About Member Solutions


Member Solutions provides cloud-based member management solution for martial arts schools, fitness centers and studios, personal trainers and affiliate gyms.

Features include online scheduling and booking, recurring billing, payment processing, skills and belt tracking, automated email and text messaging and a member mobile app for iOS and Android devices.

Built-in tools allow users to send targeted promotions, special offers, automatic appointment reminders and notifications via email, text and mobile app. The product includes core business functions such as staff management and commissions, point of sale, inventory management and financial reporting.

Member Solutions customizes solutions to users’ needs through personalized implementation, one-on-one training and in-house solution support via email, phone and online chat. Software integrations allow users to add on solutions for online event registration, managed billing services, payment processing, 24-hour door access, custom websites and internet marketing.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

67 Reviews of Member Solutions

Average User Ratings

Overall

4.04 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

3.5

Ratings Snapshot

5 stars

(40)

4 stars

(9)

3 stars

(7)

2 stars

(3)

1 stars

(8)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 67 reviews

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June 2015

Gary from Baltimore Martial Arts Academy

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2015

Member Solutions will free you up to do what you love to do - teaching martial arts.

Member Solutions has serviced my business, The Baltimore Martial Arts Academy, since its inception in 1996. Over the years, I have been approached by other billing companies such as EFT, Martial Soft, Mind Body, Kicksight. and others. All of these other companies claimed they could save me money and offer better service for my business. This could not be further from the truth and was obvious to me even after a few minutes on the phone with them. If you are just starting your business, I can promise you that you will have delinquent customers from time to time. If you are already in business, you would agree with me that a 10% delinquency rate is typical. Dealing with delinquencies is not fun and not something you want to spend your time doing. Let the professionals at Member Solutions handle this for you and pay the extra money ' it's worth every cent. I once received a phone call directly from Joe Galea, an executive officer of Member Solutions and at the time an owner. He called to simply touch base and ask me what I thought about the service that I had been receiving from Member Solutions. We talked for almost 45 minutes and afterwards I felt like I made a friend. Once even Joe's mom called me for the same reason! This warmed my heart and made me feel truly valued not only as a customer but as a person, you can't put a price on that. My wife and I also met Joe in person at a Member Solutions event in Philadelphia. I can tell you that he is a genuine and a sincere person and he really does care about his clients. Annette Benning, one of the client specialists at Member Solutions, is my constant life-saver. She calls me at least once every month just to ask me if there is anything that I need to discuss concerning my account. Whenever I have a question or an issue I call Annette directly and she is always available. In fact, Annette usually preemptively calls me before I even know I have an issue! You can ask my wife, Annette has saved my butt many times. She is awesome! If you're considering handling billing on your own ' don't. If you considering another billing service ' don't. Member Solutions will free you up to do what you want to do and what you love to do, teaching and sharing martial arts with your students.

Response from Member Solutions of

Replied May 2016

Gary, it is great to hear from a satisfied client of 19 years. At Member Solutions, we take pride in developing and maintaining Long Term Relationships with our clients. Thank you for such an in depth review of Member Solutions, and know that we appreciate your business. I look forward to many more years of success. - Joe Galea - Senior Vice President Client Relations

November 2017

Jacki from Action Karate Plymouth Meeting

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Super easy to use, and when it's not, just call someone! Everyone is great help!

I don't have to chase people who are problematic. If i have questions someone always answers. I never have to wait long to talk to someone. Everything that i implement in the software happens fast.

Pros

I like the ease of access. Everything is super straight forward, logical and makes sense. I really like the layout and how everything is set up for data entry. I also like it allows the option for statement billing. It's really flexible with the options it allows the client to enter. Everything is easy to see and easy to find.

Cons

The only issue I've ever had was just where do I find this and I just call and talk to someone and they help me right away. If I were to improve anything, and this is just minor, but the font size is small on the navigation and me, and a few of our other instructors, all wear glasses and find it difficult to read at times.

Response from Member Solutions of

Replied November 2017

Jacki, thank you for your kind words, feedback and recommendation. We are always happy to help our clients--whenever or wherever they need us. We're grateful for the opportunity to serve you and your business. We look forward to our continued partnership.

September 2016

Derrek from East Valley Krav Maga

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

I'm using all of their services to help grow my business

I’m Derrek Hofrichter. I’m the owner of East Valley Krav Maga. I opened my school up in 2011. I spent the first year or so handling billing internally. I thought I was saving money. It turns out I was wasting a lot of time and not actually saving money. And so I found Member Solutions, and I’ve been a client of theirs since then. They’ve helped me out in so many different ways. I really appreciate their professionalism and their customer service, and I trust them to have the interaction with my members and to take care of them. Since using them for a while for the billing, I’ve now started to use myVolo front-desk software. That’s been a huge relief to have the front-desk software tied into the billing as well. It saves us so much hassle. And the duplication that we were doing before has now all been eliminated. It’s so much more efficient. And most recently I’ve started using the Event Manager software as well. I like how simple it is, and it’s enabled me to actually run more seminars just because it’s easy to use, and it takes care of a lot of the work that I was trying to piece together with other systems before. Thank you Member Solutions. I’m very happy to be a client and appreciate you helping me grow my business.

May 2018

Paul from Creighton MMA & Fitness Academy

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

I have been with Member Solutions for 15 years and my experience with them has been amazing.

Pros

I like the ease / user friendliness about the software. It is very easy to navigate around to check reports etc. Love the customer care reps that come with it as well. Everyone is very nice and super helpful at Member Solutions. Great team and software!! Member Solutions is always trying to improve and evolve with the times.

