Worldpay software


29 reviews(4.5/5)
29 reviews(4.5/5)

Worldpay is a cloud-based online payment processing solution designed for businesses of all sizes. The product enables users to collect both in-person as well as online payments via desktops, smartphones and tablets.

Worldpay features a virtual terminal interface, which allows users to collect payments from customers by sharing a secure URL. Customers can log in using their computers and smartphones and make online and card payments. Worldpay supports different payment methods, including credit cards, mobile wallets and payment gateways.

Worldpay also features e-commerce payment management, which allows users to link the payment URL with the online basket. This redirects the customers to a secure payment page, where they can make payments using the methods of their choice. Users can also integrate the solution with their business websites, which sends the captured payment information to Worldpay to authorize the transactions.

Worldpay offers 24/7 live support to all its customers. Users can also refer to the self-help guides on the support page.

Supported Operating System(s):
Web browser (OS agnostic)

29 Reviews of Worldpay

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  • pooja from KothariFitness

    Number of employees: 2-10 employees

    September 2018

    ITS NOT THE BEST

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to use but not accurate information
    the portal is easy to use

    Cons

    the fees are ridiculous, and the statements do not add up
    its a lot of extra work bc things are wrong when doing the monthly review

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brad from Crisp

    July 2018

    CC processing companies aren't the cream of the crop, but WP is better to work with than most

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Credit card processing platforms are somewhat of a commodity, so service is one of the big differentiators and we've been pleased with Worldpay's service and the ISO that we've worked with. They've been pretty straight forward with us and been able to resolve any issues we've had which we've been happy about.

    Pros

    Their customer service has been good at handling issues we've had. I've known many people using First Data and other processors to have issues with Customer service. Also, we have a good price with them which makes it attractive for us.

    Cons

    We wanted to do some pretty technical things with them but some of their tech and integrations were a bit outdated and limited what we could do. So we had to settle for a less than ideal solution. But most people aren't trying to do as complex of things as we were so probably not an issue for 99% of businesses looking at world pay.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    April 2018

    Average experience with payment processing. No large pros or cons.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Payment processing can be tailored to how your company wants it. Seems very easy to use, very few times is there any issues with the program.

    Cons

    Sometimes the program can be finicky with entering some payments and processing them. The dash board is very jumbled.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nerav from Stones R Us

    April 2018

    They lie - Then back track and no one really knows whats going on

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    No much - didn't get to use it. Big promises at the start with free periods etc but they were all lies in the end.

    Cons

    24 hour period they require you to have a test module on so that your site can't take payments.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Worldpay, Worldpay

    April 2018

    Nerav, I'm truly sorry your experience wasn't as good as expected. Please call 800-859-5965 or contact customer service via email: customer.service@worldpay.us

  • Alexandra from Relevant

    March 2018

    One of the best payment processors out there

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Client portal contains a lot of data, tons of reports, like reconciliation, settlement, activity etc. Development team supports custom requests and was very helpful during account setup. WorldPay supports ACH (eCheck feature). All customer support questions are handled pretty fast. Newsletter let you know about any upcoming changes in the industry or within the company.

    Cons

    There may be more features that can be implemented, hopefully, with time they will develop more API functions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shiawtian from PwC

    February 2018

    Check and balance on different tasks simple with this

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Clearly lay out who is performing which tasks. The system incorporates controls that recognize who prepared the task, who reviewed the task, and who authorized the task once completed. A great tool for multiple department collaboration on sharing documents, and tasks.

    Cons

    The user dashboard interface is cluttered with too much information. The software will take some time to get used to due to its detailed term and language.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kristine from Aleatech

    Specialty: Other

    Number of employees: 2-10 employees

    January 2018

    Worldpay easy Integration

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Worldpay is easy to integrate with on demand software. It can process multiple currencies for a web store. It is fast and secured and hardly no down time.

    Cons

    Their services is a bit expensive for the small business owners and the turn around time to access your money is also slow.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Quiana from Chick-fil-A at St. Georges Ave

    Number of employees: 51-200 employees

    December 2017

    We haven't experienced any issues with this product itself. There transactions flow efficiently

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We set up mini restaurants offsite and we are able to accept credit cards without any hassle

    Pros

    We can process without any lag time and we never have any technical difficulties with processing credit cards

    Cons

    We do not have any complaints. Customer Service could be more trained in the accounts administration department but the product itself is a winner

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Worldpay, Worldpay

    December 2017

    Thanks for your feedback Quiana. Glad to help the Chick-fil-A group!

  • Dale from Papas Hardware & Rentals

    December 2017

    best value

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to use. low initial cost, reports are great, have recommended this system to multiple small business owners

    Cons

    would like to use scanner to receive inventory, would like to be able to have multiple skus for same items

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Worldpay, Worldpay

    December 2017

    Thanks for your feedback Dale. Glad to help your business grow!

  • Chandler from The Elms Cottages

    Number of employees: 2-10 employees

    December 2017

    Great company with an outstanding staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to learn the software. The intuitive nature of the selections is very helpful. My anxiety was assuaged away.

    Cons

    There was some redundancy, however it helped to support the application and effectiveness of the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Worldpay, Worldpay

    December 2017

    Thanks for your feedback Chandler. Glad to help your business grow!

