--- title: "Lattice Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Lattice. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lattice is a good fit for you!" source_url: "https://www.softwareadvice.com/performance-management/lattice-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Performance Management System Software](https://www.softwareadvice.com/hr/performance-review-software-comparison/) / [Lattice](https://www.softwareadvice.com/hr/lattice-profile/) / Lattice Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/lattice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/lattice-profile/alternatives/) # Lattice User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 206 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 123 reviews (60%) - 4 stars: 68 reviews (33%) - 3 stars: 11 reviews (5%) - 2 stars: 3 reviews (1%) - 1 star: 1 reviews (0%) ### Most mentioned pros - Posting updates helped me make my work visible and track progress over time, and that directly helped when it came to promotions and performance conversations. - it keeps performance conversations structured and consistent—goals, feedback, and reviews are all in one place, so nothing gets lost across chats or docs. - The integrations with other tools save time, and the customization options mean we can tailor surveys and reviews to our exact needs ### Most mentioned cons - Some workflows (goals, check-ins, review steps) can feel click-heavy and time-consuming, especially when you’re just trying to make a small update quickly - My only dislike about Lattice is setting up meetings. Since I am used to using Microsoft Outlook's calendar for all my meeting set-ups, I sometimes get confused when I am unable to link my meeting in Outlook with my meeting in Lattice. - I feel that there's almost too much capability in terms of tying goals back to each other-- they just get twisted around in circles instead of a nice hierarchy, which I believe is the desired outcome. ## Lattice customer reviews Showing reviews 1-25 of 206 (page 1). ### A decent tool for employee management - Overall rating: 4/5 - Reviewer: Demilade O. - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: less than 1 year · monthly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Lattice was easy to use, modern in its setup and structure and came with several features for the modern and future workplace. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lattice is a modern employee management tool that drives engagement and team collaboration while fostering personal professional development and progress. Lattice has multiple features from feedback sharing to goal setting, reviews management and more. #### Cons Even though the software is modern and resource/feature-rich, it felt expensive and not all the features were always equally relevant. --- ### Easy to use but has it's limits - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 501-1000 employees - Product usage: 3-5 years · monthly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall the experience is positive, but as a single system it only helps with one portion of the people-team-toolkit. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It is very easy to get started with and very simple to complete reviews, eNPS surveys and more. The OKR tracking is also very useful with it's multiple measurement types. #### Cons Most of it's features are very simple to use, but it does lack useful metrics on the user side. I can't speak for the manager side but I do wish there was more visibility on the IC features. --- ### User-Friendly Performance Management Platform - Overall rating: 5/5 - Reviewer: Colin J. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Lattice has been a good platform for managing performance reviews and employee feedback. It is user-friendly, integrates well with HR systems, and provides good value for the organization. It helps teams stay consistent with appraisals and ongoing performance conversations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lattice is easy to use and helps keep performance conversations organized. The interface is simple to navigate, and it is helpful to have 1:1 agendas, appraisal notes, and performance documents stored in one place. #### Cons It can be difficult to manage records when a manager leaves the company. Moving or updating ownership of files and employee records could be more flexible, instead of needing HR to export documents manually. --- ### Lattice Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Oil & Energy - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I have loved my experience. They made implementation and overall use of the platform very digestible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The workflows and onboarding templates. They were easy to use and easy to create and personalize. Great support team to work with. #### Cons The sunsetting of the onboarding module, templates and overall HRIS system. It was a great system, sad to see it go. --- ### Enjoyable to work with! - Overall rating: 4/5 - Reviewer: Tyra O. - Industry: Computer Software - Company size: 201-500 employees - Product usage: 3-5 years · weekly - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I really enjoyed working with Lattice, and I wish we had kept them on our tech stack. I was sad to hear we made the decision to move away from them. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how intuitive the high-level layout of Lattice is. I specifically really like the 1:1 capability and got really comfortable in that format. I also think their 360 review capability is awesome-- reviews and surveys always felt very personalized and smooth. #### Cons The goals framework is very confusing. I feel that there's almost too much capability in terms of tying goals back to each other-- they just get twisted around in circles instead of a nice hierarchy, which I believe is the desired outcome. --- ### Seamless place for all things workflow related - Overall rating: 4/5 - Reviewer: Hannah C. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Lattice is a helpful way to manage workflow questions, create weekly workflow summaries, and to manage meetings and agendas. #### Cons I wish it had more features and trainings offered for their services offered. Sometimes I stumble upon new things that the service can do and wish I’d known sooner about particular details. --- ### Lattice Review - Overall rating: 4/5 - Reviewer: Rakhi V. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been positive because it brings structure and consistency to performance conversations—goals, feedback, and reviews are all captured in one place, which makes it easier to stay aligned on expectations and track progress over time. It also helps reduce ambiguity during review cycles since context and history are easy to refer back to. