---
title: "Podium Software Overview 2026 - Features & Pricing"
description: "Review of Podium Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/online-payment/podium-profile/"
page_type: "product"
language: "en"
publication_date: "2026-10-30"
---

[Home](https://www.softwareadvice.com/)

/

[Conversational AI Platform Software](https://www.softwareadvice.com/live-chat/conversational-ai-comparison-comparison/)

/

Podium

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

Overview

[Reviews](https://www.softwareadvice.com/online-payment/podium-profile/reviews/)[Alternatives](https://www.softwareadvice.com/online-payment/podium-profile/alternatives/)

# Podium Review

Custom quote 1 plan

Updated October 30, 2026

Written by [Giorgia Pisano](https://www.softwareadvice.com/resources/author/giorgia-pisano/)

Content Associate

Edited by [Mehar Luthra](https://www.softwareadvice.com/resources/author/mehar-luthra/)

Team Lead, Content

Wondering if Podium is right for your organization?

Our Conversational AI Platform Software selection experts can help you in 15 minutes or less.

On this page

-   Our Summary
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   Key Sentiments
    
-   User Reviews
    
-   Frequently Asked Questions
    
-   Popular Comparisons
    

## Our Summary

Podium

4.2

[(527)](https://www.softwareadvice.com/online-payment/podium-profile/reviews/)

Pros:

-   Customer communication
-   Reviews management

Cons:

-   Customer service
-   Contract issues

Pricing

Pricing available upon request

### What is Podium:

Podium is a lead generation and conversion platform that helps businesses interact with their customers. Its AI-powered “employee” system facilitates communication between employees and customers or potential leads, answering questions, scheduling appointments, and more. Podium unifies a business’s outreach and makes customer feedback collection and analysis easier.

### Why we like Podium:

Podium stands out for its chat and messaging features, as well as the fact it enables businesses to request customer reviews and manage negative feedback. Podium may also save users time leveraging customer input because it centralizes customer interactions into a single platform.

### Who should use Podium:

Podium is especially useful for small businesses, with 74% of reviewers coming from companies with 2 to 50 employees. It also caters to the needs of businesses with local customer bases, such as salons, auto dealerships, healthcare providers, and furniture and mattress retailers.

Do you work for Podium? [Manage this product listing](https://www.g2.com/products/podium/claim_requests/new?auto=true)

Wondering if Podium is right for your organization?

Our Conversational AI Platform Software selection experts can help you in 15 minutes or less.

## Podium User Interface

## Popular Podium Alternatives

Main Product

Podium

4.2

[(527)](https://www.softwareadvice.com/online-payment/podium-profile/reviews/)

Ratings Breakdown

-   4.31Ease of use
-   3.88Value for money
-   4.02Customer support
-   4.21Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Twilio](https://www.softwareadvice.com/voip/twilio-profile/)

4.4

[(566)](https://www.softwareadvice.com/voip/twilio-profile/reviews/)

Ratings Breakdown

-   4.18Ease of use
-   4.21Value for money
-   4.04Customer support
-   4.52Functionality

Pricing

Starting at $15.00 per month

Get Price

Alternative Product

[Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/)

4.6

[(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/)

Ratings Breakdown

-   4.58Ease of use
-   4.57Value for money
-   4.66Customer support
-   4.47Functionality

Pricing

Starting at $47.99 per month

Get Price

Alternative Product

[Klaviyo](https://www.softwareadvice.com/marketing/klaviyo-profile/)

4.6

[(540)](https://www.softwareadvice.com/marketing/klaviyo-profile/reviews/)

Ratings Breakdown

-   4.47Ease of use
-   4.28Value for money
-   4.31Customer support
-   4.62Functionality

Pricing

Starting at $20.00 per month

Get Price

Alternative Product

[Messente](https://www.softwareadvice.com/sms-marketing/messente-profile/)

4.7

[(84)](https://www.softwareadvice.com/sms-marketing/messente-profile/reviews/)

Ratings Breakdown

-   4.76Ease of use
-   4.49Value for money
-   4.71Customer support
-   4.49Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Omnisend](https://www.softwareadvice.com/marketing/omnisend-profile/)

4.7

[(837)](https://www.softwareadvice.com/marketing/omnisend-profile/reviews/)

Ratings Breakdown

-   4.63Ease of use
-   4.50Value for money
-   4.65Customer support
-   4.50Functionality

Pricing

Starting at $16.00 per month

Get Price

## Podium Overview

Podium is a cloud-based customer communication and lead management platform built for local and small-to-midsize businesses, including auto dealerships, home services, retail, dental and healthcare practices, and medical spas. It consolidates text, phone, email, and social messages into a single inbox, reducing the need for multiple tools.