  • Serina from North Gwinnett SUV, Inc

    Number of employees: 2-10 employees

    December 2017

    Great POS. Easiest to use by far!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of accepting the cards & then transitioning to the CHIP cards was superbly easy!

    Pros

    I like that the transactions usually run through very quickly. (I don't like it when my customer is having to wait on me.)
    I like the newly integrated CHIP system. I like that I can assure them of a secure connection for the transaction.
    The ease of reloading the transaction paper.
    Auto print outs of the prior day are always ready to be filed when we get here of a morning.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Worldpay, Worldpay

    December 2017

    Thanks for your feedback Serina. Glad to help your business grow!

  • Andrew from American Bolt and Nut Co. Inc.

    Number of employees: 2-10 employees

    December 2017

    Very reliable,whenever I have had a question or issue , customer service always takes care of it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is easy to use, easy to read. Basic enough even for people not into computers to use.

    Pros

    it is very easy to use, self explanatory. No issues using it, always runs properly and it is easy to read.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Worldpay, Worldpay

    December 2017

    Thanks for your feedback Andrew. Glad to help your construction business grow!

  • Tom from Specialty Countertops and Cabinets

    Number of employees: 1 employee

    December 2017

    Easy to use, money deposited into my account the very next day

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simple to use, can log on from any computer.

    Pros

    The software is simple to use, there are no clumsy, separate terminals to deal with. The entire process is web based and can use it right from my laptop or tablet.

    Cons

    Card reader does not work. Worldpay was supposed to send me a replacement card reader over a year ago, but never did. Must always manually enter each transaction.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Worldpay, Worldpay

    December 2017

    Thanks for your feedback Tom. Glad to help your business grow!

  • Donna from Common Ground Producers and Growers, Inc.

    Number of employees: 2-10 employees

    November 2017

    WorldPay customer service has been outstanding!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ease of taking credit, debit and SNAP cards at all of our mobile market locations.

    Pros

    It is easy to use and can be accessed from your phone or other mobile device. It is very user friendly.

    Cons

    The prong on the card reader is not durable and will break off into the phone from constant handling. I would like a sliding card reader that is more durable.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Worldpay, Worldpay

    November 2017

    Thanks for your feedback Donna. Glad to help your business grow!

  • Stacey from Queen of Hearts Antiques & Interiors

    November 2017

    Not sure why a CSM has to call me to offer a better rate. We are a platinum customer!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The server never goes down so our processing goes smoothly day in and day out. When we call in and have an under charge or over charge, we are walked through and able to process a debit/credit right away.

    Cons

    We might need new terminals but how would we know? Would love to have a dedicated CSM so we have a point of reference.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Worldpay, Worldpay

    November 2017

    Thanks for your feedback Stacey.We will have someone from Customer Service reach out to you soon. Glad to help your business grow!

  • Dr. Vincent from Petrelli Chiropractic & Rehab

    November 2017

    We have had only a few issues with the system, and the customer service was able to guide us through

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use and accesibility

    Pros

    Accessibility from any computer or mobile device, can recharge an account from a previous transaction, and and refund an account quickly and easily.

    Cons

    Cannot look at the same card/acct transactions over the course of the year, useful for a patient's Health Savings Account. We understand we could set up a recurring payment account, but we are unsure how to do that.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Worldpay, Worldpay

    November 2017

    Thanks for your feedback Dr. Vincent. Glad to help your business grow!

  • Carla from Sprouts

    November 2017

    Stressfree

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to Use, Convenient and GREAT LOCAL REPS. They helped set up my whole system including my POS and helped me get a deal on it!

    Cons

    Slightly confusing on when they will take out money from your account. I have been switched around several times. Also still waiting on my refund for something they had as a mistake, months ago.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Worldpay, Worldpay

    November 2017

    Thanks for your feedback Carla. Regarding the refund, please send an email to customer.impact@worldpay.us with your merchant ID. Glad to help your business grow!

  • Verified Reviewer

    November 2017

    I only have a few customers who pay by credit card so I use the app infrequently but I ifnd it quick

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am able to give my customers more options for payment for my services.

    Pros

    This is the only merchant software that I have used so I don't have anything to compare it to. However, I do find that it is quick, reliable and easy to use.

    Cons

    For some reason the adaptable card reader will not fit my Samsung S7 Active phone so I have to manually enter the card information.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Worldpay, Worldpay

    November 2017

    Thanks for your feedback. Glad to help your business grow!

  • Kanwarpal from Manchester dental

    November 2017

    good software, but hard to reach customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    ease of use and setup. the portal is user friendly and reports are accurate. its never down. interface is good

    Cons

    customer service is something I would like them to improve upon. they are quick to setup but any questions that I have are hard to answer if I call their customer service

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Worldpay, Worldpay

    November 2017

    Thanks for your feedback Kanwarpal. For customer service, please send an email to customer.impact@worldpay.us with your merchant ID. Glad to help your business grow!

  • RAY from WOOD GRILL BUFFET

    November 2017

    SO FAR SO GOOD COMPARING TO CHASE WE HAD BEFORE. THANK YOU

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    FASTER TO USE, AND LEARN.

    Pros

    IT SEEMS IS EASY TO USE AND FASTER TO DO ALL TRANSACTIONS. NOT COMPLICATED LIKE OTHERS AND EASY TO TRAIN CASHIER ON IT.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Worldpay, Worldpay

    November 2017

    Thanks for your feedback Ray. Happy to help your business grow!

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