OmniFund software


78 reviews(4.5/5)
78 reviews(4.5/5)

OmniFund is a cloud-based PCI-compliant online payment processing solution designed for small and midsize companies. It offers card payments, invoicing, recurring payments and reporting functionalities within a suite.

OmniFund features Automated Clearing House (ACH) integration, which allows users to connect their cards from different providers such as Visa and MasterCard for processing and verification of credit card information.

OmniFund also features fraud detection, which alerts users as soon as the signs of fraud are identified. The parameters for fraud evaluation include keystrokes, speed of data entry, customer information and credit history. The solution also offers developer tools such as Ruby, REST, SOAP, PHP and .NET for building custom applications.

OmniFund features shopping cart integration, allowing users to accept online and credit card payments with the help of the Authorize.net payment portal. The vendor offers online and phone support, as well as a knowledge base.

Supported Operating System(s):
Web browser (OS agnostic)

78 Reviews of OmniFund

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  • Tanya from Knoxville football club

    Number of employees: 11-50 employees

    September 2018

    Great value

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great pricing, great customer service.

    Cons

    I don’t have the expertise to use all of the capabilities.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nichole from Waterfront CPA Group

    Number of employees: 11-50 employees

    September 2018

    Great customer service

    Ease-of-use
    Functionality
    Quality
    Support

    I appreciate how quickly Omnifund responds to my concerns. They do not give up until all my questions are answered.

    Pros

    It works smoothly with my current billing software, Imaginetime AND allows me the ability to accept online payments from customers

    Cons

    It's one more step I have to monitor in the billing process.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kwame from Premier Vet Alliance

    Number of employees: 51-200 employees

    August 2018

    Omnifund, a simple way to manage your online payment collections

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our web-based application interfaces with Omnifund through APIs. Customer accounts are managed in our application and recurring credit card payments are set up and managed in Omnifund. Our application and Omnifund works seamlessly together thanks to the efficient Omnifund APIs.

    Pros

    The application is very simple and straight to the point. It allows users to achieve their goal of setting up a customer and collecting payment in few simple steps. User can easily edit a pending transaction and process immediately or add to a batch. The transaction reports are also very detailed displaying all required information about the transaction, and also grouping them under card types; transaction statuses; counts; etc.

    Cons

    The application does not allow user to cancel a transaction. A transaction can only be deleted which is not what user may want. When a transaction is deleted, all audit trail is lost which is not appropriate. It is necessary that user has the option to cancel a transaction and the transaction will remain in the transactions log with status of Cancelled. The notes field can also be used to capture the reason for the cancellation.

    Another issue is where the same transaction amount is refunded to the same customer at short intervals, the logs in Omnifund indicates that both transactions were processed successful but in actual fact only one transaction went through. This causes confusion between mechant and customer as Omnifund records indicates refund as successful but customer never received it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jennifer from Compass Oncology

    July 2018

    Had a transaction screen that kept jumping back to the top of pg. after click on Actions Menu.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Very user friendly. Excellent & quick response from customer support. Willingness to "fix" even a small issue & is usually completed within 30 minutes or less.

    Cons

    Not much to add here, but maybe how the customer fields populate in the customer module. i.e. phone #'s don't put dashes in. Doesn't look as good for receipt printout to customer.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: OmniFund, GoBilling

    July 2018

    Thanks for the positive review. We will pass your comments along to the development team about customer fields.

  • Siri from Spott, Lucey & Wall, Inc.

    May 2018

    I find the program to be very user friendly and I am happy with the product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I don't have to go through several clicks to search for what I need. I like how organized my clients list is. I feel the site is very secure for my customers.

    Cons

    Can't think of one at this time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: OmniFund, GoBilling

    May 2018

    Thanks for the positive review!

  • Gwen from Virginia Cancer Specialists

    Number of employees: 51-200 employees

    May 2018

    Not easy to learn, difficult if you have a question or problem

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the fact that we can process our payments daily. I really don't know the value for the money because I don't know how much we paid for it.

    Cons

    Attempted to contact customer service and got no reply. Not easy to learn and no tutorial found. As long as we just need to process payments its okay but anything out of the norm, there is a problem.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: OmniFund, GoBilling

    May 2018

    Hello Gwen. Thank you for the feedback. We have attempted to contact you and hope we can resolve your issues soon. We have researched this and cannot find any requests for support through the email, phone or support desk channels and want to make sure you are contacting the correct entities.

  • John from Engineered Components, Inc

    April 2018

    Ease of use. easy to look up past history of customer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and navigation. Easy to look up past history of customer.
    New customers setup is quick and easy.
    Daily report emailed and available next morning.
    Staff happy about usage.

    Cons

    When entering data sometimes the tab key skips over the next block.
    In general all staff have little issues with this software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • David from Schneyer Financial Services

    April 2018

    Have had good experience with using this credit card billing service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is relatively easy to use, and the payments get processed within a day or two, which is important.

    Cons

    I suppose it would be better if there were less fees, and wish it was cheaper to accept American Express.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • leslie from arizona oncology

    April 2018

    good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    very good. very easy to use..

    Cons

    the system signs us out a lot. so every few minutes, we have to sign back in. the card reader sometimes has a hard time reading cards. sometimes checks are still pending at end of day, so we don't balance

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Aime from Skagit Radiology Inc

    Number of employees: 51-200 employees

    April 2018

    Made simple

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Not complicated to learn or work with, cons the business I work for has a few different business and having to sign in individual to each one sometimes becomes a hassle but other that that it is a great program not to complicated in processing payments or setting up

    Cons

    The individual sign in's to each business I would say since the business that I work for has a few different business kind of have to remind myself to make sure I am in the correct one has happen many times that a payment is take in the wrong business that is a the only down part.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: OmniFund, GoBilling

    April 2018

    Hi Aime. Thank you for your review and feedback. We are actively working on a new framework that would allow you to have one login for multiple locations. Currently this is only available to admins but will soon be available for employee IDs as well.

