It’s easy to use & catch on. Can easily navigate even if new!

When you add a membership, uou have to go to a different tab to check in- a lot of scans get missed and it’s a two part series.

Overall, I've been very happy with activenet, especially with customer service. I have been in regular contact with the support team over the last 5 years and have had an exceptional experience every single time. The team doesn't stop until they can find you a solution, or at least an answer.

I like how customizable it is and how far ActiveNet has come with respect to the CUI as well as the AUI. It's become more functional over time. It's highlight is it allows for ease of program setup, delivery, and registration.

I don't like the process in which upgrades/updates are received and potentially reviewed. I have a request for a very important update for our company that has been overlooked as larger institutions and companies likely don't need to use the specified function. The lack of update impacts our processes such that we require to keep track of thousands of paper copies which is absolutely archaic and waste of time.

This might be the least user-friendly software I've ever used. In 20 years of tracing inventory, POS and events, I've never seen anything worse.

Our homeowners can register for events and purchase tickets.

Literally everything else. No one has ever been able to properly explain the pricing structure. I am unable to run registration reports and no one can help us troubleshoot. The customer service department is terrible (long wait times, ineffective and zero follow up). And the member interface/search engine is horrible.

ActiveNet is a robust recreation management software. We primarily use this product for registration management, facility management and membership management.

There are some limitation to the software when using specific features. My main challenge is the limitations that FlexReg has compared to their standard Registration platform.

I am enjoying learning the program and all it has to offer. Looking forward to the day I am comfortably familiar with everything.

Customer support is great and once you understand the program, it feels more user friendly.

Figuring out the "whys" of how something is setup. Active web support can be a bit of a challenge to find specifics.

Many different features, especially the robust reporting was extremely valuable to us.

Ease of use, mostly. Customers complained about the UI, and setting up complex reports like the Transaction Export was tough for staff. Sometimes we couldn't customize things in the ways we wanted. Our biggest drawback was that the only way we could merge customer payment plans was by putting the classes in a package bundle. Sometimes our customers by 5 classes at a time, and it would be problematic if their card was charged several times on payment plan day.

Their customer support is very helpful. Most of the basic functionality is there and does the job.

Doesn't allow for much customization on website or customization within. And if you can it is not easy to find. There are solutions but require us to often to reach out to Activenet support. Would love to see this be more user friendly. Would love to see a more customizable URL that can be given to customers for example www.fernierecreation.ca rather than this long URL that is not user friendly.

They are active in implementing new features that help out the end user which in turns helps us. New updates consistently that run smoothly like they didn't even happen.

No Color codes. Kind of bland in that aspect. Just dull on the eyes.

ACTIVENet is easy to learn and navigate. We use it daily to process Facilities Rental requests.

The design may be a little outdated, but it can be easily fixed.

They have been a good company to work with and they make it possible for the organization to do what they need to do.

Interface is easy to access and easy to use

CC machines have issues at times although usually have simple solutions.

Generally, this software has work well for is to bring clarity to the revenue and payroll streams and helped us greatly reduce past due balances and reduce staff time with registration transactions.

We appreciate parents' ability to login to manage their accounts, register for the correct classes and make online payments. The private lesson management on the staff side is efficient and generating the needed payroll information works well for us. Communication module is also much appreciated for targeted emails by course registration or level of participation. We have been able to fairly easily configure this software to work for our small school.

Reporting is very hard to trust and manipulate. Activenet seems to be trying to address this with AdHoc reporting and Insights, but the time and $ involved in incorporating those aspects is with our small staff is prohibitive. Also withdrawing students from a lesson course after they have had one or two lessons is impossible and necessitates adding fake money into the system to close the receipt. We find frustration that all the product enhancements are generally geared to YMCA type organizations and the smaller school needs are not often addressed.

If your organization needs to handle complex registrations, events like conferences and the like, it's probably one of the most full-featured out there. However, they way it defaults doesn't really apply broadly to other uses, so setup gets difficult, and sometimes you just have to workaround or accept something that doesn't quite do what you want the way you want it. Still, for smaller organizations, it's a good value for the cost. Their fee structure is fair, and lower than most.

Easier to use queries and data reports--they have really worked to make the user experience better in last several years. Abundant tutorials, many are pretty good, some are redundant or not that informative. Fulfills its main purpose well and offers functionality to handle rather complex organizational needs.

For our needs to track interactions with our constituents, the system required a lot of workarounds outside of conference management. Membership reports were difficult to set up to get the information needed. Setup is difficult and complex in general, particularly if your organization doesn't quite fit the model they used to develop the software. Although we realize they have to have some sort of fee model, to be charged a fee for charitable donations is hard to accept, .

Customer Service Representatives were very difficult to understand with their heavy accents. The online help search was next to impossible to find the subject you needed.

I would not say that I had any "pros" with the software. Daily use was a struggle and very frustrating.

I found all of the functions and set up very difficult. The function to add any image/artwork was nearly impossible and very time consuming.

Customer service to help navigate issues or concerns

Too many ways to complete the same task and/or too many areas that can "override" other areas

I like the interface for people to register

The facility rental portal is very hard for the public to use

I like how much information it is able to gather from participants and the features like scheduled reporting. I like having the option to export in different file types as that makes my work easier. I like the look on the customer side - it's clean and modern I also like the ability to work through things in the sandbox.

I don't like the look of the back-end site. It feels dated and overly complication.

Mostly positive. There is a lot of power in this product but can be difficult to figure out.

Versatility and lots of customizable options for activity setup.

Not easy to import/export or run certain reports to get info. Extremely difficult to customize report for your needs.

Overall I have enjoyed using ActiveNet and would recommend it

I like the ease of use within ActiveNet and the reporting

There are not any features I have come across that I do not like

Active net is a good option if you are a massive outfit. It can be extremely expensive for small, medium and most large parks and recs, non- profits, etc.

- Great features such as membership management and online registration -User friendly for parents and staff - Looks good

- Extremely expensive product, especially after new price increases - Added features cost additional money

IF THERE IS ANY OTHER PROGRAM THAT I FEEL NEEDS TO BE UPGRADED, IT IS THIS ONE. CAN BE GREAT BUT NEEDS WORK.

THIS PROGRAM HAS MANY GLITCHES AND GOES DOWN ALMOST EVERY TIME YOU USE IT WHICH MAKES IT VERY DIFFICULT TO SAVE INFORMATION STORED.

Great. Would recommend this to races with over 500 runners. Support from the office is great

Provided us with an excellent platform to run our event off. Dashboard allows us great snapshots of our participants

Not wild about the volunteer module of the software. I find it clunky and doesn't function the way I need it to.

Once you get the hang of it it's a great software.

The reports! Has ,amy different filters and options for reports and as being a Rec facility that comes in handy.

CONFUSING. There is not just a single way to access something which i think in the end just makes the software that much harder to understand and learn.

Overall, a really good product and provide us what we need.

Ease of use and customizable reporting options.

Outdated user interface and not the best-looking web design and reports.

It is user friendly. It was brought in by a member and was easy to show other peple how to use.

I really dont have to much say about this matter. It is in use and I don't see a reason to change.

Very easy to use. Not confusing to operate. Good support for questions, etc.

Product can sometimes be slow to respond. No other issues that I can think of.