About CallCabinet

CallCabinet remains the leading cloud-native call recording solution, offering innovative compliance, quality assurance and customer experience features for on-premise and remote work environments of 10 to 10,000 users or more. CallCabinet is award-winning, Azure-native and compliance-first. Designed to meet the needs of the world’s most tightly regulated markets, CallCabinet ensures watertight compliance by: - Adhering to every compliance standard for every industry including GDPR, PCI, HIPAA, FCA, Dodd-Frank, MiFID II, POPI and more - Providing the highest form of data security with 256-bit military-grade AES rotating encryption - Supporting AI-driven redaction, API call redaction or manual intervention options for complete PCI DSS Compliance - Meeting data sover...
CallCabinet call details and review call logs
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CallCabinet Reviews

Overall Rating

4.62

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

5

Showing 1 - 5 of 13 reviews

User Profile

George

Verified reviewer

Company size: 201-500 employees

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2018

Simply Amazing

Pros

The software is VERY easy to use and never misses a beat when connected through skype. The quality of the recording is superior to any other software that I've used over the past years. I've really been enjoying using the call auditing aspect of the software and it's gone a great way towards training others!

Cons

There is very little, if anything, that I dislike about CallCabinet. It provides every aspect of what our Business Development Team needs to continually improve and can be scaled to meet a one person team up to several hundreds.

Renthea

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

March 2018

I find the software easy to use. Whenever I have an issue the helpdesk is quick to respond

Pros

The software is quite easy to understand and use. When I train new staff to use the software they have no difficulty in using the application.

Cons

At times I feel that the options to filter on when you search for calls are a bit limited and with more filter options it might take less time to trace calls.

Justin

Company size: 2-10 employees

Industry: Media Production

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

August 2018

I find the interface visually appealing, but integration was weak and support was very slow.

Had trouble installing the software and was passed around from agent to agent with no solution. I feel that the support service was pretty weak for such a high ticket item.

Pros

Nice visual design Has good archiving features

Cons

Service is slow and I went back and forth between multiple agents. Installation process is complicated. Interface seems laggy

Richard

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2018

Using the quality control module on to our voice recording has improved our overall quality

Pros

The fact that it supports legacy, SIP and Skype calls means we can have one systems for all workers independent of where they are and what current telephone system they may have. Add to this the quality control module it has improved both the quality and performance of both outbound telesales as well as inbound customer services

Cons

Whilst for Skype and some SIP systems just require a software download for some of the legacy systems it took some time to get the integration right.

Andrew

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2018

Amazing call recording software. So easy to to install and really cost effective

Cost effective solution and better than the other products I have tried.

Pros

Cost effected and scaled with my business. Also a simple interface and easy to use. I can easily evaluate my agents performance.

Cons

No complaints yet and we've been using the software for around 10 months. We're looking forward to the new version going live in a week.