



PTminder client management




Supported Operating System(s):
Web browser (OS agnostic)About PTminder
PTminder is an online training solution that helps personal trainers, studios and gyms manage day-to-day activities. The platform can be accessed through the web and on mobile devices (iOS and Android). Training studios can manage various administrative tasks and front-desk operations such as bookings, client management, reminders and payment processing. It is also used by trainers for remote/virtual training with their clients.
PTminder allows trainers to publish online class schedules, allowing clients to view schedules and book classes. Automatic SMS and email reminders are sent to all clients. Personal trainers can track clients' performance, fitness goals and other information in real-time.
PTminder offers calendar scheduling to manage the traine...
PTminder client management
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
December 2018
Gail from American Muscle Corps
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
Personal Training Management made easy.
Accountability is necessary for any business. Ptminder's solves this with easy to setup customer financial information that keeps records on due dates and other important information keeping your business healthy.
Pros
It is a great software program that manages your schedule and financial books. It's easy to set up and record keeping will make tax season a breeze. The calendar feature allows you to book, charge and even change appointments.
Cons
I wish the workout program was a little easier to set up. It took too much time to locate exercises or video, upload and then add variables.
August 2019
Tim from Tim Cooper Training
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Great software to help Personal Trainers run their business
It makes running my business so easy in terms of the admin and finances. The system handles it all. I don't have to worry about it. I can log all of my expenses in there as well which helps massively with accounting. Clients book themselves in and can see how many slots they have left from their packages - and just buy more as and when. This means I don't have to worry about any of the administration and can focus solely on giving the best group classes and personal training sessions without the burden of the admin. Clients love it too.
Pros
It's easy to use. Set up is very straightforward. Integration with existing website is also very simple. The ability for clients to book their own sessions (within available slots) is so helpful, and allowing clients to pay online and book into classes or go on a waiting list takes all of the effort out of it. Clients particularly like the email and text reminders.
Cons
The workout planner isn't as advanced as some others, and it's not quite as set up for online personal training (i.e. remote coaching) as some competitors.
Reasons for Switching to PTminder
my PT Hub was very complicated to use and not at all intuitive. PT Minder is a much better overall offering and suits my needs way better.
December 2020
Ryan from Precision Fitness
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
DON'T WASTE YOUR TIME WITH GLOFOX OR MINDBODY... Choose PTminder!
Overall, in the last couple of months, a big fan and regret not transferring to PTM earlier.
Pros
Multiple billing options (paypal, stripe, etc.)/scheduling for both PT and Group Classes/extensive reporting/Massive customization from the admin end/app development and support is 5-star and was done within 2 weeks (and during the Christmas holiday--wow!) Tech support is very knowledgeable, professional and helpful.
Cons
No real way streamlined of adding facilities for outside contractors to book (such as clinicians or freelance personal trainers)
Reasons for Choosing PTminder
Basically came down to features, the fact that it is primarily a PT-based software (at least to me), and someone actually called me to walk me through the software trial.
Reasons for Switching to PTminder
Glofox's prices are at about the price point of Mindbody now yet offer a fraction of the services. On the business side, the admin controls are terrible and I constantly had to contact tech support for clients being overcharged, charged after contracts, and the worst, a massive data breach of all our current and previous clients (over 800 people).
Response from PTminder
Replied January 2021
Thanks for the review Ryan! :)
May 2018
Ahmad from BSA SportsLab
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
1.0
Functionality
1.0
May 2018
Terrible Software!
Pros
Using the software is easy. The software has the capability of being great if they cannot fix the customer service and keep the software from locking me out and having to constantly reset my password. It's very inconvenient. It's embarrassing and unprofessional.
Cons
The software will lock you out and the customer service is horrible. It even deactivated my account right when I was in thr middle of scheduling clients and trying to see my availability. Having to chat with them before you can get through on the phone is annoying especially when clients are waiting on you. Also, when I finally did get through to talk to someone. I heard a baby crying in the background as well as a lot of noise. It was distracting on top of already being frustrated. It was unprofessional and it's not how I want my business. It's embarrassing to have clients in front of me while I'm trying to access my account to schedule them and being told my account was deactivated. I am very disappointed.
Response from PTminder
Replied May 2018
Hi Ahmad, there was a specific bug in the new Safari browser causing this but we have quickly fixed that up. Our customer service team have already spoken with your company and confirmed it's all working well now. Huge apologies for the inconvenience caused. Please reach out if there is anything further we can assist with, thank you!
May 2020
Summer from My Trainer Corporation Pty Ltd
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Love it
Excellent.
Pros
We upgraded PT minder from MindBody and never looked back. The system is excellent and the support team are always available and helpful. I’ve recommended PT Minder to lots of industry contacts.
Cons
Anything that I find might be lacking they fix or add in to the development pipeline. Can’t fault it.
Reasons for Choosing PTminder
Service, price, overall product.
Reasons for Switching to PTminder
Dissatisfaction with MB. PT Minder delivers far more, in a better way for a much better price.
Response from PTminder
Replied May 2020
Thank you for the review Summer! :)