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Fortis User Reviews
OVERALL RATING
Showing 1 - 5 of 114 reviews

Christopher
Verified reviewer
Company size: 501-1,000 employees
Industry: Banking
Time used: Less than 12 months
Review Source: Capterra
January 2018
Omni is very quick to respond, they are very professional and courteous.
This allows our customers an option to pay online when they preciously didn't have that.
Pros
It is very simple to use and easy to navigate. I like the reports that are provided and the notifications that you received when payments are made or rejected.
Cons
You can't prevent payments from being made to you. So if you no longer have a customers account, you can't provide that information so when a customer tries to make a payment on that account it would advise them they can't accept or to call their company.

Response from OmniFund
Hello Christopher, Thanks for the review! You are correct that we cannot prevent a customer from making a payment on the hosted payment page as we do not have access to your databases to know a customer¿s status. However, we can work with your team to show you how you can accomplish this from your payment landing page. We will contact you directly to show you how this can be done. Thanks!
Replied January 2018
Kwame
Company size: 51-200 employees
Industry: Veterinary
Time used: More than 2 years
Review Source: Capterra
August 2018
Omnifund, a simple way to manage your online payment collections
Our web-based application interfaces with Omnifund through APIs. Customer accounts are managed in our application and recurring credit card payments are set up and managed in Omnifund. Our application and Omnifund works seamlessly together thanks to the efficient Omnifund APIs.
Pros
The application is very simple and straight to the point. It allows users to achieve their goal of setting up a customer and collecting payment in few simple steps. User can easily edit a pending transaction and process immediately or add to a batch. The transaction reports are also very detailed displaying all required information about the transaction, and also grouping them under card types; transaction statuses; counts; etc.
Cons
The application does not allow user to cancel a transaction. A transaction can only be deleted which is not what user may want. When a transaction is deleted, all audit trail is lost which is not appropriate. It is necessary that user has the option to cancel a transaction and the transaction will remain in the transactions log with status of Cancelled. The notes field can also be used to capture the reason for the cancellation. Another issue is where the same transaction amount is refunded to the same customer at short intervals, the logs in Omnifund indicates that both transactions were processed successful but in actual fact only one transaction went through. This causes confusion between mechant and customer as Omnifund records indicates refund as successful but customer never received it.
Gwen
Company size: 51-200 employees
Time used: Less than 2 years
Review Source: Capterra
May 2018
Not easy to learn, difficult if you have a question or problem
Pros
I like the fact that we can process our payments daily. I really don't know the value for the money because I don't know how much we paid for it.
Cons
Attempted to contact customer service and got no reply. Not easy to learn and no tutorial found. As long as we just need to process payments its okay but anything out of the norm, there is a problem.

Response from OmniFund
Hello Gwen. Thank you for the feedback. We have attempted to contact you and hope we can resolve your issues soon. We have researched this and cannot find any requests for support through the email, phone or support desk channels and want to make sure you are contacting the correct entities.
Replied May 2018
Jenifer
Time used: More than 2 years
Review Source: Capterra
April 2018
The customer experience at Omnifund is excellent. They respond quickly to our needs and questions.
Pros
It is user friendly. I like that the account numbers on our system are the same numbers used by Omnifund.
Cons
I don't like that it shows refunds as a separate transaction. It would be great if you were able to look at a particular transaction and tell if it had been refunded or not. The biggest change I would like to see is that transactions don't get pended but returned. When they pend, you can't see that an attempt was made once it is corrected or deleted. Also, if pended transactions returned, it could be reported as returned and recorded as such through automated processes. A return code could be used that indicates it was pended versus an actual return. For example, X10 could be used after we have received an R10, meaning Omnifund previously reported that the transaction was not authorized so it wasn't processed.

Response from OmniFund
Hi Jennifer. Thank you for the review and feedback. Some of your wish list is already in the works and some is already available through the APIs. We will be contacting you to go over everything.
Replied April 2018
Karen
Verified reviewer
Time used: More than 2 years
Review Source: Capterra
February 2018
Very user friendly. A system you can easily maneuver around in.
Pros
I can easily refund and run credit cards in a timely fashion. I have to enter information in less fields compared to old system we used to have. There is a po field and a description field we can enter detailed information in to help customer match up receipts on their end. Credit Card Receipts are automatically emailed to customer, leaving you one less step you have to do. This software does not let you duplicate customer information when setting up a customer to run their credit card. Customer service has a quick response time. Via messenger or email, if you ever need to use them. System automatically batch's out at the end of the day.
Cons
I can say the only thing I noticed and am sure there is a reason behind it is that we have to manually delete any expired credit card information in this system.