# Podium vs Trustpilot - 2026 Comparison - Software Advice > Podium vs Trustpilot - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/online-payment/podium-profile/vs/trustpilot --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Podium vs Trustpilot Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 4, 2026 # Podium vs. Trustpilot: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 4, 2026 # Podium vs. Trustpilot: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/online-payment/podium-profile/) [Podium](https://www.softwareadvice.com/online-payment/podium-profile/) 4.3 [(522)](https://www.softwareadvice.com/online-payment/podium-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: - Customer communication - Reviews management Cons: - Customer service - Contract issues Who uses Podium Based on 522 reviews - Popular among: Small businesses - Most common industries: Retail, Consumer Goods & Services (26%), Transportation (21%) and Construction (10%) - Top use cases: Review Management (10%), Live Chat (9%) and Customer Communications Management (8%) 66% of users recommend this product [](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Starting Price $299.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Review Management - Pricing Who uses Trustpilot Based on 1205 reviews - Popular among: Small businesses - Most common industries: Retail, Consumer Goods & Services (18%), IT & Software Development (14%) and Professional Services (11%) - Top use cases: Customer Experience (28%), Review Management (22%) 74% of users recommend this product [](https://www.softwareadvice.com/online-payment/podium-profile/) Podium 4.3 [(522)](https://www.softwareadvice.com/online-payment/podium-profile/reviews/) [](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) Trustpilot 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.3 Based on 522 reviews Ease of use 4.3 Value for money 3.9 Customer support 4.0 Functionality 4.2 4.5 Based on 1,205 reviews Ease of use 4.6 Value for money 4.2 Customer support 4.2 Functionality 4.4 Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives Looking for better value for money? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 1,727 reviews from Customer Experience * * * Chat/Messaging 4.4 Customer Database 1.0 Dashboard N/A Data Visualization N/A Engagement Tracking N/A Interaction Tracking 5.0 Chat/Messaging N/A Customer Database N/A Dashboard 4.2 Data Visualization 4.4 Engagement Tracking 4.4 Interaction Tracking N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Dealertrack DMSNot enough reviews ](https://www.softwareadvice.com/crm/dealertrack-dms-profile/)[ CDK GlobalNot enough reviews ](https://www.softwareadvice.com/crm/cdk-drive-profile/)[ CCC ONENot enough reviews ](https://www.softwareadvice.com/auto-repair/ccc-one-total-repair-platform-profile/) [ HootsuiteNot enough reviews ](https://www.softwareadvice.com/collaboration/hootsuite-profile/)[ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/)[ Meta for BusinessNot enough reviews ](https://www.softwareadvice.com/social-networking/facebook-profile/) ## Reviews * * * JL Jessica L.Dispatcher, Project manager, Purchasing managerConstruction, 11-50 employees "Overall I like using Podium for calls and text messages versus using a regular landline." Feb 18, 2026 JT Justin T.COOConstruction, 51-200 employees "After cancelling the card on file when the cancellation was refused, they went around the marketing contact, called our front desk and got an updated card from someone not even involved." Oct 30, 2025 RS Radha S.Legal AssistantLegal Services, 51-200 employees "It provides a trusted space for customers to share genuine feedback while helping businesses understand their reputation and identify areas for improvement." Apr 27, 2026 RS Radha S.Legal AssistantLegal Services, 51-200 employees "However, managing reviews can sometimes be challenging, particularly when dealing with feedback that feels misleading or unfair." Apr 27, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [rater8 vs Podium](https://www.softwareadvice.com/online-payment/podium-profile/vs/rater8/)[Birdeye vs Podium](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/podium/)[SurveyMonkey vs Trustpilot](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/vs/trustpilot/)[Broadly vs Trustpilot](https://www.softwareadvice.com/review-management/broadly-profile/vs/trustpilot/)