A pleasure to use and implement, with great, responsive and friendly customer service.

The reminder system works awesome, it integrates well with my google calendar, and it's just the best for my business.

Super easy to use for me and my clients. Everyone has been super impressed with how easy it is to use.

Wish I could do text reminders, even at the lowest plan. Emails sometimes tend to get lost or ignored.

When a patient cancels, there is only one alert and completely disappears from the calendar without warning.

Backend interface is a bit chaotic and complicated to get used to. Mailchimp integration does not work with GDPR.

So far, it has been a great experience. AS was recommended by a business coach I'm working with, and I've been very pleased.

It has a horrible appearance and is hard to follow sometimes. Appears very unorganized and jumbled.

They got back to me when I reached out to customer service and that really made me feel like I could highly recommend this service along with the positive experience I have had using the platform.

My clients love how quick and easy things are set out to be. I love how they can receive confirmations quick and easy, I am still learning the software but I have been enjoying every bit of it so far.

It's simply great, very good value for money. Also really like the funny auto emails they send).

It is super easy to set up and customize and it gives a professional impression with its aesthetic. The free version is great for those looking for a simple scheduling service for single appointments.

Easy to work, good plans, I love how you can add so much detail about a service or product, and I love how you can connect your calendars.

Sometimes the email wasn’t received on the clients side , but it only happened twice so it was no worries at all.

This software gives you the best deal for your money. Their free plan is pretty awesome as well.

That you lose how it looks , when you don’t pay even if you pay on time , if you miss a payment everything is gone , until you pay again.

What I liked most about Acuity was the ability to customize almost every aspect of it. I'm in the beauty field and for me, the details are super important.

Excellent product and great customer service. It is simple and easy and I love that.

I like that I can run membership and subscription programs using this software. There are a lot of components to my business, so being able to consolidate my needs into a program is SUPER helpful.

I also love the sense of humor the company has put into the software, its a kind of place I'd like to do business with.

I have absolutely loved everything about Acuity. This was recommended to me as I began to expand my business into coaching and Acuity is a one stop shop to fulfill all my needs.

Overall I'm quite satisfied with Acuity. Its very user friendly and the free version is great so I'm sure the paid versions are even better.

Jump starting my life coaching business and this has help things take off with such ease. I love how everything is in one place, the software is customizable, and easy to use.

I love that it is so easy to use. I love that as a single entrepreneur I can use this software for free and upgrade when needed.

I loved how straightforward the setup and customization is. I can make the calendar feel like it's a true extension of my brand.

Also, the integrations work perfectly and Acuity is really super connected with the most important apps.

I love the ease of creating appointment types. I also really like the ability to create coupons and accept payments easliy.

Sometimes my clients wouldn't remember the time properly, or I would forget to write it down. Now the appointment times are clear, and there is no way for us to forget or get the timing confused.

I like that you can sell packages and my desired package has availability for 6 employees. The Stripe integration is useful and it is easy for students to schedule a lesson.

Fairly easy to use, customer service great, clever comments make me smile, integration with existing business processes good.

I love how easy it was to create everything I needed. Although I am only using the free version, for now, it has almost everything that I want in it and it has been amazing playing around with it.

I love that Acuity is very robust and allows you to customize responses when a client/customer books with you. I also love that integrates with Instagram and Facebook for ease of booking.

If something is changed on my system, I have to sometimes update Acuity. I had some significant problems with Microsoft that temporarily derailed  Acuity.

It has a very fresh and modern UX, i love the styling. It's a good priced product and easy to set up.

My overall experience is good with Acuity. The software helps me know that my clients are in good hands when it comes to booking with me.

Lacking several must have features that my new software program has. Also had numerous occasions where I cancelled a client but they continued to get charged through Upperhand.

It looks great, and creating events is very easy.

As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use.

The complete lack of customization and available software and/or plugins (parent/child accounts, financial and administrative dashboards).

Overall a very good product reasonably priced and very good customer service.

My overall experience has been the most frustrating thing I have ever encountered in the business world because of lack of training.

The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM.

Ease of use, great customer service, easy for customers and super Intuitive.

Customer support is unmatched. Account manager very helpful and communicative.

Biggest drawback is the lack of training that we received. And for the most part we struggled to get quick response to problem solving as they arose.

It can be confusing to use this software at first.

M happy with the willingness to take constructive feedback.

UpperHand support has been outstanding. We are new to the system, but any questions we have had are quickly and easily answered by the support system here.

When we have issues it is difficult to get a response from upperhand the same day and no phone support offered is awful as not everything can be handled by email 2-3 days later.

Doing memberships can be a pain and not as user friendly.

Upperhand’s ease of use and ability to fit our dynamic workflow.

Overall UpperHand has done it’s best to provide a great service and cater to my company’s specific needs.

In the beginning, I was very discouraged from all of the bugs that caused frustrations with me as the Administrtor and also negatively affected our end user clients.

We will continue to use Upper Hand, and look forward to the new interface being fully integrated.

I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts.

I like the functionality of the quick scheduling tool. Makes it easy to schedule without going through the loops of POS.