Core features include an AI-powered agent that responds to inbound leads around the clock, qualifies inquiries, books appointments, and follows up with past customers without staff involvement. A VoIP phone system handles call routing, r...

ecording, transcription, and automatically texts missed callers to reduce lost leads. Review management automates invite and reminder texts and generates responses for Google and Facebook listings. Payments can be collected via text-based invoice links, tap-to-pay on iOS and Android, or in-store card readers, all within the same platform. Bulk SMS and MMS campaigns support segmented outreach with compliance controls. The platform integrates with over 200 third-party tools, including QuickBooks, Salesforce, and Mailchimp. Podium is accessible via web browser, iOS and Android mobile apps, and a Windows desktop app. Support options include a knowledge base, live chat, email, and phone support.

## Podium Pricing and Plans

Podium has one plan. Signature is custom-priced.

Signature

Custom Quote Available

Signature plan includes:

-   AI Scheduler
-   AI Salesperson
-   AI Marketer
-   Advanced Multi-Location Management
-   Advanced Branding & Customization
-   Account Migration
-   Quarterly Business Reviews
-   Personalized Account Plan
-   Fraud Alert System

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

### How does Podium pricing compare to alternatives?

Explore how Podium's pricing and plan options compare with top alternatives below.

| Product | Starting price | Free trial | Free version | Value for Money |
| --- | --- | --- | --- | --- |
| Podium4.2[(527)](https://www.softwareadvice.com/online-payment/podium-profile/reviews/) | Pricing available upon request | Not available | Not available | 3.9 |
| [Twilio](https://www.softwareadvice.com/voip/twilio-profile/)4.4[(566)](https://www.softwareadvice.com/voip/twilio-profile/reviews/) | $0.01 | Available | Available | 4.2 |
| [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/)4.6[(1,193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) | $47.99 /mo | Available | Not available | 4.6 |
| [Klaviyo](https://www.softwareadvice.com/marketing/klaviyo-profile/)4.6[(540)](https://www.softwareadvice.com/marketing/klaviyo-profile/reviews/) | $20.00 /mo | Available | Available | 4.3 |
| [Messente](https://www.softwareadvice.com/sms-marketing/messente-profile/)4.7[(84)](https://www.softwareadvice.com/sms-marketing/messente-profile/reviews/) | €0.01 | Available | Not available | 4.5 |

Podium4.2[(527)](https://www.softwareadvice.com/online-payment/podium-profile/reviews/)

* * *

Starting price

Pricing available upon request

Free trial

Not available

Free version

Not available

Value For Money

3.9

-   [Twilio](https://www.softwareadvice.com/voip/twilio-profile/)4.4[(566)](https://www.softwareadvice.com/voip/twilio-profile/reviews/)
    
    * * *
    
    Starting price
    
    $0.01
    
    Free trial
    
    Available
    
    Free version
    
    Available
    
    Value For Money
    
    4.2
    
-   [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/)4.6[(1,193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/)
    
    * * *
    
    Starting price
    
    $47.99 /mo
    
    Free trial
    
    Available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.6
    
-   [Klaviyo](https://www.softwareadvice.com/marketing/klaviyo-profile/)4.6[(540)](https://www.softwareadvice.com/marketing/klaviyo-profile/reviews/)
    
    * * *
    
    Starting price
    
    $20.00 /mo
    
    Free trial
    
    Available
    
    Free version
    
    Available
    
    Value For Money
    
    4.3
    
-   [Messente](https://www.softwareadvice.com/sms-marketing/messente-profile/)4.7[(84)](https://www.softwareadvice.com/sms-marketing/messente-profile/reviews/)
    
    * * *
    
    Starting price
    
    €0.01
    
    Free trial
    
    Available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.5
    

## Podium Features

Drawn from insights across 527 verified reviews, we've outlined Podium's best and worst rated features and how they stack up against the average rating.

