoping to salvage a relationship here, as we like the functionality. Just incredibly disappointed with the customer service options.

Vendor Response

Mr Bitton, Thank you for reaching out to Dwolla and sharing the issues you have experienced. We are sorry that we have failed to connect with you recently and look forward to providing you with a better experience. An account representative has reached out to the email address on file. The Dwolla Team

Replied April 2021

Doris

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Dwolla, a reliable payment option

The experience is a 10 in our book. API integration and customer service is at the top within our vendor relationships.

PROS

Their customer service and notifcations. Reliability of the product.

CONS

The speed of transfers- Particularly weekend tranfers. Consumers want rapid payments.

Brian

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Dwolla is a great payment processing partner for ACH Payments

Dwolla has been the most helpful and customer service focused vendor I have ever worked with. This is no exaggeration, I am in regular contact with our customer success rep who responds regularly with in minutes of asking a question. Additionally, I have frequently been asked to contribute to discussions with their product teams and roadmap teams. I believe Dwolla truly values their customers opinions and feedback, they have always been quick to respond to any questions or concerns, and are frequently proactive when reaching out to ask my opinion on new features and functionality.

PROS

The number one pro for Dwolla is their customer service, we typically get answers in minutes when we have questions about anything in their API, or a question about a payment that was processed. Dwolla's API Documentation, and support documents are top notch easy to read, and easy to understand.

CONS

There isn't much, I could say that I don't like about the software, but the admin dashboard portal could use a little attention to make it more robust. However Dwolla is in the process of making improvements to this area, and they even reach out to me and other customers to find out how they can best improve the Dashboard.

Reason for choosing Dwolla

Dwolla was the only product that offered transfer limits, and pricing that was in line with our business needs.

Vendor Response

Brian, We wanted to send a sincere thank you for leaving a robust review that outlines your team's experience with Dwolla and our services. We appreciate your continued contributions to helping us better service you and our other clients. We are never done. Our team of professionals looks forward to working closely with you!

Replied December 2021