Ease of use and ability to set up the camps and clinics we need on the software.

Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.

Our move to Upper Hand has been very good, overall. We're spending less money for better functionality with their software.

Overall I have had a very good experience with upper hand their customer service support is extremely efficient.

Ease for parents to register for our camps and programs improved for our business. We still use software for private training business since it’s not as user friendly for upper hand.

Its a coin flip whether I’ll be able to complete a purchase or book an event with out the window dropping.

US Dollar

Squarespace Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals.


Squarespace Scheduling lets users automate appointment bookings by offering a real-time view of their own time available. It has the capability to automatically sync calendars according to users’ time zones and can send regular alerts and reminders to users regarding their appointment schedules.


Squarespace Scheduling’s scheduling feature set includes customizable intake forms, embeddable calendars, third party application calendar synchronizing and group scheduling for workshops.


Squarespace Scheduling is suitable for service-based businesses such as training and tutoring centers, coaching and consulting, photography and video production companies, fitness studios, salons and spa centers and health and dental clinics. The solution offers a free basic module and is available as a monthly subscription. The product offers APIs and integrates with third-party applications such as QuickBooks, FreshBooks, MailChimp, Google Analytics and WordPress.



LongDescription

iCalendar Support

Electronic Payments

Payment Processing

Practice Management

Real-time Scheduling

Mobile Alerts

Fitness Plan

Rescheduling

HIPAA Compliant

SMS Messaging

For Salons and Spas

Progress Tracking

Client Database

Group Scheduling

Confirmation/Reminders

Online Registration

Credit Card Processing

Calendar/Reminder System

On Call Scheduling

Consent Management

Attendance Tracking

SMS Reminders

Team Calendars

For Accountants

Sport Coaching

Patient Intake

Customer Database

Recurring Appointments

No-Show Tracking

Gift Card Management

Class Scheduling

Calendar Management

Customizable Fields

Room Booking

Multi-Physician

Template Management

Scheduling

Data Import/Export

Multi-Location

Booking Notes

Treatment Packages

Student Management

Availability Indicator

Online Scheduling

Mobile Access

Online Payments

Capacity Management

Performance Metrics

Life Coaching

Single Provider Practice

Membership Management

Resource Scheduling

Business Coaching

Client Portal

Event Scheduling

Social Media Integration

Forms Management

Email Reminders

Real-Time Updates

Email Management

Website Integration

Driver Scheduling

Revenue Management

Branch Optimization

Alerts/Notifications

Online Booking

Reporting & Statistics

Client Profiles

Reminders

Class Management

Group Reservations

Automated Scheduling

Event Management

Virtual Meetings

Availability Management

Customizable Templates

Calendar Sync

Physician Management

Mobile App

Billing & Invoicing

Accounting Integration

Event Calendar

K-12

Web Forms

Discount Management

Customizable Branding

Patient Management

Activities Booking

Facility Scheduling

Reporting/Analytics

Contact Database

SOAP notes

Customizable Forms

Appointment Management

Client Management

Patient Scheduling

Purchasing & Receiving

Third-Party Integrations

Web browser (OS agnostic)

A 7-day free trial is available, after which Squarespace is available for the following tiered prices:

Emerging Entrepreneur: $15/month (1 calendar, in one location) 

Growing Business: $25/month (up to 6 calendars)

Powerhouse Player: $50/month (up to 36 calendars)

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

Acuity Scheduling

Webinars

Documentation

Videos

Upper Hand is a leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less. Upper Hand untangles the complexities behind running your business, empowering your team to deliver stronger client outcomes that grow your bottom line. 

Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making. 

Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics, and more. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, program association and more. 

For more information on how Upper Hand is reinventing the way business is done in sports and fitness, visit upperhand.com.

Why Upper Hand? Let's explore some benefits our customers gain when using Upper Hand!

Optimize business operations:

- Saved time and money by eliminating time-consuming workarounds from inefficient tools/processes
- Improved staff efficiency, morale, turnover, and overall business productivity
- Reduced risk of costly errors and scheduling conflicts from manual tasks and processes

Increase member satisfaction:

- Higher conversion rates via easy booking process that reduces friction during checkout
- Protection against lost sales and churn from client frustrations incurred from poor, sluggish scheduling/software experiences
- Increased customer satisfaction from more convenient and flexible ways to engage and transact

Make better business decisions:

- Instantaneous access to accurate customer and payments data in real-time
- Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth
- Integrated software & payments platform eliminates need to aggregate data from multiple costly sources

Session Notes

Real Time Analytics

Member Accounts

Employee Management

Personalization

Barcode/Ticket Scanning

Recurring/Subscription Billing

Group Registration

Customizable Reports

Dues Management

Access Controls/Permissions

Contract/License Management

Invoice Management

Transaction History

Wait List Management

Attendance Management

Timesheet Management

Event Tracking

Communication Management

Customer Accounts

Refund Management

Registration Management

One plan, everything included. $95/m for annual billing (30% discount) or $135 for monthly billing.

Acuity Scheduling vs Upper Hand

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