Resolver

RATING:

4.4

(46)

About Resolver

Resolver’s risk management software is a cloud-based solution for midsize to larger enterprises that serves customers across a variety of industries and business needs. These industries include banking and financial services, healthcare and hospitals, insurance, academic institutions, critical infrastructure organizations, airports, oil and gas, utilities, manufacturers, pharmaceuticals, hospitality, high tech, government, retail, real estate, and more. The software enables users to manage their risk aversion and mitigation plans, budgets, and forecasts all from a single solution. It assists in connecting risks to incidents, so that assessments of what could happen are linked to what did happen. With this connection, you can quantify the impact of your risk mitigat...

Resolver Pricing

Contact Resolver for detailed pricing information.

Starting price: 

$10,000.00 per year

Free trial: 

Not Available

Free version: 

Not Available

Risk Management Dashboard
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Resolver Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Resolver

1 - 5 of 46 Reviews

User Profile

Phillip

Verified reviewer

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Resolver is another valuable tool in the belt

We are better able to harness our data and present it to our leadership teams to implement security measures, education and training.

PROS

Customizability of the interface, reporting, data collection, and workflow management.

CONS

Features take a little longer to implement than expected but they do eventually make their way into production.

Reasons for switching to Resolver

Customizable experience

Tony

Banking, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2024

Great GRC solution for our credit union

Great experience, they have been really helpful and the tech support team are always willing to help and respond quickly.

PROS

Library-based solution with integrations between Risk and Audit. I enjoy that I can customize reports and processes to meet our organization's needs.

CONS

User setup can be confusing when onboarding new employees into the software. There are so many custom items a user can have access to it can be difficult to identify the correct options.

Reason for choosing Resolver

The customization and overall look of the solution. We enjoyed the modern look compared to other solutions.

Reasons for switching to Resolver

We wanted more customization and integration between our functions.

Sherry

Utilities, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2022

Core daily use

The program is not what we expected and it's not providing the information we need. It's slow, when we do our weekly meeting we run different queries to look at reports and we always have to sit and wait for it to g to the requested area.

PROS

We are not happy with the software. We are not able to run the type of reports that we need. There is very limited or if any training. A one time email about a program is difficult to sit down and try to figure out. I am sure there are options that we are not using but it's too time consuming to try and figure this out. A 2-3 day training session would be a significant improvement.

CONS

The reporting process about this software. If we query all open or closed calls that are assigned to a specific person you are not able to clear that and search someone else, even if you change things in the search. It continues to constantly bring up the same person. Incident and investigations are very difficult to search for past reports. The system is very slow and not user friendly.

Joan

Insurance, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2024

Resolver - ASsoftware Company Like No Other

From the initial deployment, I have had the full attention of teh team, and I made many requests, each one was dealt with on a timely basis and with that support, I was able to design our program to be easy to use, and "idiot proof" - lolol

PROS

Support is stellar! No matter what the issue may be, whether its a question, or a configuration request, the turn around time is spot-on.

CONS

There's really nothing I don't like. This is truly an awesome company.

Reasons for switching to Resolver

Excel was not useful anymore, once we started to grow our function.

Paul Andrew

Maritime, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Keeps getting better

Resolver is a resilient, constantly improving platform that makes the day to day management of Incidents and Risk simple and easy. The fact that it is cloud based means you can log in easily from the office, from home or on the go and it works just as well on mobile as it does on desktop. Implementation can be a little tricky, especially if you have extensive bespoke requirements, which we do, but Resolver addressed them head on, and after much collaboration and cooperation we have a system that perfectly meets our needs and rarely, if ever lets us down.

PROS

Resolver are constantly innovating and improving which means the platform keeps getting better. We receive several upgrades a year at no extra cost. In addition, their support team are fantastic and usually respond to issues quickly and efficiently.

CONS

Whilst the support team are fantastic, the implementation team were a bit more of a challenge. It took longer than promised to finish implementation and took a second run to iron out some longstanding issues, but to be fair to resolver they did this free of charge and we were fairly early adopters following their switch to the Core platform from Resolver.

Reasons for switching to Resolver

Dated systems that were not cloud based.