Overall, very satisfied, but the 2 first cons I noted should be improved. A flag for image change and being able to change order of parameters is necessary in my humble opinion.

-Many exercises -Top customer service -Requesting new exercises is an easy and fast process (>36h) -Quick software when searching for exercises -Simple UI -I like the ''Session'' within a same training program. Perfect to do split days trainings with a session for each day

-The exercises we want is not always in the databank, yet there is no option to ''Flag'' the undesired alternative we put in client's program. Should have the option to ''Flag''. With a 'flag', both client and trainer would see this exercise needs to be changed and therefore know that the image is not quite like we demonstrated during our private session. As soon as the exercise has been added in HexFit, we would locate the ''flags'' and change them. -Cannot drag elements like ''weight'', ''note'', ''reps'' etc. Therefore, you MUST add these elements in the correct order. It's tedious when you already wrote all your weights and reps and then notice that the parameter not all in the same order as the previous exercises. -No phone app to create programs

Really good overall, the support team is great.

Easy to use, fast in program design, great support team.

Video library --> YOUTUBE URL PLEASE MAKE IT HAPPENS!!!! Sharing the periodization with the clients.

No complaints other then the price and a few glitches with the app. (When clients use it.) Otherwise, it has never disappointed me.

Fully customizable programs, ease of use and all-in-one platform to simplify training clients in a professional way. It's really a very powerful tool.

The cost is very high. Especially if both hexfit AND stripe are taking a cut of the company profits, it is hard to pass this on to clients with the current worldwide inflation and financial hardships. You are forcing trainers to cater to people who are better off financially. There should be a discount offered to healthcare practitioners who are trying to help everyone-young/old/students/disabled. It would be easy to prove by showing our license. There are apps that are even free (Telehab) but currently do not offer customizable video uploads so this is the only reason so far keeping me on Hexfit.

Overall because the customer support is so prompt, my experience with HexFit has be good. It is definitely easier to have all of my patients' information in one place, accessible from anywhere, and not have to worry about paperwork. My patients really appreciate the exercise plans available via HexFit, too.

Integrating the software into my business was pretty easy. There is always someone available on the live chat to help answer questions and resolve any issues. The exercise plan tool is comprehensive - there are hundreds of exercises and it is easy to edit them for descriptions and prescriptions. I like that the appointment calendar syncs to Google and updates regularly. Being able to do video calls and billing directly through HexFit has been great during the pandemic. The SOAPIE forms are easy to use.

The invoicing requires a few updates to be easy to use for Kinesiologists - past appointments should be available to be billed and the date that the service was provided should be automatically a part of each invoice. The SOAPIE forms are easy to use, but it would be better if it was a continuous document, so that when a patient comes in I can just scroll down to see what we did over the last few sessions. This would save time and ensure my service is efficient. My clients have also struggled to get MyFitnessPal succfessfully connected to HexFit

[SENSITIVE CONTENT HIDDEN] and the Hexfit team have been consistently approachable, reliable and effortful supporting our expedited learning curve during the pandemic. This customer service has been critical for our business to pivot from in-person to remote service delivery in 2020/2021.

That which we most greatly appreciated about Hexfit is its unique capability to deliver a collaborative central hub for practitioners, clients and administrators.

We are looking forward to Hexfit developing its capabilities around small group appointments bookings along with an accounting platform. This would provide for a comprehensive full-business hub for administrators.

See Pros

I purchased the physiograph years ago and enjoyed using it. It did require a bit of time putting exercise routines together. Then I stumbled upon Hexfit. I saw it was the same as exercise physiographe and immediately tried it out. Here’s why I love using Hexfit software. As with physiographe clip art, I love the simple renditions of exercise movements. Most executed with good form. The movements are not some super fit-chic or muscle-bound guy that may be intimidating to some clients. I love the ability to print workout programs with pictures for my client to have in hand while on the gym floor. It eliminates wasted TIME searching for exercise videos over the phone (that may have incorrect form). I am a trainer that feels​ recovery time between sets is an important variable in program design. I build it into my programs. My older and senior clients love to have printed workout programs in hand.

The quality and view of exercise programs as they are presented on the ​app are​ not so good.

Hexfit helps us conentrate our files and follw-ups in one place. We can access at any time. It makes our daily tasks easy to manage. The software is continuously improving to respond to the clients' needs.

Customer service is awesome. We had special requests and the staff was quick to adapt the software to fit our needs.

There is no schedule and invoice managing tools included.

Nice to encourage a canadian company in fitness.

Lots of exercises and tools to personalize each program.

Not so friendly to build documents, you can't copy/paste.

Easy to use and a lot of exercises, clients like it

Sometimes, the exercises can hard to find

Complete overall software to track my clients progressions and help then getting results with hands on.

No video for the software yet. You have to book an appointment to learn how to use the software. But the person that did training with me was excellent.

J'ai eu l'opportunité de travailler avec HexFit depuis mes tous débuts. C'est super chouette de voir cette entreprise grandir avec la profession. Ils sont à l'écoute de nos besoins et ils cherchent à optimiser la relation entre le professionnel de la santé et la client. Je remercie sincèrement toute l'équipe pour leur travail.

HexFit est un outil simplement indispensable pour un kinésiologue. La simplicité de l'interface, la centralisation de l'administration, la flexibilité intégrée et le support technique sont superbe. En tant que propriétaire d'un Centre de Kinésiologie, je suis constamment à la recherche d'outils qui me permettent d'optimiser mon temps et d'améliorer la qualité de l'expérience-client. HexFit est un incontournable à ces fins.

