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Member Solutions software


66 reviews(4.0/5)
66 reviews(4.0/5)

Member Solutions provides cloud-based member management solution for martial arts schools, fitness centers and studios, personal trainers and affiliate gyms.

Features include online scheduling and booking, recurring billing, payment processing, skills and belt tracking, automated email and text messaging and a member mobile app for iOS and Android devices.

Built-in tools allow users to send targeted promotions, special offers, automatic appointment reminders and notifications via email, text and mobile app. The product includes core business functions such as staff management and commissions, point of sale, inventory management and financial reporting.

Member Solutions customizes solutions to users’ needs through personalized implementation, one-on-one training and in-house solution support via email, phone and online chat. Software integrations allow users to add on solutions for online event registration, managed billing services, payment processing, 24-hour door access, custom websites and internet marketing.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

66 Reviews of Member Solutions

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  • Kelly from HarborTown Fitness

    Number of employees: 2-10 employees

    August 2018

    Volo

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is very easy to use. It has all the info needed to help me run my small business

    Cons

    No real problems with the software. Every once in a while there are small problems but the staff always fixes it as soon as they can. There online chat people are great.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Della from INFOFIT

    May 2018

    works well

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy tracking of client appointments, easy to tell when a client owes money. Easy for payroll and scheduling of multiple appointment types

    Cons

    unable to upload documents to email out, unable to search via questions, hard to customise to our specific needs

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    June 2018

    Della, thank you for sharing your feedback. We¿re grateful for the opportunity to provide easy tracking for appointments and finances to you and your business. If you have a question regarding customizations, please contact our support team at 877.600.3811. Thank you for your partnership. -- The Member Solutions Team

  • Courtney from Better Bodies

    May 2018

    I find it frustrating how many things cant be tailored or edited in a way that would better serve us

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer service- they are always so quick to respond. The chat function makes life super easy! Reps are awesome.

    Cons

    Invoicing has many limitations. Can't edit or go back once an invoice is created. Software seems to have random glitches with invoicing. It will show that it's processed and then the next day it will go back to being owing, etc.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    May 2018

    Courtney, thank you for sharing your feedback. We¿re grateful for the opportunity to provide you with excellent customer service. If you have any questions regarding editing and processing invoices please contact our support team at 877.600.3811, as we have a very recent release with enhancements to these areas. Thank you for your partnership. -- The Member Solutions Team

  • Lauren from Marin MMA

    May 2018

    Software can be challenging and lacking functionality, but customer support is always helpful.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The task and alert system for tracking what needs to happen next to follow up with a lead or member is incredibly useful, as well as the associated "Contact log" that lets you see all of the correspondence you and other employees have recorded with a lead. Different businesses will find different levels of success with using it's various reports and features based on how they initially set up the software and what kind of check-in system they use.

    Cons

    Sometimes does not communicate properly with MS billing side so that discrepancies appear once in a while. Small functionality bugs, like not being able to set a class or event to repeating forever, create annoyances and problems. Customer service can help with work arounds. Web Widgets are useful, but lead capture widget is very constrained to specific inputs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    May 2018

    Lauren, thank you for sharing your feedback. We're so glad to hear that we've helped you with tracking tasks and communications to both leads and members. We are currently working to enhance billing synchronization. In the meantime, please contact to our support team with any issues or concerns. We'd like to learn more about how we can improve your experience. You can reach us at 877.600.3811 or support@membersolutions.com. - The Member Solutions Team

  • Laurie from Curtis Health

    Number of employees: 51-200 employees

    May 2018

    Have been using for billing for a few years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability for clients to register themselves and ability to process sales without POS machine

    Pros

    I like the color and Graphics, they are easy to read. As a non-tech type person I find the Volo system intuitive and pretty user friendly. It is fairly easy to adjust price discounts and to process refunds.

    Cons

    There seem to be some picky details - like contract dates that seem difficult to fix by myself and require assistance from help suppor person

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    May 2018

    Laurie, thank you for sharing your feedback. We're so glad to hear that we've provided you with a visually pleasing and intuitive software. We are working to enhance the ability to process real-time adjustments to contracts. In the meantime, please contact to our support team with any issues or concerns. We¿d like to learn more about how we can improve your experience. You can reach us at 877.600.3811 or support@membersolutions.com. ¿ The Member Solutions Team

  • Nancy from SM Contreras Martial Arts

    May 2018

    I have used Member Solutions for over 18 years & have consistently had exemplary service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can access every detail of my students' financial situation within my school.

    Pros

    I love the amount of information I can easily access about every account I have ever had. I am able to see every aspect of each membership, from notes I have entered myself to those made my MSI employees.

