Fiserv
Fiserv
About Fiserv

Showing 1 - 5 of 22 reviews
Eve
Verified reviewer
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: Less than 12 months
Review Source: CapterraÂ
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
November 2018
Payeezy is Easy
Easy to use and will continue to use it.
Pros
It is quick and easy to take payments. I love that it syncs with QuickBooks and Invoice ASAP and I can see who has paid and when. Easy to resend receipts.
Cons
Sometimes the system will lag when talking to other programs.
Ben
Company size: 51-200 employees
Industry: Banking
Time used: More than 2 years
Review Source: CapterraÂ
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
December 2022
Fiserv is an Ok Choice for a Mid-Size Bank
We use Fiserv as our ERP system with general ledger, loans, and deposits. The system performs adequately. It could present its information in an easier-to-use, more valuable format.
Pros
It is consistent in the way it works and the information is presented across modules. They do provide pretty good customer service.
Cons
There isn't enough trend data presented graphically. It needs a business intelligence and visualization capability. Nearly everything you want to do with the software that is not exactly day-to-day processing requires additional charges which aren't insignificant.
LISA
Company size: 501-1,000 employees
Industry: Banking
Time used: More than 2 years
Review Source: CapterraÂ
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
July 2021
Antiquated Phone Banking options - Maxxar
Overall the experience with Fiserv is lacking. From the product itself to the client support portal. Although I am sure potential clients wouldn't be looking in to this specific product, however, the lack in support has also been discouraging. Make sure to do your research on products and get references if possible.
Pros
The Maxxar software for phone banking is very basic. It makes it easy for the end user to use as there are not many different options to confuse users. Often our user base for this software is not as tech savvy as others, which draws them to utilize this option.
Cons
The Maxxar software that we use is antiquated. There are no fancy features, no voice options, and no potential for this software to be updated. We have had issues with the service being disrupted many of times which results in us having to reset our server to get it to work again. It seems that since there are newer technologies available for this type of software, this product has gone to the wayside.
Miguel
Company size: 2-10 employees
Industry: Telecommunications
Time used: Less than 6 months
Review Source: CapterraÂ
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
November 2022
Great Credit card processing
Pros
Is a big company with great produts and services
Cons
Waiting time is occasions to support take
Kelsey
Company size: 51-200 employees
Industry: Banking
Time used: More than 2 years
Review Source: CapterraÂ
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
June 2021
Great system
Overall I like Fiserv's system that we are using. I think it has a lot of great features and the navigation and easy of use are great. Again, the version that we have is a bit behind so it can be difficult when trying to do new things or implement certain things, but those few things are minor. For us easy of use is one of the most important features.
Pros
It's easy of use for the most part is what I like about it. Fiserv's core systems for financial institutions are very user friendly for front and back office staff. For myself, I can easily create screens and edit existing screens without it being too difficult.
Cons
The version of the software that we have seems to be a bit older unfortunately. This makes certain changes or things that we would like to implement difficult. For somethings in the system it is a one or none where you either give all access or no access.