Datto RMM vs Naverisk
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4 / 5
4.6 / 5
Value for Money
3.9 / 5
4.8 / 5
Customer Support
4 / 5
4.8 / 5
Functionality
4.1 / 5
4.6 / 5
Last Review Written
September 26, 2024
August 6, 2024
Pros/Cons
Pros
- Well laid out dashboard and good documentation, patch management it great and support is helpful.
- Overall it was a great product. We used this along with some other Datto products all of which we liked.
- Overall we like Datto as our RMM platform. We've used several over the years and so far happiest with this one.
Cons
- When a job has failed, maybe we can gather more specific data for troubleshooting purposes.
- Once connected it would sometime leave the users desktop all black until they rebooted.
- Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.
Pros
- It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs.
- Naverisk is easy to use and the support is outstanding, there is also a solid upgrade environment and feature requests from users are listened to and acted upon.
- Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome.
Cons
- Sometimes i get a little lost in the menus. Oh and i cannot directly close tickets from emails.
- Lack of communication when purchased by ECI software.
- Project Management and Cloud Spaces modules, both are rather useless to us.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
