Member Solutions Software


 

Member Solutions provides cloud-based member management solution for martial arts schools, fitness centers and studios, personal trainers and affiliate gyms.

Features include online scheduling and booking, recurring billing, payment processing, skills and belt tracking, automated email and text messaging and a member mobile app for iOS and Android devices.

Built-in tools allow users to send targeted promotions, special offers, automatic appointment reminders and notifications via email, text and mobile app. The product includes core business functions such as staff management and commissions, point of sale, inventory management and financial reporting.

Member Solutions customizes solutions to users’ needs through personalized implementation, one-on-one training and in-house solution support via email, phone and online chat. Software integrations allow users to add on solutions for online event registration, managed billing services, payment processing, 24-hour door access, custom websites and internet marketing.

 

Member Solutions - Reporting
 
  • Member Solutions - Reporting
    Reporting
  • Member Solutions - Scheduling
    Scheduling
  • Member Solutions - Product sales
    Product sales
  • Member Solutions - Multiple devices
    Multiple devices
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

54 Reviews of Member Solutions

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Poul from Nielsenfitness.com
Specialty: Personal Trainers
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

downward spiral experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Stay away, not as advertised. It's going to be a money pit for your business

Pros

In 2011 this was a Canadian run business and everything worked. The attractive calendar system and staff payroll system works.

Cons

Over the past two years especially since September 2016 the reporting on the software has not been working. Importantly the physical reports which are important for any business owner to understand their actualized income as well as their deferred revenue. None of these reports work, and the support staff keeps apologizing but they do not have a timeline or solution to make it work. Plus items which clients are pre-purchased for disappear, or not remove from their inventory, which is a financial havoc in a poor customer service solution. My business has to give thousands of dollars and I am not exaggerating, in compensation to clients for sessions which have disappeared from the my Volo member Solutions. Stay away from the software's absolute garbage.

Review Source
 
 
 
Showing 1-20 of 53

Frank from Silver Fox BJJ

December 2017

December 2017

Overall, MSI programming is good. I have tried using other services and I am still very happy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Pros

MSI is extremely user friendly with logical programming and top-notch customer service. The administrative reports are also easy to navigate and full of essential details. I particularly like the new collection service (first data credit) that has been integrated a few years back.

Cons

There is no independent frozen list in the report section, so it is extremely hard to accurately calculate monthly revenue totals.

Review Source: Capterra

  Response: Member Solutions, Member Solutions

Date: December 2017

December 2017

 

Frank, it is great to hear from a satisfied client of nearly seven years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We are grateful for your trust and support. We look forward to continuing to provide top notch customer service for many years to come. ¿ The Member Solutions Team

 

Chris from Burbank Krav Maga

November 2017

November 2017

Incredible Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The billing website is a bit cumbersome and out of date, but the customer service is absolutely incredible. Each time I speak with a representative, they are quick to help out and very knowledgeable. Their Premium Package is great. I don't have to chase down students for payment or declined credit cards. MSI takes care of all of the billing for me, so I can just focus on my school and my students.

Cons

The user interface is a bit antiquated and doesn't work well on mobile devices. It would be nice to see a facelift.

Review Source: Capterra

  Response: Member Solutions, Member Solutions

Date: November 2017

November 2017

 

Chris, thank you for sharing your feedback. We¿re grateful for the opportunity to provide you, and your business, with the Customer Support you deserve. We appreciate your thoughts on how we can enhance our billing website and will be sure to reach out if we have additional questions. Thank you for your partnership. -- The Member Solutions Team

 

Jim from Pastoral Medical Association (PMAI)
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Like a breath of spring air.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease & Understanding

Pros

The support from the MS team. Always helpful and willing to see the completion of the requested assistance.

Review Source: Capterra

  Response: Member Solutions, Member Solutions

Date: November 2017

November 2017

 

Jim, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business. We look forward to our continued partnership.

 

Jacki from Action Karate Plymouth Meeting
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Super easy to use, and when it's not, just call someone! Everyone is great help!

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Functionality

Product Quality

Customer Support

Value for Money

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Support

I don't have to chase people who are problematic. If i have questions someone always answers. I never have to wait long to talk to someone. Everything that i implement in the software happens fast.

