About Worldpay

Worldpay is a cloud-based online payment processing solution designed for businesses of all sizes. The product enables users to collect both in-person as well as online payments via desktops, smartphones and tablets.

Worldpay features a virtual terminal interface, which allows users to collect payments from customers by sharing a secure URL. Customers can log in using their computers and smartphones and make online and card payments. Worldpay supports different payment methods, including credit cards, mobile wallets and payment gateways.

Worldpay also features e-commerce payment management, which allows users to link the payment URL with the online basket. This redirects the customers to a secure payment page, where they ...


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Supported Operating System(s):

Web browser (OS agnostic)

34 Reviews of Worldpay

Average User Ratings

Overall

3.71 / 5 stars

Ease-of-use

3.5

Value for money

2.5

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 34 results

November 2018

Michelle from The Farmhouse Bed & Breakfast

Company Size: 1 employee

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

November 2018

Professional and helpful

Pros

Ease of use and up to date information both payments and statements easy to read.

Cons

Not matching up with bank statement, so it takes a while to reconcile

July 2020

Tyler from CDP

Company Size: 51-200 employees

Industry: Media Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

July 2020

Worldpay User Experience

My experience has been overwhelmingly positive. Worldpay does exactly what I want it to do, and it's NEVER a hassle to use. The reporting is easy to navigate. The thing I like the most about Worldpay is that, whenever you are feeling lost and confused, you can always click on the question mark on the top right. This will pull up some documentation explaining the functions and features of the page you're attempting to view. Extremely helpful.

Pros

The layout for Worldpay's IQ Portal is very user friendly. The 4-5 main dropdown options on the top left make navigating the portal very easy. I also find the resources that Worldpay posts on the homepage of the IQ Portal very helpful. You have 4-5 main navigation boxes on the top left, resources in the middle, and useful information/support information on the bottom - it's not cluttered at all, it just works.

Cons

I use the chat function often if I need help from Worldpay support, however sometimes the chat icon is red instead of green. i understand that that means chat support is unavailable, however oftentimes the icon is red during normal business hours. With this in mind, it might be nice to add some text as you hover over the red icon that gives a reason for chat support being unavailable in that moment. Additionally, I usually receive pretty good support, however there have been times when my support experience has been less than satisfactory. Sometimes the agent that I'm chatting with doesn't really know the answer. It can sometimes feel like I'm speaking with somebody who is as familiar with the portal as I am, when I'm actually looking for an expert to answer my questions confidently.

January 2019

BJ from GoldenTrainer Performance

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

5.0

January 2019

Great, Easy Service, Lack of Support on Chargebacks

Pros

Worldpay is an easy to use terminal credit card processor.

Cons

WorldPay does not contact merchants on chargebacks and offers little support on chargebacks that are pure fraud and customers looking to get something for nothing.

January 2020

Felicia from Shifting Tides Chiropractic

Company Size: 2-10 employees

Industry: Alternative Medicine

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

January 2020

Great system to integrate with EHR systems

World pay was something that we used in the office for several years. The only issues that we had was that it did not integrate with our EHR system so it took more steps to enter things into the ledger. This also opened up room for error and forgetting to manually enter a transaction.

Pros

World pay was easy to use with a high volume office. It made processing payments very easy. It took a few clicks to process a payment. The system has the ability to save information in a safe and compliant manner so that patients wouldn't have to continuously get out a credit card for us to run a payment.

Cons

The software did not integrate with Platinum, so you had to open it in a web browser to use it. Then you could process the payment. You did have to manually enter the payment into the EHR ledger after you took the payment.

December 2019

Mandi from The Spa At Atrium

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

3.0

Functionality

4.0

December 2019

Helpful Syster

Worldpay does make our job easier which is a great tool to have and I would recommend this if someone was in the market for this software.

Pros

Worldpay is most helpful to collect info we need to balance our reports each day. It allows for daily reports that are super user friendly.

Cons

What we liked least about Worldpay is having to call to speak to someone. This can be very time consuming but necessary at times. Although whenever we have had to call the service has been helpful.

Reasons for Choosing Worldpay

Worldpay went well with our system.