--- title: "IntelliPay Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of IntelliPay . Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if IntelliPay is a good fit for you!" source_url: "https://www.softwareadvice.com/online-payment/intellipay-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / [IntelliPay](https://www.softwareadvice.com/accounting/intellipay-profile/) / IntelliPay Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/intellipay-profile/) Reviews # IntelliPay User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 31 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 21 reviews (68%) - 4 stars: 8 reviews (26%) - 3 stars: 2 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned cons - On my end I wish it wasn't so expensive to integrate payments to my billing with out having to manually put them in.. - The only difficulty we have is doing our bank reconciliations. ## IntelliPay customer reviews Showing reviews 1-25 of 31 (page 1). ### Ease of use , prompt processing - Overall rating: 5/5 - Reviewer: Craig O. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using for 6 + years. No Complaints . Great customer service, and they help mr stay compliant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like that we can use the system manually , or swipe . Batch reports for transactions. Low cost. #### Cons The only thing i would reccomend is an App that could be installed on mobile phone. #### Reasons for choosing IntelliPay Cost. #### Reasons for switching to IntelliPay Ease of use , costs. #### Vendor response We appreciate your great review; thank you. Please reach out to Phillip Buck at 855-872-6632 x111 about the mobile app.. Replied December 2021 --- ### Great software - Overall rating: 5/5 - Reviewer: Jenna V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We haven't have any issues with IntelliPay and if we ever need assistance the customer service team is great and always gets it resolved #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros IntelliPay is very user friendly and the customer service team is great #### Cons I don't have any cons it is very user friendly and does exactly what we need #### Vendor response Thank you for the great review and five-star rating. We appreciate working with you. Thanks for your support. Replied December 2021 --- ### Review - Overall rating: 3/5 - Reviewer: Matt W. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I don’t love it to be honest. Maybe I just don’t understand it very well, but how do I get more info on it? Venmo and quickbooks are much easier to use. I also don’t know how to integrate IntelliPay to quickbooks. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It works. It’s just not the easiest to use. #### Cons The monthly expense is unnecessary and I don’t know how to learn more about the software #### Reasons for choosing IntelliPay Inside contact #### Vendor response Thank you for your review and honest feedback. Could you please out to Phillip Buck at 855-872-6632 x 110? He would be happy to help.. Replied December 2021 --- ### payments made easy - Overall rating: 5/5 - Reviewer: Sandy G. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to understand and has reports that can keep us balanced #### Cons signing on too often. Also, payments are easily missed at times when printing reports and the payments were made after cut off. #### Reasons for choosing IntelliPay I wasn't here when chosen. #### Vendor response Thank you for your five-star review. We appreciate your feedback. Would you please reach out to IntelliPay support at 855-872-6632 for help with reporting? Replied December 2021 --- ### Meets our needs - Overall rating: 4/5 - Reviewer: Mary H. - Verified reviewer: Yes - Industry: Government Administration - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wasn't sure about taking on online payments, but IntelliPay made it relatively easy. Takes times to reconcile those payments with my bank statement since deposits don't correlate in the same time frame as their reports, but that's not the fault of IntelliPay. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The produce is easy for our city residents to use. #### Cons Wish I could run reports with both CC and ACH payments in one document. #### Reasons for choosing IntelliPay Ease of use. Recommended by the ND League of Cities. #### Vendor response Thank you for your feedback. We appreciate hearing from our customers. We will reach out to see how we can help with your reconciliations. Replied December 2021 --- ### Kansas Fencing Inc. - Overall rating: 5/5 - Reviewer: Lora B. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have little to no issues using intellipay. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to manage for the most part. If we have questions its easy to contact admin to get help. #### Cons I do not like how we can not change the date of an autopayment. We have to delete the entire reocurring payment then add it to the date we need it to be. I do not like how some payments show up under certain customers. Makes it hard to see them all at once when they are individually in there. #### Vendor response Thank you for the review and for sharing your feedback! We appreciate knowing how we can do better. If you could reach out to Phillip Buck at 855-872-6632 x111, he can help with the date and payments challenges. Replied December 2021 --- ### My Review - Overall rating: 5/5 - Reviewer: Anthony N. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Allows for easy online transactions for our members. Gives a daily #### Cons Integration into our system was easy and efficient. The way we use IntelliPay, there is nothing I would recommend changing. #### Reasons for switching to IntelliPay IntelliPay was more cost effective. #### Vendor response Anthony, thank you for your great review. We are glad to hear the integration was easy and have made online payments easier for your customers. Replied November 2021 --- ### Easy and con efficient for business - Overall rating: 5/5 - Reviewer: Kati Y. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. The customer is responsible for the cost of credit card processing fees. #### Cons That you have to enter too much information to process a payment #### Vendor response Kati, Thank you for your 5-star review. We love to hear how IntelliPay is working for you. We will have someone from our team reach out soon to learn more about your concern over entering too much information to process a payment. Replied February 2022 --- ### Good product - Overall rating: 5/5 - Reviewer: Keith S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use , works as it should, Wasnt going to fill out revieve but they were very persistant in asking. #### Cons I wasnt expecting anymore or less. Does what we need it to do. #### Vendor response Thank you for the five-star review. We are happy to hear IntelliPay is a great solution for you. Replied December 2021 --- ### User Friendly - Overall rating: 4/5 - Reviewer: Allissa C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. More convenient options for payment. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Product integrates well with our website and is easy to use. #### Cons I would like to see an account set up option for customers so they could create an online account. It would also be nice to see service fees go down because that seems to be our number one complaint from customers. #### Vendor response Thank you for the review. Please reach out to your account manager to discuss our online customer portal and service fees. Replied December 2021 --- ### A great software - Overall rating: 5/5 - Reviewer: Flora S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software has made it easy for our organization to utilize credit card payments, automatic drafts, and online payments. It has increased the ways that our customers have to be able to pay their bills. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is user friendly in all aspects. Users can go online and make their payments and we receive immediate notification. When customers come in, it is very simple to take their payment information and receive clear results as to whether or not payment had been accepted. Reports are easy to generate, clear, and concise. #### Cons What I like least about the software is that the address fields must be filled in. This may not seem like such a big deal, but that information is not always available. #### Reasons for switching to IntelliPay We were utilizing a card swiping device that processed our payments. It was easy to make mistakes, hard to get reports, and errors with receiving payments was high. #### Vendor response Thank you for your great review. We are glad you find IntelliPay user-friendly and easy to use. You can turn on and off address fields. They are recommended for online transactions when the customer is not present. Please reach out to customer support for additional assistance Replied December 2021 --- ### Intellipay - GCPWSD6 - Overall rating: 5/5 - Reviewer: Melissa M. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. More customers are paying their water bills online and on time which makes my job a whole lot easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use for both customers and myself. Ease of installation. #### Cons I have not found anything that I dislike about intellipay. #### Vendor response Thanks for the review. We like hearing about our customer's experiences with our software. If you have any suggestions for future enhancements, please share. We are always looking for ways to serve our customers better. Replied December 2021 --- ### Town of Vici Review - Overall rating: 4/5 - Reviewer: Kari L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered There is a since of more customer service that is being offered with Intelli pay and I know that they love it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I do like that it is user friendly and I do get notified in e-mails when there is a payment. #### Cons I think a lot of our customers have a hard time trying to set up a repeat payment. That is the only thing I have heard. On my end I wish it wasn't so expensive to integrate payments to my billing with out having to manually put them in.. #### Vendor response Thank you for your review. We have left a message for you to contact us to discuss your review. Replied December 2021 --- ### Easiest payemnt processing we hve ever used - Overall rating: 5/5 - Reviewer: Brandy C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love having an online payment portal for patients to access at anytime via our website to make payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our office loves the ability to take a payment from any computer via the intellipay website. It speeds up our checkout process. #### Cons No concerns, everything we need is already included. #### Reasons for choosing IntelliPay Ease of having multiple users, not needing software on a specific terminal. Online payment capabilities for patients. The ability to set up recurring payment plans securely. #### Reasons for switching to IntelliPay Online payment capabilities for patients. The ability to set up recurring payment plans securely. #### Vendor response Thank you for your five-star review and feedback. We are happy to hear IntelliPay is easy to use for recurring payments and gives you and your patients the payment convenience you both appreciate. Replied December 2021 --- ### Easiest & Best Payment Processing - Overall rating: 5/5 - Reviewer: Inga J. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. You guys are just the best! Keep up the good work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I wish I would have made this switch years ago. It would have saved me a lot of money. They are super easy to work with should any questions arise. Best bargain for the price as well. I loved how they set up a button on my website for people to purchase right there! The customer gets a receipt with our name on it, and my office gets a receipt it has been paid. #### Cons Only complaint I have is reconciling at the end of each month. Since I use ACH/echeck and CC as payment options, it takes time to match up all the chgs. But, all in all, I believe that happens with all the cos. #### Reasons for choosing IntelliPay The rep was a very likeable man - [SENSITIVE CONTENT] #### Reasons for switching to IntelliPay Price and service #### Vendor response Thank you for your excellent review and feedback. As for the ACH/CC reconciliation, it is due to the different timing between the deposits of CC and ACH payments.. Replied December 2021 --- ### Office mgr review - Overall rating: 5/5 - Reviewer: Jennifer J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have never had any bad experiences. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The software is very user friendly and the reports are easy to follow. #### Cons I think the software is good but I don't like the tracking as well with the banks. #### Reasons for choosing IntelliPay It was decided before I became office manager. --- ### Great service - Overall rating: 4/5 - Reviewer: Jennifer P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is excellemt. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the option and the ability to take credit cards for payment. #### Cons In person I wish the customers personal information would come over from the tax bill itself. #### Vendor response Thanks for sharing your feedback. A solution is possible provided your software company is willing to integrate with us. Your account manager will be reaching out to you shortly. Replied December 2021 --- ### Product works well - Overall rating: 5/5 - Reviewer: Jason P. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the switch was smooth, implementation was smooth, and it's easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to set up recurring payments. The way your product allows you to say $50 payments to a balance of $725 was necessary for me even though we rarely need it. #### Cons I can't say I have run into any issues I would say I dislike. Would be neat if it was easy to print the same receipt you print after processing a payment online afterwards, reprinting them later look different and my OCD made me write this. #### Reasons for switching to IntelliPay The previous did not have a way to set up recurring transactions to a balance limit. #### Vendor response Thanks for the five-star review. We want to help with the same receipt printing. Please reach out to Phillip Buck at 855-872-6632 x 111. He would be happy to assist. Replied December 2021 --- ### Credit Card Processing - Overall rating: 3/5 - Reviewer: Michele R. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It helps me balance the bank statements at the end of the month. #### Cons Still trying to figure out why some charges are not showing on your reports, yet showing processed by the bank or vice versa. #### Vendor response Thank you for your feedback. We will reach out to you for more information and help resolve your reconciling challenges. You can also call Phillip Buck at 855-872-6632 x111. Replied December 2021 --- ### Great product, easy to use, great people to work with - Overall rating: 5/5 - Reviewer: Tracy F. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Intellipay has increased our options we give the customers. They are also great to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It provides the customers payment options #### Cons I don't feel there are any flaws. We have discovered an occasional glitch in the processing but it has always been addressed swiftly and efficiently by the support staff. #### Vendor response Thank you for your five star review. Replied December 2021 --- ### It provides our tenants several options for paying their rent, without having to come to our office. - Overall rating: 5/5 - Reviewer: Ginger C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very glad that we had Intellipay in place before the COVID pandemic, it helped reduce personal interaction between our staff and our tenants, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was as easy as adding the Intellipay link to our website! #### Cons The only difficulty we have is doing our bank reconciliations. Payments made on different days will be lumped together and deposited to our account. #### Vendor response We are sorry to hear you are having trouble with your bank reconciliations. We appreciate hearing from our customers. We will reach out to see how we can help with your reconciliations. Replied December 2021 --- ### Money delivery - Overall rating: 4/5 - Reviewer: Theresa H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A bit challenging #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It’s automatic, I need a system that collects the money from the tenants #### Cons Not as user-friendly as i would like, also doesn’t share charge back information #### Vendor response Thank you for your review and feedback. We are sorry to hear you are experiencing some challenges. If you could reach out to Phillip Buck at 855-872-6632 x 111, he can help. Replied December 2021 --- ### Horrible Set up, but good Product - Overall rating: 5/5 - Reviewer: Heather L. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Intellipay set up was HORRIBLE it took 3 months to get set up. No one would answer questions, sales person kept turning over as employees. Had to get a MGR to finish setting up our accounts. It was horrible! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Works well, helps avoid major cost with Credit Cards. Has Auto Reoccurring Billing . #### Cons It takes FOREVER to get the ACH Money 6+ business days. #### Reasons for choosing IntelliPay Was a decent rate and the sales person was nice. But once he handed it over, it was all down hill from there on the set up. #### Reasons for switching to IntelliPay Cost of Credit cards were too much #### Vendor response Thank you for your review and honest feedback. We are sorry to hear you had a bad experience with set-up. Please reach out to Phillip Buck at 855-872-6632 x 111; he can help. Replied December 2021 --- ### Bayshire - Overall rating: 5/5 - Reviewer: Scott K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are pleased. We need an easy way for our customers to pay us and IntelliPay is doing this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Many features all in one software. We use credit cards, e checks, and ACH. #### Cons The time it take for e-checks to get to our bank account from the time the e-checks are paid. #### Reasons for choosing IntelliPay no #### Vendor response Thank you for the five-star review. We genuinely appreciate hearing from great clients like you and the feedback you provided. If you could please reach out to Phillip Buck @ 855-872-6632 X 111, he would like to hear from you. Replied December 2021 --- ### One of few companies that offer cc surcharge options - Overall rating: 5/5 - Reviewer: Lia E. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The card processing fee is passed on to the credit card holder and not our organization. #### Cons The only thing I can see improving is the ease of use on the payment portal. #### Vendor response Thanks for sharing your feedback and leaving a great review. Your account manager will be reaching out to you soon. Replied December 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/intellipay-profile/reviews/?page=2) --- IntelliPay Reviews, Pros and Cons - 2026 Software Advice