All EHR YOUR WAY Reviews
1-25 of 336 Reviews
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Arti
Verified reviewer
Mental Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Intuitive interface with a supportive implementation team
We've found that working with one lead implementation team member was really helpful to minimize the back and forth when getting the system ready for our team. Our team lead, [SENSITIVE CONTENT HIDDEN] was very responsive and easy to work with. He was able to address our questions and concerns in a timely manner and always found resolution to any issue we were dealing with.
PROS- EHR your way is a system that's intuitive for clinical staff and administrators - Staff has responded positively to the system rollout and teaching the system hasn't been excessively time consuming nor taxing for administrators - The system has all the features we were looking for and when we needed something additional, the implementation team adjusted existing forms to meet our specific needs - Ability to create documents forms and change existing forms in the system - We have integrated our fax to our EHR system, which helps with ease of uploading documents to charts
CONS- We had to address some kinks when integrating our fax system to the EHR system
Kim
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Practice Manager
My experience with EHR your way has been overall good. They respond quickly to your needs if you need to change, add or update something in the EMR. The EMR is user friendly and easy to use. I am very satisfied with EHR your way.
PROSI like that its user friendly, you can see everything. Its not complicated to use and if you need to add something, you can call or send a message and they respond quickly
CONSI wish it would allow you to have more than 3 charts open at a time. I work on multiple patients at a time.
Vendor Response
Hi Kim, Thank you for the review. Please note that you can open up multiple tabs and have as many charts open as needed. Have a nice day. Jay
Replied March 2024
Andrew
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed March 2022
My review
I enjoy the different color coded biling information
CONSThere are too many clicks in order to do certain things. The amount of buffer times are way to high. there are many unnecessary features. The lack of ability for admin to correct issues is horrible.
Reasons for switching to EHR YOUR WAY
New job
Alain
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Great EHR for Behavioral Health
It's been great. No complaints. Customer service is top notch.
PROSEase of use for therapists, google calendar compatibility, billing management is great, charting is simple and makes logical sense.
CONSSometimes the system has too many options for staff. Me, as a super user it is great, but sometimes staff can get overwhelmed with all the options and get lost trying to accomplish one thing.
Reason for choosing EHR YOUR WAY
The customizability of the product and the onboarding process was second to none. We were a bit longer on getting the product complete for our uses, but that was on our end and not EHR's.
Reasons for switching to EHR YOUR WAY
MCP did not provide us with the robustness that we needed as we grew from a 3-5 person practice to an over 25+ therapist practice.
Vendor Response
Hello Alain, Thank you for the review and please note that "the options" can be hidden for roles or even certain users. Connect with support to assist with this. Thanks! Jay
Replied December 2023
Laverne
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Good to work with.
I have been using EHR for almost 3 years and I do not have a problem with it. Its not hard to work on. the storage is great and the detail of categories are available and easy to use.
PROSThe ability to store my notes. transfer to supervisor, close clients in a timely manner. The EHR is great with case management because of the ability to be accountable. The storing capacity is great.
CONSI don't really have a con because what I use the problem for suits my ability to get my work done in a timely manner.
Vendor Response
Hi Laverne, Thank you for the review. Have a nice day. Jay
Replied February 2024
Melissa
Mental Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
EHR Review 2024
It's fast and effective to store a lot of documents and notes for the mental health field.
PROSIt helps me keep my notations organized. It's easy to navigate and billing is fast. Monthly reviews of progress for the individuals that I serve is easy to complete each month.
CONSSometimes the templet for billing glitches and we call customer service for help.
Vendor Response
Hello Melissa, Thank you for the review and please loop me in if the billing glitches are happening frequently because they shouldn't. Best, Jay
Replied February 2024
Jennifer
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Highly efficient and customizable
Very helpful company, always available to address our needs.
PROSThat the system could be customized to our exact program.
CONSInitial setup was time consuming due to our needs.
