Our overall experience has been very positive. The program is easy to use for the most part and it satisfies the major requirements of our organization. We plan to implement the ACH payment function this year. We also look forward to future enhancements so that we can use GCPay to its fullest potential.

Our organization has benefitted greatly since implementing GCPay. The ease with which our subcontractors can create and submit billings, coupled with the seamless and quick integration with SAGE 300 has saved our Accounting staff countless hours. BENEFITS: Subcontractors cannot bill for change orders that have not been approved. Subcontractors cannot overbill a line item or the total contract value. Subcontractors can easily upload any required documentation to their billing. Contractors can use their own billing forms, waiver forms, etc. GCPay Support is very responsive.

We would like to use GCPay more in the area of sub-tier and supplier management. That is currently a function of GCPay, but could use some enhancements before it will function to our needs. We also do not email waivers through GCPay at this time because there is no customization of the transmittal/cover sheet. We would love that option!

I will say when we first began testing projects out on GC Pay, I was not a fan at all. Overtime my opinion has definitely changed, especially as their digital signature/notary features expanded and become more legitimate. If they take the advice from these surveys and use it to make some fundamental changes and expand on a few current features, I think they have potential to be a fan favorite over other CPM systems. Currently I would not advocate to collogues that this is the clear winner among other systems, but I definitely could see that being the case if the previously mentioned issues, were addressed.

I like the overall simplicity of GC Pay's interface. From the dashboard, to more detailed tabs, it is pretty user friendly compared to other CPM systems that can get intimidating with constant updates, or 'modernization' so-to-speak. GC Pay has been really good about developing updates but only the necessary ones. When we first began using GC Pay, there was no digital notarization and the digital signature feature was very weak. It has come along way in a short time, in my opinion. The customer service is also extremely responsive and helpful, for both the contractor and the subcontractor. I have never had to wait more than an hour for a solution/ help during business hours. The ability to have instantaneous access to custom waivers is huge also. Some of our waivers or documents are needed on a project by project basis, and other systems we have used have a turn around time of at least 4-6 weeks usually, to get any custom waivers in the system and accessible. The settings are extremely customizable for these also which is very convenient.

The way fee is applied is extremely troublesome to a overwhelming amount of users (for us it is our subcontractors). It is deducted from the invoice at the time of transaction. This throws off accounting for subs and the only real solution we have found, has been to have the sub breakout a line item in their SOVs for ACH fees, to bill again each pay period based on the $$ billed. It would be ideal to have them apply the fee as a contract amount at the beginning, and if the contract amount changes via change orders throughout the duration of the project, have the additional fee reconciled at the end of the project. This is how other systems have done this. Additionally, there is a real lack in reporting features. For example, there is no way to combine all pay applications with uploaded waivers into one combined document for a given month, without downloading individual waivers from subs and then manually inserting those waivers behind each pay app in the monthly bundle report. It would be nice to be able to have all in one place, and also to be able to opt out of the cover sheet and activity log sheet to be included behind those. I am sure there are other reports or document collection features i could think of that are offered by other CPM competitors but in general i would say that GC Pay needs expand on the ability to combine/download pay app packages & backup. There also is limited capability for a user to delete certain items without involvement of support.

Streamlined and accuracy. Cuts down on the processing of requisitions and uploading change order and collecting lien waivers.

Certain reports not available that we are finding the [SENSITIVE CONTENT HIDDEN] are requesting. Presently having to create in excel which is time consuming.

GCPay has been my #1 software since I implemented it 10+ years ago. The integration with originally timberline was a huge step for us to bring tech into construction. The ease of use to track when pay applications were submitted, lien management and the audit trail are key features. When the secondary tier grid came out it was a game changer for us to monitor what materials were delivered to site vs what the trades turned in. It allows our superintendents to approve or decline pay applications which gives them ownership in the process.

GC pay is extremely easy to use and has the functionality to manage the trade workflow throughout the pay application process. Excellent customer service to handle questions. Continually improving the software over the years. It’s also a full paperless process.

I would like to see the trade process managed from onboarding. To able to house documents associated with the trades. Also a mobile app for superintendents.