Podium's score

Category average

Podium's Best Rated Features

Offline Form

4.57

4.29 category average

Real-Time Notifications

4.40

4.55 category average

Chat/Messaging

4.38

4.28 category average

Podium's Worst Rated Features

Data Import/Export

2.86

4.07 category average

Social Media Integration

2.88

3.75 category average

Campaign Management

3.33

4.45 category average

-   Popular features found in Conversational AI Platform
    
    Chatbot
    
    Code-free Development
    
    Intent Recognition
    
    Live Chat
    
    Multi-Language
    
    Pre-Configured Bot
    
    Speech Recognition
    
-   More features of Podium
    
    2-Way Messaging
    
    Access Controls/Permissions
    
    Accounting Integration
    
    Activity Dashboard
    
    Activity Tracking
    
    AI/Machine Learning
    
    Alerts/Notifications
    
    API
    
    Appointment Management
    
    Appointment Scheduling
    
    Automated Responses
    
    Automated Scheduling
    
    Autoresponders
    
    Batch Communications
    
    Before & After Pictures
    
    Billing & Invoicing
    
    Call Recording
    
    Campaign Analytics
    
    Campaign Management
    
    Campaign Scheduling
    
    Canned Responses
    
    Chat/Messaging
    
    Client Communications
    
    Client Management
    
    Communication Management
    
    Complaint Monitoring
    
    Compliance Management
    
    Consent Forms
    
    Consent Management
    
    Contact Database
    
    Contact Management
    
    Content Management
    
    Credit Card Processing
    
    CRM
    
    Customer Database
    
    Customer Experience Management
    
    Customer History
    
    Customer Segmentation
    
    Customer Surveys
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Reports
    
    Customizable Templates
    
    Dashboard
    
    Data Import/Export
    
    Debit/Credit Card Processing
    
    Electronic Payments
    
    Electronic Signature
    
    Email Management
    
    EMR/EHR
    
    Engagement Tracking
    
    E-Prescribing
    
    E-Prescribing and Lab Orders
    
    Feedback Management
    
    File Sharing
    
    For Medical Spas
    
    Forms Management
    
    Generative AI
    
    HIPAA Compliant
    
    Inbox Management
    
    In-Person Payments
    
    Interaction Tracking
    
    Inventory Management
    
    Invoice Management
    
    Lead Capture
    
    Lead Engagement
    
    Lead Generation
    
    Lead Management
    
    Lead Qualification
    
    Loyalty Management
    
    Loyalty Program
    
    Marketing Automation
    
    Marketing Management
    
    Mass Texting
    
    Message Personalization
    
    Mobile Access
    
    Mobile Alerts
    
    Mobile App
    
    Monitoring
    
    Multi-Channel Communication
    
    Multi-Location
    
    Negative Feedback Management
    
    Offline Form
    
    On-Demand Communications
    
    Online Booking
    
    Online Payments
    
    Payment Processing
    
    Performance Metrics
    
    Personalization
    
    Photo Management
    
    Point of Sale (POS)
    
    Practice Management
    
    Predictive Analytics
    
    Proactive Chat
    
    Promotions Management
    
    Quotes/Estimates
    
    Real-time Consumer-facing Chat
    
    Real-Time Notifications
    
    Reminders
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Reputation Management
    
    Response Management
    
    Review Monitoring
    
    Review Request
    
    Scheduled Messaging
    
    SEO Management
    
    SMS Messaging
    
    SMS Reminders
    
    Social Media Integration
    
    Status Tracking
    
    Survey/Poll Management
    
    Surveys & Feedback
    
    Template Management
    
    Third-Party Integrations
    
    Transaction History
    
    Transcripts/Chat History
    
    Transfers/Routing
    
    Video Support
    
    Visual Analytics
    
    Website Integration
    

## Podium Integrations

Based on 527 verified reviews, we've identified products most frequently integrated withPodium.

Salesforce Sales Cloud

Integration rated 3.5 from 2 reviews

Open Dental

Integration rated 5.0 from 1 review

Pocomos

Integration rated 3.0 from 1 review

Zoho CRM

Integration rated 5.0 from 1 review

CDK Global

Integration rated 5.0 from 1 review

AIM

Integration rated 5.0 from 1 review

See all 24 integrations

## Podium Key Sentiments

We analyzed 527 verified reviews for Podium to find out what actual users really think.

Most Positive Sentiments

Team conversations

57% Positive

26% Neutral

17% Negative

Users find Podium effective for improving communication coordination and conversation assignment within their teams. They appreciate the ability to send conversations to other team members along with the conversation history, which enhances interoffice communication. Additionally, users highlight the software's role in facilitating better coordination between departments and improving overall team communication.