Reason for choosing EHR YOUR WAY
Recommended by another company in the same field.
Vendor Response
Hello Jennifer, Thank you for the review and yes, the implementation takes substantial effort to make it EHR Your Way. We're the #1 vendor out of 153 for a reason - we're highly customizable but that requires dedication during the implementation however you reap rewards for years. Best, Jay
Replied February 2024
Ha
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
EHR is the BEST!
It has been a wonderful experience. I really do not know how I functioned before this wonderful software was added to our office.
PROSI love the speed in which I can get my work done, the ease in which I can find out information to do my work.
CONSI had a learning curve, but it was easy to navigate EHR YOUR WAY and figure out what I needed to learn.
Vendor Response
Hello Ha, Thank you for the review. Have a great day! Jay
Replied February 2024
Heather
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Consider the switch
-Easy to use and navigate -Being able to open forms and continue editing is huge in my field -Custom Building to meet our agency needs
CONS-Some struggles with diagnostic codes being incorrect
Vendor Response
Hello Heather, Thank you for the review and please email Support@ehrYOURway.com to discuss the Dx codes. If you continue to have issues, then please loop me in. Best, Jay
Replied March 2024
Gloria
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
My Views on EHR
My overall experience is good it does a good job with organizing all the documents and labeling them. The process to complete tasks are quicker and smoother through the online service EHR
PROSThat it makes charting way quicker than having to write it. The load up is quick and easy to navigate Easy to read tabs
CONSI don't like when it will randomly stop working
Vendor Response
Hi Gloria - Thank you for the review and please check with your sys admin because I've heard that your internal network has random network issues and we don't have complaints from other users. Best, Jay
Replied March 2024
Yezenia
Individual & Family Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Excellent
My overall experience has been excellent. I really appreciate the team of experts that are placed with you when you join the software and how they all work together to get things completed in a timely manner. We have been with this software for more then a year now and everyday it gets better and I learn more and add more and complete more and it has been a wonderful overall experience. I am very happy with my decision and look forward to working with EHR YOUR WAY for the rest of the years to come. Excellent Choice!
PROSOur business has been in place for more then 10 years and we have been looking for a software for our business that would fit "all" our needs and more since the beginning and never could find anything and trust me I have seen lots of software demos over and over. Every place I found would fit some but not like this software that fits "all" my needs! In my demo I asked so many questions and everything they said they can do and complete for me, they really did complete for me and went beyond my expectations. When I need something they are there and help me through the process and if I still do not know they video me and explain to me until I completely understand and then follow up with me to make sure I am continuing to do good. Any concerns or questions they are there for me. The best part of this software is that they work with you and really meet "your" needs and what "you" need the software to do for you, not like other software which is standard and no adjustments can be made but here you really have a team of experts working for you and helping you and your business to facilitate better and function accordingly. I definitely recommend this software to medical, mental, therapy, and practically any company that needs a functional software platform to work for you.
CONSI have not yet found anything least about this software. If there is something that is needed everybody in the team comes together and accomplishes what I need.
Reasons for switching to EHR YOUR WAY
I was looking for a software that would be able to fit all my needs and wants for my company.
Steve
Mental Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Electronic Health Management that fits your needs
It has brought a congruent solution together for a large and diverse group of independent counselors. It has facilitated sharing of referrals and logistics for our services.
PROSOur agency needed a customized solutions to meet the diverse needs of services. We reviewed many other solutions but none could offer the customizations we needed like EHR Your Way.
CONSThe disadvantages may be the limited browser support for some internet browsers and the lack of iCal support. The time to refresh. Sometimes accessing necessary pieces of information requires several actions.
Reason for choosing EHR YOUR WAY
In the end, EHR Your Way could meet all the requirements we had for the agency.
Reasons for switching to EHR YOUR WAY
Our previous provider was customizable but with such complexity that the software had a lot of overhead and failed to provide intuitive and functional homogeneity.