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros it keeps performance conversations structured and consistent—goals, feedback, and reviews are all in one place, so nothing gets lost across chats or docs. It also makes it easy to track progress over time and stay aligned on expectations, which helps reviews feel more objective and actionable. #### Cons Some workflows (goals, check-ins, review steps) can feel click-heavy and time-consuming, especially when you’re just trying to make a small update quickly --- ### Does a lot, if you can find it! - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I'd recommend it, but I'd warn you that it has a bit of a learning curve in terms of where to click and certain features being buried or hard to find. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros It does a ton - employee reviews, 1:1 meeting tracking, employee org chart, employee feedback, performance summaries. #### Cons Something isn't quite right about the navigation. I find it easy to get lost and hard to find the right features or submenus I want to be in. --- ### A Helpful System for Visibility and Recognition - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Lattice was positive. It worked best as a system of record for accomplishments, feedback, and recognition. When used consistently, it made work more visible, encouraged accountability, and supported growth conversations. Like most tools, its effectiveness depended on how intentionally it was used by managers and teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It was nice having a clear system to regularly share what I was working on and what I had accomplished each week. Posting updates helped me make my work visible and track progress over time, and that directly helped when it came to promotions and performance conversations. I also really liked that Lattice was connected to Slack. Being able to give teammates praise publicly and receive praise in return made recognition feel natural and timely instead of forced or delayed. #### Cons At times, parts of Lattice felt a bit rigid and process-heavy. Some workflows seemed more about checking a box than having a meaningful conversation, especially if the team was already aligned. Notifications could also pile up and start to feel noisy, which made it easier to tune them out. --- ### Good tool to manage work objectives - Overall rating: 5/5 - Reviewer: Paulo G. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a great tool to get feedback from colleagues and managers regarding your tasks, objectives and progress #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the easy way you can determine your objectives and monitor results through the whole year allowing peer review to improve your performance #### Cons it requires too much training to get full usability and pricing becomes high when add-ons are required --- ### Worth It for your employees - Overall rating: 5/5 - Reviewer: Hannah D. - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I use it weekly/sometimes daily for employee goals, anniversaries, birthdays, and 1 on 1 conversations between employees and managers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that lattice has a motivating presence. It easily tracks employee goals and keeps them on track to continue growth. It makes planning goals very easy with its user friendly templates. #### Cons I have not discovered anything negative about lattice yet. Our entire company uses it for meetings and career track alignment. --- ### A great tool for people management - Overall rating: 4/5 - Reviewer: James L. - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · monthly - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a great experience having an easy to use platform that help drive employee engagement, better internal communication, and is an excellent at helping managers oversee their teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Lattice has been a great tool to help manage the team, have effective communication as a group, and individually, conduct performance reviews, and give the team a greater sense that the company truly cares about their development as employees. #### Cons I think the thing that is most challenging about Lattice is that many of the feature are great, but the pricing for them outweighs the potential benefit given the size of our organization. --- ### Great tool, but would be outstanding with additional flexibility - Overall rating: 4/5 - Reviewer: Alex S. - Industry: Biotechnology - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. It's a great tool for managers--makes tracking direct reports activities and growth. The feedback feature also works well. There should be more flexibility with the performance reviews, especially in situations where managers have changed. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Track 1 on 1s --it's great to share a space with colleagues and direct reports where we can share ideas and non urgent items to discuss at the next touch point. #### Cons Doesn't automatically adjust when 1 on 1s are rescheduled. This leads to notifications that are incorrect. I also would like more flexibility with the weekly updates options. --- ### Check-In with Lattice! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: 1-3 years · monthly - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I enjoy my overall experience with Lattice. My current job is the first time I've used Lattice and first time I've been introduced to it. Like I mentioned above, I like the prompts it gives you as talking points for your meetings. I also like how it's easy to write notes and comments as your discussing your meeting in real time, so that you can see your notes and your reviewer can also give you feedback. Lattice is good for review meetings and check-ins which is how I primarily use this ap. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like the most about Lattice is the layout of the website. It has a very clean, easy-to-read setup and makes it easy to maneuver. I use Lattice for my 1-on-1 reviews and check-ins and I enjoy the prompt questions they list out so you have talking points to discuss. #### Cons My only dislike about Lattice is setting up meetings. Since I am used to using Microsoft Outlook's calendar for all my meeting set-ups, I sometimes get confused when I am unable to link my meeting in Outlook with my meeting in Lattice. It's not a huge issue but it would be more streamlined if my meetings could cross over. --- ### Easy to use, may lack features compared to other offerings - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: 1-3 years · monthly - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Lattice is easy to understand and navigate for the end user, and also integrates with apps like Slack. This makes Lattice easy to use since you can get email and/or Slack notifications. #### Cons Lattice's features and functionality are limited compared to other coaching/feedback software. We ended up switching to another software that