# Remedyforce Software Reviews, Demo & Pricing - 2026 > Review of Remedyforce Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/patch-management/bmc-remedyforce-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Remedyforce Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/patch-management/bmc-remedyforce-profile/reviews/) # Remedyforce 2026: Benefits, Features & Pricing Wondering if Remedyforce is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Remedyforce 4.3 [(15)](https://www.softwareadvice.com/patch-management/bmc-remedyforce-profile/reviews/) Pricing Pricing available upon request ### About Remedyforce Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports. Remedyforce provides a platform with built-in ITIL best practices and automated self-service capabilities that allow agents visibility across different processes and teams. The user experience for service delivery is customized for each role which provides the key information required for each position. The customization lets employees have access to the relevant information. The application contains a social structure which enables users to like, comment, and share different pieces of information, including reports and data. Remedyforce minimizes conflicts and ensures successful changes with collision detection and impact analysis. The software marketplace provides extensions and add-ons with applications like AutomationEdge, actionHub and cloud coach projects. Wondering if Remedyforce is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Remedyforce User Interface ## Popular Remedyforce Alternatives Main Product Remedyforce 4.3 [(15)](https://www.softwareadvice.com/patch-management/bmc-remedyforce-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.17Value for money - 4.0Customer support - 4.27Functionality Pricing Available upon request Get Price Alternative Product [monday.com](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6050)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.28Value for money - 4.43Customer support - 4.45Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) 4.4 [(15393)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.28Value for money - 4.20Customer support - 4.44Functionality Pricing Starting at $7.91 per month Get Price Alternative Product [Asana](https://www.softwareadvice.com/project-management/asana-profile/) 4.5 [(13582)](https://www.softwareadvice.com/project-management/asana-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.40Value for money - 4.33Customer support - 4.38Functionality Pricing Starting at $10.99 per month Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5255)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) 4.4 [(3008)](https://www.softwareadvice.com/project-management/wrike-profile/reviews/) Ratings Breakdown - 4.18Ease of use - 4.20Value for money - 4.33Customer support - 4.31Functionality Pricing Starting at $10.00 per month Get Price ## Remedyforce Pricing and Plans Starting price: $50.00 Free Trial Free Version Basic $50.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Remedyforce Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Remedyforce API Approval Process Control Asset Tracking Assignment Management Availability Management Baseline Manager Calendar Management Call Center Management Capacity Management Catalog Management Change Management Compliance Management Compliance Tracking Configuration Management Contract/License Management Corrective and Preventive Actions (CAPA) Credential Management Customer Database Customizable Dashboard Customization Dashboard Diagnostic Tools Email Management Email Monitoring Forms Creation & Design Full Text Search Incident Management Inventory Management Issue Auditing Issue Scheduling IT Asset Management Knowledge Base Management Knowledge Management License Management Maintenance Management Maintenance Scheduling Patch Management Problem Management Project Management Quality Assurance Real-Time Chat Recurring Issues Release Management Remote Access/Control Resource Management Search/Filter Secure Data Storage Server Monitoring Service Catalog Service Reporting Supplier Management Task Management Ticket Management Version Control Workflow Automation Workflow Configuration ## Remedyforce User Reviews Overall Rating 4.3 Ratings Breakdown 5 53% 4 40% 3 0% 2 7% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.2 Customer support 4.0 Functionality 4.3 Nicole W. Verified reviewer Fine Art Self-Employed Used daily for less than 2 years Review source Reviewed October 2023 Good for what it is by to expensive too 4 Remedyforce can be expensive, and the initial setup and configuration process can be complex. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: It's fairly Easy to use and navigate and it has a comprehensive set of features for IT service management that meets ITIL standards. Cons: It can be expensive if you are using it for a small to medium size business and the capabilities are not as robust as they could be for the price. Read More VR Verified Reviewer Retail 10000+ employees Used weekly for less than 2 years Review source Reviewed January 2025 Top Help Desk Tool 4 Use it for automating approvals in our change and incident management, and use it for documenting changes. Ratings Breakdown 5 Ease of use 4 Functionality Pros: It has features that are intuitive for our change and incident management workflows and approval flows. Cons: It has an outdated user interface, which makes it less appealing to work with. Read More CO Chris O. Verified reviewer Higher Education 501-1000 employees Used daily for less than 2 years Review source Reviewed June 2022 Not the best 2 Was glad we switched and so were most of the co-workers I talked to. Ratings Breakdown 2 Ease of use 3 Functionality Pros: It provided reporting on the most important things. Cons: Overall usability was lacking. The system seemed too convoluted and was not intuitive. Reporting seemed to be limited as far as capabilities. Read More mm mike m. