SpotOn

RATING:

4.3

(314)

About SpotOn

SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform. SpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes ...

SpotOn Pricing

Subscription pricing starts at $99/month. A free plan is available. Contact SpotOn for more information.

Free trial: 

Not Available

Free version: 

Available

SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys
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SpotOn Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SpotOn

1 - 5 of 314 Reviews

User Profile

Chuck

Verified reviewer

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Spoton partnership

They have improved our business in many ways helping us grow revenue through their different programs such as loyalty and QR ordering.

PROS

I feel like they are truly a partner to my business

CONS

They had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.

Reasons for switching to SpotOn

Aloha was behind the times when we switched and were not flexible to work with some 3rd party partners we wanted to use.

Vendor Response

We love to hear it, Chuck. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.

Replied September 2023

Antonio

Restaurants, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

SpotOn POS

[sensitive content hidden] has been an invaluable resource for our restaurant business. His expertise in restaurant software and exceptional customer service has been second to none. Our payroll and reporting processes have been seamlessly integrated, and the user-friendly interface has made training a breeze. With [sensitive content hidden] help, we have been able to easily manage multiple locations and administrators. Our overall experience with [sensitive content hidden] has been nothing short of exceptional, and we highly recommend his services to any restaurant business.

PROS

Customer service, friendly usage, overall platform, integración capabilities, progressive software, Reporting.

CONS

As with any software there are multiple updates, I would like to take parts of the mavens to improve the customer experience.

Reasons for switching to SpotOn

Cost savings,good customer service and overall experience

Vendor Response

Thanks for the shoutout, Antonio! Customer service is important to us, and we're glad to hear about your experience with our team. We look forward to continuing to help you grow your business.

Replied March 2024

Michele

Entertainment, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2024

Terrible Terrible company

Terrible Worse service you can ask for. Hearing conflicting prices from 2 people

PROS

Nothing They did not even install it yet I can rolled before 1 week.and I was still billed

CONS

They keep changing the fees and coming up with more. They lie

Reason for choosing SpotOn

Did not even get there I didn't trust them anymore

Vendor Response

Michele, we apologize for the billing issues you've been experiencing. We'd like to rectify this situation as soon as possible - can you please reach out to us at clientengagement@spoton.com, and we'll make sure someone is in touch with you so we can ensure your troubles are resolved.

Replied April 2024

MARIA

Restaurants, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Exceptional Service from Spot On/[sensitive content hidden]

PROS

I recently had the pleasure of working with Spot On, particularly with [sensitive content hidden], and I must say, the service provided was exceptional. From the moment we inquired about their Point of Sale (POS) system, [sensitive content hidden] was attentive, knowledgeable, and went above and beyond to ensure we got the best deal possible. One of the standout aspects of our experience was the competitive rate offered for their POS system. Not only did Spot On match the rates of a popular POS system, but they actually managed to beat it, which was a pleasant surprise. This demonstrated their commitment to providing value for their customers. Moreover, [sensitive content hidden] expertise and professionalism were evident throughout the process. He took the time to understand our specific needs and tailored the solution accordingly. He patiently addressed all our questions and concerns, ensuring we felt confident in our decision. Overall, I highly recommend Spot On and [sensitive content hidden] Monroy for anyone in need of a reliable POS system and exceptional service. Their competitive rates, coupled with their personalized approach, make them a standout choice in the industry.

CONS

A few months ago, we had problems with our credit card processing. They quickly found out that the software was outdated so they quickly updated it. Problem resolved.

Reason for choosing SpotOn

They offered better price that fit our budget.

Reasons for switching to SpotOn

Cake's customer service went downhill since the change of ownership.

Vendor Response

Thank you for the feedback and for taking the time to leave us a review, Maria. Customer service is important to us, and we're so happy to hear about your positive experience with our team. We look forward to continuing to help you grow your business.

Replied February 2024

Daniel

Restaurants, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

[sensitive content hidden] is STELLAR

Overall things are great. The support system is much improved than it was originally. I would still suggest that the same person working on a support ticket follow it through to the end/completion. We often have 3-4 people try to help us with issues and have to repeat the problem several times to get them up to speed. We are pleased with the improvements in reliability of the system compared to a year ago this time.

PROS

[sensitive content hidden] is STELLAR! We have had the great fortune of working with him over the last 6 months. He is a man of many talents. He has helped us troubleshoot and resolve some printer issues (hardware), and worked through some programming issues (software) with our integration to R365 accounting. He is always very easy to work with and quick to respond. He is willing to really dig deep and figure out our issues. We love working with him.

CONS

Early on we could tell that you were growing too fast and too big. There were lots of situations with lapse in communication and release of new features that didn't work properly. As well several times that the reporting sites when down during very busy shifts. It didn't earn a lot of trust with our teams. We really want to implement the Handheld devices for our servers and the product is completely different than the workstation. Its like teaching someone to use 2 different systems. Make them the same please. AND SOON!

Reasons for switching to SpotOn

We used MICROS POS but its not listed on the optiosn. Payment processing was included. Cloud based. OLO integrations. Other feature integrations like waitlist

Vendor Response

We appreciate your feedback, Daniel, and want to thank you for taking the time to leave us a review. We are constantly evolving our tech and its capabilities to better support businesses, so we've passed along your feedback on our handhelds and work stations. We're glad to hear about your experience with your Restaurant Success Manager and that you've had an improved experience with our support team. Customer service is extremely important to use. Thank you for being a part of the SpotOn family, Daniel and we look forward to continuing to help you grow your business.

Replied February 2024