About GoPayment

Intuit GoPayment is a mobile payment gateway best suited for small to midsize organizations. The system comes with transaction software, a card reader plugin and a mobile application, which provide instant processing of all major credit and debit cards.

Intuit GoPayment allows users to view complete transaction history through the mobile application or by logging into the website. Users have the option to re-send invoices and receipts or void charges.

Reports can be viewed real-time and can be automatically synchronized with QuickBooks. Users can also import and export sales data between QuickBooks and GoPayment.

Features of GoPayment include merchant accounts from Intuit, a virtual terminal through which users can process cards from any inter...


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Supported Operating System(s):

Web browser (OS agnostic)

38 Reviews of GoPayment

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(21)

21

4 stars

(15)

15

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

October 2018

Nathan from Complete Carpet

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Fast and easy credit card processing

I was using a set desktop solution before that had a long term commitment. This allowed us to take mobile payments anywhere we had a cell phone and get out of those long term contracts. Also it smoothly integrated into QuickBooks so it was a win-win for us.

Pros

I has many options for taking a credit card payment. Plug in chip reader, take a picture of the card or a Bluetooth card reader is available. I like that it's month to month and if I don't use it I don't have to pay anything. It's simple and easy to integrate into quickbooks. It has a good back end that you can access from a computer to manage your payments and who is taking those payments.

Cons

The cost is cheaper if you pay monthly and high volume but more expensive for the smaller low volume months. When you get logged out it can be a slow process at times to get logged back in while a customer is waiting to give you their payment.

Response from Intuit

Replied November 2018

Hi Nathan. I'm glad the integration options and flexible methods for processing have provided a simple payment management system for Complete Carpet. Thanks for reviewing, and for being a member of the QuickBooks family. If you're running into latency with logins, rest assured I've got you covered. I suggest uninstalling/reinstalling the GoPayment app, which is the easier way to ensure your software is updated. This simple troubleshooting step will get you back up to speed and cut-down on customer wait times. Before you go, I want to ensure you continue to get the most from the payment system. The support landing page for the program has insights into the connection to QuickBooks, as well: https://community.intuit.com/products/quickbooks-payments-help-en-us. As for the price, I'd be glad to discuss your options. There are alternatives for your average volume, and I've got the tools to dig into your account. We'll go from there. Jess, The QuickBooks Team

August 2018

Nishawne from Forma Beautique

Company Size: 1 employee

Industry: Cosmetics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

August 2018

Works well

It's a really easy to use way to charge my clients and it interfaces nicely with my Quickbooks

Pros

I have found this software easy to use. Customers like the interface though it keeps changing. The changes The changes tell me they are constantly trying to improve their product

Cons

As a service provider I don't like that I cannot set the tips where I would like them to be. They are preset and there's nothing I can do about it. Even clients have commented that I should change it but I can't.

Response from Intuit

Replied August 2018

I'm delighted to read the product is working so well for you, Nishawne. Though you can add tips to transactions (community.intuit.com/articles/1599562), we love hearing from you guys about how we can improve. As you mentioned, the engineers work tirelessly to ensure our products provide the best value on the market. Part of that means listening very carefully to what our customers have to say, as any changes you may have noticed are a direct effect of your feedback. You know better than anyone what would best fit Forma Beautique's needs, so I'll gladly forward your ideas to the Development Team directly. Implementing a preset gratuity is a brilliant idea, and I thank you for sharing it. Moving forward, you can stay up-to-date on all new and exciting changes at the QuickBooks Blog, here: https://intuit.me/2L2zqTv. I appreciate you for leaving this GoPayment review, by the way. Thanks for being the best part of QuickBooks, and have a great weekend. Jess, The QuickBooks Team

February 2020

Brian from Carle & Associates

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

1.0

February 2020

Extremely Poor Customer Service

Product works well and is fairly-priced. Customer service is a joke.

Pros

Product is priced fairly and is easy to use

Cons

customer service is terrible. First card reader quit after less than a year of use. Intuit would not replace. Bought second reader and would not work out of the box. Requested replacement reader. They sent a lower-end model than we had originally purchased. Called again to request correct replacement model. They would not expedite shipping. Total of 8 hours on the phone with customer service and I still don't have a working reader.

Reasons for Choosing GoPayment

Based solely on my customer service experience, I will be switching to another product.

March 2020

lindsey from Consumer Services

Company Size: 1 employee

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

March 2020

Decent software

Because of my issues with the card reader, I don’t use QB go payment as much as I used to. But I still have to offer it to my customers who only use cards.

Pros

I like the software for this program. The online program is easy to navigate and easy to find what I’m looking for ex: totals, fees etc..

Cons

My app often fails or kicks me out and I have to log back in (annoying). My card scanner never works correctly. I have to swipe the card 3x, hop on 1 foot then slide the card for it to work! Ridiculous and time consuming

September 2019

Martin from American Philatelic Society

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Quick Payment

This payment solution has been great. Quick pay time, easily integrates with Quickbooks and it is very easy to set up and use.

Pros

Easy to use, appears very secure and customer like the payment method. The ability to use this at events and even at client locations make this one of the best ways to accept credit cards.

Cons

The security is so tight that sometimes it can be hard to get signed in. We don’t use it every day so sometimes it takes a few tried to get the log in correct. That’s as much a user issue as it is a complaint. Naturally, I’d Like lower fees but for periodic usage, this a great value.

Reasons for Choosing GoPayment

Easier to use and lower cost to use.

Response from Intuit

Replied September 2019

Empowering you with the tools you need to make your job easier is our top priority, Martin. We love knowing that you've enjoyed using QuickBooks GoPayment to receive your hard earned money even faster! To learn about the security measures is place, we recommend checking out the Community: https://community.intuit.com/ Thanks for an awesome review! Morgan, The QuickBooks Team