OmniFund Software

Omnifund

Pros

They are very easy to work with. It is user friendly and easy to access if you have several locations

Cons

Their response time is not always fast. I have not been able/to get the card swipe to work very easily/

INCREDABLE SERVICE!!!

We wanted a more robust ACH platform for our customers. Omni delivered this better than any other company could and spent time educating us on how this process really works.

Pros

The software it's self is wonderful. the amount of reporting you can pull is truly unmatched by any other ACH platform we have ever worked with. One of the best features is the dashboard. It seems to already be showing you the answers to the questions you have in your head. Wonderful software. But perhaps the best part is the support. The staff is some of the most helpful honest people you can find int eh industry. The representatives have helped tremendously with setting us up correctly and holding our hand while we integrate into the system and start using it.

Cons

I do not really have much to say in this respect. We love everything about it. the one report that I wanted to run but couldn't Stacy built for us. GREAT COMPANY

Great value

Pros

Great pricing, great customer service.

Cons

I don’t have the expertise to use all of the capabilities.

Great customer service

I appreciate how quickly Omnifund responds to my concerns. They do not give up until all my questions are answered.

Pros

It works smoothly with my current billing software, Imaginetime AND allows me the ability to accept online payments from customers

Cons

It's one more step I have to monitor in the billing process.

Omnifund, a simple way to manage your online payment collections

Our web-based application interfaces with Omnifund through APIs. Customer accounts are managed in our application and recurring credit card payments are set up and managed in Omnifund. Our application and Omnifund works seamlessly together thanks to the efficient Omnifund APIs.

Pros

The application is very simple and straight to the point. It allows users to achieve their goal of setting up a customer and collecting payment in few simple steps. User can easily edit a pending transaction and process immediately or add to a batch. The transaction reports are also very detailed displaying all required information about the transaction, and also grouping them under card types; transaction statuses; counts; etc.

Cons

The application does not allow user to cancel a transaction. A transaction can only be deleted which is not what user may want. When a transaction is deleted, all audit trail is lost which is not appropriate. It is necessary that user has the option to cancel a transaction and the transaction will remain in the transactions log with status of Cancelled. The notes field can also be used to capture the reason for the cancellation.

Another issue is where the same transaction amount is refunded to the same customer at short intervals, the logs in Omnifund indicates that both transactions were processed successful but in actual fact only one transaction went through. This causes confusion between mechant and customer as Omnifund records indicates refund as successful but customer never received it.

Had a transaction screen that kept jumping back to the top of pg. after click on Actions Menu.

Pros

Very user friendly. Excellent & quick response from customer support. Willingness to "fix" even a small issue & is usually completed within 30 minutes or less.

Cons

Not much to add here, but maybe how the customer fields populate in the customer module. i.e. phone #'s don't put dashes in. Doesn't look as good for receipt printout to customer.

I find the program to be very user friendly and I am happy with the product.

Pros

I don't have to go through several clicks to search for what I need. I like how organized my clients list is. I feel the site is very secure for my customers.

Cons

Can't think of one at this time.

Not easy to learn, difficult if you have a question or problem

Pros

I like the fact that we can process our payments daily. I really don't know the value for the money because I don't know how much we paid for it.

Cons

Attempted to contact customer service and got no reply. Not easy to learn and no tutorial found. As long as we just need to process payments its okay but anything out of the norm, there is a problem.

Ease of use. easy to look up past history of customer

Pros

Ease of use and navigation. Easy to look up past history of customer.
New customers setup is quick and easy.
Daily report emailed and available next morning.
Staff happy about usage.

Cons

When entering data sometimes the tab key skips over the next block.
In general all staff have little issues with this software.

Have had good experience with using this credit card billing service.

Pros

It is relatively easy to use, and the payments get processed within a day or two, which is important.

Cons

I suppose it would be better if there were less fees, and wish it was cheaper to accept American Express.

good

Pros

very good. very easy to use..

Cons

the system signs us out a lot. so every few minutes, we have to sign back in. the card reader sometimes has a hard time reading cards. sometimes checks are still pending at end of day, so we don't balance

Made simple

Pros

Not complicated to learn or work with, cons the business I work for has a few different business and having to sign in individual to each one sometimes becomes a hassle but other that that it is a great program not to complicated in processing payments or setting up

Cons

The individual sign in's to each business I would say since the business that I work for has a few different business kind of have to remind myself to make sure I am in the correct one has happen many times that a payment is take in the wrong business that is a the only down part.

Customer service reps at OmniFund are always fast and friendly.

Pros

The daily emails are convenient to do our receipts postings, they always keep us update on changes and upgrades and we have never had a problem with this software.

Cons

We have not had any issues with OmniFund software. There has not been any times that we have received payments that were rejected.

Very pleased with the platform and it's ease of use.

Pros

Ease of use and the ability to research and get reports. Never had an issue with the platform at all.

Cons

Nothing that I can think of. The platform runs very well. I've never had any issues with the platform.

Easy to use

ease of use and regulation compliance.

Pros

I like the ability of storing customer credit card information and knowing that it is compliant with regulations. I also like the ability to be able to resend receipts, the ability to search past customer activity, the ability to issue credits directly from the charge transaction.

Cons

I really do not have any dislikes of the software, I guess if I had to have one it would be that you do not know that you have a card that needs an updated expiration date until you process the payment and it is declined.

Great Software - Easy to use !

Pros

Easy to use, multiple users, ACH and Credit Card transactions all in one place - clients can have multiple forms of payment, Customer look up excellent, Customer Data Base excellent, we not only use the software but we resell it.

Cons

Wish it linked up to QuickBooks on line, other then that it is a great software product, we use it for our company and we resell it.

LOVE IT

Pros

I find this website to be very simple to use. Everyday I use it and never seem to have a problem with it.

Cons

sometimes the website takes a long time to load, but I believe that may be the server. Other then that, I never have a problem.

Easy to use and great customer service!

Pros

The software is easy to use and the site always accessible. I've never had problems with processing transactions.

Cons

The site needs to go mobile. We have to work on split screens and it can be difficult to view information.

Nice good product

easy of payment collections

Pros

Easy to use, user friendly, makes sense. Reports at easy to access, close of day is easy. No issues or concerns to report

Cons

I wish that checks were ran live like credit card and debit cards are instead of batching them for the end of the night

Worked as expected

Pros

A client wanted me to implement this payment solution for them. I did. It was relatively easy. It's a good product that I wouldn't have found on my own.

Cons

It could have an easier integration with WooCommerce and WordPress in general. Having a dedicated WooCommerce add on would help greatly.