# Updox Software Reviews, Demo & Pricing - 2026 > Review of Updox Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/patient-scheduling/updox-profile --- [Home](https://www.softwareadvice.com/) / [Telemedicine Software](https://www.softwareadvice.com/telemedicine/) / Updox Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/patient-scheduling/updox-profile/reviews/)[Alternatives](https://www.softwareadvice.com/patient-scheduling/updox-profile/alternatives/) # Updox 2026: Benefits, Features & Pricing Wondering if Updox is right for your organization? Our Telemedicine Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Updox 4.1 [(117)](https://www.softwareadvice.com/patient-scheduling/updox-profile/reviews/) Pricing Pricing available upon request ### About Updox Updox is a comprehensive healthcare communication platform designed for out-of-hospital providers, offering HIPAA-compliant tools like telehealth, electronic fax, secure texting, forms, appointment reminders, and more—all in one centralized solution. It enables physicians, pharmacists, and long-term care providers to seamlessly connect with patients and collaborate on the same platform that integrates with numerous EHRs for easy and secure information sharing. Updox provides an all-in-one communication platform that makes it easy to deliver both virtual and in-person care, allowing you to stay focused on what matters most—your patients. As a centralized hub for managing all your work and communications, Updox helps ensure care is delivered safely and efficiently. By reducing the need for manual tasks and eliminating the hassle of juggling multiple systems, Updox helps you boost office productivity and free up time for patient care. Our solutions also enhance staff satisfaction by simplifying administrative workflows in a cost-effective, resource-efficient manner. Updox Telehealth makes it easy to connect with your patients anytime, anywhere through HIPAA-compliant video chat... and secure texting. Enhance accessibility and engagement with a streamlined workflow that mimics an in-person visit. Simplify office management with Updox’s comprehensive suite of productivity tools. From secure internal messaging and HIPAA-compliant electronic faxing to online forms and a unified inbox, Updox helps streamline your day-to-day operations for maximum efficiency. Our patient engagement solutions empower patients to take a more active role in their care—reducing no-shows and enhancing communication through appointment reminders and a comprehensive messaging platform. With over 470,000 users, Updox is trusted by practices nationwide to boost patient engagement, increase internal efficiency, and strengthen external communications. As a client, you’ll receive reliable, responsive support via phone, email, and online chat during business hours—ensuring you get the help you need, when you need it. Wondering if Updox is right for your organization? Our Telemedicine Software selection experts can help you in 15 minutes or less. ## Updox User Interface ## Popular Updox Alternatives Main Product Updox 4.1 [(117)](https://www.softwareadvice.com/patient-scheduling/updox-profile/reviews/) Ratings Breakdown - 4.16Ease of use - 3.94Value for money - 3.82Customer support - 4.03Functionality Pricing Available upon request Get Price Alternative Product [Mend](https://www.softwareadvice.com/medical/mend-profile/) 4.6 [(920)](https://www.softwareadvice.com/medical/mend-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.51Value for money - 4.60Customer support - 4.52Functionality Pricing Available upon request Get Price Alternative Product [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) 4.3 [(498)](https://www.softwareadvice.com/medical/rxnt-emr-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.19Value for money - 4.21Customer support - 4.22Functionality Pricing Starting at $32.00 per month Get Price Alternative Product [NextGen Office](https://www.softwareadvice.com/medical/nextgen-profile/) 4.0 [(1283)](https://www.softwareadvice.com/medical/nextgen-profile/reviews/) Ratings Breakdown - 3.91Ease of use - 3.73Value for money - 4.03Customer support - 3.92Functionality Pricing Available upon request Get Price Alternative Product [Teladoc Health](https://www.softwareadvice.com/medical/teladoc-profile/) 2.5 [(90)](https://www.softwareadvice.com/medical/teladoc-profile/reviews/) Ratings Breakdown - 2.91Ease of use - 2.32Value for money - 2.35Customer support - 2.71Functionality Pricing Available upon request Get Price Alternative Product [ModMed](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/) 4.4 [(367)](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.26Value for money - 4.23Customer support - 4.38Functionality Pricing Available upon request Get Price ## Updox Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Updox Features - Popular features found in Telemedicine Appointment Management Billing & Invoicing Charting Confirmations/Reminders E-Prescribing HIPAA Compliant Multi-Provider Practice Online Forms Payment Processing Practice Management Self Service Portal Video Conferencing - More features of Updox API Appointment Scheduling Communication Management Customizable Templates Digital Signature Document Management Electronic Payments Electronic Signature Fax Management File Sharing For Medical Purposes Messaging Mobile Access Multi-Channel Communication One-to-One Messaging Patient Communications Patient Engagement Patient Intake Patient Portal Patient Questionnaires Reminders Remote Treatment Planning Scheduling Softphone Third-Party Integrations Virtual Waiting Room ## Updox User Reviews Overall Rating 4.1 Ratings Breakdown 5 58% 4 17% 3 9% 2 8% 1 9% Secondary Ratings Ease of Use 4.2 Value for money 3.9 Customer support 3.8 Functionality 4.0 Diana F. