About FileWave


FileWave is a mobile device management and client administration solution that allows small to large size businesses manage application deployment, network configuration, passwords, profiles, email settings, patch management and more. The platform helps users block explicit content across various social platforms such as iBook Store, iMessage, YouTube and AirPlay.

FileWave offers a centralized console that allows IT managers to manage devices, profiles, asset distribution, bring your own device (BYOD) rights and permissions. This functionality can be accessed via a self-service portal and role-based access. It allows administrators to create custom settings with a parameterized profile module. Additionally, it provides detailed inventory reports with information on mobile device management (MDM), enrollment data, installed applications, device details, and IP addresses.

FileWave integrates with various third-party applications such as InvGate Service Desk and ServiceNow. The product is available on an annual subscription pricing and support is extended via phone, email and online helpdesk.



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Supported Operating System(s):

Web browser (OS agnostic)

25 Reviews of FileWave

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(14)

4 stars

(10)

3 stars

(0)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-20 of 25 reviews

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January 2019

Michael from Rockingham County Public Schools

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

For what you pay -- Great Software

There are 2 of us in charge of administering FileWave at our company. One guy is over the Apple side of things and I take care of the Microsoft side of things. Both of us like Filewave though we both are learning new things everyday. The pricing of the program was the last consideration we looked at, but I must say that it was what swayed us to go with Filewave. There are other MDMs out there that are better and more intuitive, but they are all triple the cost. For the price, you can't go wrong with Filewave.

Pros

The WYSYWIG GUI is easy to navigate and gives you the ability to create custom folder groupings for organizing your devices.
The fact that we can manage PCs, Macs, and iOS devices from one tool gives a price advantage of not having to buy and maintain multiple managements programs.
The "Observe Client" feature is super handy to remote into and control Macs and PCs.
One super feature is the "Magic Fileset" feature that allows you to create filesets using only the changes a program or file makes in a device when installed or transferred. I'm not a great scripter, so this feature helps a lot.
Now, you are able to include scripts that can be activated pre, during, and post flight of a fileset.
The imaging works fairly smoothly if you can figure out what all you can get away with in Windows 10 that won't prevent sys-prepping.
The ability to have boosters to aid the main Filewave server allows you to maintain relatively large architectures.
Their support team is prompt and will go step-by-step with you to resolve issues.
I like how you can set up multiple users and give specific levels of permission to each user.

Cons

It seems a little prejudiced on the side of favoring Apple over Microsoft. I am told this will be changing with the transfer to the new CEO.
There is a whole lot of documentation, but the online versions are not very user friendly. Again...documentation is light on the Windows side and tends to not be properly and thoroughly updated to the current operating systems. For instance, when I look up how to do a certain item on Windows 10, it will show how to to do it on Windows 7 but say that the same process can be done on Windows 8.1 and 10. Well...maybe it can, but you really need to know Windows in order to make the adjustments since they aren't exactly the same in their processes.

Response from FileWave of

Replied February 2019

We're excited to hear about how you're using FileWave to streamline your work with Filesets and other key functionality. Thank you for your honest review - please keep directly providing us your ongoing feedback so we can consider it when developing future updates.

January 2019

Mirko from Zeitverlag Gerd Bucerius Gmbh & Co. Kg

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2019

A new way of our “deployment-thinking”! And still a great choice...

Our impressions on FileWave: Sureley it is all about technology. But we are only a small team of 5 admins for all our apple clients. So we need a strong partner with an outstanding support. 
This includes various in-house and almost worldwide (even if only sporadically) departments with several demands on software, settings and needs. Before the decision to FileWave, various adjustments were only possible to a limited extent and with considerable effort. It already started with an elaborate process to create, test, re-adapt, and distribute packages to the right places. Without a meaningful booster process in a DMZ this was hardly possible. We can now finally rethink - filesets replace the time-consuming use of packages in almost allplaces. And this in a mostly simple but always complex way to expand. Includes all software, preferences, setting, access permissions and pre-post-whatever scripts. Thus complex installations can be summarized wonderful simply and still be arranged in individually. 
This was one of the outstanding features of Filewave, as it saves us a lot of time and takes our thinking about the distribution of needs of all kinds to a new level. Second: With the booster technology, we now have access to all our employees, no matter where, at what time or in what network. The Internet is all it takes for our IT to act. For changes and updates of security settings and innovations of our production software, this procedure is unremitting and gives us an time advance

