PTminder Software


 

PTminder is a cloud-based fitness training solution that helps gyms, studios and personal trainers manage day-to-day activities. The tool can be accessed on mobile devices through the mobile app available for iOS and Android phones. PTminder enables training studios to manage administrative tasks and front-desk operations such as client management, reminders and payment processing.

PTminder allows trainers to publish their class schedule online so that clients can view the schedule and book classes themselves. Automatic SMS and email reminders are sent to all clients. Clients' performance, fitness goals and other information can be tracked online by trainers in real time.

PTminder offers calendar scheduling to manage the trainers' schedules. It also collects payments from clients by accepting debit and credit cards. Other features provided include performance reporting, online client store, integration with existing website, client assessments and setup of trainer accounts. PTminder offers payment integration with DebitSuccess, PayPal, Stripe and Ezidebit.

 

PTminder - Calendar
 
  • PTminder - Calendar
    Calendar
  • PTminder - Payment management
    Payment management
  • PTminder - Client details
    Client details
  • PTminder - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

174 Reviews of PTminder

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Mike from The h.o.w. Approach Health & Fitness
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

It started out bumpy. Being they are overseas it was difficult to get support.

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Client management and scheduling seem to be the biggest attributes. The ease of scheduling and editing is a plus also, the app comes in handy.

Pros

Great for scheduling, p&l, client management, client reminders and invoicing. It helps keep track of current client as well as leads and previous clients.

Cons

It doesn't link with any other software like quick books. As mentioned earlier the support is hard being the are in a completely different continent.

Review Source: Capterra

  Response: PTminder, PTminder

Date: June 2018

June 2018

 

Hi MIke,
Thanks for your review. Quickbooks integration is coming this year, we'll let you know once that's available :)
Also for customer support, we do have 24/7 round the clock support, so you can get in touch any time by using the "Chat with us" button on the website.

 

Danny from Battle Ready fitness

May 2018

May 2018

Great, easy and has doubled my income!

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Pros

Everything. The diary is so easy, in depth and the programs are easy to create and simple to follow. I like that I can create meal plans and the auto confirmation of session has saved me so much time on a night.

Cons

I would like to see an option to record motivational videos weekly for clients to see when they access their dashboard

Review Source: Capterra
 

Marc from Real Training

May 2018

May 2018

Great set up. Very professional and affordable

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Runs my business

Pros

Customer support and detailed setup. Very quick to answer any questions, very good features. Covers a lot of details and impressive capabilities

Cons

Sometimes stalls. Experiences troubles loading and then fails. Usually comes good, couldn't figure out sessions so I used classes for everything

Review Source: Capterra
 

Jose from MCM

May 2018

May 2018

Great scheduling app that lets you focus on building your client base rather than managing it!

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Really helps me manage my day to day activites

Pros

I always used a combination of different Microsoft programs and calendars to organize my clients and schedule. This would involve a lot of time each day and PTminder has taken all the stress away. Now I can keep all my clients and keep track of their progress in one place.

Cons

I like pretty much everything but if there is one thing I dont like it's the percentage that Stripe takes from transactions.

Review Source: Capterra
 

Gábor from Functional Addiction Coaching

May 2018

May 2018

Best PT software on the market

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Pros

Best PT software on the market! I love it how complex, yet simple to use. You have every function what you need to make your life much easier.

Cons

The least I like about the software? NOTHING! The staff is amazing, always there to help you via chat.

Review Source: Capterra
 

Renee from Paramount Health and Fitness

May 2018

May 2018

Great!! Awesome website!!

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Pros

The functionality and ease of use. I'm able to track my expenses and keep track of client payments.

Cons

I'm not fond of the Stripe payment method. The fees are too high. That is the only thing I don't like about the software.

Review Source: Capterra
 

Ahmad from BSA SportsLab

May 2018

May 2018

Terrible Software!

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Pros

Using the software is easy. The software has the capability of being great if they cannot fix the customer service and keep the software from locking me out and having to constantly reset my password. It's very inconvenient. It's embarrassing and unprofessional.

Cons

The software will lock you out and the customer service is horrible. It even deactivated my account right when I was in thr middle of scheduling clients and trying to see my availability. Having to chat with them before you can get through on the phone is annoying especially when clients are waiting on you. Also, when I finally did get through to talk to someone. I heard a baby crying in the background as well as a lot of noise. It was distracting on top of already being frustrated. It was unprofessional and it's not how I want my business. It's embarrassing to have clients in front of me while I'm trying to access my account to schedule them and being told my account was deactivated. I am very disappointed.

Review Source: Capterra

  Response: PTminder, PTminder

Date: May 2018

May 2018

 

Hi Ahmad, there was a specific bug in the new Safari browser causing this but we have quickly fixed that up. Our customer service team have already spoken with your company and confirmed it's all working well now. Huge apologies for the inconvenience caused. Please reach out if there is anything further we can assist with, thank you!

 

Jason from Ignite
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Great quality. Has most of the controls I want minus a few functions.

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Session tracking was the most important thing I needed and this fulfilled that role perfectly.

Pros

The Session reporting and membership functions. I enjoy having the clients sessions to be tracked to specific dates. I also enjoy the ability to send notifications to the client about their upcoming sessions.

Cons

Lack of ability to split payments on memberships to a specific date. Currently cannot have the payment split to a specific date and instead rolls by a week/month pattern from the date selected instead of the number. Also there should be the ability to have clients have calendars specific to there off day workouts. The ability for my clients to then check in that they did the work on their off days would help a lot.

Review Source: Capterra
 

Nobel from The Refinery

April 2018

April 2018

Helpful for the day to day management of my business

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Pros

All of the features are very useful for the nature of my business. The general reports are very helpful in allow me to monitor as aspects of my business.