Pros

I like the ease of access. Everything is super straight forward, logical and makes sense. I really like the layout and how everything is set up for data entry. I also like it allows the option for statement billing. It's really flexible with the options it allows the client to enter. Everything is easy to see and easy to find.

Cons

The only issue I've ever had was just where do I find this and I just call and talk to someone and they help me right away. If I were to improve anything, and this is just minor, but the font size is small on the navigation and me, and a few of our other instructors, all wear glasses and find it difficult to read at times.

Review Source: Capterra

  Response: Member Solutions, Member Solutions

Date: November 2017

November 2017

 

Jacki, thank you for your kind words, feedback and recommendation. We are always happy to help our clients--whenever or wherever they need us. We're grateful for the opportunity to serve you and your business. We look forward to our continued partnership.

 

Nick from Master Nick's Karate

August 2017

August 2017

Wonderful, we haven't had any problems with the program or staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Searching and checking in for families is very easy. The staff is always a pleasure to speak with, very knowledgeable and patient when it comes to explaining things and answering questions for training and every day needs.

Cons

We would love to have all of the information listed on one page instead of clicking into different categories. Financial reports should include ALL payments for the month, instead of not including future payments, and not including accounts that have gone from active to paid.

Review Source: Capterra

  Response: Member Solutions, Member Solutions

Date: September 2017

September 2017

 

Hi, Nick. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've helped simplify your day-to-day. We'd like to learn more about your thoughts on our financial reports. Please call 877.600.3811 to speak with our support team. Thank you for your business and partnership. -- The Member Solutions Team

 

Alex from Brooklyn Brazilian Jiu-Jitsu
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Member Solutions is an excellent platform that's easy for our staff to learn and our members to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Simple reliable month billing. Good support, and a pleasant experience for our members.

Pros

I appreciate how easy it is to see the information I need access to the most. The search functions are intuitive and easy to learn, and entering new contracts is straightforward and easy to confirm.

Cons

I have not been able to get much functionality out of the majority of the more complex financial reports.

Review Source: Capterra

  Response: Member Solutions, Member Solutions

Date: September 2017

September 2017

 

Alex, thank you for sharing your feedback. We're grateful for the opportunity to provide reliable, easy-to-use solutions for you and your business. If you have a question regarding financial reports, please contact our client services team at 888.277.4407. Thank you for your partnership. -- The Member Solutions Team

 

Jeffrey from Clearwater Pool & Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

I could not run my business without Membership Manager from Member Solutions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

The software is easy to use. It does scheduling, emails, one-time payments, recurring payments and Member Solutions follows up with my delinquent account. I cannot say enough great things about this software and the company

Pros

The software is easy to use. I am not very technical when it comes to computers and the software makes it easy for me to schedule and take one-time and recurring payments. The best part is that they call my delinquent customers for me! I have not made a delinquency call in 6 years as they do it for me. I am now thinking about getting a merchant account through Member Solutions as well to take one-time payments.

Review Source: Capterra

  Response: Member Solutions, Member Solutions

Date: October 2017

October 2017

 

Jeff, thank you for your kind words and recommendation. We're so glad to hear that our software has had a positive impact on your business. We recommend our preferred partner for merchant processing, Constellation Payments, to handle your one-time payments. Please contact us at 888.277.4409 with questions.

 

Catherine from Freedom Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Terrible software riddled w/glitches, patch fixes cause new issues, loss of biz income, DO NOT BUY!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
Value
Support

None. I would never recommend this program to anyone, it's terrible and I'm not sure why it is still on the market.

Cons

Everything is a con in this software. Don't make the same error I did buy this junk. Currently, I'm shopping to migrate everything to a new software program.There is nothing positive to say about this program. I've lost money, clients, valuable time, customer leads, income, the list goes on. Absolutely awful.

Review Source: Capterra

  Response: Member Solutions, Member Solutions

Date: October 2017

October 2017

 

Catherine, thank you for sharing your feedback. We're committed to providing the best possible solution for your business and we value your input. We continuously invest in software enhancements that will improve the experience for you and all our clients. We encourage you to share additional feedback with us directly at 877.600.3811. ¿ The Member Solutions Team

 

Anthony from krav defense

January 2017

January 2017

buyer beware, not worth the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

this product is subpar and hard to navigate, the company will keep charging you even though your not using the product. Stay away from this company there are better products on the market.

Pros

having access from the web

Cons

hard to navigate, very frustrating setting up clients/

Advice to Others

Don't buy it horrible product, company will keep charging even after you canceled their services.

Review Source: Capterra
 

Lacey from Pro Martial Arts Village on the Creeks

January 2017

January 2017

Overall good system and great customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

We used the system for about 6 months and switched to another system but ultimately switched back because of the customer support as well as the accountability of the system. MyVolo is more transparent about cost and send monthly statements which allows us to better track our income.

Review Source: Capterra
 

Marcela from Fusion Health Studios
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Disappointed customer in Toronto

Ease-of-use

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Product Quality

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Value for Money

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I have been a volo customer for 4 years. I decided to sign up with volo because it was a Canadian company that offered great prices and amazing customer service. They just increased their prices without letting customer know. Last month they charged my credit card without my approval. When I called in they said sorry we increased our prices and now we charge in USD not CAN anymore! I want my money back and I am looking for a new affordable software for my small business.

Review Source: Capterra
 

Kelly from Push indoor cycling

January 2017

January 2017

Need an app

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Functionality

Product Quality

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Support

It's is terrible to view classes, select classes and pay. Scrolling left to right and up and down to do anything is aggravating.

Review Source: Capterra
 

Dean from Twist Conditioning Vancouver
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Used to use this program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Wish our company was still using this as opposed to other software. The interface was simple and easy to use. Their biggest problem was they were always way behind the curve getting any new innovations up and running.

Pros

Easy to use interface. Back end invoicing was easy to track and payments got to my account fast.

Cons

Slow to adapt to new innovations. Not a lot of features.

Advice to Others

They are starting to get with the times - I am strongly considering switching back to them after using the disaster of another software for the past 6 months.

Review Source: Capterra
 

Steve from Cage Fitness

October 2016

October 2016

6 years and still going strong

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Cage Fitness has been using Member Solutions full service billing for years now and we have been extremely happy. The online resources are a huge help and the staff is always top notch. We would recommend anyone in need of billing services to check Member Solutions out!

Review Source: Capterra

  Response: Member Solutions, Member Solutions

Date: October 2017

October 2017

 

Steve, thank you for your kind words and recommendation. We¿re grateful for the opportunity to serve you and your business. We look forward to many more years of partnership!

 

Derrek from East Valley Krav Maga

September 2016

September 2016

I'm using all of their services to help grow my business

Ease-of-use

Functionality

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Value for Money

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I’m Derrek Hofrichter. I’m the owner of East Valley Krav Maga. I opened my school up in 2011. I spent the first year or so handling billing internally. I thought I was saving money. It turns out I was wasting a lot of time and not actually saving money.

And so I found Member Solutions, and I’ve been a client of theirs since then. They’ve helped me out in so many different ways. I really appreciate their professionalism and their customer service, and I trust them to have the interaction with my members and to take care of them.

Since using them for a while for the billing, I’ve now started to use myVolo front-desk software. That’s been a huge relief to have the front-desk software tied into the billing as well. It saves us so much hassle. And the duplication that we were doing before has now all been eliminated. It’s so much more efficient.

And most recently I’ve started using the Event Manager software as well. I like how simple it is, and it’s enabled me to actually run more seminars just because it’s easy to use, and it takes care of a lot of the work that I was trying to piece together with other systems before.

Thank you Member Solutions. I’m very happy to be a client and appreciate you helping me grow my business.

Review Source: Capterra
 

Jeff from Clearwater Pool and Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Great company...great improvements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

I have been a client for a long time and though the software has had its challenges, it has come a long way. I have never done business with an organization that cared so much about my needs as a business owner and those of my clients. Their staff worked hard over the past 3 years to really improve the software and it is so much easier to use now. I couldn't run my business without Member Solutions.