Vendor Response
Hi Steve, In regard to your comment about the browser, please note that you may use the software in any browser but it's optimal in Chrome. Have a great day! Jay
Replied May 2022
Nancy
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Happy customer, using significant support for EHR
The clinical staff experience with the system is user-friendly and takes very little training to learn. Administrative staff also report that use is largely intuitive. When there are problems and new items to consider, which they’re always are, the EHRYW staff is extremely responsive in collaborating to resolve the issue and find the best way to accomplish our goals.
PROSHappy customer, using significant support for EHR. The only other electronic record system we have used in our practice was free. I appreciate how well the EHRYW staff worked with me to customize our templates for clinical notes, billing, and practice statistics. I was shy about spending any money for note writing, but I am recognizing how very worth it this system is.
CONSOf course it takes a lot of work to initialize any system, and this was no exception, especially since so much was customized to our particular needs and wishes. On the other hand, since EHRYW specializes in behavioral and addiction treatments, many of the assessments we use were already in the system and didn’t need to be re-created.
Reason for choosing EHR YOUR WAY
Office Ally was inflexible, very difficult to change, and there was very little support for the product. We never could figure out how to use the E prescribe function. I don’t recall the specific other products I reviewed and considered, but I know my choice was based on a combination of reasonable pricing and responsiveness of the support while I was making the decision. Also, I appreciated that this company specializes in behavioral health systems.
Reasons for switching to EHR YOUR WAY
Office Ally was inflexible, very difficult to change, and there was very little support for the product. We never could figure out how to use the E prescribe function.
Vendor Response
Thank you for the review, Nancy. Best, Jay
Replied June 2022
Hilton
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Concierge Internal Medicine Practice
The team has been responsive, accommodating to our practices needs and taking the provider input when considering new features.
PROSThis is an extremely powerful EHR that is able to accommodate the needs of various specialties including internal medicine practice. The customer support team is excellent and is able to fully customize the product to your needs. Has a modular component with regards to billing that we does not use but have study done is very good. I love the ability to do everything within the EHR including prescribed, fax documents, email patient's, chart notes and review labs.
CONSI would hope that they continue developing the phone application as it is extremely useful and able to accommodate E prescribing over the phone app. There are some features like visualizing previous notes and visualizing telephone call/sticky notes that are not yet available.
Reason for choosing EHR YOUR WAY
I felt the platform was more robust, definitely more customizable and we were able to post results to the patient's email within the EHR.
Krista
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2021
Very user-friendly!
Excellent!
PROSWe have a staff of 45, and the number one thing our providers say when they are introduced to EHRYourWay, is that it is the most user-friendly they have ever used. Our Admin staff agree with this assessment and tell us that all the claims processing & billing features make these tasks so much more efficient.
CONSEHRYourWay seriously needs a treatment planner.
Reasons for switching to EHR YOUR WAY
EHRYourWay is better for the size of our group.
Nancy
Hospital & Health Care, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2022
Professional life is easier
Learning and using electronic health records on a daily basis has been satisfying and efficient.
PROSAll of my practice needs are taken care of in a logical, organized fashion. I don't have to spend a lot of time on repetitive tasks. Ease of use for scheduling, documentation and communication with colleagues and clinic admin.
CONSNothing important. I am impatient and sometimes the time it takes to populate a field is frustrating to me.
Reasons for switching to EHR YOUR WAY
It was a decision made by director of clinic with which I am independently contracted.
Cora
Mental Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Easy to manage
I have had some signature issues and calendar errors when initially starting EHR, customer service was helpful and fixed the issues immedately. The ease and simplicity of completing notes and charting has been pleasant.
PROSEHR is very simple to use and mange. The notes are fast to complete and compliant.
CONSSome scheduling issues with changing the calendar.
Reasons for switching to EHR YOUR WAY
too many errors and documentation issues missing/saving/ and loading with Alleva.