HexFit possède un bon système de réservation et de facturation, mais il est encore jeune. Pour le moment, les paramètres ne sont pas aussi flexible que j'aimerais.

Je pense offrir un suivi plus serré et personnalisé à mes clients depuis que j'ai passé à Hexfit.

Tout est au même endroit : Programme d'entraînement, dossier clients, facturation, messagerie. La vitesse de réaction de l'équipe de soutient technique : wow! L'application mobile avec lecture automatique des programmes.

Certains client s'y retrouvent un peu difficilement au début. Les clients ne peuvent pas déplacer eux-mêmes une journée d'entraînement.

Excellente et la team est rapide a repondre au question et problème

Jadore la facilite dutilisation Surtout que ce soit illimité pour le nombre de client. Plusieurs maniere dutiliser la plateforme.

Plus au niveau plan alimentaire, my fitness pal etant plus complet et facile a utiliser surtout pour laffichage des macros . Il serait bien que la partie nutrition prenne exemple sur my fitness pal qui affiche les macro au fur et a mesure sans devoir pre inscrire des donner specifique. Donc pour le moment je doit continuer d utiliser my fitness pal .

À date nous sommes en adaptation (intégration) mais nous sommes très satisfait. Le service à clientèle est très rapide et facile d'accès par le Tchat dans la page et ils réussisent toujours à répondre à nos questions. Merci à toute l'équipe

Ce que nous apprécions le plus c'est d'être capable de voir facilement les progressions des clients ainsi que la section "aujourd'hui" qui nous permet d'avoir un vu global de ce qui c'est passé.

Que je n'ai pas trouvé et que j'aimerais c'est de trouver où mettre tous les employés de la clinique comme intervenant dans tous les dossiers clients sans être obligé de les rajouter un par un! Notre équipe travaille régulièrement avec les mêmes clients et pour être capable d'écrire un message aux clients il faut qu'il nous soyons intervenant.

I like that all of my programs are at the same place, clear on the exercices with the correct description and image. My clients appreciate this plateform so much.

Sometime i'm looking for a specific exercice and it's taking me a long time to find the one i really want. Ex: a barbell squat the results shows all kinds of squats without showing the simple ones before.

Good experience. Most likely to use it in the future too!

Very easy to use and user friendly. The quality of the images are awesome. Easy to share your program to your customers

A lot of exercice are missing. You can ask to have them added on the software but the quality won’t be as good as the original ones.

Not too good especially near the end and I felt like I was paying too much for the product I was receiving.

I liked that I could build my own questionnaire using HexFit. I like how I could collect data and use it for my sports teams. The messaging system was interesting but it would never replace something like Messenger, Instagram DMs or even email.

It took me a long time to create all of those surveys/questionnaires. Very little help from customer support, I found them really slow and unhelpful. No data or information regarding mental health or sport psychology. Everything is about fitness

Jusqu'à ce moment j'adore ca

Interaction client vraiment le fun, nos clients aiment le fait d'avoir une application pour eux

Le fait que les favoris ne soit pas super bien adapté, cela est long pour l'utilisateur

Simple and effective - I have received great feedback from my clients.

Easy to navigate, integrated and customizable options with great customer service.

Has a broad search function so when looking for something specific occasionally takes a bit longer (until exercises are marked as "favourites")

They have very good customer service and have helped me right away when I have had trouble.

I like that you can create workouts on the software and print them and also send them to clients. I also like the video feature.

What I don't like is that my clients have trouble connecting, I have to copy and paste the link and email it to them every time! I also am disappointed that you cannot do group classes. With so many free video softwares out there, I am not sure I really need to use hex.fit.

My clients enjoy seeing their exercise together. The groups are also helpful for group classes.

There are lots of functions and exercises. I like that I can make reports and customize those reports as well.

I don't like how I can't edit the name of an exercise when making a program but have to do it in the exercise bank.

Good so far, even if I had a glitch on the site when I tried to increase number of week in a program. the program got all mixted up. But client service tried as much as they can to fix the problem! I appreciate even if they still dont understand the issu. Its seems like the first time this happenend!

Easy and fast program designing with the library and favorites .

That the agenda is not flexible and that it is not possible to add availability DAY by DAY

Tout est regroupé dans une seule et même application !!! Fonctionnalités et mises a jour pertinentes et régulière!!!

Au niveau nutrition plus de possibilité seraient bien venue (ajout de recommandations sportive, avoir le choix de plusieurs aliment sur un même repas, importation de mesure InBody...). Avoir une page suivi qui regroupe toute les validations entrainement et repas des clients qui défile au fur et a mesure des retours.

This is my first experience with a fitness App and still discovering new things

I found the software very user friendly and the program set up is really great. Also your software support was really great. He was patient and willing to assist whenever I needed help.

It was not easy to remove clients when they quit the programme as well as re-instate them. Their seems to be a delay on the chat function. I can utilize the chat function faster in WhatsApp or messenger than hex fit. Also when you enter and due to delay clients tend to enter multiple times and the same message then appears multiple time.

Easy professional PDF to client. Easier with the updates to alter the program.

Pictures are consistent with size and look. It reminds me of a Physical Therapy software program. Professional PDF's you can print with your brand on it. There are a couple different price structures to pick from.

Would like to see better app for people to use on phone. I heard it has improved, but I do not utilize that with my clients anymore. I just print the PDF and hand to them.