Customer reviews

57% Positive

31% Neutral

12% Negative

Users enjoy Podium's features for review requests, collection, and management, which make gathering customer feedback straightforward and efficient. They value the automated text and email links that simplify the review process for customers, enhancing their overall experience. Additionally, users highlight the software's ability to integrate with various platforms, making tracking and managing reviews easier.

Customer communication

54% Positive

24% Neutral

22% Negative

Users find Podium beneficial for improving customer interaction and communication, especially through texting capabilities. They appreciate the platform's ability to streamline payment processing and facilitate efficient communication without using personal phone numbers. However, users report contract term, customer service, and payment processing issues, which have led to significant frustration and dissatisfaction.

Least Positive Sentiments

Phone usage

21% Positive

33% Neutral

47% Negative

Users appreciate how Podium reduces the number of phone calls they receive daily and keeps their personal phone numbers private. They find it easier to answer quick questions and manage customer interactions without relying on phone calls. However, users encounter a steep learning curve with the phone app and difficulties such as frequent glitches and navigation issues.

Messaging and emailing

38% Positive

32% Neutral

30% Negative

Users appreciate Podium's communication management capabilities, which streamline messaging across multiple platforms and allow for efficient handling of interactions. They find the software user-friendly and beneficial for managing messages from different sources in one place. However, users face challenges with mass messaging and message coordination and delays in message delivery, which impact their overall experience.

Client reviews

50% Positive

35% Neutral

15% Negative

Users find Podium valuable for both intrabusiness communication and collecting client reviews. They appreciate the software's ability to streamline communication within the organization while efficiently gathering client feedback. This dual functionality enhances their overall experience and helps maintain strong client relationships.

## Podium User Reviews

## Podium customer ratings

- Overall rating: 4.2/5
- Total reviews: 527

### Rating distribution

- 5 stars: 326 reviews (62%)
- 4 stars: 111 reviews (21%)
- 3 stars: 29 reviews (6%)
- 2 stars: 14 reviews (3%)
- 1 star: 47 reviews (9%)

### Secondary ratings

- Ease of use: 4.3/5
- Value for money: 3.9/5
- Customer support: 4.0/5
- Functionality: 4.2/5

---

### Pick Anyone but Podium

- Overall rating: 1/5
- Reviewer: Verified Reviewer
- Industry: Automotive
- Company size: 51-200 employees
- Product usage: less than 1 year · daily
- Reviewed: October 2026
- Review source details: This review was submitted organically. No incentive was offered

Terrible. I cannot recommend enough for people considering Podium to move forward with another AI company. During the sales and even onboarding process i was told so many things that it can do. Turns out not a lot of it was the truth.

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 3/5
- Customer support: 1/5
- Functionality: 4/5

#### Pros

The AI tool seems to be decent and the dashboard is convenient. Honestly, that is all the good about this product.

#### Cons

Customer support is terrible, onboarding is horrendous. Sales staff lie to you and tell you what you want to hear in order to get you to sign up.

---

### Podium App

- Overall rating: 3/5
- Reviewer: Alexa G.
- Industry: Sports
- Company size: 11-50 employees
- Product usage: 3-5 years · daily
- Reviewed: September 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 3/5
- Functionality: 2/5

#### Pros

Ability to schedule send individualized text messages and bulk messages. The use of tagging contacts to filter.

#### Cons

Frequent lagging during peak usage. Anytime bulk messages are sent there's no notifications coming through and there's a need to refresh the entire site to see incoming messages, they do not immediately pop up when coming through.

---

### Podium not worth the money or effort

- Overall rating: 3/5
- Reviewer: Stephen G.
- Industry: Consumer Services
- Company size: 51-200 employees
- Product usage: 1-3 years · daily
- Reviewed: August 2026
- Review source details: This review was submitted organically. No incentive was offered

Once we decided to move to another company, they were given their 30 day notice and contiued billing our CC for an additional 4 months after, sometimes double billing us within that same month.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 3/5
- Customer support: 2/5
- Functionality: 4/5

#### Pros

Hassle free monthly data input - lots of metrics to look at, included most of my staff with their metric campaign

#### Cons

Customer Service and the fact that they would indicate how many sales leads we were getting and they were completely inaccurate

---

### Solid Customer Relations platform

- Overall rating: 5/5
- Reviewer: Larry K.
- Industry: Construction
- Company size: 51-200 employees
- Product usage: less than 1 year · weekly
- Reviewed: July 2026
- Review source details: This review was submitted organically. No incentive was offered

Overall I would recommend Podium as a all in one call center and customer relation software. The ability to have all the call center interactions connected to the customers as well as the ability to handle text messages as well is a huge benefit.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

Podium offers a streamlined platform that allows you to manage your customer and call center interactions seamlessly. The learning curve is not steep for the software which makes onboarding a breeze. The ability to have all customer records including messages and call records quickly accessible allows for better insight into the entire job lifecycle.