Vendor Response
Hello Cora, Thank you for the review and please note that we have 5 different calendar views. If you'd like to try out another one, please have your sys admin reach out to support@ehrYOURway to arrange. Have a wonderful New Year's! Jay
Replied December 2023
Shannon
Mental Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2023
EHRYW is the Lomi Way
As a clinic (large group), we are able to document all aspects of a client's visit - from intake to discharge. EHRYW makes it easy to create and complete progress notes, treatment plans, see client alerts, and get clinical decision support easier. EHRYW is a comprehensive EHR platform and we are able to streamline our operations.
PROSHIPPA - Having a HIPAA compliant EHR Platform is essential. EHRYW has access control tools, encryption, and an audit trail. Appt. Scheduling - This is an essential part of our clinic's workflow, as it keeps our practice full and operational. EHRYW's appointment scheduling ensures that PHI can be accessed easily, enhances client care and the client experience. EHRYW's system provides increased efficiency, reduced errors, an enhanced client experience, and improved communication between our clients and therapists. EHRYW appointment management allows our Team to streamline and automate administrative tasks, that increases our overall ROI and output. Patient Records Management - EHRYW consolidates client records, appt scheduling, note documentation, and billing in one platform, this ensures that Lomi has everything we need at our fingertips. EHRYW offers secure access to encrypted records and automated backups, that guarantees the safety and integrity of the data. Document Management - Lomi is a mental health clinic and we must be able to manage an abundance of medical records and billing information each day. In addition, we are required to retain client medical records for a minimum of 7 years from the date of the client's last visit. EHRYW makes document management simple, increased productivity, eliminates human error (less paper), reduces our costs, improves client care and satisfaction, and increases security through audit trails. No More Paper - Lomi had paper records and typically they do not offer enough space to write down pertinent information. Paper records were lost. With paper records there was too much admin time with organizing and scanning. EHRYW eliminated this problem by allowing authorized users to enter everything electronically. With EHRYW we are able to build an audit trail, our information is backed up, it helps the therapist cut down on time spent doing administrative tasks, and BETTER for the environment (we reduced our paper usage and waste).
CONSLanguage Barrier: The biggest obstacle/con is often the inability to understand Tech Support. Often times we struggle implementing new ideas/projects because there isn't a clear agreement on what to do or how to do it.
Reason for choosing EHR YOUR WAY
Lomi had researched 6-8 other platforms and we went with EHRYW because of price and flexibility to create our EHR System our way.
Vendor Response
Hi Shannon, Thank you for the review and please reach out if you need anything. Best, Jay
Replied December 2023
Alex
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Excellent EHR software with Great support
Overall, the support staff has been phenomenal. We have never used an EHR system, so there has been a learning curve, but the staff has been there to help, offering guidance and answers at every turn.
PROSThe robustness and feature richness of Ehr Your Way have far surpassed our expectations. There has been excellent support. The tech at EHR Your Way has always done a great job of giving me explanations or solutions to my issues. The support system follows up with me until I am satisfied and all of my questions are addressed. When I submit a ticket, they reply the following day with a solution or say they are working on one and will not forget about you.
CONSThis is VERY robust software; for a small business like mine (with fewer than six providers), it is like operating a Ferrari on a Ford Escort need. We are always discovering new things with this EHR software because it has so many features. There is a learning curve if this is your first EHR program, but support is available.
Vendor Response
Hello Alex, Thank you for the review and please let support@ehrYOURway.com know if you need anything. Best, Jay
Replied December 2023
Sandy
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
EHR YOUR WAY saved us
We have been able to meet the state mandates with reporting federal data points as well as increase our clean billing.
PROSWe like the ease of use as well as the adaptability to our needs. We have so many payers, not just private insurance and so many different program that needed individual rules to make the billing work and the implementation team made it work.
CONSThe waterfall billing has been slow to evolve. When there are two payers, it would be nice to have the bill go to the first and then automatically to the second.