  • Lisa from Dominion Homeowners Assoc

    Number of employees: 2-10 employees

    April 2018

    Customer service reps at OmniFund are always fast and friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The daily emails are convenient to do our receipts postings, they always keep us update on changes and upgrades and we have never had a problem with this software.

    Cons

    We have not had any issues with OmniFund software. There has not been any times that we have received payments that were rejected.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: OmniFund, GoBilling

    April 2018

    Thanks for the positive review! Please let us know if there is anything we can do to make your experience even better!

  • Terry from Burlington Medical LLC

    April 2018

    Very pleased with the platform and it's ease of use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and the ability to research and get reports. Never had an issue with the platform at all.

    Cons

    Nothing that I can think of. The platform runs very well. I've never had any issues with the platform.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: OmniFund, GoBilling

    April 2018

    Thanks for the positive review! Please let us know if there is anything we can do to make your experience even better!

  • DOLORES from ASSOCIATED STEAM SPECIALTY COMPANY

    Number of employees: 11-50 employees

    April 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ease of use and regulation compliance.

    Pros

    I like the ability of storing customer credit card information and knowing that it is compliant with regulations. I also like the ability to be able to resend receipts, the ability to search past customer activity, the ability to issue credits directly from the charge transaction.

    Cons

    I really do not have any dislikes of the software, I guess if I had to have one it would be that you do not know that you have a card that needs an updated expiration date until you process the payment and it is declined.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: OmniFund, GoBilling

    April 2018

    Hi Delores. Thank you for your review. Someone from our support team will reach out to you and show you how you where to look for the expired card tag when you go to process a transaction.

  • Allen from Nationwide Payment Systems Inc.

    April 2018

    Great Software - Easy to use !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, multiple users, ACH and Credit Card transactions all in one place - clients can have multiple forms of payment, Customer look up excellent, Customer Data Base excellent, we not only use the software but we resell it.

    Cons

    Wish it linked up to QuickBooks on line, other then that it is a great software product, we use it for our company and we resell it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kelly from Silvi Concrete

    April 2018

    LOVE IT

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I find this website to be very simple to use. Everyday I use it and never seem to have a problem with it.

    Cons

    sometimes the website takes a long time to load, but I believe that may be the server. Other then that, I never have a problem.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: OmniFund, GoBilling

    April 2018

    Hi Kelly. Thank you for your review and feedback. If you ever experience slowness, please report it to support@omnifund.com. We investigate all reports of service issues.

  • Terra from Mannington Mills

    April 2018

    Easy to use and great customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy to use and the site always accessible. I've never had problems with processing transactions.

    Cons

    The site needs to go mobile. We have to work on split screens and it can be difficult to view information.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: OmniFund, GoBilling

    April 2018

    Hi Terra. Thank you for the review and feedback. We do offer a mobile application for tablets and smart phones. I hope this helps you with your display issues.

  • Verified Reviewer

    April 2018

    Nice good product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy of payment collections

    Pros

    Easy to use, user friendly, makes sense. Reports at easy to access, close of day is easy. No issues or concerns to report

    Cons

    I wish that checks were ran live like credit card and debit cards are instead of batching them for the end of the night

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • David from Plaid Labs

    April 2018

    Worked as expected

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    A client wanted me to implement this payment solution for them. I did. It was relatively easy. It's a good product that I wouldn't have found on my own.

    Cons

    It could have an easier integration with WooCommerce and WordPress in general. Having a dedicated WooCommerce add on would help greatly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: OmniFund, GoBilling

    April 2018

    Thank you for the review and feedback. A WooCommerce plugin is already in development and we hope to have it released by the end of the quarter.

  • ROSEANN from ACCURATE LIFT TRUCK INC

    Number of employees: 11-50 employees

    April 2018

    With a company that has several users, we can all agree that the site is extremely user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This program is extremely easy to follow and always has been efficient and seamless as far as completing a transaction.

    Cons

    We have not had any issues while working with your program. Honestly while working on site, it is very easy, the flow is perfect and the help line is there to make sure your questions are resolved in a timely manner.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: OmniFund, GoBilling

    April 2018

    Thanks for the positive review! Please let us know if there is anything we can do to make your experience even better!

  • Jenifer from Crest Financial

    April 2018

    The customer experience at Omnifund is excellent. They respond quickly to our needs and questions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is user friendly. I like that the account numbers on our system are the same numbers used by Omnifund.

    Cons

    I don't like that it shows refunds as a separate transaction. It would be great if you were able to look at a particular transaction and tell if it had been refunded or not. The biggest change I would like to see is that transactions don't get pended but returned. When they pend, you can't see that an attempt was made once it is corrected or deleted. Also, if pended transactions returned, it could be reported as returned and recorded as such through automated processes. A return code could be used that indicates it was pended versus an actual return. For example, X10 could be used after we have received an R10, meaning Omnifund previously reported that the transaction was not authorized so it wasn't processed.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: OmniFund, GoBilling

    April 2018

    Hi Jennifer. Thank you for the review and feedback. Some of your wish list is already in the works and some is already available through the APIs. We will be contacting you to go over everything.

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