Pros

I love that I can customize the software to work for my business. It is easy for me to do recurring payments. I use the full service billing functionality so I don't have to follow up with customer delinquencies. The staff at Member Solutions makes those calls for me so I can focus on my business.

Advice to Others

This software was built for martial arts, gyms, Pilates, and membership based businesses. I made it work for my pool business to schedule out my weekly service clients and repairs. It has helped me kee everything in order and charge clients as needed.

Review Source: Capterra
 

Mishel from Systems Training Center
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

WORST COMPANY EVER!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

The experience with Member Solutions has been a colossal waste of time, money (we lost about $30,000 because of them), and energy. The customer service is horrendous. There is a disconnect between their two companies and whenever there was an issue each would blame the other. I could give countless examples of their incompetence. (PLEASE SEE CONS SECTION).

Pros

None, stay away from this company.

Cons

-Terrible communication and customer-service. Tyler is on top of that list. He is rude and condescending and never tried to actually help. He would give us the run-around and sometimes outright refuse to help.
-They charge your customers late fees on paying their bill but THEY KEEP THE MONEY FOR YOUR SERVICE.
-They will not waive late fees unless manually told for each person.
-When we would ask them to refund ridiculous late fees that WE DON'T CHARGE AND THEY KEEP, they would tell us they can refund the late fee but then WE WOULD BE CHARGED that fee.
-Faulty software which made no logical sense and looks like it's from about 1998.
-They don't contact people who are late on paying with their "full service billing." We have lost roughly $30,000 of uncollected dues because they just didn't contact people.
-They wouldn't properly freeze or cancel accounts.
-They would consistently double charge members.
-They would consistently NOT CHARGE MEMBERS. Months of payments would just be skipped for no apparent reason.

Advice to Others

We left this company at the end of January 2016 yet we are STILL GETTING MONTHLY CHARGES FROM THEM. When we try to call them to dispute the credit card surcharges they say give us the run around and avoid any accountability as they always do.

Review Source: Capterra
 

Alesia from Dawn Barnes Karate Kids

June 2016

June 2016

Great operating system!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We always appreciate the great support team, new consistent upgrades and the friendly team who listen to our needs and requests. This system has helped Karate Kids run a much improved business.

Review Source: Capterra

  Response: Member Solutions, Member Solutions

Date: June 2016

June 2016

 

Thank you for the wonderful review. We do invest heavily in our team to try and provide the best service and support to our clients. We very much appreciate the recognition for that. Get ready for some awesome new features coming your way in our next release and thank you for sharing your experience with myVolo Martial Arts Software! - Joe Galea - Senior Vice President Client Relations

 

Larry from Kovar's, Inc

June 2016

June 2016

Easy to use and backed by excellent customer service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Support

Since first coming on board with MSI back in early 2013, our billing processes have changed dramatically for the better! From the ease of use with the web interface to, to the reporting and with the contact to the customer service team everything has been fantastic! It is very easy to make the necessary adjustments to payments as they are in process and that helps keep your clients happy and loyal. Switching vendors is always thought to be a daunting feat, but the on-boarding team when switching from our former vendor took care of us with extreme care and worked very well with us as things unfolded. I would recommend the MSI team highly for billing services!

Review Source: Capterra

  Response: Member Solutions, Member Solutions

Date: June 2016

June 2016

 

Larry, Thank you for taking the time to share your thoughts about our service. We view each client¿s needs as unique and train our staff to think accordingly. We truly appreciate your comments and your business. Margo Stauffer - Director of Customer Service

 

Greg from Tearney's Martial Arts, Inc.

May 2016

May 2016

Since we have been with MSI and we find the software to be very user friendly and proffesional.

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I have been in business since 1969, so I'm not a technical person, however my younger staff is. In my experience I am very happy with the MSI software and that is confirmed by my younger more technical literate staff. We have had a great experience with this software and would recommend it highly.

Review Source: Capterra

  Response: Member Solutions, Member Solutions

Date: June 2016

June 2016

 

Thank you Mr. Tearney. That's a flattering compliment from a legend in the Martial Arts business. We are glad to play a role in contributing to your continued success! - Joe Galea - Senior Vice President Client Relations

 
 
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