About Gym Assistant

Gym Assistant is an easy-to-use platform that helps small to medium size gyms, health clubs and fitness centers in creating reports and making and accepting credit card payments. The intuitive interface guides gym owners to reduce their workload in maintaining records. Gym Assistant provides tools along with critical information that allow managers to effectively conduct operations and manage membership data.

Users can check-in and register members, print out bills and financial reports on membership, create marketing emails, print labels, sell lucrative membership plans, process EFT, credit cards and recurring payments and keep track of the entire database of members. Through its automation algorithm, Gym Assistant manages membership-related tasks and h...


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Supported Operating System(s):

Windows 10

117 Reviews of Gym Assistant

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(73)

73

4 stars

(36)

36

3 stars

(6)

6

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 117 results

October 2020

Jim from Evolved Athletix

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Great gym software

It's been great, I've been using it now for 5+ years and it's been great.

Pros

The most pronounced feature this software has is it's ease of use and flexibility.

Cons

Honestly, there really isn't any cons to this software. It has all of the functions you would need to operate and keep track of member profiles. Not to mention they are growing and adding things all the time. If I had to list on thing, it would be that there isn't an online member portal, but I'm told it's on its way.

Response from BioLogic

Replied October 2020

Thanks for your positive feedback about Gym Assistant software. Yes, Gym Assistant is specifically designed to be easy use and efficiently operate your gym business. And Yes, our new Online Member Portal will be out for general release within only weeks from now. You are already on our notification list once the date is confirmed, stay tuned! We appreciate your business - thank you! - Gym Assistant

August 2019

James from Natural State Fitness

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Gym Assistant Review

My overall experience with Gym Assistant is positive. While I have no other gym software to compare it to, I've not felt the need to switch.

Pros

It's fairly easy to use. I can teach employees the basics in a small amount of time. The ProShop integration is great! Charging to their account instead of having to require payment immediately has definitely increased sales.

Cons

Unless I've missed instructions on how to do so, I have to process the payments daily. An option to automate it would be nice. I also have a lot of issues with the member picture. It's possible it's just my computer, but half the time I go to take the picture the software will crash. Instead of having the new member wait the 5 minutes it takes for it to boot back up, I just go without their picture.

Reasons for Choosing Gym Assistant

I'm a small town, family owned/operated gym. Gym Assistant is a fraction of the cost and meets my needs well. Mindbody is a lot more expensive, and while it may have more features I do not believe that the extra features would validate the extra cost

Response from BioLogic

Replied August 2019

Thanks for your valuable feedback. We appreciate your business and support. Our Technical Support team will reach out soon to offer assistance with your billing and images. -Gym Assistant

October 2020

Garret from Fitness Focus

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

October 2020

Fitness Focus - Long Time Gym Asst. User

All the main features of the Gym Assistant satisfy all of our needs to operate day to day. Its very simplistic. Have recommended it to other studio owners.

Pros

-Not complicated to use, easy set up -Customer Service is prompt and friendly. 18 years as a customer, there has only been one instance where a problem could not be resolved. -COVID 19 adaptations were helpful

Cons

-Occasional glitches, nothing that affects the usability of the software -Easier reporting for upcoming expiring credit card info -Additional feature like visit-milestones would be helpful

Reasons for Choosing Gym Assistant

Simplicity and Price. Mindbody seemed very gimmicky and over the top. Like going after a fly with a bazooka.

Response from BioLogic

Replied October 2020

Thanks for your valuable feedback about Gym Assistant. We are glad you find our software easy to use. Our development Team has been busy this year with improvements related to COVID-19 including the available eSignatures and Occupancy Monitor plus Online New Member Sign-ups for general release in November 2020. We appreciate your business for nearly 2 decades - thank you! - Gym Assistant

December 2019

Michael from Lift more fitness

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

December 2019

Gym assistant review

First 2 years were good. [SENSITIVE CONTENT HIDDEN] is amazing. I wouldn’t recommend using them in the future though.

Pros

While you’re under the paid customer support things are good. Questions get answered and software issues get fixed.

Cons

Once it runs out you get treated horribly. They don’t call back or fix issues with their software. Not what I’d expect after paying over 6k for their software.

Reasons for Choosing Gym Assistant

I haven’t switched because the cost is so high. I’m A small business and can’t afford to spend another 6k on software.

Response from BioLogic

Replied December 2019

We are glad to receive your feedback and so sorry you feel this way about us. We obviously did not take care of you somehow, and we sincerely apologize. Our Support team will reach out to you directly to see if we are able to help improve your experience using Gym Assistant moving forward. - Gym Assistant

October 2020

Debra from Scott County Fitness Center

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2020

Gym Assist Software

Pros

The product helps with obtaining all aspects of accounting regarding sales. It is in depth, clear to understand and help full for tax reports.

Cons

The help button could have more answers instead of using the manual.

Reasons for Choosing Gym Assistant

Reviewing all options as well as electronic entry, Gym Assistant seemed to be something we could afford and understand. It has helped with the accounting more than we could have imagined.

Response from BioLogic

Replied October 2020

Thanks for your feedback about Gym Assistant Software. Don't hesitate to reach out to our Support team for answers via phone or by email, we always respond and are glad to help. Thank you - Gym Assistant