What can one say about a product that literally gets you paid faster? Simplifies our relationships with our clients makes their lives frictionless makes our lives processing payments seamless.

Maybe a point off the fees but really it does its job exceptionally well it's seamless there's nothing bad about it. The client service is excellent.

LawPay makes it super easy for us to take card payments. It replaced PayPal, which isn't suited to the kind of accounting we have. LawPay is specifically designed to work with legal bookkeeping software.

LawPay blends seamlessly with Cosmolex, so we can process card payments from the software we actually use daily. LawPay automatically generates invoices which we can email to customers. The only time we actually have to go to the LawPay website is to process a refund, which I think we've done once in the approximately three years we've used this software.

The card swipe function seems redundant to me, but that could just be the nature of our business. It's faster for me to type in card information than swipe - not really a complaint, just a personal preference.

Customer payments. It is a great solution if your business is sending out invoices. The fees that they take whether debt or credit are pretty high.

The dashboard is good and intuitive. Easy to send out bills and invoices. The payment links are easy to follow and probably the best feature of LawPay.

The canned emails are not great. You need to re-write with your own specific message or better yet copy the link and send it in an email or as a link in your invoices. The fees are very high and I hate that they send the statements in the mail and they are not accessible online.

Please help Farrar Law Firm get this 3% processing fee automatically added to all payments made through LawPay. Overall LawPay is wonderful.

The convenience, the streamlined program allows us to quickly send invoices out for replenishment retainers, I can take payment during client meetings with ease. I'm able to access historical data with no problems. Overall every firm should offer LawPay.

My only criticism is that LawPay does not automatically add the 3% fee for Farrar Law Firm. I have personally utilized LawPay at multiple firms and this was included at those offices. It is currently up to the staff or the client to figure out what the 3% is and add it up, which has caused problems for us in the past when client's forget and simply pay the figure. Our firm has lost money having to forfeit that 3% because our client didn't know any better or we didn't have a chance to inform them prior to them making the payment.

Fantastic tool. I plan on continuing to use this product as long as I can.

The ease of setting up this product and the ease of use is second to none. The added bonus is that the associated service fee makes sure that we don't have to spend any more money than is necessary to facilitate a transaction.

There is really not a whole lot to complain about concerning this product. At first, the user interface was a little tricky to figure out; however, once they updated the software, it cured all problems.

LawPay provides an easy way for our firm to get paid, because the interface is so user-friendly, both for our clients and for the firm. Everything is taken care of and transparent when the software is set up, and it takes no time to learn and use. What really makes LawPay superior though is their customer service. Anytime I have a question or want to know how to do something, all I do is call the customer service number and immediately I am connected to a live person in the U.S. who knows where I'm calling from after I give them my name. I never have to wait on hold or answer questions that are as confusing as LSAT logic questions just to get an answer to my question. Also, the person I speak with, even if it's a different one each time, is always able to give me a quick answer or provide an easy to understand explanation.

It is easy to learn and use and the customer service is second to none.

Wish there were more ways to customize the reports with specific information

A great company that has truly increased our productivity and profits

Ease of use Increased our bottom line Forward thinking company

Slightly difficult to reconcile payments with deposits into our account

It has been a very helpful tool in making collections much faster and smoother for our firm. It is 100% better than using the old school credit card machines, and this gives our clients the ability to do this on their own and at their convenience, whether our firm is open or not.

It is very quick and easy to take a payment from a client. It is very easy so send them a direct link to pay and easy to link to our website to make a payment and direct them there to complete the process.

Some clients complain about the limits of making echeck payments. It is a bit complicated how the payments are batched together from the credit card companies when they hit our bank, but I don't think LawPay can control that much, if at all.

It's intuitive, easy and quick. Good user-face ease, graphics, and dashboards. Features like QuickBill, mobile payments, and Card Vault provide options to automate and reduce barrier to payment. Additionally, content, webinars and activities update users with new updates and features.

I cannot think of any drawbacks, truly a recommendable product/service in my mind.

Overall, LawPay is an excellent invoice and payment processor. They deposit funds into my accounts promptly and their partnership with Affirm offers an excellent option for payment plans should my clients want them. LawPay is the best option I've found in the payment processor industry.

LawPay works specifically with attorneys in a way that anticipates and addresses issues unique to the practice of law. The invoices that are sent to clients are pleasant and enable the client to pay with very little friction on their end thereby ensuring prompt payments.

Scheduling payment plans is a bit cumbersome. I would prefer a more straightforward workflow to schedule payment plans.

Excellent. The extra time for transferring funds is offset by the integration with out law firm management software and the elimination of extra processing.

Credit card processing is intuitive. This is especially helpful for the staff that only do occasional entries. Credit Card processing is integrated with the law management software, hence, the credit card processing and the recording to the client account is accomplished in one transaction.

It takes 48 hours to get the funds into our bank account. This is an extra 24 hours over our previous processor.

Overall a great resource for any practitioner--but especially a solo looking for an affordable and modern solution for merchant processing.

The flexibility of use of the merchant processor by far is its best asset--from emailing invoices to clients for them to pay via a secure webpage to automated payments for payment plans. Also, the option of linking Lawpay to both operating and trust (IOLTA) accounts is great.

