Justin Guinn is a Market Researcher at Software Advice, covering technology and changing trends in two distinct markets: retail/restaurant point of sale and field service. His work has been cited in dozens of notable publications, including The New York Times, Forbes, The Huffington Post and TIME Magazine.

Currently, Justin’s research in the retail and restaurant verticals focuses on navigating the complexities of mobile point of sales, digital payment systems and the evolving customer experience. His studies often relate to how customers are interacting with technology at big brands such as Chili’s, Starbucks or Panera.

In the field service market, his research explores the impacts that emerging software and technologies, including street-level routing and optimized dispatching, have on field service businesses. He has conducted primary research with both consumers and business owners to get a full picture of technology’s role in these markets today.

Recent Content

What Is a Point of Sale System?

This article examines the hardware and software components of POS systems, and looks at the benefits they bring to businesses.

The 10 Most Popular Retail POS Products

We’ve determined the most popular retail POS software systems based on a number of factors to help you keep track of inventory.

5 Must-Have Retail POS Software Features to Streamline Your Small Business

Software Advice identifies the 5 must-have POS features for your SMB and highlights some key benefits using independent data.

5 Tips for Successful Restaurant Loyalty Programs That Target Millennials

With your POS system in place, what’s the next step for creating a loyalty program? We break it down right here.

3 POS-Enabled Online Restaurant Ordering System Options

Online ordering systems can be simple, but do come with flaws. This guide will help provide alternatives to keep this process in your hands.

Featured Media Appearances