Add new payment
Supported Operating System(s):
Web browser (OS agnostic)About QuickBooks Payments
Quickbooks Payments is a mobile payment gateway best suited for small to midsize organizations. The system comes with transaction software, a card reader plugin and a mobile application, which provide instant processing of all major credit and debit cards.
Quickbooks Payments allows users to view complete transaction history through the mobile application or by logging into the website. Users have the option to re-send invoices and receipts or void charges.
Reports can be viewed real-time and can be automatically synchronized with QuickBooks. Users can also import and export sales data between QuickBooks and GoPayment.
Features of Quickbooks Payments include merchant accounts from Intuit, a virtual ...
48 Reviews of QuickBooks Payments
Average User Ratings
Overall
4.31 / 5 stars
Ease-of-use
4.5
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
October 2018
Nathan from Complete Carpet
Verified Reviewer
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Fast and easy credit card processing
I was using a set desktop solution before that had a long term commitment. This allowed us to take mobile payments anywhere we had a cell phone and get out of those long term contracts. Also it smoothly integrated into QuickBooks so it was a win-win for us.
Pros
I has many options for taking a credit card payment. Plug in chip reader, take a picture of the card or a Bluetooth card reader is available. I like that it's month to month and if I don't use it I don't have to pay anything. It's simple and easy to integrate into quickbooks. It has a good back end that you can access from a computer to manage your payments and who is taking those payments.
Cons
The cost is cheaper if you pay monthly and high volume but more expensive for the smaller low volume months. When you get logged out it can be a slow process at times to get logged back in while a customer is waiting to give you their payment.
Response from Intuit
Replied November 2018
Hi Nathan. I'm glad the integration options and flexible methods for processing have provided a simple payment management system for Complete Carpet. Thanks for reviewing, and for being a member of the QuickBooks family. If you're running into latency with logins, rest assured I've got you covered. I suggest uninstalling/reinstalling the GoPayment app, which is the easier way to ensure your software is updated. This simple troubleshooting step will get you back up to speed and cut-down on customer wait times. Before you go, I want to ensure you continue to get the most from the payment system. The support landing page for the program has insights into the connection to QuickBooks, as well: https://community.intuit.com/products/quickbooks-payments-help-en-us. As for the price, I'd be glad to discuss your options. There are alternatives for your average volume, and I've got the tools to dig into your account. We'll go from there. Jess, The QuickBooks Team
August 2018
Nishawne from Forma Beautique
Company Size: 1 employee
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
2.0
Functionality
4.0
August 2018
Works well
It's a really easy to use way to charge my clients and it interfaces nicely with my Quickbooks
Pros
I have found this software easy to use. Customers like the interface though it keeps changing. The changes The changes tell me they are constantly trying to improve their product
Cons
As a service provider I don't like that I cannot set the tips where I would like them to be. They are preset and there's nothing I can do about it. Even clients have commented that I should change it but I can't.
Response from Intuit
Replied August 2018
I'm delighted to read the product is working so well for you, Nishawne. Though you can add tips to transactions (community.intuit.com/articles/1599562), we love hearing from you guys about how we can improve. As you mentioned, the engineers work tirelessly to ensure our products provide the best value on the market. Part of that means listening very carefully to what our customers have to say, as any changes you may have noticed are a direct effect of your feedback. You know better than anyone what would best fit Forma Beautique's needs, so I'll gladly forward your ideas to the Development Team directly. Implementing a preset gratuity is a brilliant idea, and I thank you for sharing it. Moving forward, you can stay up-to-date on all new and exciting changes at the QuickBooks Blog, here: https://intuit.me/2L2zqTv. I appreciate you for leaving this GoPayment review, by the way. Thanks for being the best part of QuickBooks, and have a great weekend. Jess, The QuickBooks Team
October 2020
Dan from Artisan Technologies LLC
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
October 2020
Quickbook Payments Fraud
The worst customer service period.
Pros
Billing and payment receipt can be fast but Quickbooks also determines legitmacy of bills and is currently withholding $16k for funds it received from a client that it won't return to the sender nor will they deposit it the company that invoiced account.
Cons
How can a company decide after a payment has been made that the company invoicing does not have a right to do so. Quickbooks keeps the $16k in funds that was paid. The instructions provided by Quickbooks is the sender has to file paperwork to retrieve the funds while it sits on QB's bank account. The sale is lost. The client relationship Is severed. QB has the power to do this? Is this legal?
April 2021
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
April 2021
Quick Books Makes things easy
Overall, We love QuickBooks payments because we get paid quickly from our customers using credit cards.
Pros
I love that we can take payments from our customers easily.
Cons
It took a long time for us to get a card reader.
September 2020
Sam from Sam Jolman, MA LPC, Counseling
Verified Reviewer
Company Size: 2-10 employees
Industry: Mental Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
5.0
Functionality
1.0
September 2020
Outstanding Rates
The rate is worth it alone. But I would appreciate a bit more user friendly interface.
Pros
The rate Quickbooks offers is the best around. I pay the little extra to get the rate. Its fairly easy to use the product and convenient to use my phone.
Cons
The bluetooth card reader disconnects after a few minutes and takes a bit more to get reconnected first. That's hard for intermittent sales.
Reasons for Switching to QuickBooks Payments
Better rate!
Response from Intuit
Replied September 2020
Hey there, Sam. It's awesome to hear about your positive experience with the product. To address the problem you're having with the card reader, we encourage you to perform the troubleshooting steps in this article: https://quickbooks.intuit.com/learn-support/en-us/do-more-with-quickbooks/quickbooks-card-reader-connection-troubleshoot/00/139868/page/2. Doing so should target the issue directly. Wishing you the best of luck! -Hannah, The QuickBooks Team.
