--- title: "Finix Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Finix. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Finix is a good fit for you!" source_url: "https://www.softwareadvice.com/online-payment/finix-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / [Finix](https://www.softwareadvice.com/online-payment/finix-profile/) / Finix Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/online-payment/finix-profile/) Reviews [Alternatives](https://www.softwareadvice.com/online-payment/finix-profile/alternatives/) # Finix User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 42 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 34 reviews (81%) - 4 stars: 6 reviews (14%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Most mentioned pros - Finix allowed us to integrate and take control of payments within our product and swap out our current solution in weeks, not months. - Onboarding and the team they have to help you get to a fully working integration was a delightful experience compared to other solutions we have tried. - Finix has a great solution and vastly better customer service than the big competitor we dealt with previously. ### Most mentioned cons - Customer support is not helpful at this point and they are not responding at this point so I will not be contacting them again - This is less a con about Finix and more the greater payments ecosystem, but we've learned that often getting to the bottom of a specific transaction with traditional payfac can be difficult and time-consuming. When we onboarded two years ago, some of their documentation wasn't as thorough as we would have hoped, but I know that is no longer the case. ## Finix customer reviews Showing reviews 1-25 of 42 (page 1). ### Finix powers Beyond into enter the Short-Term Rental Payment Processing industry - Overall rating: 5/5 - Reviewer: Kameron B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Over two years ago we decided to move forward with Finix as a partner. With one engineer at the time, we used the Finix Flex APIs in short order to start processing our own payments, replacing a traditional provider we used. Since then, the Finix product and customer success team have been stellar. My favorite thing about Finix is the fact it feels like Finix is a true partner that is invested in our success. They are available via Slack for the hundreds of questions our team has, they consistently release product updates with requests we specifically provide and help us strategize our long-term processing strategy. #### Cons This is less a con about Finix and more the greater payments ecosystem, but we've learned that often getting to the bottom of a specific transaction with traditional payfac can be difficult and time-consuming. When we onboarded two years ago, some of their documentation wasn't as thorough as we would have hoped, but I know that is no longer the case. #### Reasons for choosing Finix Cost --- ### Great up-and-comer - Overall rating: 5/5 - Reviewer: Carlton v. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Everyone on the team is there to support startups and scaling companies alike #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Highly attentive during on boarding. Flexible with pricing and great on support. The trifecta. #### Cons The payout schedule is monthly instead of daily like Stripe. Their more than makes it worth it. #### Reasons for choosing Finix Pricing and personal account management were the primary deciding factors. #### Reasons for switching to Finix Their WePay platform was antiquated and inflexible. #### Vendor response Hi Carlton, Thank you for the thoughtful review! We’re so glad our support, pricing flexibility, and hands-on onboarding stood out—that’s exactly what we strive for. We appreciate your feedback on the payout schedule and understand how important that is. We're constantly exploring ways to improve our offering, and insights like yours help guide us. It’s a privilege to support your growth, and we’re excited to continue the journey with you! Replied April 2025 --- ### Inventory control with Finix - Overall rating: 3/5 - Reviewer: rita e. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with Finix was exceptional, I believe that by updating this software on a monthly basis it can be beneficial to the consumer. I see a lot of areas of improvement and I am looking forward to using this software when it is improved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros What I like most about using Finix is that it helps my business by managing cash flow, sales and inventory control. #### Cons What I like least about this website is that it tends to freeze at times when using it. --- ### Finix is who you should use for payments - Overall rating: 5/5 - Reviewer: Jeremiah C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent. They were able to answer all our questions and get us onboarded very quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Onboarding and the team they have to help you get to a fully working integration was a delightful experience compared to other solutions we have tried. #### Cons Documentation is great but could be fleshed out more in some details. And whatever javascript is on the documentation page occasionally locks up. #### Reasons for choosing Finix Team was super easy to work with which was a high priority. #### Reasons for switching to Finix looking for better relationship with company up front versus stripe model. #### Vendor response Hi Jeremiah, Thank you for the kind words and for choosing Finix! We’re thrilled to hear that your onboarding experience was smooth and that our team made a positive impact. We appreciate the feedback on our documentation and developer site—this is helpful. We recently launched a new and improved site and would love to hear your feedback. Check it out here: https://docs.finix.com/ Please feel free to email me directly if you have any additional feedback. It’s great to have you with us, and we’re here if you need anything along the way. Replied April 2025 --- ### Best with flexible integration. - Overall rating: 5/5 - Reviewer: Led M. - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Processing payments w/ control, and plenty of options. #### Cons Nothing that i can think of as everything works great. #### Reasons for choosing Finix Their onboarding process was supper simple, and assistance by the onboarding team were always great. #### Reasons for switching to Finix Simplicity in integrating the system with your saas, and best part is your getting assistance while talking to human in video call, rather than others where they only except messages from email. #### Vendor response Hi Led, Thank you so much for the 5-star review! We're thrilled to hear that you found our onboarding process to be simple and that our onboarding team provided great assistance throughout. Ensuring a seamless onboarding experience for our customers is a top priority for us, and it's incredibly rewarding to know that we hit the mark with you. Your feedback motivates us to continue delivering exceptional service and support to all our customers. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Thanks again for choosing Finix! Replied May 2024 --- ### Great fintech UX with awesome customer service and amazing value! - Overall rating: 5/5 - Reviewer: Joe G. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Far and away the best payment processor I have every worked with! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Finix made it easy to switch payment processors from one of the largest bank processors in just one day. Their UX is great and all the headaches of dealing with bank processors was gone in 24hrs. Also, everything easily integrated into our existing e-commerce tech stack. Their team is awesome to work with! Everyone at Finix is young and hungry and excited to be building something better. All of this, and they also offer maybe the best prices out there! Implementing Finix has allowed us to focus on growth and not view payment processing as a liability. #### Cons There was nothing bad but I have to write something here. #### Reasons for switching to Finix Big bank payment processors are slow and use outdated technology. Their back office is a mystery and they don't care at all about smaller clients. In fact nobody seems to know what anyone else is doing. Risk audits and hold backs arrive unannounced and it really is one of the greatest burdens on a quickly growing business. Meanwhile, other Fintech processors have poor customer service and don't always like to integrate into existing infrastructure. #### Vendor response Hello Joe, Thank you so much for your 5-star review! We are thrilled to hear that you've enjoyed your experience since switching over to Finix. We always strive to provide exceptional service and state of the art technology to our customers and we are delighted to know that Finix is the best payment processor you have ever worked with. We truly appreciate your support. Thank you for partnering with us! Replied April 2024 --- ### Glad We Chose Finix! - Overall rating: 4/5 - Reviewer: Valentine J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we are happy we chose Finix. The onboarding process was smooth, we were able to quickly setup payouts using the API documentation provided and the support team has been phenomenal, especially [sensitive content hidden]. We had some hiccups along the way, but [sensitive content hidden] was very transparent, attentive and responsive. We will definitely recommend Finix and refer other business partners. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The support team is absolutely amazing! They are professional, responsive and made sure our onboarding process went smoothly. #### Cons We had a few obstacles that could have been prevented with better communication upfront, but even in this case, the support team was there to help us overcome those challenges, every step of the way. #### Reasons for choosing Finix The product was more suitable than the others considered, the implementation time was faster and the support team was very helpful and knowledgeable. --- ### AVPMi Integration - Overall rating: 5/5 - Reviewer: Robert E. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Great collaboration with the onboarding team and tons of great information on the website that helps use the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding team was excellent! Product is easy to integrate and works well. #### Cons Nothing, I have yet to see anything to see that is not beneficial. #### Reasons for choosing Finix Partnership proposal was more beneficial #### Reasons for switching to Finix Integration process was difficult and they did not have a backoffice portal for users to access. #### Vendor response Robert, Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience collaborating with our onboarding team and that you found our API documentation to be a valuable resource for utilizing our system. Providing comprehensive support and resources to our customers is at the heart of what we do, and we're delighted to hear that you've had an excellent experience. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're always here to help! We appreciate your support! Replied May 2024 --- ### Finix - Great product / Great team - Overall rating: 5/5 - Reviewer: Zachary B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Finix has been great, from the onboarding process to development support. The whole team and process have been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Finix allowed us to integrate and take control of payments within our product and swap out our current solution in weeks, not months. This boosted our revenue and controlled our customers' payment experience. #### Cons Nothing—Finix is a great product, and the team pushes out products and moves very quickly. #### Reasons for switching to Finix The ease of onboarding merchants through Finix was what made the difference. Additionally, controlling the entire merchant onboarding process was beneficial. #### Vendor response Thank you so much for the amazing 5-star review! We're thrilled to hear that our product and team have made such a positive impact on your payment integration process. It's fantastic to know that switching from Stripe to Finix has helped boost your revenue and streamline your customer experience so effectively. Here's to keeping the winning streak going and continuing to support you and your team. If there's anything else you need or any way we can further enhance your experience, please reach out. Thanks again for your support. Replied August 2024 --- ### Finix Makes life easier - Overall rating: 5/5 - Reviewer: chrissy O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WE HAVE HAD A GREAT EXPERIENCE AND THEY WOULD BE HIGHLY RECOMMENDED #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EASE OF USE, EASE OF SETUP AND ONBOARDING #### Cons I HAVE NOT FOUND ANYTHING YET THAT I DO NOT LIKE OR FIND USEFUL #### Reasons for switching to Finix EASE OF ONOBOARDING, SECURITY OF DATA AND TRANSACTION MONITORING --- ### Finix Review - Overall rating: 4/5 - Reviewer: Benjamin W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ability to report on the activity of our merchants. #### Cons Sometimes switching between payments/settlements/deposits can be time consuming. Would nice to reference each of the items at the transaction level instead of 3 clicks to get from payment to deposit. #### Vendor response Hello Benjamin, Thank you for taking the time to share your feedback with us. We truly value your input regarding the payments and deposits reports. Your experience matters to us, and we're committed to addressing this to ensure a better experience for you and all our customers in the future. We appreciate your support! Replied May 2024 --- ### Incredible User Support - Overall rating: 5/5 - Reviewer: Sarah P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The technical customer support is unmatched! Such timely responses and direct communication. #### Cons There is a 40 character minimum. I have not had a bad experience with Finix yet. #### Vendor response Hi Sarah, Thank you so much for your review! We are thrilled to hear that you find our technical customer support to be both timely and incredible. Our team works hard to provide top-quality support and it's incredibly rewarding to know that our efforts are making a difference for you and your business. If you ever need anything or have any more questions, please don't hesitate to reach out. We are here to help! Thank you again for your support. Replied August 2024 --- ### Wonderful people, great product - Overall rating: 5/5 - Reviewer: Sophie C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Finix has been super collaborative with our team from the beginning, helping us stand up a differentiated option for payment processing for our industry really quickly. The people that work at Finix are fantastic -- always super friendly and helpful, knowledgable and quick to respond, and inclusive when having an event in San Francisco. We love working with Finix! #### Cons Because we offer our services through Finix, sometimes our product roadmap is limited by what Finix can offer, and we can sometimes have different priorities. The most critical needs are covered, and when this does come up, the Finix team listens to us and shares as much information as they can about next steps /plans. --- ### Finix has been a pleasure - Overall rating: 5/5 - Reviewer: Justin F. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been great, they've delivered on everything that Ive needed and have been persistent in following up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great Customer Service Can do everything you need, they aren't reliant on any other companies Trying to understand and help your company. #### Cons So far nothing. We had some issues switching UI's when they updated but that was just end of year and typical process change. #### Reasons for choosing Finix They couldn't deliver on what had been promised, but also just took soo long to get back to me. Nobody had answers. --- ### Outstanding experience - Overall rating: 5/5 - Reviewer: Stephanie H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered After shopping several credit card processing platforms, I chose Finix for its pricing and customer service. From the start, the team has been really fantastic. My team is [sensitive content hidden]. [sensitive content hidden] was my initial contact an was really great -explaining the company and structure clearly to help me understand billing/pricing. He has been quickly responsive to any email questions I have. [sensitive content hidden] took my director of administration and I through the program use. He was so fantastic -took his time explaining, stopped for questions and answered them clearly. He kept repeating that ‘there are no dumb questions’, which I so appreciated. He was just outstanding at keeping the pace fast enough but taking time to stop when we needed clarification. As a woman business owner with a director of administration who is a woman of color, it is not unusual for us to be in meetings with men where we are at best dismissed and at worst treated with derision. [sensitive content hidden]’s demeanor, intelligence and kindness were clear from the start. I know I can call [sensitive content hidden] with any question and that he’d do so with patience and humor. I can highly recommend Finix for both its platform and for the staff they hire. If you're looking for a new processing platform, make sure you talk with Finix. Phenomenal experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clear explanation of pricing and structure Outstanding onboarding experience with the team Very competitive pricing Flexible problem solving for my company's needs #### Cons Have not had any issues or problems thus far. #### Reasons for switching to Finix Credit card rates were too high on Gravity. #### Vendor response Hi Stephanie, Thank you so much for this incredible review. We’re truly honored by your kind words and are thrilled to hear that your experience with Finix—from pricing transparency to onboarding support—has been so positive. It’s especially meaningful to know that our team members took the time to provide clear, respectful, and thoughtful guidance throughout your journey. We deeply value creating an inclusive and empowering experience for all our partners, and your feedback reaffirms the importance of that commitment. We’re grateful to have earned your trust and recommendation, and we look forward to continuing to support your business every step of the way. Replied April 2025 --- ### Stay away at all costs - Overall rating: 1/5 - Reviewer: Harrison L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible. Constant issues with their payment stack, and internal onboarding processes. They don't seem to be worried about fixing issues, as they pass on all responsibility to the customer - read your contract carefully. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The UI of the dashboard, was easy to use. And the salesperson's ability to sell us the product quickly. #### Cons Underwriting approving fraudulent merchants, denying legitimate merchants, API security, and workflow issues. The support team is unable to admit any wrongdoing and passes the blame onto us, the customer. #### Reasons for switching to Finix Finix offered whitelabel, so it made sense at the time for our business model. --- ### Satisfied customer - Overall rating: 5/5 - Reviewer: Niko L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered They make it easy to be a customer by being professionals #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Works exactly as advertised, there's no pointless upsells. Everyone working on the product knows what they're doing and what they can and can't do. #### Cons Doesn't work in EU yet, which means we need to find a Finix alternative in Europe for our US + Canadian businesses. #### Reasons for switching to Finix We didn't switch from PayPal, we switched from an unlisted PayFac-as-a-Service option on this platform. That party mis-advertised their capabilities and limitations and helped us figure out how to work through them and be successful. #### Vendor response Hi Niko, Thank you for the detailed and thoughtful review. We’re so glad to hear that your experience with Finix has been aligned with your expectations and that our team’s transparency and professionalism have stood out—that’s exactly what we strive for. We appreciate your candid feedback about EU support. Expanding our reach is on our radar, and we understand how valuable broader coverage would be for businesses like yours operating internationally. Thank you again for placing your trust in us—we’re proud to support your U.S. and Canadian operations and look forward to continuing to grow together. Replied April 2025 --- ### customer review and customer satisfaction is the most critical aspect of the product and customer satisfaction - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. easy of use of the system and the fact that you can use the system in any given situation is the reason why I am so happy that I have been able to use it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Value for money , great investment opportunity and great value for money in the market is the key to