Fiserv customer engagement
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10About Fiserv
Fiserv (formerly FirstData) offers a payment procession solution to help businesses manage online payments. The platform comes with various marketing tools that enable merchants to run custom loyalty programs, marketing campaigns, and offers discounts or reward points to improve customer engagement. Additionally, Fiserv offers security and fraud prevention tools for financial institutions.
Fiserv includes a gift card functionality, which assists marketers with launching mobile gift card programs, tracking points balance and issuing store credits. The solution offers a host of features such as digital cards, receipt printing, purchase validation, promotional signages, eCommerce stores, multiple payment modes and more. Additionally, it allows businesses t...
16 Reviews of Fiserv
Average User Ratings
Overall
4.31 / 5 stars
Ease-of-use
4.5
Value for money
3.5
Customer support
4.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2018
Eve from Hospital & Health Care
Verified Reviewer
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
5.0
November 2018
Payeezy is Easy
Easy to use and will continue to use it.
Pros
It is quick and easy to take payments. I love that it syncs with QuickBooks and Invoice ASAP and I can see who has paid and when. Easy to resend receipts.
Cons
Sometimes the system will lag when talking to other programs.
August 2018
Dustin from Encompass Medical Group
Verified Reviewer
Company Size: 51-200 employees
Industry: Medical Practice
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2018
Great Credit Card Payment Solution
This is a great solution to a previous credit card processing option that was being utilized.
Pros
This is extremely easy to use as all it requires is an internet shortcut on the desktop. This makes it really easy for end users as all they have to do is fill in all the customer's information in the blanks and hit submit. It is easy to find previous transactions and keep track of payments. It's easy to print receipts for the customer and payments process very fast.
Cons
When printers mess up it's sometimes a pain to track down a receipt to print it for the customer once the window has been closed. It's also a hassle when a password is forgotten as only an administrator can reset a user's password.
October 2020
Heather from AC Technologies
Company Size: 11-50 employees
Industry: Construction
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
5.0
October 2020
Good credit card processor system
Overall good experience, they're responsive if you have any questions or need anything.
Pros
Easy point of sale, works in conjunction with bank of america account and funds daily. Fees are similar to other credit card processors
Cons
They hold the credit card fees and only process them once a month so it can be a bit of a hit for a small business
July 2017
Jodie from Boulevard Bistro
Company Size: 2-10 employees
Industry: Restaurants
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
3.0
Functionality
5.0
July 2017
Decent software, bad price.
Pros
Simple to understand and utilize. Not too glitchy, seems to be well programmed. Does what it's supposed to.
Cons
I haven't been very impressed with the price. There's also no flexibility with the lease, and the cost seems excessive. Will probably switch companies as soon as our lease has expired.
July 2020
DANIEL from 3D INSURANCE SERVICES
Company Size: 1 employee
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
1.0
Customer support
4.0
Functionality
5.0
July 2020
TOO EXPENSIVE
WHEN I OPENED MY AGENCY I TOOK WHAT EVER THE BANK TOLD ME TO TAKE, I LATER REALIZED THEY WERE CHARGING ME AN INSANE AMOUNT OF FEES AND TO CANCEL SERVICES THERE WAS A LINE IN THE CONTRACT THAT SAID I WOULD HAVE A CANCEL FEE OF 5K. YEAH, THAT ANGERED ME. I AM GLAD THAT IS FAR BEHIND ME.
Pros
IT WAS DIRECT FROM THE BANK, SO ANY DISPUTED CHARGES WOULD BE HANDLED BY THE BANK. AND IT TAKES PRETTY MUCH EVERY CREDIT CARD TYPE. ALSO PRINTED THE RECEIPTS FROM THE MACHINE AND WAS CONNECTED WIRELESS., EXCEPT POWER CORD.
Cons
FIRST DATA WAS VERY EXPENSIVE AND IN REALITY FOR A NEW BUSINESS NOT A GOOD PURCHASE WHEN YOU HAVE TO USE YOUR NEW COMPANIES MONEY WISELY.
