--- title: "Razorpay Software Reviews, Demo & Pricing - 2026" description: "Review of Razorpay Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/online-payment/razorpay-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / Razorpay Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/online-payment/razorpay-profile/reviews/)[Alternatives](https://www.softwareadvice.com/online-payment/razorpay-profile/alternatives/) # Razorpay Review Custom quote Free version Free trial 1 plan Wondering if Razorpay is right for your organization? Our Payment Processing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Razorpay 3.7 [(121)](https://www.softwareadvice.com/online-payment/razorpay-profile/reviews/) Pricing Pricing available upon request ### About Razorpay Razorpay is a cloud-based solution designed to help midsize and large businesses process payments through vendor payouts and payment gateways. It allows managers to handle finances, generate custom reports and automate workflows via a unified platform. The application offers a variety of features such as debit or credit card processing, feature-filled checkout, mobile payments, recurring billing, online onboarding, analytics and more. Professionals can use the application to accept international and domestic payments and generate online receipts. Pricing is available on request and support is extended via phone, email and other online measures. Do you work for Razorpay? [Manage this product listing](https://www.g2.com/products/razorpay/claim_requests/new?auto=true) Wondering if Razorpay is right for your organization? Our Payment Processing Software selection experts can help you in 15 minutes or less. ## Razorpay User Interface ## Popular Razorpay Alternatives Main Product Razorpay 3.7 [(121)](https://www.softwareadvice.com/online-payment/razorpay-profile/reviews/) Ratings Breakdown - 3.82Ease of use - 3.43Value for money - 3.14Customer support - 3.79Functionality Pricing Available upon request Get Price Alternative Product [PayPal Payments](https://www.softwareadvice.com/retail/paypal-profile/) 4.6 [(26708)](https://www.softwareadvice.com/retail/paypal-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.52Value for money - 4.25Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Venmo](https://www.softwareadvice.com/retail/venmo-profile/) 4.7 [(9308)](https://www.softwareadvice.com/retail/venmo-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.75Value for money - 4.41Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Stripe](https://www.softwareadvice.com/product/49509-Stripe/) 4.6 [(3391)](https://www.softwareadvice.com/product/49509-Stripe/reviews/) Ratings Breakdown - 4.47Ease of use - 4.34Value for money - 4.23Customer support - 4.52Functionality Pricing Available upon request Get Price Alternative Product [Square Payments](https://www.softwareadvice.com/online-payment/square-payments-profile/) 4.7 [(2717)](https://www.softwareadvice.com/online-payment/square-payments-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.48Value for money - 4.36Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Square Point of Sale](https://www.softwareadvice.com/retail/square-point-of-sale-profile/) 4.6 [(3044)](https://www.softwareadvice.com/retail/square-point-of-sale-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.50Value for money - 4.34Customer support - 4.54Functionality Pricing Starting at $49.00 per month Get Price ## Razorpay Pros and Cons We analyzed 121 verified reviews for Razorpay to find out what actual users really think. Select to learn more Intuitive Interface And Setup The platform offers a clean, user-friendly interface that is simple to navigate for both technical and non-technical users. Setting up and deploying Razorpay is quick, with easy-to-understand dashboards and straightforward implementation for everyday payment tasks. Versatile Payment Method Support Razorpay makes it easy for businesses to accept payments through a wide range of options, including UPI, cards, net banking, and wallets. Integration is straightforward, and custom payment pages help boost conversion rates and streamline transactions for diverse customer needs. Slow And Unresponsive Support Users frequently report poor customer support, with slow response times, unresolved tickets, and difficulty reaching support staff. Many find the lack of direct contact options and reliance on automated replies frustrating, especially when urgent issues arise. ## Razorpay Pricing and Plans Razorpay has one plan. Basic is custom-priced. Free versionFree trial Basic Contact Vendor for Pricing No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Razorpay pricing compare to alternatives? Explore how Razorpay's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Razorpay3.7[(121)](https://www.softwareadvice.com/online-payment/razorpay-profile/reviews/) | Free | Available | Available | 3.4 | | [PayPal Payments](https://www.softwareadvice.com/retail/paypal-profile/)4.6[(26,708)](https://www.softwareadvice.com/retail/paypal-profile/reviews/) | $0.09 | Not available | Available | 4.5 | | [Venmo](https://www.softwareadvice.com/retail/venmo-profile/)4.7[(9,308)](https://www.softwareadvice.com/retail/venmo-profile/reviews/) | Free | Not available | Available | 4.8 | | [Stripe](https://www.softwareadvice.com/product/49509-Stripe/)4.6[(3,391)](https://www.softwareadvice.com/product/49509-Stripe/reviews/) | Pricing available upon request | Not available | Not available | 4.3 | | [Square Payments](https://www.softwareadvice.com/online-payment/square-payments-profile/)4.7[(2,717)](https://www.softwareadvice.com/online-payment/square-payments-profile/reviews/) | Free | Not available | Available | 4.5 | Razorpay3.7[(121)](https://www.softwareadvice.com/online-payment/razorpay-profile/reviews/) * * * Starting price Free Free trial Available Free version Available Value For Money 3.4 - [PayPal Payments](https://www.softwareadvice.com/retail/paypal-profile/)4.6[(26,708)](https://www.softwareadvice.com/retail/paypal-profile/reviews/) * * * Starting price $0.09 Free trial Not available Free version Available Value For Money 4.5 - [Venmo](https://www.softwareadvice.com/retail/venmo-profile/)4.7[(9,308)](https://www.softwareadvice.com/retail/venmo-profile/reviews/) * * * Starting price Free Free trial Not available Free version Available Value For Money 4.8 - [Stripe](https://www.softwareadvice.com/product/49509-Stripe/)4.6[(3,391)](https://www.softwareadvice.com/product/49509-Stripe/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.3 - [Square Payments](https://www.softwareadvice.com/online-payment/square-payments-profile/)4.7[(2,717)](https://www.softwareadvice.com/online-payment/square-payments-profile/reviews/) * * * Starting price Free Free trial Not available Free version Available Value For Money 4.5 ## Razorpay Features - Popular features found in Payment Processing ACH Payment Processing Billing & Invoicing Debit/Credit Card Processing In-Person Payments Mobile Payments Multi-Currency Multiple Payment Options Payment Fraud Prevention Payment Gateway Integration PCI Compliance Recurring/Subscription Billing Reporting/Analytics - More features of Razorpay API Benefits Management Check Printing Compensation Management Compliance Management Data Security Direct Deposit Employee Database Offboarding Onboarding Online Payments Payment Links Payroll Management Payroll Reporting Self Service Portal Tax Calculation Tax Compliance Third-Party Integrations Time & Attendance ## Razorpay User Reviews ## Razorpay customer ratings - Overall rating: 3.7/5 - Total reviews: 121 ### Rating distribution - 5 stars: 58 reviews (48%) - 4 stars: 25 reviews (21%) - 3 stars: 5 reviews (4%) - 2 stars: 4 reviews (3%) - 1 star: 29 reviews (24%) ### Secondary ratings - Ease of use: 3.8/5 - Value for money: 3.4/5 - Customer support: 3.1/5 - Functionality: 3.8/5 --- ### Developer support is head and shoulders above other Indian gateways - Overall rating: 5/5 - Reviewer: Jaskirat S. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered As a development team lead, I evaluate payment gateways heavily on the quality of technical documentation and developer support. Razorpay wins this comparison clearly after two years of production usage. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We have raised about eight support tickets over two years, ranging from webhook configuration to API behavior queries. Every single one was resolved at first contact without needing to re-explain context to a second agent. The support staff are clearly trained on the technical side, not just the product sales side. When we had a webhook signature mismatch specific to our Python stack, the agent identified the root cause correctly without me needing to escalate to a senior tier. The sandbox environment and Postman collection they provide also meant our initial integration was straightforward. #### Cons I would like a dedicated developer support track with slightly faster SLA than the general support queue. Right now technical and non-technical queries appear to share the same pool, which can occasionally mean a 30-45 minute wait for a webhook or API issue that needs faster turnaround. --- ### Two years, multiple integrations, every ticket resolved at first contact - Overall rating: 5/5 - Reviewer: Piyush G. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered After evaluating four payment gateways for our organization, we chose Razorpay partly on the strength of their support infrastructure and documentation quality. Two years into production, that decision has proven correct. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The quality of Razorpay's support documentation means that a majority of our queries are self-resolved before we even raise a ticket. Their error code reference, API best practices guide, and public changelog are all actively maintained. When we do contact support, agents work from the same documentation base, which means no time is wasted re-explaining context. In two years of production usage at meaningful transaction volumes, every support ticket we raised was resolved at first contact. That is a strong track record and one we have not seen matched by other payment infrastructure providers we evaluated, including Cashfree and PayU. #### Cons Advanced audit reporting for compliance and reconciliation purposes could surface more detail within the product dashboard itself. We occasionally contact support to get settlement breakdowns that would be more efficiently accessed through self-serve reporting. This is a product gap more than a support gap, but it does create avoidable ticket volume. --- ### Avoid Razorpay at All Costs! - Overall rating: 1/5 - Reviewer: Mohamed I. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros No pros at all in this payment gateway, the worst support, the worst integration, nothing works, and no one helps you #### Cons If there was a rating below one star, I'd give it. Razorpay is hands-down the worst payment gateway I've ever used—nothing works after registration. No payment process via the WordPress plugin. No payments in Indian Rupees. No payments in other currencies. No payments via quick payment links—absolutely nothing functions. You can't even update basic personal info, like your business picture, contact number, or WhatsApp details. Customer service? Non-existent—they ignore every request. Razorpay isn't just the worst payment gateway; it's the worst online service period. I deleted my account after this total disregard. --- ### Reliable Payment Solution with Great Features - Overall rating: 5/5 - Reviewer: Gokul K. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Razorpay has been positive. The platform is reliable, secure, and offers a wide range of payment solutions. The dashboard is easy to use after the initial learning phase, and the integrations make managing online payments much more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros "Reliable Platform for Online Payment Collections Pros The platform offers a smooth payment collection experience across UPI, cards, and other payment methods. Payment links and recurring payment options are useful for business operations, and the reporting section helps manage transaction tracking and reconciliation efficiently. Cons The platform includes many features, so new users may need some time to explore the complete workflow. In some cases, issue resolution for technical queries may take additional time depending on the complexity of the request." #### Cons The platform has a lot of features, which can make it slightly overwhelming for first-time users. Some advanced settings and workflows take time to understand, and support response times for complex technical issues could be faster. --- ### Excellent payment gateway with great business management features - Overall rating: 5/5 - Reviewer: GOKUL G. - Verified reviewer: Yes - Industry: Market Research - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Razorpay has been excellent. The platform is easy to use, secure, and efficient for managing online payments and business transactions. The dashboard is intuitive, settlements are timely, and the support team is helpful. I would definitely recommend Razorpay to businesses looking for a reliable payment solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy payment collection, competitive fees, excellent account management, useful accounting and expense tracking features, quick settlements, reliable payment gateway, and a user-friendly dashboard. #### Cons I had a few minor technical issues occasionally, but they were resolved quickly. Overall, the platform has been reliable, and the customer support team was responsive whenever I needed assistance. The experience has been smooth and dependable. --- ### Horrible app and support - Overall rating: 1/5 - Reviewer: Reuben F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered horrible experience not just once but multiple times. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing it is just a horrible solution with people being forced to use it with fre alternatives. Will ask anyone else to check other apps. Have wasted multiple days with their support team and they will accept money but will not transfer it to you. #### Cons Their support is horrible. You will waste time with new tickets created each time and the person not able to help you because the support is outsourced. #### Reasons for choosing Razorpay Stripe in India can only be obtained by referral. --- ### Reliable support that held up even during our Diwali peak season - Overall rating: 4/5 - Reviewer: Hanshika G. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered We run a seasonal gifting business with high volume during festival periods. Razorpay support has been reliable through two major sale seasons now, which is the real test for any payment gateway support team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros During our Diwali sale we had a payment method configuration issue at 10 PM on a Saturday. I raised a support ticket expecting to deal with it the next morning. By midnight I had a response with the exact fix. We applied it immediately and checkout was back to normal before our peak sale hours started. The response quality during off-hours was as good as during business hours, which I genuinely did not expect. Compared to our experience with another gateway we used previously, the difference in urgency and accuracy was significant. #### Cons First response acknowledgment during weekday afternoons is sometimes slower than I would like. The actual resolution quality is high but the initial wait for the first response can stretch to a few hours on busy weekdays. A better queue visibility indicator would help manage expectations. --- ### Support made recurring billing setup painless for a non-technical founder - Overall rating: 4/5 - Reviewer: Naman B. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I run an online coaching business and needed subscription billing for my monthly course fees. I am not very technical and was nervous about setting up auto-debit mandates. Razorpay support made the entire process much easier than I expected. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support team walked me through mandate setup in one conversation with clear steps I could follow on my own. When a student's mandate failed silently without a clear error, support explained the bank-specific rejection reason and told me exactly how to retry it correctly. They also helped me set up failure notifications so I would catch these automatically going forward rather than finding out during monthly reconciliation. The entire experience felt like having a knowledgeable colleague guide me rather than reading a generic help article. #### Cons The subscription dashboard does not show enough detail about individual mandate status without contacting support. Some information I needed to diagnose issues was not visible in the interface at all. Better in-dashboard visibility would reduce the need to raise tickets for routine checks. --- ### good payment gateway option - Overall rating: 5/5 - Reviewer: Aditi H. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We use Razorpay to accept online payments for our business. The setup process was straightforward, and it was easy to integrate with our website. The dashboard makes it simple to track payments, refunds, and settlements in one place. We also like that it supports multiple payment options like UPI, cards, and net banking. Overall, it has made collecting online payments much easier. There have been occasional issues, but the overall experience has been positive, and we would recommend it to businesses looking for an online payment solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Razorpay is easy to use and supports all popular payment methods in one place. It makes accepting payments and tracking transactions simple and hassle-free. #### Cons Sometimes settlements can take a little longer than expected, and finding some settings takes a bit of time. Other than that, the overall experience has been good. --- ### Transparent Pricing Model with No Surprise Annual Maintenance Fees - Overall rating: 5/5 - Reviewer: Aastha D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Switching to Razorpay saved us money on hidden fees. Competitors had lower percentage rates but quietly charged fixed annual maintenance fees that ate into our profit margin. Razorpay’s transparent pricing and conversion-boosting checkout flow have been a net positive for our brand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. Transparent Fee Structure: Flat 2% transaction fee with zero setup fees and zero annual maintenance charges (AMC) 2. Magic Checkout Integration: Pre-fills buyer addresses and contact details for D2C customers to accelerate order placement. 3. Automatic Settlement: Daily settlements are directly transferred to our linked bank account on a consistent schedule. #### Cons Support response times through email tickets can sometimes extend to 24–48 hours for general inquiries. --- Showing 1 - 10 of 121 Reviews [See All Reviews](https://www.softwareadvice.com/online-payment/razorpay-profile/reviews/) ## Razorpay Popular Comparisons [PayPal Payments vs Razorpay](https://www.softwareadvice.com/retail/paypal-profile/vs/razorpay/)[Venmo vs Razorpay](https://www.softwareadvice.com/online-payment/razorpay-profile/vs/venmo/)[Stripe vs Razorpay](https://www.softwareadvice.com/compare/49509-Stripe/vs/284934-razorpay/)[Square Payments vs Razorpay](https://www.softwareadvice.com/online-payment/razorpay-profile/vs/square-payments/)[Vagaro vs Razorpay](https://www.softwareadvice.com/online-payment/razorpay-profile/vs/vagaro/)[Google Pay vs Razorpay](https://www.softwareadvice.com/retail/google-pay-profile/vs/razorpay/) [Compare All Alternatives](https://www.softwareadvice.com/online-payment/razorpay-profile/alternatives/) ## Other Top Recommended Payment Processing Software [PayPal Payments](https://www.softwareadvice.com/retail/paypal-profile/) **4.6** (26708) Recently recommended **0** times [QuickBooks Enterprise](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/) **4.5** (20690) Recently recommended **0** times [Venmo](https://www.softwareadvice.com/retail/venmo-profile/) **4.7** (9308) Recently recommended **0** times [QuickBooks Online](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) **4.3** (8551) Recently recommended **0** times Stuck Between Options? 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