Member Solutions Software


 

Member Solutions provides cloud-based member management software for martial arts schools, fitness centers and studios, personal trainers and affiliate gyms.

Features include online scheduling and booking, recurring billing, payment processing, skills and belt tracking, automated email and text messaging and a member mobile app for iOS and Android devices.

Built-in marketing tools allow users to send targeted promotions, special offers, automatic appointment reminders and notifications via email, text and mobile app. The product includes core business functions such as staff management and commissions, point of sale, inventory management and financial reporting.

Member Solutions customizes solutions to users’ needs through personalized implementation, one-on-one training and in-house software support via email, phone and online chat. Software integrations allow users to add on solutions for online event registration, managed billing services, payment processing, 24-hour door access, custom websites and internet marketing.

 

Member Solutions - Reporting
 
  • Member Solutions - Reporting
    Reporting
  • Member Solutions - Scheduling
    Scheduling
  • Member Solutions - Product sales
    Product sales
  • Member Solutions - Multiple devices
    Multiple devices
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

49 Reviews of Member Solutions

 

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Software Advice Reviews (1)
More Reviews (48)

Showing 1-1 of 1

Poul from Nielsenfitness.com
Specialty: Personal Trainers
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

downward spiral experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Stay away, not as advertised. It's going to be a money pit for your business

Pros

In 2011 this was a Canadian run business and everything worked. The attractive calendar system and staff payroll system works.

Cons

Over the past two years especially since September 2016 the reporting on the software has not been working. Importantly the physical reports which are important for any business owner to understand their actualized income as well as their deferred revenue. None of these reports work, and the support staff keeps apologizing but they do not have a timeline or solution to make it work. Plus items which clients are pre-purchased for disappear, or not remove from their inventory, which is a financial havoc in a poor customer service solution. My business has to give thousands of dollars and I am not exaggerating, in compensation to clients for sessions which have disappeared from the my Volo member Solutions. Stay away from the software's absolute garbage.

 
 
 
Showing 1-20 of 48

Nick from Master Nick's Karate

August 2017

August 2017

Wonderful, we haven't had any problems with the program or staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Value
Support
Pros

Searching and checking in for families is very easy. The staff is always a pleasure to speak with, very knowledgeable and patient when it comes to explaining things and answering questions for training and every day needs.

Cons

We would love to have all of the information listed on one page instead of clicking into different categories. Financial reports should include ALL payments for the month, instead of not including future payments, and not including accounts that have gone from active to paid.

Source: Capterra
 

Alex from Brooklyn Brazilian Jiu-Jitsu
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Member Solutions is an excellent platform that's easy for our staff to learn and our members to use!

Ease-of-use

Functionality

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Value for Money

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Support

Simple reliable month billing. Good support, and a pleasant experience for our members.

Pros

I appreciate how easy it is to see the information I need access to the most. The search functions are intuitive and easy to learn, and entering new contracts is straightforward and easy to confirm.

Cons

I have not been able to get much functionality out of the majority of the more complex financial reports.

Source: Capterra
 

Jeffrey from Clearwater Pool & Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

I could not run my business without Membership Manager from Member Solutions.

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Functionality

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Value for Money

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The software is easy to use. It does scheduling, emails, one-time payments, recurring payments and Member Solutions follows up with my delinquent account. I cannot say enough great things about this software and the company

Pros

The software is easy to use. I am not very technical when it comes to computers and the software makes it easy for me to schedule and take one-time and recurring payments. The best part is that they call my delinquent customers for me! I have not made a delinquency call in 6 years as they do it for me. I am now thinking about getting a merchant account through Member Solutions as well to take one-time payments.

Source: Capterra
 

Catherine from Freedom Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Terrible software riddled w/glitches, patch fixes cause new issues, loss of biz income, DO NOT BUY!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Usability
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Value for Money
Value
Support

None. I would never recommend this program to anyone, it's terrible and I'm not sure why it is still on the market.

Cons

Everything is a con in this software. Don't make the same error I did buy this junk. Currently, I'm shopping to migrate everything to a new software program.There is nothing positive to say about this program. I've lost money, clients, valuable time, customer leads, income, the list goes on. Absolutely awful.

Source: Capterra
 

Anthony from krav defense

January 2017

January 2017

buyer beware, not worth the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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this product is subpar and hard to navigate, the company will keep charging you even though your not using the product. Stay away from this company there are better products on the market.

Pros

having access from the web

Cons

hard to navigate, very frustrating setting up clients/

Advice to Others

Don't buy it horrible product, company will keep charging even after you canceled their services.

Source: Capterra
 

Lacey from Pro Martial Arts Village on the Creeks

January 2017

January 2017

Overall good system and great customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

We used the system for about 6 months and switched to another system but ultimately switched back because of the customer support as well as the accountability of the system. MyVolo is more transparent about cost and send monthly statements which allows us to better track our income.

