Overall, I wholeheartedly recommend Zentake to anyone looking to elevate their customer experience and streamline their form workflows. It's not just a tool; it's a game-changer for your business, blending powerful features with unparalleled support. Give it a try, and see the difference for yourself.

Zentake's integration with Elation is fantastic, and the conditional logic feature really stands out. It allowed us to significantly enhance and personalize the customer experience, which was a big win for us. What really set Zentake apart, though, was the onboarding process. Often, when you sign up for new software, you're left to fend for yourself. That wasn't our experience with Zentake at all. The support we received was exceptional, far exceeding my expectations. This level of support is a game-changer and a primary reason I'd recommend Zentake. And when you add in all the other features Zentake offers, my high recommendation comes as no surprise.

All of my concerns were addressed. This is a highly responsive company dedicated to great customer experience.

Our experience has been great. [SENSITIVE CONTENT] has helped us from the start and continues to be very responsive when we make changes and add new locations.

Zentake interfaces without electronic medical record thus has significantly reduced our scanning

we have multiple clinic locations. Currently Email notifications of completed documents all go to 1 person who forward them to the appropriate clinic. Since the documents or packets identify clinic locations it would be great if the Zentake system sent each locations email notifications to a different email address but it's a minor inconvenience since the documents upload to our electronic medical record and it's just a notification.

Experience is good, but wish there was more of a drive with developing what we need for zentake.

Ease of creating a form, sending it to the patients. Creating the patients chart.

No automation, or forms associated with appointment types. Wish the integration was better with the EHR system.

Exceptional ease of use. Great customer service.

Customer service! Setting up the forms is pretty self explanatory. But the representative assigned to our company went above and beyond by reviewing our forms and offered to make modifications for ease of use at no additional charge.

I’ve used other methods before. This is by far the easiest system to use. No cons to use.

Excellent!

I love that I have one point of contact and the forms have been easily changed or added.

I would like them to integrate into my Win Oms practice management system

It has been very good to our business. Despite the few things that need done better (here and there), the overall system has made things much easier for us all at a growing practice.

It has become very easy to use. We do not need to reach out to our rep as much since we can update and change the forms easily as needed.

It seems to take a while for the ball to get rolling on features that are coming out to users. I am unsure if it is on a massive list and there is only so much that can come out at a time but calculating scales took about 2 years from when we heard it would be done.

A game changer for my micro practice. The price is incredible for the product and the service I receive has been incredible.

I have a functional medicine practice which require detailed information from patients. I was struggling with making my micro practice easy and functional for the patient to complete all the laboriously required data either in advance of their consult or follow up appointments. Zentake was suggested to me and believe me, it has absolutely changed my practice in a positive direction. Fillable forms are easy for the patient. No limit to the characters. Dashboard is easy to use and interface with. My rep, [SENSITIVE CONTENT] couldn't be more responsive to my needs from designing any and all my forms to helping me design my own, now that we have the capability.

The only way I see this software being better is if it could integrate with my EMR. But outside of that, I wouldn't change a thing.

I would definitely recommend zentake for small business and for mobile use

Zentake for myself and my patients was very easy to fill out ahead of time or on spot. If there was something that needed to be changed I could change it right away and fix the problem on the spot.

There really wasn’t anything I didn’t like.

Zentake far exceeds all other integrated form platforms I have used. Its ease of use and customizable fields coupled with its price makes it hands down a go to product.

If I have to choose something to dislike about Zentake it would be that there is a learning curve to create forms. There are so many options and ways to manipulate how to present your forms that it takes time to learn the system and all it is capable of.

getting forms returned before first contact with provider

Easy set up for new patients and the fact that the forms integrate with our EMR :) saving the front desk a step

maybe it could say: Siskiyou Vital Medicine in the email to ensure email doesn't go into spam and new pt recognizes the email easily :)

Great! Easy onboarding. They created a lot of the forms for me which took a load off. Steven is verry responsive and available!!

The ability to create developmental forms so parents can complete them at home. Also the ability to integrate that information directly into the EHR which means less chart prepping for my staff

The input of of registration forms from Elation EHR is time consuming to sign off on . I wish there was a way to assign forms that did not need to be signed off

I like that it is so easy to send forms to patients, and love having the URL option. I also love how easy it is to upload the forms to patient charts.

Sometimes there are functionality issues that seem to pop up out of the blue and we then have to troubleshoot with our account manager. I also don't love how it integrates with Elation because it allows for duplicate accounts. In my opinion, it should link to one account in Elation and not give the option to send elsewhere to eliminate any confusion.

Wonderful customer service, fast response times, affordable, and just fits my business needs

The product is compatible with my EHR, forms can be sent to an e-mail or via SMS, information transfer organized in less than 1 minute, and can be customized to fit the practice needs.

No dislikes at this time, been using it for a year and have expanded its use across multiple streams of business/work

What I like about the product is the forms that are in the system are easy to email and print out. The forms are very easy to find.

One of the features that I dislike is that the system doesn't allowed you to move on to the next page unless everything is completely filled or in the format the system is set up for.

Very happy with the program and assistance for any kind of support that's needed. We always receive speedy responses and fixes to anything we need from [SENSITIVE CONTENT] . He's been so easy to work with, it's been a great experience overall. Highly recommend!

The format/layout was very simple and user-friendly.

There are no complaints, even with hiccups they were fixed right away.

Fantastic to work with. Makes life much easier and paperless

That you can create custom forms, the data can migrate and populate to the discrete fields in the EMR. I love the customer support

The signature feature on an iPad is touch and hard for my elderly to do

Zentake has been easy to use for clients. Forms are easy to complete and it is easy to customize the form to fit our needs.

Ease of sending and creating forms and patients. Stephen is always helpful and resolves any new forms/updates quickly. Love the ability to create specialized forms and packets for our clients.

Wish there was a way to automate reminder emails to clients.

I am so impressed with this company! They are customer-oriented and completely willing to work with what you need to make their forms and platform suit your business. Any questions or concerns I had were addressed promptly! I've recommended them to all the other offices in my corporation and our providers are so pleased with the ease of use!

I didn't have to do any set up at all because Zentake took care of everything. I sent them the forms I wanted to use and they transferred them into the portal to send out. It was so easy!

I wish I could text our forms, but currently only am able to email.

The ability to get patient information easily including health history and personal preferences about dentistry.

The software is very easy to use and our patients have no complaints about it either. It allowed us to customize the frequency with which we contacted them.

Nothing. I tried to find something about it that I didn't like but came up empty handed each time. We have used it going on two years.

1. ease of use 2. the company listens and attempt to integrate additional items/ features the customer needs 3. There are no limitation to the amount of documents a customer account can have 4. Edits request are ALWAYS completed in a very timely manner.

All of my previous cons were updated to better features

How helpful our rep has been getting everything set up and changes when needed.

I wish it fully integrated with our software.

Great communication with Zentake members, helpful to keep my forms uploaded.

I love having the option to docusign my patient's consent forms. Saves paper, money and is readily available.

Wish I can upload my own forms to the program.

I have had a really positive experience with Zentake. The software is really easy for us to use and it's more intuitive for the patients than having to download individual forms to their computer and then send them back to us. I can't say enough about the customer service I've received from [SENSITIVE CONTENT] . He's very responsive, positive, and I'm so glad he's on our team.

It has made it so much easier for patients to fill out required forms since we are doing more and more telemedicine appts. Before this, patients were very confused and got frustrated easily.

The only issue we've had so far is some patients' computers were auto-filling info into the name boxes on the forms. But I was able to talk to Stephen and he got it fixed right away. We have not had any other issues since then.

Too numerous to count. I hope they keep innovating.

It integrates and puts the forms in the right chart and creates a chart in EMR.

Address verification through USPS formatted address would be nice. Integration with Stripe to collect credit card info securely would be nice to set up monthly subscription services.

Very good.

[sensitive content hidden] was excellent to work with, he made us forms and responded very quickly. I liked the patient intake forms that we could send to patients.

I found it difficult to see patients charts from previous visits