had more comprehensive abilities. --- ### Lattice + Slack Integration - Overall rating: 4/5 - Reviewer: ben c. - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: 1-3 years · monthly - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I have only used Lattice a couple time when giving feedback on colleagues via our Slack integration. Overall, it is a good experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciate that our "Praise" channel is integrated within Lattice (or vice versa) - that allows one to document feedback for colleagues and share it with the HR Team while also praising the colleague publicly within the organization. #### Cons I would like lattice to be tied to my HR or Benefits which is Rippling --- ### Lattice is a good tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: 3-5 years · monthly - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Positive experience. Would recommend this tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Clean and easy UI/UIX. Reporting Is solid. #### Cons Can be glitchy at time. Search ability could be better. --- ### Multi Year Lattice User (Non Profit) - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we've been using Lattice for 3+ years and have continued to renew each year. I do see them growing in the right direction. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like the 1:1 feature, Updates, and Performance Management features. These are pretty intuitive to get set up and have been really helpful across the company. I like the automations in data within Performance Management and Employee Surveys. #### Cons We tried to implement Grow and I found it confusing and hard to connect to our unique and smaller org. I also have a few small product ticks about easily downloading info or implementing a signing feature to performance reviews. --- ### Lattice - A Must Have for a Transparent Work Environment - Overall rating: 5/5 - Reviewer: Chuck R. - Industry: Financial Services - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been nothing short of amazing. At a previous job, we used Exxcel or paper/pencil. Having the ability to look backwards really motivates me to do better at my job each day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Weekly tracking for my 1 on 1's and the ability to share when someone else does an amazing job. The integration with Slack is key as well. #### Cons It would be nice to track improvement over a specific period of time. You can get this information, but seeing it in a graph would be even better. --- ### Overall impressed as a people manager - Overall rating: 4/5 - Reviewer: Meghann O. - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love the weekly updates as well as the 1:1 templates. Performance reviews are much easier with lattice! #### Cons I wish there was a more collaborative component where we could track our team meetings as well. --- ### Solid Employee Engagement Platform - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Biotechnology - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered The tool is very useful and we've had a chance to get things up and running very quickly. We've been bounced around a bit with account managers over the year which has been less than great. Additionally, our account team has not done a great job of providing meaningful quarterly checkins- the usage/adoption metrics they provide are awful which then makes any comparison we draw to our own usage useless. I would suggest working with our team to come up with appropriate adoption targets and then analyzing our actuals against goal for a more meaningful review process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system works well. We rarely see systems bugs and the modules seem to interconnect quite well. Our employees have adopted certain aspects of the tool readily- namely feedback, surveys, 1x1s, and reviews. I like that I can impersonate an employee so I'm able to see what they're seeing in order to provide helpful troubleshooting guidance. The customer support team is excellent. #### Cons Some aspects of the system are not intuitive and it takes multiple clicks to get to an area that shouldn't be buried. For example- a manager of managers who wants to view progress of their direct reports on review completion during the review cycle, really needs to dig to get to the right screen to view progress. --- ### Nice tool for Growing Companies - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Logistics and Supply Chain - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Lattice is very intuitive in it's design of end employee use. When unrolling new products, leaders and employees are able to absorb navigation fairly quickly #### Cons There's a lot of features that seem to be built off of specific customization or backend architecture set up that doesn't quite connect seamlessly across platforms. For example, some permissions are easily created for the engagement platform that are not available in the Performance Platform. Or there are Feedback Prompts built into the system, but they are not customizable. --- ### Lattice has been a game-changer for our organization - Overall rating: 5/5 - Reviewer: Russell E. W. - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate how Lattice provides a customizable solution that our People Team has tailored to foster a culture of continuous feedback, growth, and accountability. This customization enhances performance for both employees and managers. #### Cons I do not have any cons with Lattice. Lattice is helping our organizations enhance our performance in every area possible. --- ### A fantastic performance management tool - Overall rating: 5/5 - Reviewer: Robin M. - Industry: Computer Software - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love Lattice. They continue to make great improvements and the tools keeps getting better and better! The performance review process is great and very customizable. The engagement survey's provide us with really great feedback and insights. We are also really looking forward to the implementing of Lattice Grow to help provide career pathing for our employees. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Lattice makes managing various aspects of the performance management process. Engagement survey's are easy to create and they provide us with really great insights into the pulse of our organization. #### Cons I am looking forward to product improvements around managing OKRs specifically reporting on them. There isn't an easy way to provide an overview of the OKRs as a whole when reviewing in a meeting. --- ### Great for performance reviews and regular check-ins - Overall rating: 5/5 - Reviewer: Cherise B. - Industry: Real Estate - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how customizable our review cycle can be. I also like the Slack integration. #### Cons There is a bit of a learning curve, but it's overall great to use. ---