Source: Capterra
 

Marcela from Fusion Health Studios
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Disappointed customer in Toronto

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Functionality

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Value for Money

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I have been a volo customer for 4 years. I decided to sign up with volo because it was a Canadian company that offered great prices and amazing customer service. They just increased their prices without letting customer know. Last month they charged my credit card without my approval. When I called in they said sorry we increased our prices and now we charge in USD not CAN anymore! I want my money back and I am looking for a new affordable software for my small business.

Source: Capterra
 

Kelly from Push indoor cycling

January 2017

January 2017

Need an app

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Functionality

Product Quality

Customer Support

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Support

It's is terrible to view classes, select classes and pay. Scrolling left to right and up and down to do anything is aggravating.

Source: Capterra
 

Dean from Twist Conditioning Vancouver
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Used to use this program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value for Money
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Support

Wish our company was still using this as opposed to other software. The interface was simple and easy to use. Their biggest problem was they were always way behind the curve getting any new innovations up and running.

Pros

Easy to use interface. Back end invoicing was easy to track and payments got to my account fast.

Cons

Slow to adapt to new innovations. Not a lot of features.

Advice to Others

They are starting to get with the times - I am strongly considering switching back to them after using the disaster of another software for the past 6 months.

Source: Capterra
 

Steve from Cage Fitness

October 2016

October 2016

6 years and still going strong

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Cage Fitness has been using Member Solutions full service billing for years now and we have been extremely happy. The online resources are a huge help and the staff is always top notch. We would recommend anyone in need of billing services to check Member Solutions out!

Source: Capterra
 

Jeff from Clearwater Pool and Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Great company...great improvements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support

I have been a client for a long time and though the software has had its challenges, it has come a long way. I have never done business with an organization that cared so much about my needs as a business owner and those of my clients. Their staff worked hard over the past 3 years to really improve the software and it is so much easier to use now. I couldn't run my business without Member Solutions.

Pros

I love that I can customize the software to work for my business. It is easy for me to do recurring payments. I use the full service billing functionality so I don't have to follow up with customer delinquencies. The staff at Member Solutions makes those calls for me so I can focus on my business.

Advice to Others

This software was built for martial arts, gyms, Pilates, and membership based businesses. I made it work for my pool business to schedule out my weekly service clients and repairs. It has helped me kee everything in order and charge clients as needed.

Source: Capterra
 

Mishel from Systems Training Center
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

WORST COMPANY EVER!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The experience with Member Solutions has been a colossal waste of time, money (we lost about $30,000 because of them), and energy. The customer service is horrendous. There is a disconnect between their two companies and whenever there was an issue each would blame the other. I could give countless examples of their incompetence. (PLEASE SEE CONS SECTION).

Pros

None, stay away from this company.

Cons

-Terrible communication and customer-service. Tyler is on top of that list. He is rude and condescending and never tried to actually help. He would give us the run-around and sometimes outright refuse to help.
-They charge your customers late fees on paying their bill but THEY KEEP THE MONEY FOR YOUR SERVICE.
-They will not waive late fees unless manually told for each person.
-When we would ask them to refund ridiculous late fees that WE DON'T CHARGE AND THEY KEEP, they would tell us they can refund the late fee but then WE WOULD BE CHARGED that fee.
-Faulty software which made no logical sense and looks like it's from about 1998.
-They don't contact people who are late on paying with their "full service billing." We have lost roughly $30,000 of uncollected dues because they just didn't contact people.
-They wouldn't properly freeze or cancel accounts.
-They would consistently double charge members.
-They would consistently NOT CHARGE MEMBERS. Months of payments would just be skipped for no apparent reason.

Advice to Others

We left this company at the end of January 2016 yet we are STILL GETTING MONTHLY CHARGES FROM THEM. When we try to call them to dispute the credit card surcharges they say give us the run around and avoid any accountability as they always do.

Source: Capterra
 

Alesia from Dawn Barnes Karate Kids

June 2016

June 2016

Great operating system!!!

Ease-of-use

Product Quality

Customer Support

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Support

We always appreciate the great support team, new consistent upgrades and the friendly team who listen to our needs and requests. This system has helped Karate Kids run a much improved business.

Source: Capterra
 

Larry from Kovar's, Inc

June 2016

June 2016

Easy to use and backed by excellent customer service!

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Product Quality

Customer Support

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Support

Since first coming on board with MSI back in early 2013, our billing processes have changed dramatically for the better! From the ease of use with the web interface to, to the reporting and with the contact to the customer service team everything has been fantastic! It is very easy to make the necessary adjustments to payments as they are in process and that helps keep your clients happy and loyal. Switching vendors is always thought to be a daunting feat, but the on-boarding team when switching from our former vendor took care of us with extreme care and worked very well with us as things unfolded. I would recommend the MSI team highly for billing services!

Source: Capterra
 

Greg from Tearney's Martial Arts, Inc.

May 2016

May 2016

Since we have been with MSI and we find the software to be very user friendly and proffesional.

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I have been in business since 1969, so I'm not a technical person, however my younger staff is. In my experience I am very happy with the MSI software and that is confirmed by my younger more technical literate staff. We have had a great experience with this software and would recommend it highly.

Source: Capterra
 

David from NY Best Kickboxing / NY San Da

April 2016

April 2016

28 years in this industry and MSI is the best service I have ever used

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Support

I began teaching martial arts in 1988. Over the years I have used literally every single "ABC" organization for billing in this industry, and several outside the martial arts industry. Every single one left me with a bad taste in my mouth, but I assumed that there was no real option.

In 2009 I was reorganized my business. On the advice of a brilliant mind in this industry, Michael Parrella, I gave MSI a call. Honestly, I would not have done it if it wasn't for who was recommending them. To say I was shocked would be an understatement. I have used them ever since that day.

To put this in perspective, as my business grew I began sighing between 60 and 75 contracts per month. I was a small, low tech school learning how to suddenly handle "success". MSI has always been there for me. And the service has been incredibly reliable. An easy to use web site and excellent support staff. Not just efficient but friendly.

And finally, when I had a medical emergency in my family, MSI was there for me. I don't think , wait let me say I KNOW, no company would have been there for me that way.

I can not adequately convey how happy I have been and strongly recommend MSI to anyone in our industry

Source: Capterra
 

Dmitry from Systems Training Center

April 2016

April 2016

CS Nightmare

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Product Quality

Customer Support

Ease-of-use
Usability
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Support

Working with MS was a customer service nightmare. When our business signed up to use their service, we were promised a comprehensive point-of-sale and lead management software solution (MyVolo) and full billing and account servicing (Member Solutions). What was not disclosed to us was that the software company (MyVolo) had only recently been purchased by the billing company (Member Solutions) and the two were practically acting as separate entities. This turned into a customer service nightmare as there were two completely CS departments that did not communicate with each other. On top of the immense amount of CS issues, the software was only partially functional with the billing side and thus many members of our business ended up with double charges, over charges, etc. Furthermore, Member Solutions did an incredibly poor job of collecting payments from our members and ended causing a massive deficit in our monthly income (we later hired a part-time account manager who worked independently to collect over $10K in overdue payments in a matter of weeks.) On top of all this, their Customer Service reps were incredibly rude and unhelpful. Steer clear if you value your customers and your sanity.

Source: Capterra
 

Danielle from Rhea County Community Center

April 2016

April 2016

Needed new software after business transition. myVolo is very easy to use after initial set up.

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Customer Support

Ease-of-use
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Support

Easy to use and learn and the training staff (Alejandro) is always available when we have additional questions or problems. We are somewhat limited in what we are able to research for reports for our facility and data entry is somewhat tedious. Overall pleased.

Source: Capterra
 

Sheridan from Systems Training Center

April 2016

April 2016

WORST SYSTEM EVER!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Support

This has got to be the WORST billing system our company has ever used. We switched to Member Solutions with high hopes but it turned out to be a huuuuge let down.

For one, their customer service sucks! We were promised one point of contact. Instead, they had us going from person to person before we could actually ask a question only to give us the runaround. We had a lot of unanswered emails and when they did reply, they took forever to get back to us.

As a billing service, also give it one-star. We had A LOT of people not billed on time, people getting overcharged, and even people who weren't getting charged so we had to settle payment issues with our members ourselves. We had a lot of unhappy members as a result.

Also, there's practically two services: Member Solutions and My Volo. They do not operate together so we had to constantly go back and forth. As a result, there were a lot of inconsistencies in billing, reports, payments etc. They're basically two different companies, each with the same horrible service.

Finally, we decided we would no longer do business with Members Solutions/My Volo and switched to a different company. It's so much easier has good customer service. However, even though we are through with Member Solutions/My Volo, they keep billing us! So they're still giving us trouble even after we got rid of them.

My advice, don't bother with Member Solutions/My Volo.

Source: Capterra
 

Mike from The Training Room

February 2016

February 2016

I'm very disappointed.

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Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using myvolo for about 6 or 7 years and it had served its purpose up until about a month ago when they changed everything around. Now, nothing is working the way it should be and they have made the program more difficult to use then before. It's unfortunate that it has turned into a complete disaster and we will be seeking out other services for all 3 facilities.

Source: Capterra
 
 
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