All PTminder Reviews
1-25 of 212 Reviews
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Samantha
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
Fantastic
Managing my day to day schedule. Monitoring payments and reminders automatically sent to my clients
PROSThat it is so simple to use! Its functional and effective. Great use of design. It offers great free tips. Its cheap and affordable
CONSI wish that my clients could see more info on their logins. More graphics would be great on programming and Body Measurements etc
Omeil
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
this the easiest fitness software to use
this was the first fitness software I ever used and still, one of the best how it functions is very straightforward, you monitor your expense and income. it gives a lot more freedom to set up your account to fit your business, this has everything you will need for your business whenever I try a fitness software I always come it to ptminder.
PROSthis is so easy to use, You get a free trial where you can add 2 clients, I can take payment, send out invoice and receipts to client, booking and cancel client session, clients area where they can booking to a session anytime, view client's assessment, you can easily keep track of your clients session and they get a message reminding them only have 1 session to go etc....
CONSthe meal plan builder is poor. the work planner is average
Stephen
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2020
Absolute disaster
terrible
PROSCheaper than most but cheap isn't always good
CONSWas ok before the update now after the update it's terrible
Reason for choosing PTminder
cheaper than most other but will be switching as it is cheap and nasty
Vendor Response
We're very sorry to hear of your experience Stephen, our customer service team has been working closely with you to get things sorted out. We're here to help and will ensure everything is taken care of to your satisfaction :)
Replied December 2020
Anonymous
1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Easily the best Fitness software for Personal trainer
its was very difficult going to use the other fitness software after using Pt minder for so long because they thought of everything you need to run a Personal training business successfully it covers 1 on 1, group session, semi-private plus more, you customize your website the list goes on you have to get your free trial then see for yourself you will be happy I promise you.
PROSkeep track of clients session invoice clients and take payment to create your exercise and diet plan for clients track clients results
CONSI did not like the exercise and diet planner it did not fit how to like to plan my sessions meals plans for clients
Anonymous
1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
PT Minder
Overall I am very satisfied! Love that it keeps track of everything especially the financial end of it! Having everything organized makes my life easier so I can concentrate on my clients and their training!
PROSIt’s extremely easy to use and affordable!
CONSNot much. Once in awhile a glitch. Other than that it’s perfect!
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2019
Intuitive User Experience - Efficient Software
My personal trainer uses this software to schedule training appointments. It is by far the easiest such software I've used. I love that there is a simple app I can use on my phone, so whenever I think of it, I can schedule a session. The program has everything I need and nothing I don't -- I appreciate its efficiency.
CONSThe only complaint I have about this software is that its interface isn't very visually appealing. It's a bit clunky and outdated looking. I would stress that this complaint is very minor, and has not impacted my user experience.
Raymond
Sports, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
The lifeblood of a personal trainer!
I went from having to use several different apps and tools to keep my personal training business in order. But all that changed when I started using PTMinder. I can't recommend it enough!
PROSIt's an all-in-one stop shop for personal trainers. It's easy to use. Helps me schedule my appointments and keep my finances in check. It's made my life and business so much easier.
CONSThere's not much not to like. A few hiccups here and there. Have to reset the app. But it works fine after. I have heard that they will be incorporating Quickbooks and I'm really looking forward to that.
Nobel
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Helpful for the day to day management of my business
All of the features are very useful for the nature of my business. The general reports are very helpful in allow me to monitor as aspects of my business.
CONSThe minimum term for membership is 1 week. It would be good if there was an option for 1 day because I have walk-in rates for members which I have to set up with a 1 week expiry date. Which means that after they complete the walk-in, their membership will still be on the system for the next 6 days. I use the software as the check in point for members when they come into classes as well. In order to check how many classes they have left on the membership it requires some time to go into the system to find the relevant information. eg. Click - client management > select member > Package/membership/prod > view schedule. If this process could be shorten it would be more helpful for front line staff.
Mitch
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Very helpful support
I needed a booking system for my clients and their sessions. PT Minder works well with the size of my business as a sole-trader PT
PROSEase of use- phenominal for PTs who need a one stop booking system for clients and classes
CONSsimply the time difference- not a con, just an observation.
Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
3
Reviewed September 2018
Not for someone who is detailed...
I like the idea to provide vast programs for diverse clients but the freedom is limited. I also think that having your clients message you on here or receive updates via the app is pretty cool.
CONSAs i briefly mentioned, this app limits you to how much you may customize each workout. When having to create different workout intensities it can become tedious and takes a ton of time. Especially if you make a mistake.
Luke
Health, Wellness and Fitness
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2017
A great software still in progress
I had been using PT Minder for 3 years I believe, and rate the software very highly. It allows me to run my personal training business efficiently and professionally. Plus points of using this software; - easy to use, and organise your schedule - efficient client booking system for classes and sessions - pretty rounded financial reports and reconciliation aspects, keeping on top of what money you're making. - good client profiling and information logging Rooms for improvement; - the workout planning side of things is pretty much non existent. An api should be used to link with programs such as Trainerize - a more efficient approach to client workout progress. - links to more payment websites such as gocardless, Expensify, and potentially links to bank accounts to track invoices being received. - a more aesthetically pleading and branded app - giving info on the classes and services we offer as trainers, therapists etc. Clients can they decide what to book based on this. A very good software - just needs more integration with other software that is more advanced in other areas.
