All Venmo Reviews
1-25 of 9,115 Reviews
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CharRon
Entertainment, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed November 2021
Venmo is king
Eric R.
Verified reviewer
Internet, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed June 2021
Venmo is a great consumer product with limited use for business
Venmo's incredible ease of use makes it essential for interacting with other people with whom I might loan or pay money for simple things. For vendors, it's a solid way to get access to credit card payments with okay fees.
PROSVenmo is dead simple to use, with the QR code scan and effortless options to ask for payments or send them. The number of people who signed up for Venmo also helps - most younger folks are on it.
CONSThe social aspect of the software is a bit odd in that I'm not in the least bit interested in what my friends are paying one another for. When people get funny, I suppose it could be entertaining but too much of the feed is people paying each other for rent, groceries and other mundane stuff. Additionally, this present a business challenge where you need to be cautious about posting your purchases if it's a private purchase for your business.
Reason for choosing Venmo
More people have Venmo and it's not tied to Zelle's limited bank list.
Reasons for switching to Venmo
Venmo is easier and in use by more people than PayPal.
gerald
Verified reviewer
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Solid Hands Home Creations
My experience has been overall wonderful I love behalf of there’s a lot of money flowing back-and-forth through it, so that’s a good sign
PROSEverything I really love the habits welcoming I love the colors I like the programming. The software is really easy user-friendly I really enjoy the app.
CONSIt does have some glitchy spots. Some spots that are just a little bit overly complicated overall great absolutely wonderful.
Reason for choosing Venmo
Wasn’t even a hard choice to make. Do I want GoBank that overall is just another card I’ll have to keep up with. Or do I go with Venmo it’s fun it’s new it’s leading the industry in business and finance software development and services.whywould inchoose anything else.
Reasons for switching to Venmo
Chime became just a basic boring bank account. Venmo’s fund. It’s intriguing. It draws you in. It’s exciting.
john
Information Technology and Services, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2024
Not a reliable system
I have not really enjoyed using Venmo. When it worked in the beginning, it was fine, but went downhill very fast.
CONSI have had multiple issues with using Venmo to send payments from not accepting cards or bank accounts to payments not going through. For a company whose main service is to send money, I was not impressed.
Paige
Verified reviewer
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed June 2022
Do Not Use Venmo!
You can pay people quickly. There are no other pros.
CONSI purchased concert tickers from a Venmo user after they had offered them on Facebook. I investigated the person before purchasing and felt like they were legitimate. Turns out, they were a scammer so I spent over $400 using the balance I had on my Venmo and did not receive the tickets. I IMMEDIATELY called Venmo to try to get my money back. The first Customer Service representative that I talked to said that the best they could do was submit a ticket to an Account Specialist and that they would get back to me in the next 24 hours. The rep. also told me that if the scammers move that money into their personal bank account that it would be out of their hands and they would not be able to give me a refund. I asked if they could expedite my ticket since I only had a day or 2 before it will go into their bank account. He said they can't do that. I said "You can't even call and just ask if that's a possibility?" He said no. 24 hours pass by and I hadn't heard anything so I called Customer Service again and the second representative I talked to said that I was given false information and it's going to take 6-7 days for them to investigate the situation. I asked her if there is anyway to expedite my ticket, especially since I was told it would be taken care of already. She said no. I ask again, "Can you call them and just ask since this is time sensitive and by tomorrow you guys won't be able to help me at all?" She says no. I will never use Venmo again.
Henry
E-Learning, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
5
Reviewed February 2024
Venmo, it's a great app!
Overall, Venmo is a great app, especially for an app that is free. I have had little to no issues while using Venmo for the many years that I have and I only have great words to say about it!
PROSI like that Venmo makes it super easy to collect payments from customers, and refund them at the same time. I've never used a platform that also makes it easier to track payments.
CONSThe user design is not super intuitive, which can cause issues at times, but otherwise I have had no issues!
Reason for choosing Venmo
The price point of Venmo could not have been beaten, it is just so much cheaper and without fees.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
The easiest point of sale app on the market
Overall highly positive. Would recommend to anyone in need of a safe and convenient cash transfer and Point of Sale app.
PROSImplementation was incredibly easy and most of my staff (and clients) are already familiar with the application. The credibility of any financial app is critical, so the security and financial insurance Venmo provides is what made the deal for my team.
CONSThere is no easy-to-use air-touch feature where two adjacent phones can automatically link for payment. However, this would just be a nice ancillary benefit and is not critical.
Reasons for switching to Venmo
Too difficult to add new contacts, and ultimately had too much focus on unnecessary features for our use case.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Venmo
I love Venmo it’s a great app to exchange money!