#### Cons

I really do not have any problems with Podium as it is a solid platform offering a very user friendly ui and feature set.

---

### Great technology, but customer service failures cost us months of unnecessary charges

- Overall rating: 1/5
- Reviewer: Jim O.
- Industry: Hospitality
- Company size: 51-200 employees
- Product usage: 3-5 years · daily
- Reviewed: July 2026
- Review source details: This review was submitted organically. No incentive was offered

We ran into significant system downtime on multiple occasions, and each time, we couldn't get anyone from support to help us troubleshoot or resolve the issue in a reasonable timeframe. That unreliability, combined with unresponsive support, ultimately pushed us to switch to a different platform. When we tried to cancel, our request was ignored and we were billed for 6 more months. Between the downtime and the billing dispute, the good technology wasn't enough to keep us as customers.

#### Ratings breakdown

- Ease of use: 2/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 4/5

#### Pros

The core technology worked well most of the time and delivered on the review management side — the review response tools were solid and made it easy to stay on top of customer feedback.

#### Cons

Customer service was the deal-breaker. Email responses took weeks, and phone calls went unanswered entirely. When we requested to cancel our account, that request was ignored, and Podium continued charging us for six additional months after we tried to cancel. Getting any resolution required far more effort than it should have.

---

### Great Communication Tool!

- Overall rating: 4/5
- Reviewer: Verified Reviewer
- Industry: Consumer Services
- Company size: 51-200 employees
- Product usage: 1-3 years · daily
- Reviewed: July 2026
- Review source details: This review was submitted organically. No incentive was offered

Total Comfort is overall very pleased with Podium and the abilty to have our customers text us directly through our website.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

We love that we can text back and forth with our customers and create reminder text messages for the customer appointments. It saves a lot of time.

#### Cons

Having to use another screen to schedule an appointment can slow down the process, it would be easier to have access through the contact info page.

---

### Podium is very useful tool

- Overall rating: 4/5
- Reviewer: Verified Reviewer
- Industry: Construction
- Company size: 11-50 employees
- Product usage: 1-3 years · daily
- Reviewed: February 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall I like using Podium for calls and text messages versus using a regular landline. The AI is nice but still needs work. Podium is a very useful tool that we use on a daily basis.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

I love the fact that you can go back in and listen to the calls. It helps getting more details that you may miss while actively on the call. Including if capturing the phone number of who is calling so if there is a disconnection we can call back. The recordings also help us when customers are stating that we said something that is untrue.

#### Cons

The typed transcripts are not always accurate. The AI doesn't do the greatest but improves everyday. Customers can tell as soon as they call that they are speaking to an AI agent.

---

### All in one communication app

- Overall rating: 5/5
- Reviewer: Jhovanny A.
- Industry: Law Practice
- Company size: 11-50 employees
- Product usage: 1-3 years · daily
- Reviewed: December 2025
- Review source details: This review was submitted organically. No incentive was offered

Overall my experience has been great. It allows me to text potential new clients, current clients, manage workload and assignment among my team and communicate verbally, virtually and through attachments.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

What i liked most about Podium was the all in one communication found in the application. Whether it was direct messages, attachment requirements, easily accessible and editable contact information and automatic formulas for messaging: all was found in Podium.

#### Cons

My least favorite detail about Podium may be the occasional glitch and lag. Podium really is just a great application and I cannot think of a dislike.

---

### Decent software, predatory practices.

- Overall rating: 1/5
- Reviewer: Verified Reviewer
- Industry: Construction
- Company size: 51-200 employees
- Product usage: 3-5 years · daily
- Reviewed: October 2025
- Review source details: This review was submitted organically. No incentive was offered

They love your credit card when the bill come through, hate customer service and doing the right thing.

