Fortis Software

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About Fortis

OmniFund is a cloud-based PCI-compliant online payment processing solution designed for small and midsize companies. It offers card payments, invoicing, recurring payments and reporting functionalities within a suite. OmniFund features Automated Clearing House (ACH) integration, which allows users to connect their cards from different providers such as Visa and MasterCard for processing and verification of credit card information. OmniFund also features fraud detection, which alerts users as soon as the signs of fraud are identified. The parameters for fraud evaluation include keystrokes, speed of data entry, customer information and credit history. The solution also offers developer tools such as Ruby, REST, SOAP, PHP and .NET for building custom applications...
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Fortis User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 114 reviews

User Profile

Christopher

Verified reviewer

Company size: 501-1,000 employees

Industry: Banking

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2018

Omni is very quick to respond, they are very professional and courteous.

This allows our customers an option to pay online when they preciously didn't have that.

Pros

It is very simple to use and easy to navigate. I like the reports that are provided and the notifications that you received when payments are made or rejected.

Cons

You can't prevent payments from being made to you. So if you no longer have a customers account, you can't provide that information so when a customer tries to make a payment on that account it would advise them they can't accept or to call their company.

Response from OmniFund

Hello Christopher, Thanks for the review! You are correct that we cannot prevent a customer from making a payment on the hosted payment page as we do not have access to your databases to know a customer¿s status. However, we can work with your team to show you how you can accomplish this from your payment landing page. We will contact you directly to show you how this can be done. Thanks!

Replied January 2018

Kwame

Company size: 51-200 employees

Industry: Veterinary

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2018

Omnifund, a simple way to manage your online payment collections

Our web-based application interfaces with Omnifund through APIs. Customer accounts are managed in our application and recurring credit card payments are set up and managed in Omnifund. Our application and Omnifund works seamlessly together thanks to the efficient Omnifund APIs.

Pros

The application is very simple and straight to the point. It allows users to achieve their goal of setting up a customer and collecting payment in few simple steps. User can easily edit a pending transaction and process immediately or add to a batch. The transaction reports are also very detailed displaying all required information about the transaction, and also grouping them under card types; transaction statuses; counts; etc.

Cons

The application does not allow user to cancel a transaction. A transaction can only be deleted which is not what user may want. When a transaction is deleted, all audit trail is lost which is not appropriate. It is necessary that user has the option to cancel a transaction and the transaction will remain in the transactions log with status of Cancelled. The notes field can also be used to capture the reason for the cancellation. Another issue is where the same transaction amount is refunded to the same customer at short intervals, the logs in Omnifund indicates that both transactions were processed successful but in actual fact only one transaction went through. This causes confusion between mechant and customer as Omnifund records indicates refund as successful but customer never received it.

Gwen

Company size: 51-200 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
1

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

May 2018

Not easy to learn, difficult if you have a question or problem

Pros

I like the fact that we can process our payments daily. I really don't know the value for the money because I don't know how much we paid for it.

Cons

Attempted to contact customer service and got no reply. Not easy to learn and no tutorial found. As long as we just need to process payments its okay but anything out of the norm, there is a problem.

Response from OmniFund

Hello Gwen. Thank you for the feedback. We have attempted to contact you and hope we can resolve your issues soon. We have researched this and cannot find any requests for support through the email, phone or support desk channels and want to make sure you are contacting the correct entities.

Replied May 2018

Jenifer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2018

The customer experience at Omnifund is excellent. They respond quickly to our needs and questions.

Pros

It is user friendly. I like that the account numbers on our system are the same numbers used by Omnifund.

Cons

I don't like that it shows refunds as a separate transaction. It would be great if you were able to look at a particular transaction and tell if it had been refunded or not. The biggest change I would like to see is that transactions don't get pended but returned. When they pend, you can't see that an attempt was made once it is corrected or deleted. Also, if pended transactions returned, it could be reported as returned and recorded as such through automated processes. A return code could be used that indicates it was pended versus an actual return. For example, X10 could be used after we have received an R10, meaning Omnifund previously reported that the transaction was not authorized so it wasn't processed.

Response from OmniFund

Hi Jennifer. Thank you for the review and feedback. Some of your wish list is already in the works and some is already available through the APIs. We will be contacting you to go over everything.

Replied April 2018

Karen

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2018

Very user friendly. A system you can easily maneuver around in.

Pros

I can easily refund and run credit cards in a timely fashion. I have to enter information in less fields compared to old system we used to have. There is a po field and a description field we can enter detailed information in to help customer match up receipts on their end. Credit Card Receipts are automatically emailed to customer, leaving you one less step you have to do. This software does not let you duplicate customer information when setting up a customer to run their credit card. Customer service has a quick response time. Via messenger or email, if you ever need to use them. System automatically batch's out at the end of the day.

Cons

I can say the only thing I noticed and am sure there is a reason behind it is that we have to manually delete any expired credit card information in this system.

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