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 12 months Review source Reviewed August 2022 Remedyforce Console - User Perspective 4 We migrated from Microsoft Service Manager to Remedyforce. Some of the historical data from SM was imported into Remedyforce, and for the most part is working well. Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: We primarily use this product as our ticketing system. As an MSP, we support multiple companies, and users are able to open their own tickets either via email or entering them in the portal. Cons: Tickets with multiple Tasks do not have the ability to enter time worked on the individual task, only the main ticket. Reasons for switching to Remedyforce SM was not designed for multi tenant system. Remedyforce allows for this. Read More pa peter a. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Review source Reviewed November 2022 My Days On Remedy 5 Remedy is a flexible system to use for ITSM. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: The ticket management feature of Remedy is ease to use even as a novice. It is ease to filter for all Service request relating to your department and you can actually spool a report to support your audit. I like the fact that SLAs can be monitored to assist resolvers prioritize which request to resolve first. Cons: I don't like the fact that I will have to request the admin to share a report of all my resolved tickets, I should be able to do that myself. Read More MR Manish R. Verified reviewer Mechanical or Industrial Engineering 10000+ employees Used monthly for less than 2 years Review source Reviewed January 2023 Awesome Ticketing Featured Tool 5 excellent experience in terms of using remedyforce Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Ease of use, ticketing, logging, alerts, breach sla etc. Cons: nothing as such since the software meets all the business requirements properly Reasons for choosing Remedyforce best and easy to use and user friendly Read More GR Gerardo R. Verified reviewer Information Technology and Services 501-1000 employees Used daily for less than 2 years Review source Reviewed April 2024 Remedy feedback 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: It is really easy to use and the support team is very competent Cons: Sometimes the responses from support it can take up to 3 days Read More PM Pauline M. Computer Software Used unspecified for less than 2 years Review source Reviewed October 2015 Fewer Platforms = Improved Service 4 Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: Remedyforce brings the processes of ITSM to the force.com platform. With all of the data on a single platform, you can eliminate the black hole that typically exists between your Customer facing service/support teams and your dev Ops/IT teams. Easy to implement and very flexible, and simple to roll-out because for teams already using Salesforce, there is no new interface to learn, it is simply a new tab on their desktop. Remedyforce has all of the components of a strong ITSM tool - Incident mgt, Service Requests, Change Mgt, Problem mgt, CMDB, workflows, etc. Since it is built on the force.com platform, your developers and administrators can support both systems, no need to bring in another skill set which simplifies your support and ongoing development of the tool. BMC is a great partner who has been in this space for years. They are not just a vendor, but work with you as a partner to share their insights, with continuous enhancements via the Saas platform. If you have an IT challenge, they can leverage their vast knowledge of this space to get you an answer. Cons: There are some products on the market that have a few more whistles and bells, including some of the other premise based BMC products. Read More NM Nikhil M. Computer Software Used unspecified for more than 2 years Review source Reviewed October 2015 Great Product !! 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: It is based on the very widely used BMC ITIL practices. It makes us of Salesforce technologies which lets you distribut this product very easily and connect with your existing customer base. Cons: This product has served all the functions very well. nothing comes to my mind as i don't like about the product. Read More KT Kellee T. Computer Software 501-1000 employees Used daily for less than 6 months Review source Reviewed November 2016 helpful product for IT department 5 We use Remedy for our ticketing system in my IT department. This is the one system I am in and out of all day. There have been upgrade periods that have been a bit painful to get through but other than that the product is great for what it is intended to do. It is easy to navigate and has a lot of features that I do not necessarily use often but enjoy having the options. I have noticed that there are several ways to do the same thing, which is nice but could be confusing to an end-user who is not tech-friendly. Overall I like Remedy and would recommend it to others as an effective product for a ticketing system. Ratings Breakdown 5 Ease of use 5 Functionality Pros: Easy to use, lots of features Cons: different web browsers changes appearance/features Read More Showing 1 - 10 of 15 Reviews [See All Reviews](https://www.softwareadvice.com/patch-management/bmc-remedyforce-profile/reviews/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (732) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? Our experts can help you compare Remedyforce with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice