--- title: "PDCflow Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PDCflow. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PDCflow is a good fit for you!" source_url: "https://www.softwareadvice.com/online-payment/pdcflow-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounts Receivable Software](https://www.softwareadvice.com/accounting/accounts-receivable-comparison/) / [PDCflow](https://www.softwareadvice.com/online-payment/pdcflow-profile/) / PDCflow Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/online-payment/pdcflow-profile/) Reviews [Alternatives](https://www.softwareadvice.com/online-payment/pdcflow-profile/alternatives/) # PDCflow User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 71 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 50 reviews (70%) - 4 stars: 19 reviews (27%) - 3 stars: 2 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Heather and Lucy worked with us directly to create the right flow and document for our business. - HIPAA compliance and great correspondence with customer service - Have used docusign in the past and would highly recommend PDC Flow to others. ### Most mentioned cons - it bit confusing to initially learn how to use, such as terminology of what a flow is - customers have a hard time figuring what to do when they receive a flow - Lack of card vendors. ## PDCflow customer reviews Showing reviews 1-25 of 71 (page 1). ### PDC FLOW A++ in our book - Overall rating: 5/5 - Reviewer: DeMetrius B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with the PDC Flow Team is always top notch #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use for both our internal employees and the ease of use for our customer #### Cons I would like more branding of our company versus the PDC Flow colors and branding --- ### Excellent support from PDC Flow Staff - Overall rating: 5/5 - Reviewer: Mary M. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was very good. Have used docusign in the past and would highly recommend PDC Flow to others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent support from staff when I was trying to understand PDC Flow #### Cons it bit confusing to initially learn how to use, such as terminology of what a flow is #### Reasons for switching to PDCflow Excellent pricing with PDC Flow and even better customer service! #### Vendor response Hello Mary, Thank you for the review and feedback. We would love to hear from you on how we could improve onboarding processes. If you are open to it, please schedule a time with our team to discuss via support@pdcflow.com. Replied October 2024 --- ### Limited I need to become better aquainted with it at first a little confusing - Overall rating: 3/5 - Reviewer: Julie c. - Product usage: Used unspecified for unspecified - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered Since I am new, I need to get more familiar with this. One thing I notice is I would like more flexibility with the form when some one is filling it out for our donation tab. there needs to be a drop down menu for options of explanation on donations. When the results are sent to us its very general and makes us have to research it. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 #### Vendor response We're sorry to hear that you haven't found the transition to our software as easy as we would hope. We want you to get the most out of our product. Expect a PDCflow customer success team member to reach out to you shortly so we can address your concerns. Replied November 2017 --- ### PDC Flow with recurring accounts - Overall rating: 5/5 - Reviewer: Veronica P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with PDC has been excellent and easy to flow with our recurring accounts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PDC has always been a simple pay system to use and easy to operate among the collectors in our office. #### Cons When an account is set up in recurring and a payment is missed or declined, it does not automatically add that amount back on to the account. #### Vendor response Hello Veronica, Thank you for taking the time to give us a product review. We always appreciate customer feedback. Replied September 2024 --- ### PDC Flow Review - Overall rating: 5/5 - Reviewer: Connie D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. since working with PDC flow they have been very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great Customer Service. System is very easy to work with . #### Cons i have no complaints regarding PDC flow. All is good. #### Vendor response Thank you for the review. We're happy to hear the software is working so well for you and your team. Replied September 2024 --- ### Great Service is a Bonus to the Great Product - Overall rating: 5/5 - Reviewer: Kelly P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We have used PDCFlow for over 10 years. They have anticipated our needs and have made advancements that have eased our collection processes. The credit card processing fees are reasonable, and with the added benefit of AMAZING customer service, we have found a perfect solution for our card processing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The integration with our Collection Software, DAKCS and the ease of use of the online portal for the individual credit card payments. #### Cons Nothing at this time. #### Vendor response Thank you Kelly! We appreciate your business. Replied October 2016 --- ### PDCflow - Overall rating: 4/5 - Reviewer: Hunter Q. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software is integrated with DAKCS Software for collections and works well generally. Users choose the PDC screen with the DAKCS system and enter the appropriate information to process payments by telephone. Having this integrated saves a lot of time. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ability to process credit card and ACH payments including recurring payments while remaining compliant with NACHA & EFTA #### Cons Lost track of recurring payment authorizations causing payments to fail. --- ### PDCflow is my go to vendor for payment processing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The interface with our collection software makes the product great and a wonderful addition to our software. Their new web portal is easy to use! #### Cons My only complaint might be a personal problem. If i send an e-mail for help, they call. I would love a response to my question by e-mail so I can use it as a reference in the future. --- ### PDC FLOW IS A KEY TOOL - Overall rating: 5/5 - Reviewer: Marie M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great customer service and if we ever have questions they are a phone call away. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This company has definitely Help the processing of our accounts receivables they very positive way. I would recommend this company if you were looking for a processor. #### Cons The price of the service is a bit pricey but you get what you pay for in business. #### Reasons for switching to PDCflow Horrible customer service. #### Vendor response Thank you for your review! Our customer success team works hard to help with any questions our customers may have. We appreciate you taking the time to share your experience. Replied July 2021 --- ### love PDC4U - Overall rating: 5/5 - Reviewer: becky r. - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered Customer service are hands down some of the most awesome customer service reps ive worked with. they never make me feel dumb or slow because I (and we as in CCC) stay behind the times talking in terms of the tech world. I appreciate a business of your size working with a company of our size. I know a lot of companies wouldn't fool with us. I love your product and I'm the primary user of it. as long as things keep going as smoothly we will be staying with your company. FYI any telemarketers have to get through me to get to the representative and since I'm so very happy with your service....that almost never happens in regards to credit card software. thanks again for all you #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use, even those who aren't high tech users can master this with very little trouble #### Cons honestly my only problem is not being able to tab from my customer id to the username field. I swear that's my only problem now since you all fixed the number disappearing on the retry field on declined transactions. --- ### Financial Collection Agency of Anchorage, Inc. - Overall rating: 5/5 - Reviewer: Mary F. - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered These people are awesome to work with. great customer service and great product .. have never had to worry about banks .. that usually don't like collection agencies .. always quick to reply or help #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easiness to use #### Cons don't know if I have a least #### Vendor response Hello Mary, Thank you for your review! We appreciate your business. Replied October 2016 --- ### Amazing Customer Service! - Overall rating: 5/5 - Reviewer: Charline O. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The great customer service! They listen to your feedback and make adjustments to better serve you! #### Cons Definitely need a little training to use. #### Vendor response Thank you for the review! We always appreciate customer feedback to help us make improvements. Replied September 2024 --- ### Excellent Product with Outstanding Support - Overall rating: 5/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The PDC Flow team is what makes the experience so great. The software itself has extra features that no other products offer which gives it a considerable competitive edge. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very intuitive product with features that help your business run smoothly and compliantly. Support team works hard to assist in any way they can. #### Cons API came with no feature for the ACH product. However, the team worked tirelessly to get a fix. #### Reasons for switching to PDCflow The PDCFlow product is superior #### Vendor response John, Thank you for the review. We're proud of our team, and positive comments about our staff and products mean a lot to us! Replied August 2019 --- ### I love the product but for a small business like ours, the price just a tad bit high. - Overall rating: 5/5 - Reviewer: Windy P. - Verified reviewer: Yes - Product usage: Used other for less than 12 months - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Honestly, I love everything about this program. It is easy to use, the feature is simple especially if you are not a computer savvy. #### Cons My only problem is the price. We don't use the program that much, probably only twice a month. And the price that the company offered is just too expensive. Our company is not big. It's a start up, so to pay monthly is just too much. --- ### We were hoping to view bank names from our customers - Overall rating: 5/5 - Reviewer: Roxie S. - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered I can't say there are any benefits over our last software. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is not complicated to use. The links are pretty straight forward. Customer service responds promptly #### Cons We can't view the name of the bank our customer uses. We would like the name of the bank to show on the receipt. --- ### PDCflow has helped our company move from the stone age to modern times. - Overall rating: 5/5 - Reviewer: Melanie C. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered This product is very easy to use and it integrated with Dakcs Software easily . We were up and running within hours. We can send email receipts easily and add a URL with banner to our website. Customer service is amazing I have had nothing but helpful people. Thank you, so much for this service. We were able to upgrade to this system and save money. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thank you so much for a great review! We appreciate your business and look forward to working with you! Replied June 2015 --- ### Support is always helpful and expedient. - Overall rating: 5/5 - Reviewer: Greg J. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered I addressed a problem with a card type, which was handled within a just few business hours. Also, support always does a followup to be sure the issue was resolved, which is appreciated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### This is a "must have" service! - Overall rating: 5/5 - Reviewer: Amy H. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered My company has been using PDC4U/PDC Flow since 2008. This is and has always been a very reliable and user friendly system. PDC strives to constantly enhance the services available to its customers while ensuring the data we input is secure and safeguarded. If you are looking for a service that will increase your daily cash flow, stop looking and give them a call! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 --- ### Great customer support from Matt - Overall rating: 4/5 - Reviewer: Jana H. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered Matt emailed very quickly. When I was still confused, he called to clarify the problem and walked me through the system area where I needed explanation. It was a wonderful and successful experience. Thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 --- ### The product is easy to use. Responses are fast. Great customer service. - Overall rating: 4/5 - Reviewer: Robin W. - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered Your customer service people that help me with any software issue I might have are wonderful! They are very helpful, patient and always willing to go any extra step #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### It couldn't be more satisfactory! - Overall rating: 5/5 - Reviewer: DIANE D. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered The customer service is OUTSTANDING! It feels as if Angelica is literally right by my side. CUDOS! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thank you Diane! We appreciate your review. Replied April 2016 --- ### Very user friendly. - Overall rating: 5/5 - Reviewer: Sylvia R. - Product usage: Used unspecified for unspecified - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered We have had very little problems with the software and when there is a problem it is resolved quickly and professionally. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### PDC FLOW Signature - Overall rating: 4/5 - Reviewer: Jim H. - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered Really Helpful tool for the Collections Industry. Prevents Chargebacks and keeps the Debtors Honest ... #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Team leader - Overall rating: 4/5 - Reviewer: Xavier J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Very good and ease of usage. Very good response time with customer service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The email reminders regarding recurring payments. Also, the ease of navigation and report usage #### Cons Lack of card vendors. Amex and discover. Also, the fees associated with card processing should be homogenous. #### Reasons for switching to PDCflow PDC was more user friendly and ease of usage as well as reporting #### Vendor response Hello Xavier, Thank you for the review. We are happy that you have found our platform easy to navigate and the reporting has been helpful for you. We do support American Express and Discover card types. Please reach out to our team at support@pdcflow.com for additional information. Replied October 2024 --- ### PDC does two jobs and does them well - Overall rating: 5/5 - Reviewer: Valerie M. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We needed something that combined invoicing/credit card payment with a contract/agreement all in one place (rather than using Quickbooks or something else for invoicing and a separate contract). By combining those two into one document, our customers pay faster and I have fewer things to track. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Heather and Lucy worked with us directly to create the right flow and document for our business. They were also super responsive when we had questions. #### Cons Once I got the hang of it, nothing to dislike. #### Reasons for choosing PDCflow Because it combined a contract with an invoice/payment link into one document. We run an event rental company and need a contract (not just an invoice) with every transaction. #### Vendor response Thank you for the review! We appreciate customer feedback and are happy to hear sending contracts and payments in one simple request is helping your business. Replied September 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/online-payment/pdcflow-profile/reviews/?page=2) --- PDCflow Reviews, Pros and Cons - 2026 Software Advice