--- title: "Lattice Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Lattice. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lattice is a good fit for you!" source_url: "https://www.softwareadvice.com/performance-management/lattice-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Performance Management System Software](https://www.softwareadvice.com/hr/performance-review-software-comparison/) / [Lattice](https://www.softwareadvice.com/hr/lattice-profile/) / Lattice Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/lattice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/lattice-profile/alternatives/) # Lattice User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 207 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 123 reviews (59%) - 4 stars: 68 reviews (33%) - 3 stars: 12 reviews (6%) - 2 stars: 3 reviews (1%) - 1 star: 1 reviews (0%) ### Most mentioned pros - it keeps performance conversations structured and consistent—goals, feedback, and reviews are all in one place, so nothing gets lost across chats or docs. - The integrations with other tools save time, and the customization options mean we can tailor surveys and reviews to our exact needs - Posting updates helped me make my work visible and track progress over time, and that directly helped when it came to promotions and performance conversations. ### Most mentioned cons - Some workflows (goals, check-ins, review steps) can feel click-heavy and time-consuming, especially when you’re just trying to make a small update quickly - I feel that there's almost too much capability in terms of tying goals back to each other-- they just get twisted around in circles instead of a nice hierarchy, which I believe is the desired outcome. - My only dislike about Lattice is setting up meetings. Since I am used to using Microsoft Outlook's calendar for all my meeting set-ups, I sometimes get confused when I am unable to link my meeting in Outlook with my meeting in Lattice. ## Lattice customer reviews Showing reviews 1-25 of 207 (page 1). ### User-Friendly Performance Management Platform - Overall rating: 5/5 - Reviewer: Colin J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Lattice has been a good platform for managing performance reviews and employee feedback. It is user-friendly, integrates well with HR systems, and provides good value for the organization. It helps teams stay consistent with appraisals and ongoing performance conversations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lattice is easy to use and helps keep performance conversations organized. The interface is simple to navigate, and it is helpful to have 1:1 agendas, appraisal notes, and performance documents stored in one place. #### Cons It can be difficult to manage records when a manager leaves the company. Moving or updating ownership of files and employee records could be more flexible, instead of needing HR to export documents manually. --- ### Lattice Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I have loved my experience. They made implementation and overall use of the platform very digestible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The workflows and onboarding templates. They were easy to use and easy to create and personalize. Great support team to work with. #### Cons The sunsetting of the onboarding module, templates and overall HRIS system. It was a great system, sad to see it go. #### Reasons for switching to Lattice Lattice has a lot more customizable options when it came to the HRIS platform. --- ### Good tool to manage work objectives - Overall rating: 5/5 - Reviewer: Paulo G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a great tool to get feedback from colleagues and managers regarding your tasks, objectives and progress #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the easy way you can determine your objectives and monitor results through the whole year allowing peer review to improve your performance #### Cons it requires too much training to get full usability and pricing becomes high when add-ons are required --- ### Does a lot, if you can find it! - Overall rating: 3/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I'd recommend it, but I'd warn you that it has a bit of a learning curve in terms of where to click and certain features being buried or hard to find. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros It does a ton - employee reviews, 1:1 meeting tracking, employee org chart, employee feedback, performance summaries. #### Cons Something isn't quite right about the navigation. I find it easy to get lost and hard to find the right features or submenus I want to be in. --- ### A decent tool for employee management - Overall rating: 4/5 - Reviewer: Demi O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Lattice was easy to use, modern in its setup and structure and came with several features for the modern and future workplace. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lattice is a modern employee management tool that drives engagement and team collaboration while fostering personal professional development and progress. Lattice has multiple features from feedback sharing to goal setting, reviews management and more. #### Cons Even though the software is modern and resource/feature-rich, it felt expensive and not all the features were always equally relevant. --- ### Worth It for your employees - Overall rating: 5/5 - Reviewer: Hannah D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I use it weekly/sometimes daily for employee goals, anniversaries, birthdays, and 1 on 1 conversations between employees and managers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that lattice has a motivating presence. It easily tracks employee goals and keeps them on track to continue growth. It makes planning goals very easy with its user friendly templates. #### Cons I have not discovered anything negative about lattice yet. Our entire company uses it for meetings and career track alignment. #### Reasons for switching to Lattice did not have all the necessary components we were looking for, did not make tracking employee goals very easy. --- ### Lattice Review - Overall rating: 4/5 - Reviewer: Rakhi V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been positive because it brings structure and consistency to performance conversations—goals, feedback, and reviews are all captured in one place, which makes it easier to stay aligned on expectations and track progress over time. It also helps reduce ambiguity during review cycles since context and history are easy to refer back to. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros it keeps performance conversations structured and consistent—goals, feedback, and reviews are all in one place, so nothing gets lost across chats or docs. It also makes it easy to track progress over time and stay aligned on expectations, which helps reviews feel more objective and actionable. #### Cons Some workflows (goals, check-ins, review steps) can feel click-heavy and time-consuming, especially when you’re just trying to make a small update quickly --- ### A Helpful System for Visibility and Recognition - Overall rating: 4/5 - Reviewer: Conor C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Lattice was positive. It worked best as a system of record for accomplishments, feedback, and recognition. When used consistently, it made work more visible, encouraged accountability, and supported growth conversations. Like most tools, its effectiveness depended on how intentionally it was used by managers and teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It was nice having a clear system to regularly share what I was working on and what I had accomplished each week. Posting updates helped me make my work visible and track progress over time, and that directly helped when it came to promotions and performance conversations. I also really liked that Lattice was connected to Slack. Being able to give teammates praise publicly and receive praise in return made recognition feel natural and timely instead of forced or delayed. #### Cons At times, parts of Lattice felt a bit rigid and process-heavy. Some workflows seemed more about checking a box than having a meaningful conversation, especially if the team was already aligned. Notifications could also pile up and start to feel noisy, which made it easier to tune them out. --- ### A great tool for people management - Overall rating: 4/5 - Reviewer: James L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a great experience having an easy to use platform that help drive employee engagement, better internal communication, and is an excellent at helping managers oversee their teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Lattice has been a great tool to help manage the team, have effective communication as a group, and individually, conduct performance reviews, and give the team a greater sense that the company truly cares about their development as employees. #### Cons I think the thing that is most challenging about Lattice is that many of the feature are great, but the pricing for them outweighs the potential benefit given the size of our organization. --- ### Seamless place for all things workflow related - Overall rating: 4/5 - Reviewer: Hannah C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Lattice is a helpful way to manage workflow questions, create weekly workflow summaries, and to manage meetings and agendas. #### Cons I wish it had more features and trainings offered for their services offered. Sometimes I stumble upon new things that the service can do and wish I’d known sooner about particular details. --- ### Great for a growing smaller company - Overall rating: 4/5 - Reviewer: Carl G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Thus far, our company has enjoyed the features that bring goals and career planning into the limelight. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy and intuitive user interface. Simple to train on, provides good generic building blocks for core functions. #### Cons The integrations / APIs can be a little more difficult to manage if you are not in a standard configuration from your core systems. #### Reasons for switching to Lattice Simplification and better user experience --- ### Lattice: The Web Based Autobiography of Employment - Overall rating: 5/5 - Reviewer: Carlotta S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I use Lattice regularly. I am very pleased and intend to continue using this product to advance my career. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lattice allows me to keep track of every aspect of my employment. Lattice keeps a record of all feedback received or given, weekly 1-on-1 sessions, tasks, annual reviews, etc. #### Cons There are no complaints or constructive criticisms regarding Lattice. --- ### Lattice Lover - Overall rating: 5/5 - Reviewer: Naya Q. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Very good, love the user interface and the easy of use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use and streamlines review process. #### Cons I feel that since it's accessible only through single sign on it's easy to forget! --- ### Nice User experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am assigned to write quarterly reviews on management and self-reflection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy UI. Simple. Straight and to the point. #### Cons No cons it does a good job. The only Con is they require me to use this for extra work to do. :) --- ### Lattice is a good tool - Overall rating: 5/5 - Reviewer: Kaylynn P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Positive experience. Would recommend this tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Clean and easy UI/UIX. Reporting Is solid. #### Cons Can be glitchy at time. Search ability could be better. --- ### 1.5 Years Later - An Honest Lattice Review - Overall rating: 5/5 - Reviewer: Ashley L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fantastic - everyone from tech support to our implementation team, customer success representative are so helpful. They are always willing to hear product feedback, accept ideas and help to advise on your strategy. I truly look to the Lattice team as an extension of my own - they are true partners and the gold standard when it comes to customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With Lattice, not only is the platform great as a full "people success" suite of tools, but it is easy to use and easy to implement and enhance thanks to Lattice's fantastic team of client support (tech support, implementation consultants, customer success reps, etc...). From our perspective, we initially purchased Lattice as a solution to a manual and broken performance management process, but what we got was so much more than that. Now, we are using the tool to help manage and scale our compensation structure and practices across our organization and enhance our bonus payout process using Compensation Cycles. We are also developing comprehensive career pathing tools to help our employees better understand what their career trajectory could look like with us. That alone has helped us improve our people success strategy by lightyears and we are still barely scratching the surface of this tool's true impact and capability. #### Cons Two things - 1. It is not cheap (but with that, you get what you pay for and this tool is worth every penny) and 2. It is very customizable and has a ton of capabilities - so don't go into it without a basic understanding/strategy of how you will use the tools (do this to help maximize your user adoption, spend and overall value) #### Reasons for choosing Lattice More robust tool options outside of just performance management. --- ### Great Performance Management Platform - Overall rating: 5/5 - Reviewer: Shinara A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very happy user. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate. Quick customer service responses. 1:1 feature is up on screen with every meeting to capture information. Engagement surveys & performance reviews are clean and easy. #### Cons Based on feedback from managers not having an overview on 1:1 notes like you would in an excel document that can be beneficial when it comes time to review employee’s performance during EOY cycle. --- ### Implemented Lattice last year - Overall rating: 4/5 - Reviewer: Alina K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lattice is a great tool, but some setting it up can be confusing and you really need managers to see the value in these features and buy in to get high utilization. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros For performance management + employee engagement, their features are super helpful. Reviews, Feedback, 1:1s, and Grow offer a lot of great features to identify, record, and improve performance of each employee. All the features tie into one another so it's really comprehensive. The Engagement feature is great for administering surveys to gather feedback + build action plans, which you can do within the platform as well. They also just rolled out AI in their platform which is pretty cool. #### Cons Setting up the platform or trying to navigate it is at times confusing and not intuitive - for example, it requires a few extra clicks to get where you want to be, or if you want to change a specific option you may have to upload a spreadsheet instead of there just being a setting, etc. Not the end of the world but like I said can be confusing. It's also pricier than other options out there. --- ### Pro Lattice - Overall rating: 5/5 - Reviewer: Christine J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have consistently been wow'ed by our experience with both Lattice as a tool and the customer support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The various tools and flexibility within the system. We also love the consistent upgrades and new feature releases. They are always seamlessly. #### Cons Some areas are a little more difficult to navigate but the support team has always come to the rescue. --- ### June 2024 Review - Overall rating: 4/5 - Reviewer: Darra C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Phenomenal support team and a fabulous product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's an incredibly intuitive tool with a plethora of support documents and trainings available for employees. We particularly love the feedback tool and it's a one-stop shop for all employees to view org chart, feedback, talent review, company goals & initiatives, and more. #### Cons Would like more customizable reporting functions --- ### Easy to use performance tracking solution - Overall rating: 5/5 - Reviewer: Sheryl K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Overall the tool has helped review performance and setting goals which has lead to improved efficiency and output. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the tool has an easy to use interface which helps ease the process of performance review which fosters improvement in productivity. #### Cons The cost is considerably high compared to its alternatives --- ### Easy performance management - Overall rating: 5/5 - Reviewer: Jessica S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros On the administrative side, the review cycle is easy to create. The steps are pretty straightforward and changes can easily be done. The tool is quite customizable. Reminders can be easily sent, re-opening, and closing the cycle as well. Our employees also find it really easy to use on the user side. #### Cons In different languages, we would need to be able to switch the language in french for the tool but this is not yet available --- ### Lattice for Performance Reviews - Overall rating: 5/5 - Reviewer: Aja H. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love Lattice's customer service the most. Their team of experts really know the product and spend time with you to make sure you become an expert too! #### Cons Some things aren't perfect. I wish that you could download a report of everyone who is a manager. Some of the customizations abilities when making your own templates are limited as well so you have to get creative. --- ### A Great Way to Track Career Progression & Professional Growth - Overall rating: 5/5 - Reviewer: Zach Y. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Lattice is a great tool to ensure you are feeling fulfilled and committing yourself to professional growth. Our company uses this in every department and I think most employees appreciate that the firm is committed to helping employees progress toward personal, professional, and lifestyle goals. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I really like knowing where my performance is at and where there's room to improve/grow. It's easy to keep ongoing 1 on 1 conversation with my manager tracked and managed in the system. I also really appreciate the opportunity to set personal goals that align with team initiatives and to reflect on past goals to see how I am progressing. We use the system for personal goals, team goals, and OKRs, and for career development! It's simple to use and effective when the entire team buys into using the tools. #### Cons There is a lot of functionality, so it could be confusing to some users at first. At our firm the People Mgmt team had built out how-to guides and walkthroughs on how to optimize our individual profiles. Lattice also has a lot of documentation, so you'll be able to learn even if you feel confused or stuck with the various features/functionality of the system. --- ### Overall, great addition to our company - Overall rating: 4/5 - Reviewer: Shandora D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lattice has been a great addition to our company. Previously we were using different systems for tracking, survey, and performance reviews. With Lattice we're able to move all of those things into one system. We are also able to do things with Lattice that we didn't do before (ie meeting agendas)! #### Cons We'd love to have a group meeting agenda option. There's word of it coming soon, so can't wait! ## More reviews [Next reviews](https://www.softwareadvice.com/hr/lattice-profile/reviews/?page=2) --- Lattice Reviews, Pros and Cons - 2026 Software Advice