ManageEngine Patch Manager Plus Software


Patch Manager Plus by ManageEngine is a cloud-based patch management software for small, midsize and large enterprises. It is suitable for businesses in banking, finance, IT services, health care, pharmaceutical, manufacturing, military, government, logistics, education and media/entertainment industries. Primary features include patch tracking, patch deployment, patch testing, patch compliance and reporting.

Patch Manager Plus allows users to detect missing patches, test patches, deploy them and provide detailed audit and compliance reports. It can deploy patches to above 250 third-party applications including Adobe, Java, WinRAR and more. Other features include service pack deployment, role-based access, antivirus updates, server application patch management and two-factor authentication.

It is available in a subscription and one-time license pricing option. It is compatible with Windows, Linux and Mac operating systems. Support is offered via email and over the phone. Other support options include FAQs, a knowledge base, user guides and demo videos.



28 Reviews of ManageEngine Patch Manager Plus

Overall rating

4.46 / 5 stars

Filters:

Showing 1 - 20 of 28 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

December 2018

Great - mid-size/enterprise level tool

Pros

What I like best about the tool is the searching and testing of applicable patches.

Overall, ease of automation and third party patches.

Cons

Start up time was a little longer then expected (support was great for it).

The user interface throws a lot at you and can take a while to learn to navigate.

November 2018

James from NHS

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

November 2018

An easy to use updates manager

Pros

This product is so easy to use. It has so much functionality and gets the job done.

Cons

The only thing at present, i would like to be able to initiate a software update scan from the web base gui. This has been submitted to the Manage Engine team.

November 2018

Tim from Services Center FCU

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Manage Engine Desktop Central

We used to use WSUS which required constant fixing/uninstall/reinstall. It was a total waste of time. We installed Manage Engine and once setup it found many patches which WSUS didn't find and updated them without an issue. Love the product.

Pros

Easy to use and setup.
GUI of overview of current status is simple and easy to see.
Many other features as remote control was very nice. It has saved us with the ability to connect to servers when RDC would not connect.

Cons

I had one support call which took longer than expected to get resolved. Once the remote session was done however the problem had magically fixed itself.

November 2018

Jack from Piedmont Advantage Credit Union

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

A great product! A+

Our business was using WSUS for patching, we found that it was lacking in major key areas. The reporting was lacking and hard to navigate, it did not support third party applications, and was not reliable for on the spot patching. ME Patch Manager Plus took care of all of these problems, the deployment was simple, automation was built in with no reliance on group policy updates, and we could install critical patches immediately.

Pros

Ease of automation and 3rd party patches.

Cons

Nothing other than having to pay for it.

October 2018

Jeremy from Corsicana Mattress

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Review

Pros

Remote Distribution servers, very easy to set the IP ranges for remote offices

Cons

nothing really. Everything is easy to use and understand

October 2018

Jagadeesh from Indegene Lifesystems Pvt Ltd

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Patch Manager Plus

Pros

Patch manager plus is more user friendly and has many features to schedule patches. I liked the software more on Windows, MAC and Linux OS.

Cons

Agent installation needs to be remote installation.

October 2018

Sridhar from Indegene Private Limited

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Patch Manager Plus Review

Pros

1) Easy to use
2) Reporting
3) Simple interface
4) Less compute utilization

Cons

1) Credentials management on MAC & Linux boxes

October 2018

David from Highlander I.T. & Telecoms

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Excellent patch management solution

After a bit of a learning curve to get setup and deployed, I set a daily job to roll out updates. After a few days I found that it had got through the workload and updated the clients effectively. It continues to manage the patching with little involvement from me. The only niggle is that it does leave servers pending a reboot, on occasion. This is not a slight on the product however, and it does empower you to do the reboots through its interface.

Pros

Support for wide variety of 3rd party products.
Excellent value for money.
Easy (overall) deploy and monitor.
Good support.
Once up and running works its way through the outstanding patch workload.

Cons

Mainly niggles, but worth mentioning some. Do not let these put you off however, it is a solid product!

The portal creation process is a bit fragmented.
It is an element of a larger product, so most articles refer to that parent product.
The interface is feature rich but takes some getting used to (don't they all!).
Initial setup and deployment needed some teething and tinkering (support is good).
Support is decent but not immediate.
Issues deploying some 3rd party patches.
Shows some patches pending when they are not - isolated issue to couple of machines.
Performs best with an on-premise deployment server.
Patches may need multiple cycles - but this is due to some patches requiring reboots.