Reason for choosing EHR YOUR WAY
We picked EHR Your Way do to Dr. Kumara being a physician and understanding all of the issues with documentation and billing.
Reasons for switching to EHR YOUR WAY
we were told the product was purchased by a national firm and did not want to endure that because other users in the state were not giving it good reviews.
Vendor Response
Hello Sandy, As discussed, we do have waterfall billing, but your team decided not to implement it. Have a great day! Jay
Replied May 2023
Amber
Mental Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Fantastic Option for Behavioral Health Providers
Our experience with EHRYourWay has been fantastic. We are on a first-name basis with our support team and they are always very responsive. By converting to this software, we have better data, higher billing revenues, and improved staff documentation.
PROSOur organization offers outpatient and inpatient services for individuals with mental health, substance use, and intellectual and developmental disabilities. With such a wide range of services, we needed a health record that could handle the large number of note templates we use as well as our immeasurable number of billing rules. EHRYourWay has proved to be a user friendly, easy-to-navigate option that can stand up to our organization's billing complexities.
CONSAs with any health record system, converting from our old software to EHRYourWay was a tedious process. EHRYourWay's staff helped us navigate through the conversion with constant support. They helped ease the burden by providing conference calls, screen sharing q&a sessions, and an in-person site visit. Three years later, they are still an email or call away whenever we need to revamp a portion of the system or make changes to our workflow.
Bethany
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
EHR Review
Has been a good overall experience. Easy to use and meets our needs at the company
PROSEase of use, easy to navigate the system. Customer service helped to customize EHR to our needs
CONSInability to open more than 3 charts at a time
Reasons for switching to EHR YOUR WAY
Updated needs
Vendor Response
Hello Bethany, Thank you for the review. Please note that you may open as many tabs or instances of Chrome to see essentially and unlimited number of charts. Best, Jay
Replied April 2023
Nicole
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Behavioral Health EHR Your Way
Overall experience has been very positive. The support is excellent and the organization of our records is very efficient!
PROSEHR Your Way is very easy accessible and organized so that we can easily find and access needed information. It is a safe place for us to store our confidential patient information. The customer support at EHR is quick and efficient. I have had some inquiries that were quickly addressed and in a supportive manner.
CONSIt could be helpful for therapists to have a running list of active clients. They can still easily search clients, but having an active list could be helpful.
Vendor Response
Hello Nicole, Thank you for the review and we do have an active Caseload report that should have been added for you. The report is available for multiple locations if applicable and can be associated with waiting lists. I'll have support reach out and get this added ASAP. Have a wonderful week! Jay
Replied December 2023
Ely
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Very good Program
in my experience, ehr your way have improved our practice efficacy and work flow has been made easier
PROSwe are able to have all charts, medical notes and visits in one site, for easy access.
CONSthe refund are a bit complicated to process
Reasons for switching to EHR YOUR WAY
we did not have Electronic Medical records
Vendor Response
Hello Ely, Thank you for the review and please email billingsupport@ehrYOURway.com to set up a time to see how you're processing refunds. We have agencies who bill tens of millions a year so there is likely a more efficient way. Best, Jay
Replied January 2024
Carmyn
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Residential Treatment EHR
I have worked in many different facilities and have used many products. This is my first employer that use EHR. It was easy to learn and it is reliable for the treatment facilities needs.
PROSEHR is very effective and easy to use. All of the sections link directly to what we need them for. One document will automatically sync to the other when information is transmittable. When we need a document updated EHR is quick to fix the document that it pertains to. I solely use EHR when it comes to any clinical interaction with clients.
CONSThere is not much I do not like about EHR. Every so often a ticket has to be submitted for a document to be corrected. But these situations are handled promptly.
Vendor Response
Hi Carmyn, Thank you for the review and for using our ticketing system. If ever an occasion arises that our employees drop the ball on responding, please make sure you loop in me or Aparna. TC! Jay
Replied December 2023