It is a great program. I have used one of the main competitors programs , a few years ago, and I can't believe how much easier GC PAY is to navigate. I think the most important thing is that our subs can use it effectively and get the help they need if they hit a road block. That is exactly what GC PAY provides.

The thing that has impressed me most about GC Pay is the tech support. I have never seen a tech support department that was more available, more responsive, and more knowledgeable on any software I have ever used. They are gracious, and extremely helpful to both Subcontractor user and to me. I also like the simplicity of the program. It does what it needs to do and is not overreaching to the point where it is too complicated for the infrequent user.

I think it is a little weak on the change order process, (adding Change Orders to existing contracts). Also when the Subcontractors have to build the SOV at the start of their interaction with GC Pay, it does not seem to be intuitive, since we have many subs that struggle at this point. Then again when they need to add CO's to the SOV. I would also like some training or instruction modules built into the program so that when you have to do things you haven't done in a while, you can click a "?" for a quick run thru. An example of this is the CO's again. When I have not had a Co come thru for a while, I stumble on how to integrate it, and see if the sub has done their part. I would like to see some kind of progress bar, maybe, where is shows you who court the ball is in as far as approving Pay apps and Schedule of Values and Cos

We were actually beginning to put out feelers for a software development company to build an application we could use for tracking Pay Apps when we stumbled on GC Pay. It had everything we wanted and then some so our experience has been great! Everyone through the whole process has been extremely helpful and ready to help us use GC Pay to its full extent.

GC Pay makes tracking Pay Applications very streamlined and efficient. Its for the most part the application is intuitive and user friendly and for the few occasions when it is necessary to contact support they are immediately available, always a real person, and not only solve your issue, but usually give you some tips and tricks to make things easier going forward.

The list of options may be a little intimidating when you are first setting up, to know what to default to for your company setting, but again, talk it through with your support rep and they will walk you through the process very quickly. The only issue we have not been able to resolve is some type of confirmation that Pay App reminders are being auto-emailed to our Subcontractors each month. We are told it is happening, but have been unable to resolve a way that we can confirm they are actually going out.

The problem we had before with hard copy pay apps was that processing them was very time consuming and with GCPay it is a breeze. The audit trail shows when a pay app is submitted so there is no misunderstanding if it comes in late or wasn't submitted. Such was the case with hard copies in the past. I love that you can bring a pay app back into the system and re-enter if you had a problem with that billing. Another great thing is all the Subs waivers are submitted with their pay app or when their check is ready we have the ability to send them another copy of the waiver we need. Also, everything (subcontractors requisitions and lien waivers as well as third party waivers) can all be stored is stored in GCPay.

I like that it stream lines the pay app process. All the people that need to see Subcontractors pay apps has quick easy access to it at any given time. I like that the Subcontractor can speak/email GCPay with any questions that they have regarding the set up or submitting their pay app.

One thing I think might be helpful is a space for the PM to put notes on the Exportable Applications for Payment screen so that when the user is bringing over pay apps the PM could put such comments as to what month he wants the pay app to go in if it comes in late.

Great. Their are very friendly and effective. They've made my job very easy and a lot of our subs love GCPay just as much as I do.

It is a huge time saver that ensures the billings we receive from our subcontractors are accurate. We can import and post draws for our subs within minutes as opposed to hours that took before doing it manually. It makes creating, reviewing, and managing all the waivers we need from our subs and their suppliers very easy and automated.

Like all products, there are always room to improve. I'm hopeful that one day we'll see more, simpler control in changing the waivers we need from subs and suppliers. I would like to see the known "CO# Null" error resolved once and for all as well, which occurs in the way GCPay reads contracts that feed from ViewPoint. With both of these issues though, their support team is always quick to respond and resolve our needs when we need something adjusted.

GCPay has allowed us to streamline major business functions, save time and resources, better manage project financials and has increased efficient, effective communications with subcontractors. This application has been a definite game changer for our team. We certainly wished we would have implemented much sooner!

Features that could definitely be improved or enhanced would be integrations. Allowing integrations with a wider option of accounting software as well as project management software would be of great value.

Support team is great, they respond to your emails right away. It is user friendly.

synchronizing with sage. easy to use. support team is great

some sections I need to enter manually, it is time consuming. Reporting could be better..