Pros


Self-service and kiosk - in the future we will increasingly focus on supporting the end users in their independence. With a well-structured self-service and an IT-supported kiosk, end users should have more control. 
 DEP - the integrated DEP Manager will support us in the introduction of DEP with new and"old" devices and will facilitate the initial inclusion of new hardware in our client management. 
FileVault Key Management - We are already using Institutional Recovery Keys, but want touse the personal key solution in FileWave in the future. 
 License Management - For administrative overviews of compliance reports, we will useFileWave in the future. This gives our administrators a quick overview of the licenserequirements. 
with our external procurement solution including various release processes, license softwareshould be automatically made available to authorized persons in addition to the previousmostly free software. 
 MDM - In addition to the daily challenge of smaller requirements, we will continue to expandthe DEP integration with FileWave and guarantee a smooth integration of the iOS devices. 
 Network - Exchange with other IT colleagues from other companies to get to know manyother possibilities. In many cases the problems are comparable, the solution does not always have to be reinvented.

Cons

I am just worried about the fact, that it took us such a long time for choosing this product.

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

January 2019

Perfect in multiplatform environments!

I find Filewave to be a compelling solution for cross-platform client management. It's reliable at getting software installed and does a good job reporting back client information. I simply wish QA could be improved.

Pros

Filewave does a very good job consolidating all the platforms of devices - iOS, Windows, Chromebooks, macOS. Filewave's foundation is built with a strong Apple focus but has definitely been working over the years to build it's Windows and Chromebook feature set. Also compared to many competitors, I find it to be the most reliable in terms of successfully pushing software to machines.

Cons

QA issues have plagued this software for many years. I've yet to do an upgrade and not have some major functionality break. We try postponing upgrades until the .1 or .2 patch releases typically but often we have no choice in order to get support for latest versions of iOS/macOS.

Response from FileWave of

Replied February 2019

Thank you for your honest review. We¿re pleased to hear that you find our multi-platform functionality reliable and effective. We strive to provide the best product with key functionality to coincide with new platform releases on short notice - please keep providing use your direct feedback so we can keep providing the most stable and effective endpoint management solution in the market.

January 2019

Dan from Kaleidoscope Imaging

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Hours Saved = Money Saved

The big issue I was facing was being able to manage all the IT assets as well as being able to setup new machines in a timely manner. Before when I would have to setup a new machine or setup an existing machine, it would take almost 6 man hours because i had to do all the settings manually. Now, All I need to do is take it out of the box, add it to FileWave, designate the machine to a specific group and then FileWave does the rest. It installs all the specific apps and configurations I want. Each machine doesn't have admin access so it's very important that the machines are configured with a standard build across the board. Because of FileWave, I know what each machine has installed on it both hardware and software with a quick glance.

Pros

It's super easy to use. Software updates and patching is now a breeze compared to before. I use to go to each machine manually and spend easily 2 nights just patching. Now I can do it in one night in less than 5 mins. Having the ability to deploy a patch or software update, set a timer on when to deploy and then get a report after it finished... makes life so much easier when it comes to managing IT assets.

Cons

The tracking features could be a bit better.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Filewave is the complete device management suite for multi platforms.

FileWave is the all in one Swiss army knife of device management tools. We chose this product because of its ability to help us with managing our iPads, MacBooks and Windows PC's. The support and leadership are also the reason our company chose FileWave. They really listen to the customer and want to make the experience a positive one. They believe the product is the what makes "IT the Easy Button". In many ways FileWave has done that for us. I am not sure how we could manage over one thousand devices on a daily basis with out it!

Pros

The fact that we can manage all devices from a single pane of glass is the key. Working with PC's, Macs, iOS, Android, Chrome devices makes this product above any other. I can manage devices, distribute packages and patches, I can remote into a device and run queries on device performance. What more do you need!

Cons

I have not had any issues that would warrant a negative response. The support team is great and would take care of any concerns.