    Cons

    I would like to see the text of the auto dialed messages when MSI contacts my students or account holders.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    May 2018

    Nancy, it is great to hear from a satisfied client of over 18 years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide easily accessible account information to you for many years to come. ¿ The Member Solutions Team

  • Patrick from IronLife Athletics

    May 2018

    It's been a tremendous experience with this company!! They're anazing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer service is outstanding!! All are the absolute best at what they do!! It's always a pleasure dealing with them and for all their help :))

    Cons

    That we didn't switch back to them sooner!! We had used their software previously at another facility and loved it.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    May 2018

    Patrick, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business again. We look forward to our continued partnership.

  • Paul from Creighton MMA & Fitness Academy

    May 2018

    I have been with Member Solutions for 15 years and my experience with them has been amazing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the ease / user friendliness about the software. It is very easy to navigate around to check reports etc. Love the customer care reps that come with it as well. Everyone is very nice and super helpful at Member Solutions. Great team and software!! Member Solutions is always trying to improve and evolve with the times.

    Cons

    I really like the software and have really nothing to criticize. But if I had to pick something then I would say that I would like the ability to freeze and unfreeze accounts, but calling in or writing a web note is not a problem so it is not of huge concern at al.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    May 2018

    Paul, it is great to hear from a satisfied client of 15 years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide you with excellent customer service and user friendly products for many years to come. ¿ The Member Solutions Team

  • Raquel from Push indoor cycling

    April 2018

    Decent but needs more options

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of low maintenance with ppl being able to book and pay all at once. It is easy to log on most of the time

    Cons

    You only have the option to cxl a class directly before the class or 24 hours prior. It is a HUGE disatifier

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    April 2018

    Hi, Raquel. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've helped keep your bookings low maintenance. I have submitted your thoughts on allowing an hourly designation to booking cancellations, for future development consideration. If there¿s any additional information required, a Support Representative will reach out to you. Thank you for your business and partnership. -- The Member Solutions Team

  • OBrien from pma watertown

    Number of employees: 1 employee

    March 2018

    once I was used to the program it was great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the task reminders help me schedule my days and follow up with clients as well as potential clients

    Cons

    some things should auto link into accounts and onto the contracts to make it easier to see progress from prospect to member

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    March 2018

    Hi, O'Brien, Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've helped you and your staff keep track of your daily tasks. Also, we appreciate your thoughts on enhancing the tracking of a member's life cycle. I have passed this along for future development consideration. We will contact you if more information is required. Thank you for your business and partnership. -- The Member Solutions Team

  • Korie from Cumberland Valley Martial Arts

    March 2018

    Good product, but somewhat lacking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Automatic billing is easy to set up
    Management of delinquent accounts is simple
    Customer service is top notch

    Cons

    Searching for members/users seems a bit clumsy
    Web interface in general seems a bit clunky
    Custom reports/reports with additional information would be nice

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    March 2018

    Hi, Korie. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've provided you with top notch Customer Service, and an easy to use system for billing and delinquency management. We'd like to learn more about your thoughts on reporting. Please call 877.600.3811 to speak with our support team. Thank you for your business and partnership. -- The Member Solutions Team

  • Michelle from Kids Clubhouse

    February 2018

    It's been an all around pleasant experience.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy of use. I find it easy to navigate , do client and financial updates and run reports.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    February 2018

    Michelle, it is great to hear from a satisfied client of nearly seven years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide you with the great experience you deserve for many years to come. ¿ The Member Solutions Team

  • Frank from Silver Fox BJJ

    December 2017

    Overall, MSI programming is good. I have tried using other services and I am still very happy.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    MSI is extremely user friendly with logical programming and top-notch customer service. The administrative reports are also easy to navigate and full of essential details. I particularly like the new collection service (first data credit) that has been integrated a few years back.

    Cons

    There is no independent frozen list in the report section, so it is extremely hard to accurately calculate monthly revenue totals.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    December 2017

    Frank, it is great to hear from a satisfied client of nearly seven years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We are grateful for your trust and support. We look forward to continuing to provide top notch customer service for many years to come. ¿ The Member Solutions Team

  • Chris from Burbank Krav Maga

    November 2017

    Incredible Customer Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The billing website is a bit cumbersome and out of date, but the customer service is absolutely incredible. Each time I speak with a representative, they are quick to help out and very knowledgeable. Their Premium Package is great. I don't have to chase down students for payment or declined credit cards. MSI takes care of all of the billing for me, so I can just focus on my school and my students.