Cons

The minimum term for membership is 1 week. It would be good if there was an option for 1 day because I have walk-in rates for members which I have to set up with a 1 week expiry date. Which means that after they complete the walk-in, their membership will still be on the system for the next 6 days.

I use the software as the check in point for members when they come into classes as well. In order to check how many classes they have left on the membership it requires some time to go into the system to find the relevant information. eg. Click - client management > select member > Package/membership/prod > view schedule. If this process could be shorten it would be more helpful for front line staff.

Review Source: Capterra
 

Brad from Brad Martin Fitness Coaching
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Easy to use, has some glitches

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Pros

Easy to use, simple experience. I love how it handles sessions, payments, assessments, etc.

I also really like the waiting list feature.

Cons

Some calendar features are a bit "clunky" and I wish it had a few additional features.

App is glitchy - appointment modification doesn't work as it should.

Review Source: Capterra

  Response: PTminder, PTminder

Date: March 2018

March 2018

 

Hi Brad, please contact our support team about the appointment modification and we'll be glad to assist :)

 

Gaz from Les Mills

February 2018

February 2018

Incredible software! Has really changed my personal training business tenfold.

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Pros

Allows me to spend more time with clients and not neck deep in paperwork. Love how easy it is to use.

Review Source: Capterra
 

Gayle from G Force Fitness

February 2018

February 2018

great software, keep me organized,

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Pros

Free resources, shows a great financial graph, great phone apps, great feature to allow clients to pay online.

Cons

I would like to upload my own video workouts for my clients instead of getting videos from youtude.

Review Source: Capterra
 

Nancy from Anytime Fitness
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Absolutely love it. Monthly rates for this program in comparison to others is much lower!

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Pros

Very easy to use! I was skeptical with such low monthly dues but was pleasantly surprised when it did everything I needed it to for scheduling, organization, follow-ups and transactions. Definitely recommending this program to other Anytime Fitness franchise owners. This was my first time managing a personal training program of my own in my gym, and was provided with easy steps and excellent customer service to make that transition smooth.

Cons

Percentage rate on Stripe debit transactions, have to use Square to be competitive and save money. The great thing is you can still use the program without using Stripe for debit and credit transactions.

Review Source: Capterra
 

Greg from Greg McCoy Training and Coaching

February 2018

February 2018

Great experience so far. Customer service was awesome helping me get set up.

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Pros

I like all the features. The scheduling tool is great, it's so easy to enter transactions and reconcile your sessions throughout the day. This used to be a real process for me. I also really like the receipt feature and the appointment reminder feature. My clients always comment on how professional everything is. This level of professionalism give me even more confidence to keep my rates up!

Review Source: Capterra
 

Gail from American Muscle Corps

February 2018

February 2018

Great tool for any personal training business!

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Staying on top of my finances is the greatest benefit. The ease of the software allows you to get setup and running in minutes.

Pros

It's like having an accountant at your fingertips with a full report of all aspects of your training business.

Cons

Would love if you added member check-in for those of us who have studios as well as taking payments directly from checking accounts. An added check-in feature would help me keep track of who is coming in regularly and who is membership is due. Right now I can only be told who is due and then try to find them to collect payment for those paying through checking accounts.

Review Source: Capterra
 

Tamara from Lyfestyle Fitness with Tamara

February 2018

February 2018

User friendly! Very useful for personal trainers! Any issue I've encountered was fixed promptly!

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Pros

It is designed for trainers! The video database is huge and is wonderfully useful when designing online workout plans for clients! It tracks client progress, finances, appointments etc! So glad we use this software!

Cons

Anything I didn't like I asked for customer support on other options and low and behold the software was updated to accommodate not just myself but other trainers!

Review Source: Capterra
 

Danielle from Move Out Of Madness Personal Training
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

User friendly, good price for value, and superb customer support. Essential for my pt business!

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Keeps all my admin work organized and in one place. Saves time and is great for clients as well.

Pros

The calendar connects to my Google calendar, can create and assign workouts for clients, has updated app with most of the web features, always reliable and fast customer support.

Cons

It's pretty much perfect for my needs. There's a couple things that would be nice to have, like having a place where the client can track their nutrition log and the workout planner could be better. When you create a circuit of exercises you can't just change one of the exercises. You have to delete the whole circuit and rewrite it all over. This definitely adds to my time. But I've left this feedback to their Development Team and they seem to always be improving things. It's a minor thing, but can be frustrating.

Review Source: Capterra
 

mike from Mike Phillips PT LTD

January 2018

January 2018

All you need for client profiles

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Pros

The Calendar is easy to use and book clients in or block out certain times or days, you can add unlimited clients and separate them into active live and previous, set up membership payments and direct debits, create training and nutrition plans and send or print them.

Cons

Unable to sync calendar with iPhone newer than iPhone 5, guide to sync calendar is outdated and needs updating. Not clear on what payments are direct debit and what are one off payments I.e membership is recurring and payments are one off.

Review Source: Capterra
 

Jelle from Futurumshop.com BV
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Lovely to use for managing my Personal Training! Costumer service is great.

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Great way of managing and keep an archive

Pros

Account for clients and the app. The financial automatic ways of payment. Personalization options are good!

Cons

Some adjustments options are not directly clear. But costumer service helped me out right away very quickly.

Review Source: Capterra
 

Brittany from No Limit Performance

January 2018

January 2018

We are really enjoying our experience. Great buy on our end!

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Pros

What we love most about this software is the simplicity for clients create an account and also book in a class....customers never like difficulty. We also love the feature of the SMS text & email reminders before the class. We have seen a huge decrease in NO shows which is great!

Cons

What we like least about the software is the credit/reconcile function. It's not really clear on how to apply credits, etc. Maybe I need to ask more questions!

Review Source: Capterra