#### Ratings breakdown

- Ease of use: 2/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 3/5

#### Pros

It worked great in the younger growth phase of our company. The review tracking was especially helpful.

#### Cons

Absolute predatory and bottom notch customer service. After being a loyal, paying customer for years, it no longer suited our needs. They refused to cancel our plan citing 4 year old contract for auto renewal signed by an employee no longer with the company and absolutely refused to do the right thing and terminate the contract. After cancelling the card on file when the cancellation was refused, they went around the marketing contact, called our front desk and got an updated card from someone not even involved.

---

### Podium Review Update After Many Years

- Overall rating: 4/5
- Reviewer: Marina P.
- Industry: Automotive
- Company size: 201-500 employees
- Product usage: 3-5 years · daily
- Reviewed: June 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall, good. The good comes from the same reason we got Podium in the first place - review generation. Other features are okay.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 3/5
- Functionality: 4/5

#### Pros

It is still our best contributor to getting public reviews online, even after using it for about 9-10 years.

#### Cons

Since it has incorporated more and more features, it feels like Amazon Prime (where you start paying for things you don't need nor want). Current accounts are grandfathered, but when considering new accounts, it becomes less viable.

---

Showing 1 - 10 of 527 Reviews

[See All Reviews](https://www.softwareadvice.com/online-payment/podium-profile/reviews/)

## Podium FAQs

-   Is Podium a CRM software?
    
    While Podium has some customer relationship management (CRM)-like features, it’s not a comprehensive CRM solution. It focuses more on reputation management and customer outreach than tracking leads through the sales pipeline or automating marketing efforts like a traditional CRM does. However, Podium gives you the ability to integrate with a CRM.
    
-   How much does Podium software cost?
    
    Podium’s pricing varies based on your business's size, industry, and the features you need. To get an accurate quote, you should contact Podium directly. There are three plans available: Core, Pro, and Signature, with Signature having the most features.
    
-   How many businesses use Podium?
    
    Podium does not publicly disclose the exact number of businesses that use the software, but it claims on its website that there are “thousands” of users. Considering the rich feature set Podium offers, it likely has users across multiple industries, especially because customer connection is such a vital element of modern operations.
    
-   Is Podium HIPAA compliant?
    
    Yes, Podium’s platform is HIPAA (Health Insurance Portability and Accountability Act) compliant; the provider includes healthcare practices such as dental offices and medical spas as one of its target markets. As part of HIPAA compliance, Podium agrees to enter into a business associate agreement (BAA) with any customer that may deal with protected health information.
    
-   Is Podium secure?
    
    Yes, Podium is considered to be secure. It has a range of tools and systems in place to protect user information. For example, Podium uses data encryption and access controls to keep information safe. It also conducts regular security audits to check the effectiveness of the platform’s safeguards.
    

## Podium Popular Comparisons

[Twilio vs Podium](https://www.softwareadvice.com/online-payment/podium-profile/vs/twilio/)[Text Request vs Podium](https://www.softwareadvice.com/online-payment/podium-profile/vs/text-request/)[Klaviyo vs Podium](https://www.softwareadvice.com/marketing/klaviyo-profile/vs/podium/)[Messente vs Podium](https://www.softwareadvice.com/sms-marketing/messente-profile/vs/podium/)[Omnisend vs Podium](https://www.softwareadvice.com/marketing/omnisend-profile/vs/podium/)[Goldie vs Podium](https://www.softwareadvice.com/salon/goldie-profile/vs/podium/)[TextP2P vs Podium](https://www.softwareadvice.com/online-payment/podium-profile/vs/textp2p/)[Constant Contact vs Podium](https://www.softwareadvice.com/marketing/constant-contact-profile/vs/podium/)[Referrizer vs Podium](https://www.softwareadvice.com/online-payment/podium-profile/vs/referrizer/)[Emitrr vs Podium](https://www.softwareadvice.com/call-center/emitrr-profile/vs/podium/)[Birdeye vs Podium](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/podium/)[HighLevel vs Podium](https://www.softwareadvice.com/marketing/highlevel-profile/vs/podium/)[Thryv vs Podium](https://www.softwareadvice.com/online-payment/podium-profile/vs/thryv/)

[Compare All Alternatives](https://www.softwareadvice.com/online-payment/podium-profile/alternatives/)

Stuck Between Options?

Our experts can help you compare Podium with other top options, so you can find the best fit for your needs.

## See what companies are saying about Software Advice