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Datto RMM vs Naverisk

Datto RMM vs Naverisk

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Overall Rating
4.3 (26)
4.8 (94)
Ease-of-Use
4 / 5
4.6 / 5
Value for Money
3.9 / 5
4.8 / 5
Customer Support
4 / 5
4.8 / 5
Functionality
4.1 / 5
4.6 / 5
Last Review Written
September 26, 2024
October 22, 2024
Pros/Cons
  • Pros

  • Well laid out dashboard and good documentation, patch management it great and support is helpful.
  • Overall it was a great product. We used this along with some other Datto products all of which we liked.
  • Overall we like Datto as our RMM platform. We've used several over the years and so far happiest with this one.
  • Cons

  • When a job has failed, maybe we can gather more specific data for troubleshooting purposes.
  • Once connected it would sometime leave the users desktop all black until they rebooted.
  • Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.
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  • Pros

  • It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs.
  • Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome.
  • Our engineers like the fact that it is easy to use and with the ticketing system and excellent remote access capabilities, it has become our primary tool for supporting our clients.
  • Cons

  • Sometimes i get a little lost in the menus. Oh and i cannot directly close tickets from emails.
  • Lack of communication when purchased by ECI software.
  • Project Management and Cloud Spaces modules, both are rather useless to us.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Product Screenshot
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos