Melio

RATING:

4.25

(350)

About Melio

Melio is an accounts payable solution that helps small businesses manage online payments via bank transfers and debit or credit cards. Key features include payment scheduling, automated data synchronization, reporting, invoicing, payment reminders and more. Melio enables employees to manually add vendor or billing details and upload documents or invoice images on a unified platform. It allows administrators to invite accountants or team members from different business units, define role-based permissions and control approval workflows to streamline payment processes. Additionally, the centralized dashboard lets accountants view multiple client accounts and track the status of their payments in real-time. Melio supports integration with QuickBooks, allowing use...

Melio Pricing

Subscription fee: Free Credit/Debit card transaction fee: 2.9% Bank transfer (ACH): Free Same-day bank transfer: 1% Sending checks (with USPS): Free Expedited check delivery (with FedEx): $20 International USD transfer: $20

Free trial: 

Available

Free version: 

Available

Melio payment messages in inbox
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Melio Reviews

Overall Rating

4.25

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4

Most Helpful Reviews for Melio

1 - 5 of 353 Reviews

Alexander

1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2023

Trustworthy and affordable software

User Profile

merroudj

Verified reviewer

Computer Networking, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

fast and easy payment processing

At this point in the Melio Payments review, I can honestly say that it's worthwhile to try, particularly given that it's free. For freelancers, accountants, and small enterprises, it's a fantastic financial solution. The latter group may automate their bills or payments and handle all of their customers from a single platform.

PROS

A very tidy, straightforward, but effective tool for paying bills and invoices, Payment processing, is quite simple compared to its rivals; it is substantially more productive. This product's flawless integration with our accounting software is why we chose it. Additionally, it eliminates the inconvenience of printing and sending paper checks. Recipient changes of the payment method selected are seamless

CONS

Improved phone customer service is something I would like to see no other recommendations now. Vendors are added with their Melio links, and those vendors currently in QuickBooks should automatically connect. Now, when you do that, a new vendor is formed and is not connected to the one that presently exists in QuickBooks. Wishlist: It would be nice if there were an option to send international wire transfers in different currencies. If it is wholly linked with Wave Invoicing, it would be fantastic and allow a free connected workflow.

Carisa

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Melio Simplifies the Payables Proecess

Melio has streamlined our accounting process internally and with our clients. it has given us the ability to work in remote situations and process payments for clients no matter where we are. The payment status and tracking has been key to making sure vendors receive payments and deposit them.

PROS

Melio is an easy app to setup. It's integration into the accounting software is key. It is easy to use and customer service can help with any issues like Stop payments or reissuing payments which saves time on the payables side. It is a benefit that vendors can receive ACH or Checks all with a click of a button!

CONS

The cost per check can be a con of the product, since we went from using it on its inception it was an inconvenience to have to start paying a fee per payment. however the application is still less expensive than the alternative products. The process time is a bit slow, you have to anticipate about 7 business days before payment is received by a vendor.

Reason for choosing Melio

The cost, bill.com carries a monthly subscription fee that is quite high.

Vendor Response

Hi Carisa, thank you for sharing this review. We're happy to hear Melio has simplified the accounts payable process for your business. We'll be sure to pass this feedback along to our team. Best, Team Melio

Replied May 2023

Rachel

Verified reviewer

Accounting, 2-10 employees

Used weekly for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2023

No Protection Against Fraud

I am being sued for negligence because I used Melio for a client whose account was hacked. Client's position is that I should have known Melio did not provide any protections.

PROS

I liked Melio user interface - not much benefit when thousands of dollars are stolen.

CONS

Melio does not protect its users against fraud. Their position is that it is your own fault if your account gets hacked.

Vendor Response

Hi Rachel, we see our compliance and support teams have been in touch via email in attempt to resolve this issue. Pursuant to Melio's terms of service, customers are responsible for all activity that occurs in association with their Melio account and are responsible for safeguarding their password and other authentication details. In this case, Melio has attempted in good faith to recover the funds, but these efforts have unfortunately not been successful. Melio cannot guarantee a specific outcome and cannot guarantee the restitution of lost funds in the case of fraud. We do apologize for any hardship faced here and as noted via email, we are here to assist. Best, Team Melio

Replied April 2023

Marilyn

Accounting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

GameChanger for my Firm & Clients

Love Melio, I switched from bill.com and which I had changed sooner

PROS

I love that Melio’s interface is very user friendly, syncs with QBO, I can complete payments to any vendor or contractor with the click of a button, it’s inexpensive, payments are received timely, there are multiple payment options.

CONS

The ACH feature could be quicker is my only suggestion for improvement

Reasons for switching to Melio

Too pricey

Vendor Response

Hi Marilyn, thank you for taking the time to share this wonderful review. We are glad to know you're finding Melio easy to use and helpful for you business. Thank you for the payment ETA feedback, we'll be sure to pass it along. Best, Team Melio

Replied May 2023