October 2018

Martin from Laron Incorporated

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Set it and forget it.

Once Patch Manager Plus was properly tested and configured my only need is to review the reports that are in my inbox each week. If there are problems (windows related 90% of the time) I get pointed in the right direction from support and get the issue resolved.

Pros

A set/forget type of system!
Lots of flexibility
Great support

Cons

Took a bit to configure as there are a lot of options, not really a con, but worth considering for the less experienced.

October 2018

Tre from MBC

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Review

Very well

Pros

Works Well, Support helps, fast support

Cons

Couple minor annoying bugs. Nothing critical

October 2018

Rajesh from Indegene

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

PMP easy update

We 1st time implemented the PMP in the production, as we used use Microsoft WSUS services & no third party patches were updated. Once we started using PMP, we could achieve less complaint systems in the production. Guess in another few months every systems will be 100% patched.

Pros

Easy way of deployment patches for client & managing the same.

Cons

Turn around time when we raise any issues with support.
SLA should be set.

October 2018

Frankie from MannaCare

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

October 2018

Missing Patches & Network Status

Pros

Easy to use and setup
Easy to upgrade
Latest Security News is very helpful

Cons

Problem with missing patches by severity
Hardly to know the network computers is up to date
Deployment Failed
APD policy recently changed but I will need to know more

September 2018

Jay from Fenton Law Firm

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Patch Manager Plus

Pros

I enjoy the automation and reporting function to see all status of our computer in the environment.

Cons

sometimes the patches are not applicable and will not install correctly.

September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Functionality

4 of 5

September 2018

Great for Server Patching, workstation patching needs some improvement.

This has helped us manage our patching, servers have been awesome, end user workstations can use some improvement.

Pros

Great product for patching servers. Solid list of supported products and related patches.

Cons

Workstation patching is not as reliant as server patching. Pending reboot status is listed even after rebooting endpoint.

September 2018

Luis from Grupo Segrove

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

Complete panorama of your devices

Have all control of the devices

Pros

Do you have all whole pictire of the status of your device, the straight forward setup and function is very easy, you can have the status of romaing users and can patch many brands

Cons

Don have a kind of liveupdate to apply service pack to the server

September 2018

Jerard from Liturgy Training Publications

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Simplified Patching Management

It has saved us a lot of time with updating our computers. It is nice to have one place to manage all updates for Windows and OSX.

Pros

Easy deployment of clients. Updates 3rd party apps such as Chrome and Firefox. We are now able to manage the updates of our Apple computers as well. It has made keeping our computers updated much easier while taking less time by the technology staff.

Cons

Takes a little while to get use to and figure out the interface. Not a real con as I just was trying to figure it out without any tutorials.

September 2018

Cullen from CXT Software

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

1 of 5

Functionality

4 of 5

September 2018

Patch Manager Plus for Windows Patch Administration

PMP has become an essential administrative application which improves security and saves time and energy.

Pros

Automation tools. The 'Automate Patch Deployment' mechanism of the software is instrumental in maintaining secure infrastructure without sinking time into manually managing updates.

Cons

The setup, teardown, migration and maintenance of the software in an on-prem installation using built-in binaries and tools can be clunky and hard to understand.

September 2018

Kareem from International Trade and Development

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Update the software

Windows update and software third party application

Pros

Patch and update the system

Cons

They cover a lot of software update

September 2018

James from Spectrum of Hope

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Good product for a great price!

Great all around. The program has been out for a while and it very polished. There have been instances where I needed support and was able to get it very quickly, which is very nice.

Pros

It is very easy to setup and use and it costs next to nothing which is a huge plus. It does 3rd party updates which WSUS does not do, so it is a great package.

Cons

I cant think of any deal breakers. The software doesnt constantly need to be updated and seems to be rock solid from my experiences.

September 2018

Joe from The childrens village

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

4 of 5

September 2018

Great idea...but still needs work

Pros

Management of devices. Adding clients. The GUI/web interface is great. The listing of patches needed is great too.

Cons

Support is very slow to respond. Considering it’s email. The product feels clunky when deploying software and configuring. Not very straight forward and again. Support is virtually non existent.