Excellent reports and functionality

Daxko is the gold standard of CRM tools. Every option is configured to where you expect it to be. Our IT Dept has integrated into our systems and I am working with vendors to use it with external software.

the Mass amount of options and features it is easy to get lost discovering new reports and new ways of doing the same thing.

I like this system overall. It is very user friendly, and at my age, that is very important!

I like the ease of use of this product. It is far easier than our previous product.

There are still bugs to be worked out. For example: when a member's card is declined, the account should be frozen, instead of continuing to charge month after month before being settled. I also find accounts that are system terminated for no apparent reason. Usually associated with an insurance-paid account.

My organization uses Daxko software for childcare billing, health and wellness gym members, we have Daxko Engage, Mobile, and Operations. It will be my suggestion that when the terms for these contracts end to not renew. It would be better to have 4 different systems that can talk to one another, than one inflexible bohemeth limiting what we can do.

There is a pretty in depth help website, customer service is responsive, and the concierge support services are overall very beneficial to learning the system.

Overall, I find Daxko to be a cumbersome software to learn and onboard new members on our team with, moreover, it is an inflexible system for tagging, organizing, and pulling member data. The software itself does not hold data so it is difficult to look back on metrics a year (or sometimes) a few months later. We have to buy additional software systems to do what Daxko cannot do- which adds to cost. The years long contract agreements, means you have to get used to (and build systems around) something that is just not working well (or pay out the contract- not feasible for a nonprofit) To get in depth customer support, you have to pay for concierge package with their team (who are very nice and kind people). Nevertheless, we wanted to delete a large batch of inactive club members out of our system, and there was no easy way to do that, we reached out costumer support and they sent us a price estimate of hundreds of dollars. Unless you have a team committed to never turning over, learning the system in and out, and making airtight systems around it- it would not be my first choice.

From the accounting world I came from, we used a business version of Quickbooks. This is way different but is very effective.

Has become more user friendly over the last 5 years. System is consistent and reliable, very few outages or lengthy waits for the system to come back up.

Limited edit rights after posting a transaction.

I do enjoy it. If you use all the features - it's a great product.

I do like the ease of finding the reports I need - but sometimes it takes a bit to find tehm.

I have worked with Daxko now for over 20 years - - customer service is lacking.