Best in remote access to connect any time and this is very easy for IT admin to jump on. Always BEST CUSTOMER SUPPORT to take owner ship.

I dislike that I can not be logged in on multiple devices.

There is NO way to speak to someone, everything is bot type chat, long hold queues and email tickets. Avoid this, you get what you pay for.

Over all I'm really happy with Atera it meets many of our needs and does almost all that we need it too. Also their support has been top notch.

I have worked with more advanced products for years, but this just works. Support is great and the community is awesome.

The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer.

Remote access and recovery management are the key benefits that we have gained.

Nothing to Dislike but Lack of Linux agent is killing us.

This is the best value I have been able to find with all the RMMs, with all the features I need and many I dont, that i have been able to find at a good price point for any company size.

The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also.

I was using a home grown solution that was clunky and I didn't really have time to build out. This has what I need, and the cost is far better then other solutions.

The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise.

It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good.

Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

ATERA is easy to use, fast and very reliable platform for remote management and.

A nice gui and a strong search engine make it easy to use. Patch management much more effective than my previous product.

I like the remote management ,bundling with Splashtop, integration with Anti-Virus and other packages. There is far more features than we use.

We can quickly see where there are problems through the dashboard.

I feel happy with this tool, it helps me a lot.

Patch alerting is weak; Not sure about Antivirus alerts.

They actually care about their customers and their success. The flat per technician pricing is fantastic.

My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.

The willingness for all participants to help each other [including our organization - which is quite new to the group] is truly excellent, & well appreciated for us 'newbies' that are ramping up.

It provides patches for OS based security patches and for 3rd party softwares as well, like vlc media player etc.

Product support variety of platform and it is easy to implement and support. Price of the product is low as compared to other product available in the market.

Exceptional tool with great features and cost effictive.

Keep your computers and servers safe with updated patches.

Automatization of patches and updates is a bliss with this software. Suitable for large eviroments or small ones.

It's a good product for what it is. But there are WAY better solutions out there to do what Patch Manager does, and for far cheaper.

3Th party patchmanagement is also very important, not only Windows updates. Take over machines from the same portal/dashboard, as integration for our servicedesk works also nice.

Integrated well with other solarwind products.

Allows for non windows applications to be patched and installed with Windows updates WSUS. It simplifies the update interface but still keeps true to WSUS.

You can automate the Cleanup Wizard, but that has it's own problems, which Patch Manage doesn't solve. You still need yet another product from another vendor to solve that problem.

Support team was very attentive and helpful, trying to help me to overcome the problems. Apparently, my environment was too complex for this solution.

It depends solely on WSUS. That of course includes all the problems associated with WSUS.

Every once in a while some devices, loose connection or is mis-configured, but after a few tweaks your back to patching as usual. Which is setup up and monitor if devices are patching.

Positive and highly recommend for either a larger business with inhouse IT, or for MSP's looking for a patching solution.

This saves bandwidth when updates occur and allows for a more reliable and consistent success rate.

This software takes WSUS and dominates it, that is the best way I can explain it. The reports you can get are accurate and amazing.

Patch Manager can be a bit difficult to use at first. We had to rely heavily on the administrator guide to get started.

We have used this software for a while now to manage patches for them, and system monitoring. All in all, so far this is great.

The product cannot be installed on Linux platform. Does not support legacy OS patching.

Can be a bit awkward to navigate around, but once used a few times you know where parts are located.

US Dollar

Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over their networks and devices from anywhere, so they can work smarter and faster. 
With Atera, you can manage your entire IT operation — from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and even dozens of integrations with the tools you already know and love — all in one place.

Our pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.

*New: Atera integrates with Open AI (the creators of ChatGPT) for quick and seamless script creation and execution, saving IT professionals time and letting them focus on the work that can’t be done without them!

Try Atera for free: www.atera.com

Atera Pricing
Atera offers transparent pricing, with unlimited devices at a fixed cost so you can continue growing your team and coverage without growing your bottom line. 


Atera offers a product for IT departments and a product for MSPs.


For IT Departments:
Professional - from $149/technician billed annually, or $169/technician/month, billed monthly 


Expert - from $169/technician billed annually, or $199/technician/month, billed monthly 


Master - from $199/technician billed annually, or $239/technician/month, billed monthly


Pro - $99/technician/month, billed annually or $119/technician/month, billed monthly 


Enterprise - contact us!


For MSPs:
Pro - $99/technician/month, billed annually or $119/technician/month, billed monthly 


Growth - $129/technician/month, billed annually or $149/technician/month, billed monthly 


Power - $169/technician/month, billed annually or $199/technician/month, billed monthly


Superpower - let’s chat!



LongDescription

Support Ticket Management

Real-Time Analytics

Surveys & Feedback

User Management

Status Tracking

Billable Items Tracking

Email Monitoring

Application Management

Customizable Reports

Document Storage

Proposal Generation

Internet Usage Monitoring

Access Controls/Permissions

Activity Tracking

Session Recording

IT Asset Management

Automatic Patch Deployment

Real-Time Monitoring

Virtual Machine Monitoring

Workflow Configuration

Contract/License Management

License Management

Task Scheduling

Active Directory Integration

SSL Security

IP Address Monitoring

Policy Management

Real-time Alerts

Single Sign On

Baseline Manager

Approval Process Control

Knowledge Management

Remote Update/Installation

Automated Routing

Call Center Management

Scheduling

Data Import/Export

Anti Virus

File Transfer

Problem Management

Event Logs

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Bandwidth Monitoring

Audit Trail

Uptime Reporting

Server Monitoring

Network Analysis

Screen Sharing

Mobile Access

Cost Tracking

Simple Network Management Protocol (SNMP)

Unattended Access

CMDB

Capacity Management

Compliance Management

Real Time Data

Performance Metrics

Network Wide Management

Service Catalog

Two-Factor Authentication

Issue Management

Maintenance Management

Diagnostic Tools

Configuration Management

Role-Based Permissions

Client Portal

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Threshold Alerts

Asset Tracking

Customization

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Patch Testing

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Network Resource Management

Deployment Management

Dashboard

Patch Management

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Web browser (OS agnostic)

Pay Per Technician, Unlimited Devices, It’s That Simple.
Pro - $99/technician/month, billed annually or $119/technician/month, billed monthly
Growth - $129/technician/month, billed annually or $149/technician/month, billed monthly
Power - $169/technician/month, billed annually or $199/technician/month, billed monthly

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Atera

Live Online

Webinars

Documentation

Videos

SolarWinds is an on-premise security and patch management solution that offers Microsoft Windows Server Update Services (WSUS) management, System Center Configuration Manager (SCCM) management, compliance management and reporting within a suite.


SolarWinds features Microsoft WSUS management, which allows users to manage patches for Microsoft product suite from Windows Update Agent. It also offers an extension to manage third-party patches as well. The product also features SCCM integration, which allows users to manage security patches for third-party software and solutions.


SolarWinds features vulnerability management, which allows users to discover patch vulnerabilities in Microsoft applications. The software also includes pre-built test packages, which help users with patch scripting, researching, packaging and testing.


SolarWinds features customizable reporting and dashboards, which allow users to track the status of patched and system updates under production, testing and implementation stages. Users can also prepare compliance reports required for auditing.



Atera vs SolarWinds Patch Manager

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