Simple product that just works. Customer support for subcontractors and internal staff is great. All of our project managers love this tool. It saves time on both subcontractor side and project manager approval side. Subcontractors can only draw on approved contracts and change orders and with all compliance documents submitted. Subcontractor has the option to receive payment via ACH.

GCpay is simple to use, from subcontractor registration to submission, project manager approval, compliance collections to payment. Their license model makes this product very inexpensive compared to their competitors.

No ability to customize reporting or API. You can download reports into Excel but this can be tedious and 1 contract at a time. Setup can be tedious as well since you can only upload SOV one contract at a time by the end user. Their development team is very small, hence sometimes slow response.

I think it is a great tool and it has saved us a lot of time as well as paper. It is nice not to have to print everything and know at any given time I can log in and find important documentation.

It is very easy to navigate and find needed documents. I like that it synchs with our separate accounting program and downloads payment applications directly there. This eliminates the possibility of paying the wrong amount on any invoices.

Its a bit rigid. If change orders come into play, the system cannot back track and adjust itself. We have to call and get customer support to delete and reset for us. Some of the reports cannot be customized to our needs. Occasionally waivers are sent prematurely or not at all.

The time it saves to get all the pay requests entered each month is truly remarkable! Also, to have the release of lien right at our fingertips is a real plus.

Being able to import all the pay apps rather than manually entering each one.

This was not a hard transition. I have no negative comments.

The product is simple to use and all the documents are able to be located with ease. It also allows for less of a need for physical paper. Documents are able to be processed faster/more efficiently and our customers are able to receive payment quicker due to this.

For my experience, I have not encountered a negative experience other than it keeps logging me out on Google Chrome after a few days.

Customer service literally could not be better. Reps are knowledgeable and professional.

It's just really nice to have all billing in one easily-navigable software - Interface runs great, regardless of project size - They listen to customers' suggestions and have taken that into account with their updates - Data and analytics are put together really well

There is a bit of a learning curve but it is, in my opinion, shorter than with other, similar programs. Subcontractors catch on very quickly.

Overall, great customer service and a great software. I like the new search feature that allows searching by person/email.

It doesn't let anyone skip steps. We find out when we have the incorrect tax ID number.

Subs have trouble creating the retention billing. It is difficult to tell which vendor to choose when they share a tax ID number with other offices across the nation.

What was a manual process is now automated and efficient.

It took a previously cumbersome and laborious process and made it simple, integrated and efficient.

As a user, the approval work flow is not intuitive. One has to go searching at times for the document to be processed.

The system is easy to work with and explain to individuals who are just starting.

Wish they had where you can get all the signatures and the notaries from the same company so that waivers did not have to be downloaded. Would like more control in deletions and changes once interfaced into the system.

I feel it has been a great tool for our company, especially during the "work from home" time for our company during this pandemic.

Two favorite things about GC Pay, user friendly program and the customer service is spot on!

I'm not sure there is anything I would consider a con at this time.

Speed of processing.

It's convenience and easy user interface.

I feel like the software misses a key step in the review of many pay apps. Frequently there is a need to redline the pay app rather than rejected it. I know that some of your competitors in this market have features that allow the GC to markup percent completes of value of work in place if a pay app is rejected, thereby allowing the submitter to know what amounts you'll allow. Obviously this could take place outside of GCPay, but in my opinion, it should be a one stop shop for pay app management.

Very favorable. It helps me do my job more efficiently.

Ease of use. Helpful customer service. Software can be use on computer and phone.

Updates that change the way the platform looks.

The search ability within projects to find vendors

the reporting features, not enough report types are available for what I need

The ease of sending/tracking/saving waivers and reports. The audit trail is beneficial for referencing and finding past waivers that were rejected and comments made by approvers.

Importing pay apps from all jobs at one time instead of each job individually, would speed up processing time.

Good

Its a good way to get our documents routed in a timely manner

I don't like the expiration on the link

Overall, it's real great and super easy to use.

This product is extremely easy to process payments, check on insurance requirements, and hold subs accountable.

I don't like the cover page for reviewing waivers. Clicking in and out of the requisition to review waivers can get difficult to manage because it's not on the same page. Often times reqs get approved without approved waivers since they're on the same page.