About Fiserv

Fiserv (formerly FirstData) offers a payment procession solution to help businesses manage online payments. The platform comes with various marketing tools that enable merchants to run custom loyalty programs, marketing campaigns, and offers discounts or reward points to improve customer engagement. Additionally, Fiserv offers security and fraud prevention tools for financial institutions. 

Fiserv includes a gift card functionality, which assists marketers with launching mobile gift card programs, tracking points balance and issuing store credits. The solution offers a host of features such as digital cards, receipt printing, purchase validation, promotional signages, eCommerce stores, multiple payment modes and more. Additionally, it allows businesses t...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

16 Reviews of Fiserv

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(5)

5

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

November 2018

Eve from Hospital & Health Care

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

November 2018

Payeezy is Easy

Easy to use and will continue to use it.

Pros

It is quick and easy to take payments. I love that it syncs with QuickBooks and Invoice ASAP and I can see who has paid and when. Easy to resend receipts.

Cons

Sometimes the system will lag when talking to other programs.

August 2018

Dustin from Encompass Medical Group

Verified Reviewer

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2018

Great Credit Card Payment Solution

This is a great solution to a previous credit card processing option that was being utilized.

Pros

This is extremely easy to use as all it requires is an internet shortcut on the desktop. This makes it really easy for end users as all they have to do is fill in all the customer's information in the blanks and hit submit. It is easy to find previous transactions and keep track of payments. It's easy to print receipts for the customer and payments process very fast.

Cons

When printers mess up it's sometimes a pain to track down a receipt to print it for the customer once the window has been closed. It's also a hassle when a password is forgotten as only an administrator can reset a user's password.

October 2020

Heather from AC Technologies

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

October 2020

Good credit card processor system

Overall good experience, they're responsive if you have any questions or need anything.

Pros

Easy point of sale, works in conjunction with bank of america account and funds daily. Fees are similar to other credit card processors

Cons

They hold the credit card fees and only process them once a month so it can be a bit of a hit for a small business

July 2017

Jodie from Boulevard Bistro

Company Size: 2-10 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

5.0

July 2017

Decent software, bad price.

Pros

Simple to understand and utilize. Not too glitchy, seems to be well programmed. Does what it's supposed to.

Cons

I haven't been very impressed with the price. There's also no flexibility with the lease, and the cost seems excessive. Will probably switch companies as soon as our lease has expired.

July 2020

DANIEL from 3D INSURANCE SERVICES

Company Size: 1 employee

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

4.0

Functionality

5.0

July 2020

TOO EXPENSIVE

WHEN I OPENED MY AGENCY I TOOK WHAT EVER THE BANK TOLD ME TO TAKE, I LATER REALIZED THEY WERE CHARGING ME AN INSANE AMOUNT OF FEES AND TO CANCEL SERVICES THERE WAS A LINE IN THE CONTRACT THAT SAID I WOULD HAVE A CANCEL FEE OF 5K. YEAH, THAT ANGERED ME. I AM GLAD THAT IS FAR BEHIND ME.

Pros

IT WAS DIRECT FROM THE BANK, SO ANY DISPUTED CHARGES WOULD BE HANDLED BY THE BANK. AND IT TAKES PRETTY MUCH EVERY CREDIT CARD TYPE. ALSO PRINTED THE RECEIPTS FROM THE MACHINE AND WAS CONNECTED WIRELESS., EXCEPT POWER CORD.

Cons

FIRST DATA WAS VERY EXPENSIVE AND IN REALITY FOR A NEW BUSINESS NOT A GOOD PURCHASE WHEN YOU HAVE TO USE YOUR NEW COMPANIES MONEY WISELY.