About Dwolla

Dwolla is an online payments solution that helps businesses of all sizes organize, scale and automate payments in a secure environment.

Dwolla offers a host of features such as onsite payment processing, adding and verifying bank accounts, mass payments, data tokenization for improved security, on-demand transfers and more.

The application enables users to manage funds, applications, multilevel access and monitor transactions via a visual dashboard. Additionally, the platform allows adding multiple users with different rights. Dwolla uses Plaid for instant Automated Clearing House (ACH) and Sift Science for fraud monitoring.

Pricing is based on transactions and a monthly subscription. Support is ava...


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Supported Operating System(s):

Web browser (OS agnostic)

28 Reviews of Dwolla

Average User Ratings

Overall

4.18 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(14)

14

4 stars

(9)

9

3 stars

(3)

3

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 28 results

December 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Scalable service with fantastic customer service

An amazing support team that over delivers on an amazing customer experience.

Pros

Reliable platform that you can integrate with ease.

Cons

Nothing wrong with using Dwolla to date!

November 2020

Nicholas from MyArea Network

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2020

Dwolla Review Nick Day

Dwolla has been great in the four years I have been using it as our payment software.

Pros

Dwolla is the payment software I use to receive and send payments for work related services. We pay contractors and part time employees through Dwolla as it is easier to keep track of.

Cons

If dwolla could transfer money quicker that would be better because currently it takes about a week after your payment gets submitted to see it in your bank.

Reasons for Choosing Dwolla

Free to use and easier to manage

April 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

April 2021

A nice PayPal alternative

Overall positive, I just think a larger user base or some more specific features not included from the other "big guys" would be really helpful.

Pros

It's really similar to other platforms like PayPal and Venmo. While using I didn't experience any big differences that make it stand out between some of those other large platforms, but the UX seemed very smooth.

Cons

Because it's not as large of a platform like PayPal, there aren't a lot of places (or people) that accept it as a payment, which is tough. But a larger adoption base would help!

March 2021

Richard from Revetize

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

March 2021

Dwolla Pay as You Go option has been a nightmare for us.

90% negative at this point.

Pros

Payment facilitation between our clients and their clients.

Cons

I was happy to learn that Dwolla had recently added a “pay as you go” option. This would allow our clients to now send payments to their clients as a referral incentive. We obviously don’t want to spend $2k/mo for their “scale”package as we will gradually be processing more and more payments over time. Therefore we decided to start with the “pay as you” go option and then planned to migrate once we were doing a higher volume of payments. We built out everything required with api’s and learned they needed us to submit an application before we could submit our mobile apps to the apple App Store. We submitted that several weeks ago and needed them to respond on an urgent timeline as our clients had urgent needs for their mobile apps to be released. We have contacted their support with zero response and have let them know of the urgency of the situation and it’s been crickets. (It’s still just sitting in their queue) Anyway, hoping to salvage a relationship here, as we like the functionality. Just incredibly disappointed with the customer service options.

Response from Dwolla

Replied April 2021

Mr Bitton, Thank you for reaching out to Dwolla and sharing the issues you have experienced. We are sorry that we have failed to connect with you recently and look forward to providing you with a better experience. An account representative has reached out to the email address on file. The Dwolla Team

September 2020

Jessica from Good Buy Gear

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Saved me a ton of time!

Pros

I was spending a ton of time issuing payments to our customers each week. We needed a solution that would integrate easily into our existing flow and Dwolla fit the bill. It was easy to implement and our customers are enjoying a more streamlined process for receiving their payments. Dwolla has also provided us with a more flexible payout timeline as customers are requesting their payouts rather than me issuing them on a predefined timeline. We are seeing balances sit for longer periods of time as customers wait for a higher balance prior to requesting a payout. This is a win-win for both sides.

Cons

Most of our customers have not heard about Dwolla so it has taken a bit of educating them to ensure the payment process is safe and secure.