Cons

I really like the software and have really nothing to criticize. But if I had to pick something then I would say that I would like the ability to freeze and unfreeze accounts, but calling in or writing a web note is not a problem so it is not of huge concern at al.

Response from Member Solutions of

Replied May 2018

Paul, it is great to hear from a satisfied client of 15 years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide you with excellent customer service and user friendly products for many years to come. ¿ The Member Solutions Team

May 2017

Jeffrey from Clearwater Pool & Spa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

I could not run my business without Membership Manager from Member Solutions.

The software is easy to use. It does scheduling, emails, one-time payments, recurring payments and Member Solutions follows up with my delinquent account. I cannot say enough great things about this software and the company

Pros

The software is easy to use. I am not very technical when it comes to computers and the software makes it easy for me to schedule and take one-time and recurring payments. The best part is that they call my delinquent customers for me! I have not made a delinquency call in 6 years as they do it for me. I am now thinking about getting a merchant account through Member Solutions as well to take one-time payments.

Response from Member Solutions of

Replied October 2017

Jeff, thank you for your kind words and recommendation. We're so glad to hear that our software has had a positive impact on your business. We recommend our preferred partner for merchant processing, Constellation Payments, to handle your one-time payments. Please contact us at 888.277.4409 with questions.

August 2017

Nick from Master Nick's Karate

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Wonderful, we haven't had any problems with the program or staff

Pros

Searching and checking in for families is very easy. The staff is always a pleasure to speak with, very knowledgeable and patient when it comes to explaining things and answering questions for training and every day needs.

Cons

We would love to have all of the information listed on one page instead of clicking into different categories. Financial reports should include ALL payments for the month, instead of not including future payments, and not including accounts that have gone from active to paid.

Response from Member Solutions of

Replied September 2017

Hi, Nick. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've helped simplify your day-to-day. We'd like to learn more about your thoughts on our financial reports. Please call 877.600.3811 to speak with our support team. Thank you for your business and partnership. -- The Member Solutions Team

December 2017

Frank from Silver Fox BJJ

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

December 2017

Overall, MSI programming is good. I have tried using other services and I am still very happy.

Pros

MSI is extremely user friendly with logical programming and top-notch customer service. The administrative reports are also easy to navigate and full of essential details. I particularly like the new collection service (first data credit) that has been integrated a few years back.

Cons

There is no independent frozen list in the report section, so it is extremely hard to accurately calculate monthly revenue totals.

Response from Member Solutions of

Replied December 2017

Frank, it is great to hear from a satisfied client of nearly seven years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We are grateful for your trust and support. We look forward to continuing to provide top notch customer service for many years to come. ¿ The Member Solutions Team

May 2018

Nancy from SM Contreras Martial Arts

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

I have used Member Solutions for over 18 years & have consistently had exemplary service.

I can access every detail of my students' financial situation within my school.

Pros

I love the amount of information I can easily access about every account I have ever had. I am able to see every aspect of each membership, from notes I have entered myself to those made my MSI employees.

Cons

I would like to see the text of the auto dialed messages when MSI contacts my students or account holders.

Response from Member Solutions of

Replied May 2018

Nancy, it is great to hear from a satisfied client of over 18 years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide easily accessible account information to you for many years to come. ¿ The Member Solutions Team

May 2018

Courtney from Better Bodies

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

May 2018

I find it frustrating how many things cant be tailored or edited in a way that would better serve us

Pros

The customer service- they are always so quick to respond. The chat function makes life super easy! Reps are awesome.

Cons

Invoicing has many limitations. Can't edit or go back once an invoice is created. Software seems to have random glitches with invoicing. It will show that it's processed and then the next day it will go back to being owing, etc.

Response from Member Solutions of

Replied May 2018

Courtney, thank you for sharing your feedback. We¿re grateful for the opportunity to provide you with excellent customer service. If you have any questions regarding editing and processing invoices please contact our support team at 877.600.3811, as we have a very recent release with enhancements to these areas. Thank you for your partnership. -- The Member Solutions Team

July 2017

Alex from Brooklyn Brazilian Jiu-Jitsu

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Member Solutions is an excellent platform that's easy for our staff to learn and our members to use!

Simple reliable month billing. Good support, and a pleasant experience for our members.

Pros

I appreciate how easy it is to see the information I need access to the most. The search functions are intuitive and easy to learn, and entering new contracts is straightforward and easy to confirm.

Cons

I have not been able to get much functionality out of the majority of the more complex financial reports.

Response from Member Solutions of

Replied September 2017

Alex, thank you for sharing your feedback. We're grateful for the opportunity to provide reliable, easy-to-use solutions for you and your business. If you have a question regarding financial reports, please contact our client services team at 888.277.4407. Thank you for your partnership. -- The Member Solutions Team

April 2018

Raquel from Push indoor cycling

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

April 2018

Decent but needs more options

Pros

Ease of low maintenance with ppl being able to book and pay all at once. It is easy to log on most of the time

Cons

You only have the option to cxl a class directly before the class or 24 hours prior. It is a HUGE disatifier

Response from Member Solutions of

Replied April 2018

Hi, Raquel. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've helped keep your bookings low maintenance. I have submitted your thoughts on allowing an hourly designation to booking cancellations, for future development consideration. If there¿s any additional information required, a Support Representative will reach out to you. Thank you for your business and partnership. -- The Member Solutions Team

March 2018

OBrien from pma watertown

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2018

once I was used to the program it was great

Pros

the task reminders help me schedule my days and follow up with clients as well as potential clients

Cons

some things should auto link into accounts and onto the contracts to make it easier to see progress from prospect to member