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 2 years Review source Reviewed March 2019 Nice platform 4 Sales and IT departments are easy to work with. Employees are friendly and knowledgeable. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Easy to use. Convenience to use from any device. Cons: Crashing issues. It does crash almost daily with slow importing or inability to send to patient portals. Vendor Response Thank you for reviewing Updox. We appreciate the feedback and are glad our solution works well for your business. If you do experience any downtime, please make sure to check our status update page - status.updox.com. Our status update page will notify you with any issues, provide resolutions and workarounds. If you have any questions or concerns in the future, you can always reach out to your dedicated Customer Success Manager to ensure you are getting the most value out of your Updox experience. Thanks for Updoxing! Replied January 2020 Read More FB Frank B. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for more than 2 years Review source Reviewed May 2020 Updox 4 Only wish that we could have our office phone number identified when texts and calls go to the patients. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Allows rapid secure text messaging from my computer to patients. Ease to set up and learn. Allows easy fax retrieval and sorting. Not wasting paper for unwanted faxes. Charges are not per document or usage per client. Patients with appointments are easily reminded and asked to confirm the date. Cuts down on staff having to call each patient for a reminder (and the patients rarely answer our reminder call). They pay attention to their texts. Cons: Patients cannot identify incoming texts due to random phone number generation by Updox. Patients are wary about opening the text since they do not recognize the phone number. Cannot upload PDF's forms for completion for the patients. They need to be recreated in the Updox platform first. We want to use our forms that we already have, not reformat and retype it in Updox. Reasons for choosing Updox Did not want to pay per patient or per usage. Reasons for switching to Updox Did not want to pay per patient or per usage. Read More VR Verified Reviewer Hospital & Health Care 51-200 employees Used daily for more than 2 years Review source Reviewed November 2025 Stay away from Updox 1 Stay away from Updox. It's not worth the money. They raised their prices from $799 to $2400 in 3 years. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Not too much. They had a small page limit on faxing. We experienced daily fax fails. Staff reported a lack of support when the product was down. Cons: The product was frequently inoperable. Their contract is unreasonable. They have a very small window for termination and if you are late by 18 days, they will hold you to 1 year of payments. Read More CS Cody S. Verified reviewer Alternative Medicine 2-10 employees Used daily for less than 12 months Review source Reviewed May 2020 Amazingly Easy to Use 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software in incredibly easy to use. I can send faxes from my medical records software to other facilities, and I can receive information and input it directly to patient files as well. This has saved me so much time, and makes running the accounts receivable portion of our business MUCH easier. The tools available cover all facets of thing I need, (highlight, redact, digital signatures, etc.) and I only needed to be shown the tools once to understand how to use them. Cons: Sometimes it takes a little while for something I've "printed" to show up in the inbox, but that would be the case for a normal printer anyway. A quick "refresh" of the page gets it sorted, but speeding this process would be my only request! Reasons for switching to Updox Efax is a separate service, while Updox is incorporated with our medical software (Macpractice) This means I can use ONE program for all my needs, as opposed to logging in to a website where I have to download files from my medical software and then upload to the internet based software. Additionally, we were constantly running into "overage" charges and couldn't work with their billing department in a way that made sense for our business. Read More BS Bassem S. Verified reviewer Pharmaceuticals 11-50 employees Used daily for less than 2 years Review source Reviewed May 2020 Great Product. Can be better. 4 It is pleasing, but can be better. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Its versatility and consistency. You can easily trust it to ensure that everything you needed done will be done, and if for any reason it is unable to send a fax or a message, it will alert you. It also has great staff/user settings that help in larger teams. Cons: The inability to fax blast to a contact list. The complexity of adding/importing contact lists. The UI gets messy pretty quickly. Reasons for choosing Updox Updox integrated with ComputerRX Reasons for switching to Updox Nextiva was unreliable + customer service was garbage. Read More Tom R. Verified reviewer Health, Wellness and Fitness Self-Employed Used monthly for less than 6 months Review source Reviewed January 2024 Needed to Find Patient Texting Program Quickly 2 Poor interaction with consumer support without empathy or compassion. Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: It works as text but doesn't follow individual conversations well. Does not easily transfer text to my chart. Cons: I found UpDox and wanted to try it. It was not as useful as it appeared, but I was forced to sign a 1 year contract. I notified UpDox that I will not be using it - there response was - you signed a one year contract. As a very small solo-provider telehealth practice - this was an expense that I had not counted on and it is very expensive - Especially for something I will not be using. But UpDox was rigid. Reasons for choosing Updox To explore its features. Decided not to use it but stuff with contract. Reasons for switching to Updox Problem with Dialpad SMS agreement and text blocking - it was resolved after one month and was reason to explore UpDox -- and reason I am not using UpDox - UpDox refused to end the contract. Read More DB Dan B. Verified reviewer Medical Practice 201-500 employees Used daily for less than 12 months Review source Reviewed May 2020 Updox Video 4 Updox representative responds to needs quickly and service has made telehealth transition quick and relatively easy. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: The ease of which links can be sent to patients and connectedness to our EMR is fantastic. Cons: We are excited for the ability to add multiple attendees in family separation situations and group offerings. We are also interested in expanded capabilities including online screening formats. Some users have difficult enabling video/audio equipment. Reasons for switching to Updox Ease of invites and no patient log in needed. Read More SB Sheila B. Verified reviewer Medical Practice 2-10 employees Used daily for less than 6 months Review source Reviewed May 2020 Great software option for telemed, secure and easy to use! 5 Updox Video Chat has made a real difference in my ability to care for my patients. The quick roll out to address the need for telehealth in the midst of the pandemic helped me to continue to serve my patients when they needed it most. Ratings Breakdown 5 Ease of use 5 Value for money 4 Functionality Pros: The software is easy to use from both the provider and patient side. There is no app to download, and I find my older patients really appreciate that. Video quality is good. It is secure, which is important in a medical practice. Cons: I would like to see better functionality with charting and using video chat simultaneously. Right now I have to either write notes and transcribe later, or use two computer screens. It would be nice if I could make the chat small and put it in the corner so I could see both at the same time. Reasons for choosing Updox Security. I felt like Updox could offer my patients a more secure experience. Read More KC Karen C. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for more than 2 years Review source Reviewed May 2025 Meh, better products out there. 1 Honestly, for the most part, it has been ok....until it is not. Then they are not at all helpful with fixes or responsiveness. Now, send them an email that you want to cancel your service and they are all over that. Ratings Breakdown 4 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: When it works, it works well enough, problem is that is not often enough and getting customer service response is tough. Cons: 1\. Customer service....you cannot call and get a human to help with an issue right away, you have to try to get on a schedule for a zoom meeting and if you are tied up with real office work/issues during that time, you have to start the process over, meaning you have items that need to be placed in patient charts that won't work just hanging out in the inbox. 2. CONTRACTS automatically renew without an "out" and they do not allow you to buy out your contract. We are paying about $600/month for a service we do not want any longer and they are making us pay 7 more months for the pleasure of doing business. Very frustrating. 3. Price sold at the beginning of our business with them was great, but when they increased, it went up 500%. 4. When they have an outage (which seems to happen with regularity), it literally cripples our office. Read More John R. Verified reviewer Hospital & Health Care 2-10 employees Used daily for less than 2 years Review source Reviewed March 2025 unreliable, increasing costs, shady cancellation fees 1 constant downtimes, massive increases in charges, 60 day cancellation fee Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: electronic fax service, the patient portal. Cons: increases in service charges, unreliable up time with frequent outages, difficult to create online documents, clunky integration with EHR Read More Showing 1 - 10 of 117 Reviews [See All Reviews](https://www.softwareadvice.com/patient-scheduling/updox-profile/reviews/) ## Updox Popular Comparisons [NextGen Office vs Updox](https://www.softwareadvice.com/medical/nextgen-profile/vs/updox/)[DrChrono vs Updox](https://www.softwareadvice.com/medical/drchrono-profile/vs/updox/)[Tebra vs Updox](https://www.softwareadvice.com/medical/kareo-profile/vs/updox/)[Epic vs Updox](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/vs/updox/) [Compare All Alternatives](https://www.softwareadvice.com/patient-scheduling/updox-profile/alternatives/) ## Other Top Recommended Telemedicine Software [CharmHealth](https://www.softwareadvice.com/medical/charmehr-profile/) **4.2** (151) Recently recommended **6** times [SecureVideo](https://www.softwareadvice.com/telemedicine/securevideo-profile/) **4.8** (26) Recently recommended **4** times [ModMed](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/) **4.4** (367) Recently recommended **3** times [AdvancedMD Telemedicine](https://www.softwareadvice.com/product/85313-advancedmd-advancedemr/) **3.0** (1) Recently recommended **3** times Stuck Between Options? Our experts can help you compare Updox with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice