About PaymentVision

PaymentVision is an online payment solution that helps law firms, government agencies and other businesses to process transactions via multiple modes including credit cards, checks, kiosks, mobile devices and more. The IVR payment system helps users process one-time or recurring payments via phone in compliance with Payment Card Industry Data Security Standard (PCI DSS).

PaymentVision helps businesses print important financial information on checks to facilitate payment processing and authorization operations. Customers can use the online payment platform to update personal information, access transaction history or account details. Additionally, call centers can utilize the Pay Agent terminal to access customers' account information, accept debit card or aut...


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Supported Operating System(s):

Web browser (OS agnostic)

8 Reviews of PaymentVision

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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December 2019

David from Lippman Recupero

Verified Reviewer

Company Size: 51-200 employees

Industry: Legal Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

switched from payment vision

Pros

integration with our current software provider JST.

Cons

would like a payment negotiator option. appears that perhaps we need to do something different.

Response from Autoscribe

Replied December 2019

Thank you, David, We appreciate your feedback. Respectfully, Ryan Clark Product Management PaymentVision

January 2020

Jaye from General Electric Credit Union

Company Size: 201-500 employees

Industry: Banking

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2020

Ease of Implementation and day to day use.

I have used this product for 20 or more years with a few other companies and have found this to be a great tool for collections. The check by phone product is very cost effective.

Pros

It is an easy software to use for check by phone. Most of it is pretty intuitive. Setting up series of payments can be a little more challenging, but my staff was able to quickly learn how to use the product.

Cons

There is no manual. For an Administrator, it is a little more difficult to figure out everything you are trying to do when it comes to access. While I understand why all of the accounts are masked, it should be easier for an administrator to get to that information. Also, when you put a flag on an account, you can't see what that flag says. You should be able to click on any flags or blocks to see what the message attached to it says.

Reasons for Choosing PaymentVision

This was more flexible and cost effective.

Response from Autoscribe

Replied January 2020

Thank you, Jaye

December 2019

Julie from Mary Mae Financial

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

2.0

December 2019

Excellent Customer Service

Overall, customer service is excellent and most daily functions work reasonably well.

Pros

Product is simple to navigate and offers adequate account details and options.

Cons

Printing functions are terrible for reports and documents. There are no notifications when items are returned, you must search these manually. Would also like the ability to have transaction detail reports emailed daily.

Reasons for Choosing PaymentVision

Company location, and services offered for smaller sized businesses.

Response from Autoscribe

Replied December 2019

Julie, Thank you for your feedback. We appreciate your honesty and candidness. We are continually investing in our solutions and will reach out to you for additional details to incorporate into our product enhancements Respectfully, Ryan Clark - Product Manager, PaymentVision

July 2020

Kali from Springman, Braden, Wilson and Pontius

Company Size: 11-50 employees

Industry: Legal Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

July 2020

Credit Card Payments

Pros

I like that it is easy to make a payment. PaymentVision makes it fairly simple to enter your information and make a payment. I also like the payment portal from the administration side, it is easy to get a summary of the payments that have been made.

Cons

I do not like how the money is deposited and tracked. It is extremely hard for me to tell what payments are included in each deposit. When a deposit (batch report) is sent to me saying how much was deposited into my account, it would be very, very beneficial to include a list of individual payments included in each deposit.

January 2020

Mae from BUCKEYE FINANCIAL SERVICES

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Highly recommend...

Overall I would recommend this software to others, it doesn't happen often but if there is a problem the customer service team at Payment vision is quick to resolve any issues.

Pros

This software is very easy to use, works well with our other programs

Cons

there is nothing that I do not like about this software

Response from Autoscribe

Replied January 2020

Thank you, we are glad that our service and the software is working well for you. We strive for excellence really appreciate the positive feedback. We will continue to work hard to provide our best. Respectfully, Ryan C., Product Management

December 2019

Jeff from Rent one

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Home office

Pros

That it’s secure and works well with our software

Cons

Seems a little expensive and little difficult for online payments

Response from Autoscribe

Replied December 2019

Thank you, Jeff, We appreciate your feedback and are beginning work on the next iteration of online capabilities. We will continue to work closely with you and your team to capture user feedback and drive improvement. Respectfully, Ryan Clark, PaymentVision Product Management

January 2020

Darlene from The Juban Insurance Group, LLC

Company Size: 2-10 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2020

Payment Vison Review

Still having issues with monthly installment which was changed to $150.00 per month but every month it is increased and can't seem to get issue resolved.

Pros

Ease of doing payments with payment vision.

Cons

Tracking issues of delayed payments can be difficult at times.

Reasons for Choosing PaymentVision

It worked for our agency and clients.

Response from Autoscribe

Replied January 2020

Thank you for your feedback Darlene, We will follow-up on the monthly installment issue. Respectfully, Ryan C., Product Management

December 2019

JEFFERY from PERSOLVE LEGAL GROUP

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Meets all of out needs!

Great support form the Paymentvision team.

Pros

Ease of use, customer friendly, great support from Paymentvision.

Cons

So far we like all of the features of the program.

Reasons for Choosing PaymentVision

Sales team, product use, reporting.

Response from Autoscribe

Replied December 2019

Jeffery, Thank you for your feedback and we will continue to work hard to maintain the highest level of support and capabilities to meet the Persolve's teams needs. Respectfully, Ryan C., Product Manager