PROSI love the fact that it’s easy to send and recieve money
CONSThat if you attach it to Zelle your funds will pending for 15 min
Reasons for switching to Venmo
My other product was being hacked so my funds were never secure
Mike
Education Management, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
Trusted and recognized payment option
A very good and trusted platform to offer to customers that do not wish to use credit cards.
PROSCustomers already recognize this payment option and some prefer this over using their credit card.
CONSThere is a chance that the customer will choose the wrong recipient and that causes a lot of stress for them.
Reason for choosing Venmo
Recognized by customers and many already use it.
Jamie
Accounting, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2024
Venmo review
I like the ease of use on phone and QR code.
CONSdesktop application is not as good as mobile app. I would really like some sort of verification of receipt.
Reasons for switching to Venmo
Venmo is cheaper than paypal. I don't like fees.
Tammy
Fine Art, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Venmo - easy use
The ease of use is the biggest reason to use Venmo.
CONSWe truly have not found a drawback to using Venmo. It is there when we need it and is easy to use.
Reason for choosing Venmo
Less fees - we don't have a huge use for the service, so paying larger fees was offputting
Reasons for switching to Venmo
Fees - not having transfer fees when we only use it infrequently was a huge plus
April
Hospital & Health Care, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great option for payment processing!
Overall great and would recommend to anyone with a small business.
PROSI appreciate that the fees that Venmo has to process payments are lower than other competitors. It's accessible and easy to use as a client and provider!
CONSWhile setting up I had some challenges with creating a business account separate than my personal Venmo account. But the customer service was excellent and helped me, although I wish it had been a little faster.
Reason for choosing Venmo
Lower processing fees made it more affordable for me.
Nadia
Health, Wellness and Fitness, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
A great way to divide costs, reimburse individuals and get paid!
Venmo has allowed me to quickly and easily pay and receive funds. It's a useful tool to have among other payment options, and I find it useful to just let some money accrue in Venmo from payments so I can easily pay others, without having to transfer from my bank account. Venmo has saved me time, fees from transferring and complexity in issuing some payments.
PROSIt's an easy way to directly send money to someone. With a few clicks you can send money to a contact or likewise, easily receive money. You can indicate what the payment is for, and the money accumulates in your Venmo account. You can easily transfer it to your bank account, as well. It's a great way to pay on the go, in a simple way, without having to enter or know your payee's bank account information, address or anything else!
CONSYou can only pay someone who has a Venmo account, so this is a small restriction that might not make it the default option for everyone. It's also quite informal, so it might not be the best way to receive or send money to clients or professional contacts.
Reason for choosing Venmo
I have investigated CashApp as an alternative but I found that Venmo was more widely used and I felt more reputable due to its popularity. I had also heard that many people were very satisfied with Venmo and no major problems were reported, so that was a major selling point for me.
Reasons for switching to Venmo
I still use Paypal but prefer Venmo for some types of transactions that I feel it handles more efficiently and easily than Paypal. Venmo also doesn't have as many fees, so it truly is a direct user to user transfer that eliminates extra steps.
LAURA
Cosmetics, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2021
Perfect for person-to-person, not the best for businesses
I use venmo for personal use outside of the business very regularly. I choose not to use it for my business for the reasons I listed in my cons.
PROSThis is probably the easiest and most user friendly money transferring app that I have used. Venmo charges the user a very small percentage to do an instant transfer and there are no fees to do a transfer that takes 1-3 business days. If you are out for drinks and decide to put the bill on one person's card, you can easily send them money to cover your portion and they'll have it before the check even comes. If you need your money transferred to your bank immediately, you can have it within less than 3 minutes. Another pro is that nearly everyone has it on their phones these days and that keeps things simple.
CONSIt does keep track of your payments, received and sent; however, I feel that the use of venmo in a business is highly unprofessional and it can be a negative to the recipient. If a business owner or worker receives money for goods or services, they are charged a fee. While this fee percentage is very small, if you charge more than $100.00 for whatever your business provides, you're charged a fee and that adds up. For example, I sent money for $1,400.00 and received a very nasty email from the recipient saying that they were charged $14.00 just to pull the money. This is only with instant transfer, as I said, but it is something to be remembered for business owners.
Reason for choosing Venmo
Ease of use and the fact that everyone I know has it.
Andy
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2021
Amazing Payment Solution for Many Applications
Venmo has always been a great experience and very intuitive...even for people who aren't technologically inclined. Everyone we have used it with or introduced it to has continued to use it afterwards with great results. We plan on using it for even more as it allows in the future. It's much easier and quicker than PayPal which seems to have been the standard until now.
PROSVenmo is an incredibly easy and fast way to transfer money between people in a company for expenses and more as well as accept payments for merchandise (with the new business account options) and even pay people for their services. Since multiple people can be logged on, it allows 4 of us to operate financially when necessary without a delay. You can easily write what each payment is for and download monthly statements to keep accurate records of all of your transactions. Even better, most people have it and use it now so compatibility is rarely an issue. It makes everything we do faster and our customers even more pleased as they can pay for merchandise, tickets, or even simply donate at the click of a button!
CONSThe only tough thing about Venmo that rarely arises is if someone doesn't use it. In that case, we need to have a paypal or cash option ready but that's not an actual problem with the application itself. It would be great if they could add annual statements to their download option in addition to the monthly statements. Annual statements would save some time during tax season!
Reason for choosing Venmo
We liked the interface better and it seems that more people use it than CashApp.
Reasons for switching to Venmo
Venmo is faster and easier. It has less fees (none unless sending money using a credit card) and most people are starting to use it more than paypal now.
Brian
Consumer Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Why your business needs Venmo!
I love using Venmo and prefer it to any other payment method - its just so darn easy to use! I love it and you will too!
PROSWith Venmo your business never has to sacrifice an order for payment issues! Venmo remains a top competitor in the payment processing market because of its versatility, ease of use, reliability, support and recognition - if you don’t have Venmo these days people start wondering what rock you’ve been hiding under! Venmo’s user analytics and usability are top of the line and will make the payment of every sale the easiest part of the process!
CONSI have nothing bad to report, the app is practically flawless for the purpose it serves! If there’s anything to perhaps improve upon initially it would be the inclusion of crypto currency as crypto will continue to rise in popularity around the world.
Reason for choosing Venmo
Venmo is again just the easiest to use and most popular amongst the younger generations. It’s trusted, reliable, and so easy anyone can do it!
Reasons for switching to Venmo
I use both but prefer Venmo for the fee structure, ease of use, and social acceptance - PayPal is great but it’s also potentially more dated and less popular with the younger generations.
Crystal
Food & Beverages, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Easiest way to send money!
Overall I have had a great experience with Venmo. This was one of the only apps who accepted and linked to my prepaid bank card. Most softwares would require you to have a bank account to send and receive money. Venmo is super easy and accessible. They have saved me so many times where I had an emergency and needed to have my mom send me $ ASAP. I still use this app weekly to this day!
PROSI use this app to pay my rent and to send money to friends and family. There is a really cool feature that allows me to decide if I need my money right now for a small fee or in 3-5 business days for no fee. I have never came across an issue to where the instant transfer did not go through. I can't tell you how important it is to get your money ASAP when you have an emergency and Venmo always came through for me! It's so easy to manage I was able to teach my mom over the phone how to manage the software.
CONSRecently the fee's for this app have gone up. I don't like that they are basing it off how much you are sending/receiving. It should be the same fee overall. Increasing the fee just makes me want to use the free money transfer apps such as Zelle. Also instead of rewarding users for sending money and using the app, they have a limit. For example if I send $ more than 5 times a week they start adding an additional fee.
Reasons for switching to Venmo
PayPal would not connect to my prepaid debit card.
Michael
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2021
Venmo
I like Venmo because it is real time payments for businesses and most customers already use it for personal reasons. It is a PayPal product so it is trusted.
CONSYou cannot add money from a bank account directly like you can cash app. If they did I would use them regularly as personal and business.
Reason for choosing Venmo
Because Venmo is backed by PayPal and PayPal is a trusted processor.
Reasons for switching to Venmo
Payment processor fees
CLARK
Primary/Secondary Education, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2019
Easy Money Transfer
Venmo has been a great tool for my family to easily send money to each other, especially in a day and age where hardly anyone carries cash.
PROSVenmo makes it extremely easy to send someone money instantly. I use it to pay my niece to cut my hair. My sister-in-law uses it to pay me for mowing their lawn. I can easily send or collect money from my siblings who live all across the country. I have also used it to collect donations from coworkers to buy flowers for a funeral. Depositing the money in your bank account is fast and easy too.
CONSOnce you send the money, you can't get it back or dispute the transaction. Venmo says it is for friends and family only and should not be used with strangers. You can request money, but people don't have to pay back. Many people use Venmo on virtual yard sales, but it is a risk to take because Venmo won't investigate fraud. One of my biggest complaints about Venmo is that a bank account can only be linked to one user. So my wife can only access our joint bank account. If someone sends me money, I have to send it to my wife first before we can deposit the money.