January 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2019

Filewave claims to do it all, and it does...not everything well

Overall a mixed bag of useful and painful. Could have used better advice for setup such as what hardware/server OS to use. Apple is to blame for a lot of any issues we've had, Filewave stays up to date and has the best support I've ever dealt with.

Pros

I like the versatility of Mac or PC management. I like remotely pushing out software, to whichever computers I want...makes managing over 10k computers a LOT easier.

Cons

Sometimes slow, sometimes installs software without any reason visible (hard to see what is going to be installed on certain clients because of hierarchies of folders). Should have an easier way to create software packages to push out (like Ninite).

Response from FileWave of

Replied February 2019

Thank you for providing your review of our software. We are always pleased to hear about how helpful our Support team is - they truly are a great group. Please keep giving us your feedback about your experience and be sure to let us know if we can help with any Apple-related issues.

January 2019

Mitchell from Indianola Community School District

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

January 2019

Great Multi-Platform Management System

We use FileWave in a school setting. Previously we used separate management systems for iOS, MacOS, and Windows machines. FileWave is constantly usdating and improving their infrastructure, which has been great. They hold a yearly cilonferwnce that is very informative and let's us learn new skills in areas we choose. Their support is helpful, but getting in touch with them can be difficult. Their phone support has a max wait of 15 minutes, and then you get forwarded to voicemail. This happens almost every time I call. All in all, it works great, and we are happy with our switch to FileWave 2 years ago.

Pros

FileWave is a great management system that allows you to manage, observe, update, and push software to Mac, Android, iOS, and MacOS.

Cons

There isn't a quick and easy way to see status of filesets that have been pushed, such as a pie chart.

January 2019

Gena from Burlington Area School District

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Makes My Job!

I have been using FileWave to manage our schools' computers for many years now and I don't know how I would do my job without. Everyday I get requests that a staff member needs a specific printer or an app/software and I can easily push them out with FileWave. This is the third year of also using FileWave to mange our iPads and this is working great to add the requested apps that come in regularly.

Pros

I like that when requests come in for a printer or software install, that I can open FileWave and send it out to my clients computers. No more running around!

Cons

The only con that I have is my own fault and that is keeping the filesets up to date.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

January 2019

Great Functionality With A Few Bugs

Pros

The software is updated regularly and functions reliably. The platforms that can be managed are also a plus. Overall the software allows us to manage our computers and mobile devices without many issues.

Cons

There are certain problems that occur and it appears to be database or command related. When speaking with support the best advice is often to wipe the device. This would be my biggest concern with the company. User data is important and erasing. device should not be a normal solution.

Response from FileWave of

Replied February 2019

We¿re happy to hear that our regular updates, multi-platform service, and functionality help you get the job done! Thank you for providing your honest feedback - please keep telling us directly about your experience so we can work to provide the best product experience possible. We¿d love another chance to help troubleshoot and resolve those database issues you are experiencing. Please reach out to us through our support portal at https://www.filewave.com/support/alliance-support.

January 2019

Jeffrey from Lafayette Catholic School System

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Ultimate Flexibility

3-year FW user with experience using the platform to manage a complex environment across 6 campuses.

Pros

Filewave allows the LCSS technology department to respond in real time to the various challenges we face. From creating new filesets to deploy necessary programs to modifying user settings, Filewave truly does it all. I've found the platform to be user-friendly and the Filewave support team to be knowledgable, patient, and thorough.

Cons

Continued buildout of the knowledge base and documentation of best practices for administration would be appreciated.

January 2019

Matt from Huntington County Community School Corp.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Solid MDM solution, with outstanding customer support

Pros

FileWave is built for multi-platform support from the ground up. It's allowed us to centralize management of all devices in our school district, including integration with Apple DEP and VPP programs for even easier device enrollment and application distribution.

Cons

My only gripes tend to be with specific missing features that I happen to know are offered by competitor's products. That being said, FileWave has proven very open to feedback, and committed to adding the features that are most commonly requested by their clients.

April 2019

Garret from The Kag3 Gaming

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2019

A must have for all our devices!

Overall we have been super happy with Filewave. We tried out cheaper software that was promised to do more and we ended up leaving them in a few months, returning to Filewave.