success #### Cons Customer support is not helpful at this point and they are not responding at this point so I will not be contacting them again --- ### Most amazing Merchant - Overall rating: 5/5 - Reviewer: Andy C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best rates in the game, amazing customer service, and I have never had a problem with Finix. It is my go to processor. #### Cons There is nothing that I did not like about Finix, eveything is great. #### Vendor response Hi Andy, Thank you for the amazing review! We're so glad to hear that Finix has become your go-to processor and that our rates, service, and reliability have met your expectations. It means a lot to have your trust and partnership—we’re here whenever you need us and look forward to continuing to support your growth! Replied April 2025 --- ### Finix Review - Overall rating: 5/5 - Reviewer: Katrina P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a good experience with this software I use it for invoicing and payment processing. The customer service team was very helpful with any questions I had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it provides easy invoicing and payment processing. The customer service team was also very helpful with all the questions. #### Cons I do not dislike anything about Finix. I think it provides great features like easy invoicing and is good value for the money. --- ### Finix is Fantastic - Overall rating: 5/5 - Reviewer: Bridgette K. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros A great value for your money! Customer support and ease of use were above and beyond my expectations. Invoicing and payment processing are critical to my small business, and this software made it effortless. #### Cons I currently do not have any complaints about the software. Everything was great and easy to use. Finix definitely helped make payments quicker. --- ### Finix software - Overall rating: 4/5 - Reviewer: LORI R. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall easy system to use for your credit card processing needs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is a friendly software to use for reports and handling manual payments #### Cons None that I am aware of. I have used Finix for a couple years no issues #### Vendor response Hi Lori, Thank you for your review and for being a valued Finix user over the past few years! We're glad to hear you've found the platform easy to use for reporting and manual payments—it’s great to know it’s been smooth and reliable for your needs. We appreciate the 4-star rating and hope to keep delivering an experience that earns that 5th star soon. As always, if there’s anything we can do to improve, we’re just a message away. Thank you for being a loyal customer! Replied April 2025 --- ### Project Manager - Overall rating: 5/5 - Reviewer: Ashley H. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I have had a wonderful experience with Finix and the customer service received from the onboarding team. [sensitive content hidden] and team are always there to assist with any questions we have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of account setup with clients and the ability to integrate with our platform #### Cons I don’t have any cons at the moment I can think of #### Vendor response Hi Ashley, Thank you for the wonderful review! We're so pleased to hear that your experience with Finix—and especially with our onboarding team—has been so positive. It’s great to know that account setup and integration have been smooth and valuable for your team. We truly appreciate your partnership and look forward to continuing to support your success! Replied April 2025 --- ### Finnix is a great platform!! - Overall rating: 5/5 - Reviewer: Mikaela S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Finnix makes life easy. From a customer perspective it is a great platform to use! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love how easy Finnix makes the payment experience for a customer. It is so easy to use!! #### Cons I’ve had no issues using Finnix so far. It’s a great platform and super easy to use. #### Vendor response Hi Mikaela, Thank you for the fantastic review! We're thrilled to hear that you've had such a smooth and positive experience with Finix. Making payments easy and intuitive for customers is exactly what we aim for, so it’s wonderful to know that’s coming through. We appreciate your kind words and are excited to keep delivering a great experience! Replied April 2025 --- ### Customer support I didn’t know still existed - Overall rating: 5/5 - Reviewer: Briana M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support from [sensitive content hidden] is next level. Such a peace of mind when juggling several jurisdictions. #### Cons So far nothing, documentation is excellent. #### Vendor response Hi Briana, Thank you for the thoughtful review! We’re so glad to hear that our support team has made such a strong impression—providing peace of mind is exactly what we aim for, especially when you're managing multiple moving parts. We’re also happy to hear the documentation has been helpful. It's a pleasure working with you, and we're here whenever you need us! Replied April 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/online-payment/finix-profile/reviews/?page=2) --- Finix Reviews, Pros and Cons - 2026 Software Advice