SSRPM

RATING:

4.6

(14)

About SSRPM

SSRPM is a self-service password reset solution, which helps businesses enable users to change their credentials by answering predefined security questions. Employees can utilize the secure portal to update personal information including addresses, names and other details. SSRPM's account claiming module enables organizations to securely manage handover processes using a unique claim ID to access accounts or credentials. Businesses can add corporate logos to customize the platform and establish brand identity with users. Additionally, administrators can select editable Active Directory fields and attributes for employees to update according to requirements. SSRPM offers mobile applications for Android and iOS devices, allowing professionals to enroll, reset and change...
SSRPM reset passwords

SSRPM Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4

Most Helpful Reviews for SSRPM

1 - 5 of 14 Reviews

James

Education Management, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Set it and forget it

As with other products from Tools4Ever, support is fantastic!

PROS

We use groups and OU’s for a lot of our security needs SSRPM works so well with our environment. Once you have configured the settings for the various levels of users, you don’t need to do anything else. Great product.

CONS

I cannot think of anything to say on SSRPM that I do not like.

Dave

Higher Education, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

A must have!

PROS

SSRPM is an excellent product that saves us time, money, and enhances our user experience. It is by far the best investment we have made to help reduce IT Service Desk call volume. Every organization needs a self-service password management solution!

CONS

A streamlined process for managing product branding and customizations during upgrades would be beneficial.

Anonymous

201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2021

SSRPM Review

Overall It is very useful software and eases from day to day authentication hassels.

PROS

It offers ease of use to support end-users with authentication problems. Provides self-service where there is a request for passwords or account assistance. SSRPM easily combines with login prompts. A connection directly inside the prompt is given for Active Directory passwords or ID logins.

CONS

The object performs its function reasonably well. Maybe it would be helpful to provide an extra feature that would support remote users. It will be excellent to send warnings or updates when a person has been locked out. We may access this information from the Admin Portal, but it would be helpful for a system-generated email.

Anonymous

51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed January 2021

Review of SSRPM

My overall experience with SSRPM is good enough because I have the tendency to forget my login credentials everytime. I think this product is very good for people like me. It is very user friendly and easy access is also the main feature.

PROS

SSRPM is very flexible for resetting passwords in the case when we forget our credentials. It can be done without any help desk assistance which is great. It is very easy to use in helping end-users with login and credential issues. This software offers self-service where there is a request for passwords or account assistance.

CONS

The product performs its function reasonably well. Maybe it would be helpful to provide an extra feature that would support remote users. It will be excellent to send warnings or updates when a person has been locked out. We may access this information from the Admin Portal, but it would be helpful for a system-generated email.

Jeff

Banking, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2019

Excellent Domain Network User Password Reset Tool

Never had a single issue in over 10+ years. Very stable product.

PROS

We have used product for over 10 years and it simply does exactly what it says it does and does it very well.

CONS

Early on version had issue where Administrators accounts could not be added, but feature added later and works perfectly.