Reasons for switching to Venmo
It seemed everyone had Venmo and I caved. Venmo seems more userfriendly and "hip" because you can send silly emojis as the message.
Tao
Marketing and Advertising, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Is venmo possibly the best payment software?, my experience.
All in all here is my take, Venmo is speedy and natural. They make it simple to move cash among companions and organizations. I have thought that it is not difficult at all to move cash to my own financial balance in a sensible measure of time assuming I need it quick on a little help charge that doesn't influence the head of my money accessibility. I truly like that they request affirmation when shipping off new people contrasted with other applications that don't check and consume most of the day to recuperate information.
PROSTo begin the listing of pros I'd say I enjoyed about this software includes, the ease of use, very convenient and not to mention I find that I am able to easily keep track of my transactions.
CONSHonestly the only downside to Venmo was that, I can't send money across platforms, per say to PayPal and such. However Venmo's transfer feature allows one to transfer your money on Venmo to an active bank account or card, which can later be sent to platforms if this is your intention.
Reasons for switching to Venmo
honestly I did not switch, however I was referred Venmo through PayPal.
Gina
Executive Office, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2022
Venmo is For the new aged business person.
Overall my experience like I said has been good with venmo I like it that it's versatile it's mobile everything is pretty much self-explanatory you know now there's Bitcoin you can buy I like it that I can use it for my business I can use it for personal I can use it anyway that I need to to fit the particular situation that I'm dealing with that's a great option I don't like that to cash a check you have to use the one particular service it would be nice if they offered several services so that you could choose which one you wanted to go through what rate you paid and then again like I said if you don't get accepted through one because they have issues or glitches or technical issues there is a backup that you can go through cuz some clients pay with checks and then that means we have to have a separate bank account to cash checks and I like the point of keeping everything together so that I can keep all my business stuff in one place
PROSThe features that I like most about them always is mostly that it's a very mobile and very versatile service that I can offer not only to my clients but that I use myself I not only use this in my business but I use it personally as well and it just makes it so much easier for me to be able to do all my banking or payments in one spot I can cash a check I can get a direct deposit I can take payments I can send money all of this while I'm still moving around and doing everything that I can for my business it's a great program a great payment option and a great way to be able to look at what you're doing financially while you're on the go.
CONSI guess the feature that I least liked is that they use Ingo for their check cashing services and I have had issues as well as other people that I know with Ingo because they will shut you out of their system and not really give you a reason and getting through to customer service and getting it sorted is almost impossible and very time-consuming and in my field that's something I do not have time for is to sit down and talk for hours and try and figure out something that I have no idea was a problem and it usually turns out that it's a technical error or it's a glitch or it takes a long time to fix and by the time they do that you found an alternative to doing what you needed to do anyway so that's my only con with venmo is that they use that one check cashing service so if you want to cash a check and you can't use Ingo then you can't use that feature of venmo and that's that's a downplay
Reasons for switching to Venmo
I made the switch from PayPal to the mall because one PayPal has issues with processing payment sometimes as personal when your business and vice versa business when they're personal which can make problems arise because you're not getting payment when you think you should or vice versa I also don't like the fact that customer service seems a little laxed and they're not able to maneuver and sometimes it takes weeks to get things solved and I really don't have time to sit and wait for a solution when it's something that wasn't even that big of a deal that could have been fixed with basically a couple keystrokes and we move on but they make it so difficult to do that plus they also use Ingo not real happy with Ingo but again that's one less feature that I have with venmo but I had several situations with PayPal that caused me to look for a new service and that's where it came to that Mom
Thandile
Entertainment, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2021
A better alternative to Paypal!
I use Venmo all an opportunity to pay loved ones. It's particularly valuable for parting bills. I additionally use Venmo for merchandise and ventures like with my stylist and back rub specialist! It's so quick and simple to send cash by means of the application. You don't have to get your wallet. out.
PROSThis is presumably the least demanding and most easy to use cash moving application that I have utilized. Venmo charges the client a tiny rate to do a moment move and there are no expenses to do an exchange that takes 1-3 business days. On the off chance that you are out for beverages and choose to put the bill on one individual's card, you can undoubtedly send them cash to cover your part and they'll have it before the check even comes. On the off chance that you need your cash moved to your bank promptly, you can include it inside under 3 minutes. Another ace is that almost everybody has it on their telephones nowadays and that keeps things basic.
