Fiserv

RATING:

4.09

(22)

About Fiserv

Fiserv (formerly FirstData) offers a payment procession solution to help businesses manage online payments. The platform comes with various marketing tools that enable merchants to run custom loyalty programs, marketing campaigns, and offers discounts or reward points to improve customer engagement. Additionally, Fiserv offers security and fraud prevention tools for financial institutions. Fiserv includes a gift card functionality, which assists marketers with launching mobile gift card programs, tracking points balance and issuing store credits. The solution offers a host of features such as digital cards, receipt printing, purchase validation, promotional signages, eCommerce stores, multiple payment modes and more. Additionally, it allows businesses to accept pa...
Fiserv customer engagement
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Fiserv Reviews

Overall Rating

4.09

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

3

Functionality

4

Showing 1 - 5 of 22 reviews

User Profile

Eve

Verified reviewer

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

November 2018

Payeezy is Easy

Easy to use and will continue to use it.

Pros

It is quick and easy to take payments. I love that it syncs with QuickBooks and Invoice ASAP and I can see who has paid and when. Easy to resend receipts.

Cons

Sometimes the system will lag when talking to other programs.

Ben

Company size: 51-200 employees

Industry: Banking

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

December 2022

Fiserv is an Ok Choice for a Mid-Size Bank

We use Fiserv as our ERP system with general ledger, loans, and deposits. The system performs adequately. It could present its information in an easier-to-use, more valuable format.

Pros

It is consistent in the way it works and the information is presented across modules. They do provide pretty good customer service.

Cons

There isn't enough trend data presented graphically. It needs a business intelligence and visualization capability. Nearly everything you want to do with the software that is not exactly day-to-day processing requires additional charges which aren't insignificant.

LISA

Company size: 501-1,000 employees

Industry: Banking

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

July 2021

Antiquated Phone Banking options - Maxxar

Overall the experience with Fiserv is lacking. From the product itself to the client support portal. Although I am sure potential clients wouldn't be looking in to this specific product, however, the lack in support has also been discouraging. Make sure to do your research on products and get references if possible.

Pros

The Maxxar software for phone banking is very basic. It makes it easy for the end user to use as there are not many different options to confuse users. Often our user base for this software is not as tech savvy as others, which draws them to utilize this option.

Cons

The Maxxar software that we use is antiquated. There are no fancy features, no voice options, and no potential for this software to be updated. We have had issues with the service being disrupted many of times which results in us having to reset our server to get it to work again. It seems that since there are newer technologies available for this type of software, this product has gone to the wayside.

Miguel

Company size: 2-10 employees

Industry: Telecommunications

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

Great Credit card processing

Pros

Is a big company with great produts and services

Cons

Waiting time is occasions to support take

Kelsey

Company size: 51-200 employees

Industry: Banking

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

June 2021

Great system

Overall I like Fiserv's system that we are using. I think it has a lot of great features and the navigation and easy of use are great. Again, the version that we have is a bit behind so it can be difficult when trying to do new things or implement certain things, but those few things are minor. For us easy of use is one of the most important features.

Pros

It's easy of use for the most part is what I like about it. Fiserv's core systems for financial institutions are very user friendly for front and back office staff. For myself, I can easily create screens and edit existing screens without it being too difficult.

Cons

The version of the software that we have seems to be a bit older unfortunately. This makes certain changes or things that we would like to implement difficult. For somethings in the system it is a one or none where you either give all access or no access.

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