About SSRPM

SSRPM is a self-service password reset solution, which helps businesses enable users to change their credentials by answering predefined security questions. Employees can utilize the secure portal to update personal information including addresses, names and other details.

SSRPM's account claiming module enables organizations to securely manage handover processes using a unique claim ID to access accounts or credentials. Businesses can add corporate logos to customize the platform and establish brand identity with users. Additionally, administrators can select editable Active Directory fields and attributes for employees to update according to requirements.

SSRPM offers mobile applications for Android and iOS devices, allowing professionals to enroll, res...


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Supported Operating System(s):

14 Reviews of SSRPM

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

June 2019

James from Limestone District School Board

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Set it and forget it

As with other products from Tools4Ever, support is fantastic!

Pros

We use groups and OU’s for a lot of our security needs SSRPM works so well with our environment. Once you have configured the settings for the various levels of users, you don’t need to do anything else. Great product.

Cons

I cannot think of anything to say on SSRPM that I do not like.

June 2019

Dave from QCC

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2019

A must have!

Pros

SSRPM is an excellent product that saves us time, money, and enhances our user experience. It is by far the best investment we have made to help reduce IT Service Desk call volume. Every organization needs a self-service password management solution!

Cons

A streamlined process for managing product branding and customizations during upgrades would be beneficial.

January 2021

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

January 2021

SSRPM Review

Overall It is very useful software and eases from day to day authentication hassels.

Pros

It offers ease of use to support end-users with authentication problems. Provides self-service where there is a request for passwords or account assistance. SSRPM easily combines with login prompts. A connection directly inside the prompt is given for Active Directory passwords or ID logins.

Cons

The object performs its function reasonably well. Maybe it would be helpful to provide an extra feature that would support remote users. It will be excellent to send warnings or updates when a person has been locked out. We may access this information from the Admin Portal, but it would be helpful for a system-generated email.

January 2021

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

January 2021

Review of SSRPM

My overall experience with SSRPM is good enough because I have the tendency to forget my login credentials everytime. I think this product is very good for people like me. It is very user friendly and easy access is also the main feature.

Pros

SSRPM is very flexible for resetting passwords in the case when we forget our credentials. It can be done without any help desk assistance which is great. It is very easy to use in helping end-users with login and credential issues. This software offers self-service where there is a request for passwords or account assistance.

Cons

The product performs its function reasonably well. Maybe it would be helpful to provide an extra feature that would support remote users. It will be excellent to send warnings or updates when a person has been locked out. We may access this information from the Admin Portal, but it would be helpful for a system-generated email.

June 2019

Jeff from Community Bank and Trust of Florida

Company Size: 51-200 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

June 2019

Excellent Domain Network User Password Reset Tool

Never had a single issue in over 10+ years. Very stable product.

Pros

We have used product for over 10 years and it simply does exactly what it says it does and does it very well.

Cons

Early on version had issue where Administrators accounts could not be added, but feature added later and works perfectly.