Klarna

RATING:

4.2

(49)

About Klarna

Klarna is a payment processing platform, which helps businesses streamline customers' checkout experiences using on-site messages, marketing banners and more. It messaging widget enables retailers to display offered payment methods based on item prices and shopping basket's size. Using Klarna, organizations can accept payments via bank transfers or cards and customize on-site messages' text font and color. The mobile application helps shoppers report returns, communicate with customer service agents, track deliveries, recieve alerts about price drop across saved items, access deals or discounts and more. Additionally, the platform automatically fills shipping or billing details for returning customers. Klarna integrates with various third-party systems such as BigComm...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Klarna Pricing

Contact Klarna directly for pricing details.

Free trial: 

Not Available

Free version: 

Not Available

Klarna on-site messages

Klarna Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Klarna

1 - 5 of 49 Reviews

User Profile

Gustavo

Verified reviewer

Marketing and Advertising, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2022

Good Platform

My experience with Klarna has been good most of the time, and I find it a pretty convenient way for customers to pay. Notwithstanding, I found some issues to get refunds.

PROS

It does offer a fractionable payment method without interest It won't affect any credit score towards traditional banking systems.

CONS

It does not have a good customer support at all. There are no phone numbers or chat systems to get human prompt response to issues that might appear.

Reason for choosing Klarna

Klarna does not charge any interest at the purchase moment, then customers might pay exactly the price as suggested without any additional amount.

Reasons for switching to Klarna

I found a better chance to pay without interest and compromising credit score using Klarna system over Traditional Banking Credit Cards.

simon

Apparel & Fashion, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Amazing Service

Love it, cant say enough good things about it, team are there to support you whether your a small business or big retailer. We have also worked with them at events which was an amazing opportunity

PROS

Integrates perfect with shopify, customer service there 24/7 to assist if any issues, setup was straight forwards when you have the right documents, there team work close with you on boarding.

CONS

Decline rate has increased in past year but this i prob down to FCA regulations

Reason for choosing Klarna

Klarna has a huge advertising budget, they were willing to work with SME and promote them via the app, paypal is now old school whereas klarna is the new pay later option which everyone knows

Suvarna

Information Technology and Services, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2022

Nice Online Shopping Shop

Overall I really enjoy shopping with Klarna and rewards from them

PROS

-Klarna is best when you are low on credit and wanted to pay less for the first time . -Klarna gives option to pay in 4 installment -It has good rewards options for first time Users -Easy to track order and hassle free returns -One time cards feature for each shopping apps which is used for payment , so ex: one has to create Amazon one time card for shopping on Amazon . Once you go to Amazon through Klarna then at checkout it will auto populate the one time card. - Pay in Store option if you are in store and like something and don’t have your credit card/debit card then pay with Klarna which is safe and secure -Klarna tied up with many shopping apps and other branded retail stores which gives you choice for shopping

CONS

Only thing which I hate is the payment method doesn’t show any option for Paypal. I hope they will bring it soon as nowadays people use PayPal frequently for payments

Hikmat

Apparel & Fashion, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Its the fantastic BNPL product for any company.

Klarna helped us to sell our expensive products easily.

PROS

This software is bringing us at least 10% revenue.

CONS

Sometimes their customer service responses are delaying.

Reason for choosing Klarna

Klarna's proposal was very attractive in comparison to other applications.

ZoeMae

Furniture, 201-500 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Klarna Review

klarna has made paying in installements without interest very simple and keeps all information secure.

PROS

klarna is an easy and secure way to pay online in installments when it is more convenient for the buyer. i use this often, along with afterpay as these are similar and not always offered on the same sites.

CONS

there is nothing i do not like about klarna. it is easily navigate-able online and in the app and makes paying on credit without interest very convenient.

Reasons for switching to Klarna

i use both as they are not always both offered on the same sites