About OneFitStop

OneFitStop is a cloud-based fitness management platform for gyms, personal trainers, yoga centers, dance academies, martial arts studios and sports coaches. The solution can be accessed on smartphones and tablets using the mobile app. The tool helps users with client management, online booking, scheduling, reporting, lead management and messaging.

OneFitStop offers advertising features which include personalized web pages and a directory listing. Users can also create programs, set fitness goals and track performance for their clients. The ability to capture progress photos and manage performance assessments are also provided within the solution.

OneFitStop offers a payment gateway so that clients can pay for classes onli...


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Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of OneFitStop

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

May 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

OneFitStop has allowed me to reduce my office time to train more clients

Pros

OneFitStop was easy to learn and is wonderful to use! The software is very customizable and keeps me organized.

Cons

So far I've had great success with every feature and tool within the software and have no complaints thus far.

December 2020

Christopher from Field & Function pty ltd

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

Really enjoying OneFitStop and our members love the App they developed for us!

Fantastic!! Really looking forward to a strong partnership in 2021!

Pros

The App they made for us is really easy for our clients and members to use - we now have no one behind on their payments and packs. It looks great and works really well too.

Cons

Integration was easy and very quick. The only things we are asking to be improved are; more automated featured woven in to the Membership Suspension system (but it works well right now) and two way text messages. Both of these items we have been able to discuss directly with the owners and managers of OneFitStop and they are developing solutions first thing in 2021. In fact, whenever we need any help or are looking adding/making changes to the existing system to make our jobs easier they always listen and come up with solutions ASAP. Great!

Reasons for Choosing OneFitStop

Worked really well, did everything we needed it to do and a strong connection with the team at OneFitStop as soon as we met them.

Reasons for Switching to OneFitStop

Mindbody is old in both technology and customer focus. Average experiences over and over again and then they wanted to bill us over $250 extra per month to use video sodtware inside the MBO system - during the COVID shutdown. Very happy to make the switch to a newer and more team focused company like OneFitStop. I can highly recommend making the switch if you are sick of dealing with Mindbody!

July 2020

Amy from Soma

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

July 2020

Don’t waste your time

Horrible also they trap you into their payment provider who rips you off and demands unrealistic payment if you try to leave.

Pros

It was reasonably easy to learn and cheaper than others

Cons

Poor response times, billing on system was always different to what customers are charged and you couldn’t explain it, unable to check people in for gym us only so we had to keep a paper book as well and hope that members were paid up, extremely slow, very poor service if you’re not a massive facility.

Reasons for Choosing OneFitStop

Cheaper but then we moved to mind body because one for stop was the cause of many customer complaints and membership termination.

Response from OneFitStop

Replied October 2020

Thank you for the feedback. It is certainly disappointing to see that your facility did not value the 10+ hours we spent onsite plus hundreds of emails back and forth to support your operators. We hope to see you back in the future to take advantage of our full technology stack that hundreds of other gyms like yours have found incredibly valuable.

February 2021

Amber from Conquer EST 2015 PTY LTD

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2021

Review on OneFitStop

Pros

- Personalised App - Engage Marketing system - The customer service!

Cons

- Changing a clients details can be tricky - our old software had tabs within the client where you could see all their details instead of having to go back to the dashboard to click into a different section (eg. Payments)

Reasons for Choosing OneFitStop

The main reason for us going with One Fit Stop over other softwares was due to the customisable app that we can offer in order to create a better client experience.

Reasons for Switching to OneFitStop

Club Fit had horrible customer service and was not looking to grow with our business.

October 2017

Terri from arise.YOGA

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2017

One Fit Stop is an affordable software that fits my yoga studio perfectly.

I get bookings, I get to advertise with links, I get an easy to use app.

Pros

The best.... maybe even amazing feature, is the personalised app. It is so easy for my clients to use, but more importantly, they use it without me even knowing. They purchase classes, packs, workshops, all on their device and more importantly, all on their own - via the link I have supplied either on email, facebook or website. The desktop system is just as easy once they follow the link. I will also mention, that even if they are not a client - they too can create their own account, and start their memberships all from the comfort of, wherever they are. So all this in a nutshell, is members, clients, new clients can pay for services without me having to chase them.

Cons

Initially the customer support lacked, the support was awesome, but it was a matter of tracking down the support and waiting for it. They have since rectified this and have online real time support, which is heaven sent. Like any system it has it's glitches, but I actually think it's more me the user getting my head around the best way to set up memberships, workshops and classes. The biggest con I have is that you cannot use the same email address for clients. You also cannot have an employee as a client, would be good if they were automatically in the system as both. Family sharing would be another awesome feature as it's very time consuming setting up different accounts for a child and then having to tell the parent that you need their card details recorded in 2 places - that is an uncomfortable situation.