No option for charging credit/debit cards outside the United States--it is unfortunate that Lawpay has not yet created an option for practices that rely on clients that are foreign nationals or are temporarily abroad. The other more inconvenience more than anything else is that Lawpay's merchant fees are not accessible on the web portal, rather, you have to rely on monthly statements by mail (or check bank statements).

The integration with Clio is very useful for keeping records. Overall it is an easy to use payment platform for both my workplace and our customers. The transaction records are also very easy to understand, and the search feature makes work easier for those who keep records.

LawPay's integration with Clio could use improvement. Clio seems to have a hard time with keeping up-to-date statuses of things like refunds or payments not linked to a bill sent out from Clio.

LawPay doesn't have all the features as other processors like Square and Stripe. But with a little creativity (and their customer support is willing to work with you and give you ideas), you can make LawPay work for your practice. Best of all, it works seamlessly with Clio, which makes taking payments from clients who are already established with invoicing very easy.

Law Pay is the easiest way to process credit cards for lawyers. It's easy to designate between trust accounting and my other accounts. I am never worried that it will be wrong. The funds process pretty quickly. It works seamlessly with Clio.

You cannot download your monthly statements from the web portal, which is very annoying and makes accounting more difficult. You also cannot sync it with your accounting software. You also cannot do card checks without charging (such as getting a card to secure a free consultation). So it's not a sophisticated software.

on my very first day here there was no one to help me and of course the first call i got was to run a payment. All tabs down the side were self explanatory for me running said payment and inputting the information. If it hadnt been that easy to use i would not have been in a good situation that day

Easy to use. input the information and run the payment

It requires a lot of information and i wish it would sometimes recognize input information from before

Our office uses LawPay to allow clients to pay bills, retainers, etc. It has been a great tool in simplifying payment processes and cutting down on lag time, operator and user error, and improving the efficiency of the office. Highly recommend!

I love how easy it is to make a payment or receive a payment with LawPay. It has been such a lifesaver for the office, because clients can easily pay bills without worrying that a check has been lost in the mail or misrouted, etc. Such a great tool!

I don't actually have any complaints! I really like the software, and I think anytime I have come across an issue, it was actually in how it was set up for the office and not inherent in the software.

I am able to keep clients up to date with their account.

This portal is so easy to move through, and the clients have an easy time pay their statements. I can easily update client accounts with payments, entering time and review statements.

I can not think of one thing that i do not like about this portal. I just love this portal. I wish we would have found this portal sooner.

Overall our experience has been positive with LawPay. We are happy with their product.

What we like the most about LawPay is the ease of use for the clients. They can set up reoccurring payments, they can pay their bill monthly - very client friendly.

There really have not been any cons thus far. The only downside is sometimes client place funds in the wrong account.

Wonderful! It was super easy to train on, their staff is always available for any questions and their reports are life saving!

I love how LawPay allows for refunds of a lesser amount than the full payment! Sometimes our consults aren’t as long as they are scheduled and clients love getting that refund in a timely manner! Lawpay allows for the swift and easy process of refunds!

Really nothing, it’s very effective, user friendly and their staff is always available by phone email or chat!

It is simple. It integrates with my practice management software and syncs with quickbook. The dashboard makes it easy to see transactions and payment requests. There are various ways to collect payment such as sending a secure link, swiping a card in the office, or manually entering the details.

It is a bit pricey. But I understand that lawyers have an ally with ungrateful client chargebacks. I haven't had to test that yet, but I'm willing to pay a little more for a company that understands the unique issues that lawyers face.

Very user friendly, easy to manage payments and to send invoices to clients for payment. I also love the app!

I don't have any cons about LawPay! It's been extremely helpful and efficient for my firm since the start.

We love the integration with Cosmolex. We were using lawpay before, but did not have it linked to our account so we were still having to enter everything into cosmolex. Now when they pay through the link, it processes and pays the invoice automatically!

I love how easily this works with cosmolex. The integration is perfect and makes billing almost effortless for me.

I don't like how we have to reverify from each computer when another person in the office uses the software, but also appreciate that its part of the security process.

Checks by mail simply isn't practical and valuable time can be lost while waiting on payment. LawPay speeds things up and helps accommodate the most common form of payment- cards.

Just started (so I may be in the honeymoon stage) but it's very easy to operate and generates links and lander pages to address payments. Can be customized for trust/operating deposits. And enables transactions when checks aren't practical. Also helps with third party payors immensely.

I haven't found anything yet, but the invoice generation looks like it has a bit of learning curve. I may need to adjust my methods to line up more with it. Do wish the only fees were transactional instead of base plus, but still a great tool.

I have had a really good experience with LawPay. I would definitely recommend it.

The customer service is great. They are super responsive and quickly take care of things. The program is easy to use for me and the clients. I also like that they have CLE hours and their Coffee with LawPay to show how to use features of the program and answer questions the attorneys have.

I do not have anything that I dislike about it. I guess if I had to pick something, it would be that I have to call each time I need to make a bank account change. But, that is for protection and the representative is very helpful and quickly takes care of it.

Use-friendly platform, great customer service.

There are no cons to report at the moment.