Simple Interact

RATING:

4.8

(23)

About Simple Interact

Simple Interact is a deeply-integrated highly-customizable front office automation platform that caters to physician groups, health centers (FQHCs), and hospitals. This solution helps healthcare facilities run more efficiently and profitably by boosting staff productivity, reducing provider burnout, and elevating the patient experience. Simple Interact offers a comprehensive set of services that customers can pick and choose from: - Digital Patient Forms to enable paperless workflows such as intake, check-in, screenings, and ad-hoc consents using mobile-friendly forms with multi-language support. - Digital Patient Engagement to enable Email/SMS/Phone communications such as reminders, confirmations, broadcast messages, 2-Way SMS chats, and outreach campaigns. - Digital ...

Simple Interact Pricing

Comprehensive suite of services with the option to select a la carte.

Starting price: 

$150.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Platform
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Simple Interact Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Simple Interact

1 - 5 of 23 Reviews

User Profile

Mark

Verified reviewer

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Highest of Recommendations!

When I signed up to use their services I knew I found a great vendor who would automate all of our communication and paperwork needs. What I didn't know was I actually would find a partner to help us champion our successes together. I highly recommend them and I'm confident you'll be glad to partner with them as well!

PROS

They were able to automate our communication and electronic form process. I had been looking for a solution for several years but they were the first to offer both out of the box systems along with the customization we needed.

CONS

So far I have found no negatives. They do a great job!

Amanda

Medical Practice, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Wonderful

Reduction in manual process completed by staff are now automated and this has freed up staff to take on other tasks. Reduction in no shows. Improvement in collecting necessary demographics and medical information.

PROS

Wow this company truly is a product that you want to implement today to streamline your front office automation! The sign-up to implementation has been just as the company name, Simple! The team at Simple Interact is knowledgeable in all areas of front desk. Simple interact will look at implementation from the patients perspective and what your current workflow is and design your forms to meet all expectations without disruption of clinic flow. I can not say enough positive things about this company, their product, and their team they are simply the best!

CONS

That our organization did not implement sooner!

Reason for choosing Simple Interact

We choose Simple Interact due to their willingness to implement and get started right away. We also choose Simple interact due to cost of the other product.

Vendor Response

Amanda, thank you for sharing your experience with the Simple Interact platform and team! We enjoy working with you and will strive to keep meeting your expectations.

Replied July 2021

Bill

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2019

Good patient portal but could be better.

PROS

The fact that it is electronic and patients have their own portal.

CONS

There have been a lot of crashes when patients fill out their paperwork. Also there needs to be an easier way for the providers to manually send patients information. Instead of it being computer/system based.

Vendor Response

Thanks for your feedback. There seems to be a little bit of a misunderstanding. We are not a patient portal. We are a business solution that helps Healthcare facilities run more efficiently and profitably by automating several of their front office processes (ex: reminders, surveys, hipaa compliant intake forms, etc.).

Replied March 2020

jody

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Amazing Team ! [SENSITIVE CONTENT HIDDEN] are top notch!

I cannot say enough about the amazing staff and support at Simple Interact. Their customer service is better than most companies I have ever worked with. They address any issues immediately and are so very friendly. [SENSITIVE CONTENT HIDDEN] are an amazing group of people who truly want to make your practices more successful. So thankful for the convenience factor of the software. Patients love being able to fill their paperwork out at home, it just sets up the patients experience for success. I also love the feedback we get via the survey at the end!

PROS

Integration with the EHR format cutting down registration time at the front desk has been substantially helpful at the front desk. The text message reminders are a huge asset and help keep our patients informed.

CONS

Sometimes, patients do receive reminders of cancelled appointments , but that is only when cancelled a few days prior.

Vendor Response

Thank you for your kind words Jody! You are a joy to work with and we are thrilled to be part of your practice's success. With regards to the occasional instances when a cancelled appointment gets a reminder, that only happens if staff forgot to cancel in time or if there was an integration connectivity outage.

Replied June 2020

Christie

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

3

Reviewed June 2019

feedback review

generally good- still needs some work

PROS

I like that we have the capability to transfer all patient info into our emr I like that it sends the reminders to the patients, so that we may have more time to focus on checking in, checking out, and preparing for future patients

CONS

as much as i like the feature that you can transfer all info to our emr, we cant use it because it changes the areas that we have already filled out manually, causing bigger problems-- so we do not get to use that feature And, for some reason, when searching for a pt's forms, you have to look at the previous date on simple interact to find it-- there are just still a few kinks that make it a nuisance

Vendor Response

Thank you for your feedback. We will reach out to you directly to understand the specific issue you are facing and see if there is a way to alleviate it. We are always looking to make patient and staff experience as seamless as possible.

Replied June 2019