Fiserv

RATING:

3.8

(26)

About Fiserv

Fiserv (formerly FirstData) offers a payment procession solution to help businesses manage online payments. The platform comes with various marketing tools that enable merchants to run custom loyalty programs, marketing campaigns, and offers discounts or reward points to improve customer engagement. Additionally, Fiserv offers security and fraud prevention tools for financial institutions. Fiserv includes a gift card functionality, which assists marketers with launching mobile gift card programs, tracking points balance and issuing store credits. The solution offers a host of features such as digital cards, receipt printing, purchase validation, promotional signages, eCommerce stores, multiple payment modes and more. Additionally, it allows businesses to accept pa...

Fiserv Pricing

Varies based on size of business, number of transactions/

Starting price: 

$69.00 

Free trial: 

Not Available

Free version: 

Not Available

Fiserv customer engagement

Fiserv Reviews

Overall Rating

3.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

3

Functionality

4

Most Helpful Reviews for Fiserv

1 - 5 of 26 Reviews

User Profile

Eve

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed November 2018

Payeezy is Easy

Easy to use and will continue to use it.

PROS

It is quick and easy to take payments. I love that it syncs with QuickBooks and Invoice ASAP and I can see who has paid and when. Easy to resend receipts.

CONS

Sometimes the system will lag when talking to other programs.

Ben

Banking, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

Fiserv is an Ok Choice for a Mid-Size Bank

We use Fiserv as our ERP system with general ledger, loans, and deposits. The system performs adequately. It could present its information in an easier-to-use, more valuable format.

PROS

It is consistent in the way it works and the information is presented across modules. They do provide pretty good customer service.

CONS

There isn't enough trend data presented graphically. It needs a business intelligence and visualization capability. Nearly everything you want to do with the software that is not exactly day-to-day processing requires additional charges which aren't insignificant.

Chad

Automotive, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2024

If I knew then what I know now

Fiserv and clover POS are same company They are both equally as bad, time-consuming, rude and disparaging Extraordinary long wait times one company will keep you on hold for an hour. The other company will keep you on hold for an hour and a half. After four years of using their services You find out how many better options are out there. My advice is a small business owner just don’t use Clover, or fiserv Save yourself, a lot of money, processing fees, the four different bills you get every month and use a different company. Believe me, you won’t regret it.

PROS

At the time it was available And I didn’t know any better

CONS

5 1/2 years later and much more business savvy I would not recommend as a matter of fact I can’t imagine a worse business decision, one of the most costly business decisions I’ve ever made and I have an 85% profit margin

Reason for choosing Fiserv

At the time I initially started using Fiserv and clover it was threw Bank of America Bank of America has cut all ties with Fiserv and clover several years ago

Kelsey

Banking, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

Great system

Overall I like Fiserv's system that we are using. I think it has a lot of great features and the navigation and easy of use are great. Again, the version that we have is a bit behind so it can be difficult when trying to do new things or implement certain things, but those few things are minor. For us easy of use is one of the most important features.

PROS

It's easy of use for the most part is what I like about it. Fiserv's core systems for financial institutions are very user friendly for front and back office staff. For myself, I can easily create screens and edit existing screens without it being too difficult.

CONS

The version of the software that we have seems to be a bit older unfortunately. This makes certain changes or things that we would like to implement difficult. For somethings in the system it is a one or none where you either give all access or no access.

Russell

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed December 2021

Sneaky extra charges

When I finally gave up on this service due to glitches and increasing fees and went to a more reliable service with lower fees I was hit with a $110 Closure fee! When I started this service several years ago, I had specifically asked if there was a fee to leave the service and was told that there was no such fee.

PROS

It usually worked ok but the connection was poor.

CONS

Poor connection. To receive payments I had to stand outside my practice with the merchant terminal held above my head!

Reasons for switching to Fiserv

At the time ANZ fees were high. The Fiserv option seemed more economical, but fees were gradually increased until they were more expensive that the competitors.