    Cons

    The user interface is a bit antiquated and doesn't work well on mobile devices. It would be nice to see a facelift.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    November 2017

    Chris, thank you for sharing your feedback. We¿re grateful for the opportunity to provide you, and your business, with the Customer Support you deserve. We appreciate your thoughts on how we can enhance our billing website and will be sure to reach out if we have additional questions. Thank you for your partnership. -- The Member Solutions Team

  • Jim from Pastoral Medical Association (PMAI)

    Number of employees: 2-10 employees

    November 2017

    Like a breath of spring air.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease & Understanding

    Pros

    The support from the MS team. Always helpful and willing to see the completion of the requested assistance.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    November 2017

    Jim, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business. We look forward to our continued partnership.

  • Jacki from Action Karate Plymouth Meeting

    Number of employees: 2-10 employees

    November 2017

    Super easy to use, and when it's not, just call someone! Everyone is great help!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I don't have to chase people who are problematic. If i have questions someone always answers. I never have to wait long to talk to someone. Everything that i implement in the software happens fast.

    Pros

    I like the ease of access. Everything is super straight forward, logical and makes sense. I really like the layout and how everything is set up for data entry. I also like it allows the option for statement billing. It's really flexible with the options it allows the client to enter. Everything is easy to see and easy to find.

    Cons

    The only issue I've ever had was just where do I find this and I just call and talk to someone and they help me right away. If I were to improve anything, and this is just minor, but the font size is small on the navigation and me, and a few of our other instructors, all wear glasses and find it difficult to read at times.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    November 2017

    Jacki, thank you for your kind words, feedback and recommendation. We are always happy to help our clients--whenever or wherever they need us. We're grateful for the opportunity to serve you and your business. We look forward to our continued partnership.

  • Poul from Nielsenfitness.com

    Specialty: Personal Trainers

    Number of employees: 11-50 employees

    September 2017

    downward spiral experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Stay away, not as advertised. It's going to be a money pit for your business

    Pros

    In 2011 this was a Canadian run business and everything worked. The attractive calendar system and staff payroll system works.

    Cons

    Over the past two years especially since September 2016 the reporting on the software has not been working. Importantly the physical reports which are important for any business owner to understand their actualized income as well as their deferred revenue. None of these reports work, and the support staff keeps apologizing but they do not have a timeline or solution to make it work. Plus items which clients are pre-purchased for disappear, or not remove from their inventory, which is a financial havoc in a poor customer service solution. My business has to give thousands of dollars and I am not exaggerating, in compensation to clients for sessions which have disappeared from the my Volo member Solutions. Stay away from the software's absolute garbage.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nick from Master Nick's Karate

    August 2017

    Wonderful, we haven't had any problems with the program or staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Searching and checking in for families is very easy. The staff is always a pleasure to speak with, very knowledgeable and patient when it comes to explaining things and answering questions for training and every day needs.

    Cons

    We would love to have all of the information listed on one page instead of clicking into different categories. Financial reports should include ALL payments for the month, instead of not including future payments, and not including accounts that have gone from active to paid.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    September 2017

    Hi, Nick. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've helped simplify your day-to-day. We'd like to learn more about your thoughts on our financial reports. Please call 877.600.3811 to speak with our support team. Thank you for your business and partnership. -- The Member Solutions Team

  • Alex from Brooklyn Brazilian Jiu-Jitsu

    Number of employees: 11-50 employees

    July 2017

    Member Solutions is an excellent platform that's easy for our staff to learn and our members to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simple reliable month billing. Good support, and a pleasant experience for our members.

    Pros

    I appreciate how easy it is to see the information I need access to the most. The search functions are intuitive and easy to learn, and entering new contracts is straightforward and easy to confirm.

    Cons

    I have not been able to get much functionality out of the majority of the more complex financial reports.

    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    September 2017

    Alex, thank you for sharing your feedback. We're grateful for the opportunity to provide reliable, easy-to-use solutions for you and your business. If you have a question regarding financial reports, please contact our client services team at 888.277.4407. Thank you for your partnership. -- The Member Solutions Team

  • Jeffrey from Clearwater Pool & Spa

    Number of employees: 2-10 employees

    May 2017

    I could not run my business without Membership Manager from Member Solutions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software is easy to use. It does scheduling, emails, one-time payments, recurring payments and Member Solutions follows up with my delinquent account. I cannot say enough great things about this software and the company

    Pros

    The software is easy to use. I am not very technical when it comes to computers and the software makes it easy for me to schedule and take one-time and recurring payments. The best part is that they call my delinquent customers for me! I have not made a delinquency call in 6 years as they do it for me. I am now thinking about getting a merchant account through Member Solutions as well to take one-time payments.

    Review Source: Capterra

    Response: Member Solutions, Member Solutions

    October 2017

    Jeff, thank you for your kind words and recommendation. We're so glad to hear that our software has had a positive impact on your business. We recommend our preferred partner for merchant processing, Constellation Payments, to handle your one-time payments. Please contact us at 888.277.4409 with questions.

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