CONSThere truly aren't numerous cons with Venmo. I would say one worry that clients might need to investigate is that on the off chance that they utilize a Mastercard rather than bank data as their essential wellspring of cash, the application will charge additional expenses. This is a minor grumbling, however I've known a couple of clients who had been unconscious of this and were paying an expense for every exchange.
Reasons for switching to Venmo
Found Venmo
Sandra
Hospital & Health Care, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
Quick and convenient payment
My take is Venmo is safe,but with everything online there will always be risks,I realize that the world is evolving and most transactions are done online.Venmo offers more pros than cons and as long as you know how to use your settings and know how to keep yourself and information safe online,this is a great place to do all your online shopping or share bill payments with friends and family.In my opinion banking online is the way of the future.
PROSVenmo is accepted at many merchants around the world,It is so easy to link your bank and its a lot safer for purchasing online products,especially if you are unsure of the company or unfamiliar with the company.very quick and convenient payments.It's great if you are making extra money online because it give you a way of receiving a payment for on-linejobs.There is no monthly fee and you are not charged for using it so, you can add money from your bank account without the extra fee.It is safe and you never have to worry about security because they have measures in place to protect your privacy.If your planning to get into bitcoin,its a great way to start,its accepted there as well.Anyone can use it,its easy to download and deploy,great for any age.
CONSAs with anything there is always a down side.Venmo does charge a fee to send money through credit cards, a rate of 3% as well as a charge to transfer money from Venmo to your bank account.Customer service can be a bit of a problem if you have a discrepancy,you have to get pass the Bot system to speak to a human.I have found that you have to adjust your privacy setting to make sure your information is not compromised.another con to using Venmo is unlike a bank you do not earn interest.There is no international transaction,so you have to be aware of what you can and cannot do to make sure you do not have to deal with support and there is no payment protections.
Susan
Consumer Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2023
Thieves
Convenient…. They make it easy to receive funds but careful…. You may never see your money!!
CONSI disputed a couple transactions from the same company that I never authorized. Well, Venmo shut my account down and froze it. I have given them my drivers license, passport, picture of the house number on my house, food stamp card, medical marijuana government ID card, Social Security card, food stamp card, bank card plus a selfie and they won’t release my funds! I think any idiot can figure out I’m exactly who I say I am!! They DONT CARE. After all, it’s not their money. They have had my money locked down for over a MONTH!! They refused to release it because I can’t provide bank statements on a gift card that I was trying to transfer funds to. Account Specialists are everything but! They tell you that the only department that can release the funds is through an account specialist and you sure can’t talk to them they only go by email. When you reply to the email and you send what you can to them, if it’s not exactly what they want, they send you the same email asking for the same stuff over and over again. No way will they give you the courtesy of speaking with you!! They don’t read what you’re saying and Nobody will call you. Management won’t do anything for you. They won’t get off their butts and get anything done. By not helping me and releasing my funds I have lost electricity and now have so many late fees it’s cost me $100.’s of dollars. I will continue to write a review on ANY platform I can. I’m waiting on a response from the attorney general and a lawyer.
Ronnie
Mental Health Care, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed September 2021
A Welcome Addition to our Payment Processinf
Our payment processing philosophy has shifted in the last several to transition from accepting cards using an on-site card reader, cash, or checks, to nearly a dozen different options. Because of the prevalence of mobile payment options that exist, we have attempted to accept payments in as many forms as possible, with Venmo being a major addition in this philosophy shift. Making a payment is now much more effortless for our clients, who can use an app they are already familiar with to quickly transfer money in a manner of seconds. Because it takes so few steps to complete transaction, we are seeing significant decreases in the amount of time between bills being sent out and money being received. For donations, Venmo has been a tremendous asset to us. Spur of the moment gifts at offsite events have greatly increased because donors can quickly send donations without having to provide any financial information to us. The ease of use and the security Venmo affords our clients means we not only get paid quicker, but we also receive more funds overall.
PROSVenmo's popularity with the population we serve due to its top-notch peer-to-peer payment functions has led to an increase in payments received, providing us both with more revenue as well as more timely payments. We have transitioned from accepting the majority of our payments via check to receiving nearly 80% of our payments through onsite card transactions and virtual payments. Being able to accept payments via Venmo makes the billing process convenient for clients who might delay paying due to the multitude of steps involved in writing and mailing a check. Most importantly, the transaction process is so quick and seamless for the client that a 30 second phone call can easily result in a bill being paid that might otherwise take weeks to collect.
CONSVenmo provides an instant deposit feature that costs 1.5% to transfer money into our general funds, while a 2-3 day transfer is free. This gives us a financial incentive to avoid the instant transfer, but it also results in funds being inaccessible for several days.