NAOMI
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Best decision I made
Prior to joining PT Minder, my business was all manual. I really resisted taking it online (it wasn't until I went on a business retreat that I decided to make the change). Now all of my income and expenses is easy to keep track of. I don't have to worry about remembering if people owe me money. Probably the biggest benefit if having a place to direct new leads to. It saves a lot of time explaining the different services I offer and the various costs.
PROSThe online customer support team is amazing. They are incredibly helpful and it is amazing that they are available 24/7. I also like the ease of use from the backend. I can change most things relatively quickly.
CONSThe blocking out of time can be a bit tedious. There isn't an option to block time out for tasks or meetings. You're either available or unavailable. A "drag" feature would be brilliant, so that you can easily adjust your availability.
Vendor Response
Thank you for the review Naomi! :)
Replied May 2020
Adam
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2018
Awesome software!!
For the complexity of the tasks you need it for, the software is relatively easy to master and the customer service is amazing!! Anything that i didn't understand, i could almost instantly get a response from the online chat service they provide and was given the correct answer and great guidance almost instantly. Compare it to some of the bigger names out there and i think they not only revival them but probably surpass them and are a lot better value for money.
CONSThere are a few areas that i feel they can improve on but they are very small and if i'm honest i can't remember what they are. (obviously shows just how insignificant they are.
Amy
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
A new player on the market!
When I first opened Amz Fitness I was looking for software that was simple and at that stage could track how many clients I had coming into the business. Over the years PT Minder has grown alongside my business and I have incorporated the new functionality into how I manage my clients success as well. I find the system very easy to use and was so glad when they introduced the app functionality as I can now have PT Minder on the go and can book in client sessions without needing to wait until I am back in my office. I am excited to see the many more changes and improvements that will come with PT Minder. For all the other software on the market PT Minder is the best value for money! :D
PROSEase of use, when I am on the go
CONSI think the finances side of the software can be improved
Moayyed
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Comprehensive PT and studio management tool
Financial reporting hygiene and reliable scheduling removes the need for any accounting administrative staff.
PROSComprehensively covers PT business needs. Native workflow is educative for new business owners to get total control over administration. Financial reporting and calendar management are synced well. It also covers all my CRM needs in real time.
CONSComplex UI. App doesn't flow well across screens. Tedious to make new calendar entries.
Andre
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
Best PT Scheduling Software
Customer service, customer service, customer service!!! They excel in giving you the best user experience and service if you have ANY issues with their software. Their super friendly staff responds almost immediately when you have questions and my experience has only been positive with them. They are constantly updating their system and going according to user feedback, so if there is a feature you would like implemented, please ask them as they may try to implement it depending on the demand (they actually listen to you)! I seen this happen firsthand. It did not take me very long to understand how their system worked, you get these cool and simple financial graphs to let you know how much you are bringing in, staff and client scheduling is very intuitive, you can integrate online payments with their software, which is awesome (you get you very own online store through them), they have a phone app that syncs everything when you are on the go and the list of features goes on and on! I tried many software when I was shopping around and I immediately wanted this within 15 min of trying it. Just try it, you have nothing to lose and their amazing staff will have your back!
PROSEverything
CONSMaybe the pricing to add additional trainers/staff, but the customer service you receive and the quality of the software makes it worth it.
Mehran
Sports, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
The first software I've used and will be last.
Very convenient not only for business but general daily calendar. It improves constantly. Also Callum the director is very responsive to emails and questions. Normally in 2-3 hours which is great.
CONSGiving more authority to clients maybe specially nutrition. Adding online featuring to apps on devices
Cheryl
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
PT Minder Review
I love this user-friendly software! Having my own studio and being able to accurately and easily keep not only my calendar and payments in perfect order but it also helps during tax time! Love this company!!!
PROSHow easy it is to use!
CONSMinor thing is couple of glitches in the system.
Vendor Response
Thanks Cheryl! Glad to hear you're loving the product :)
Replied January 2017
Tyler
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2017
PTminder review
When I was searching for a personal training software, I was having trouble finding something that filled all of my needs. PTminder included everything that I needed to be successful and to save me time with my personal training business. It takes care of payments, scheduling, and almost anything that a trainer would need to run their business successfully and efficiently. I highly recommend this software!
PROSEasy to use. Includes everything that you need. Scheduling, payments, client info, etc.
CONSThe mobile app could use some updating
Vendor Response
Thanks Tyler! Expect some great improvements on the mobile apps this year :)
Replied April 2017
Stuart
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Does exactly what I need it to do - easy to get to grips with, no unnecessary fluff.
It is not cluttered with functions that just are not relevant to what I need it to do. Very quick to use, simple to pick up and saves me time.
CONSThe workout creator seems to be very focused on a bodybuilding/commercial gym type workout - custom exercises seem to want you to label it with the associated body part but there is no compound; or total body; option that I can see. If you want a list of sets and reps you can do on machines it probably does the job however.
Christopher
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2017
PTminder has taken the stress out of client booking!
I used PTminder from the very start of my PT career to make sure that I didn't have to stress myself out using a paper diary with manual bookings. PTminder does everything from me. I love that everything is all in one place and it always works. The best part is that clients payments are automated which makes life so much more efficient. I couldn't recommend PTminder any more and I'd suggest it to every PT in the business.
PROSAutomatic payments!
CONSThe design and appearance could be a little bit more attractive - looks a bit basic.
Greg
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Great experience so far. Customer service was awesome helping me get set up.
I like all the features. The scheduling tool is great, it's so easy to enter transactions and reconcile your sessions throughout the day. This used to be a real process for me. I also really like the receipt feature and the appointment reminder feature. My clients always comment on how professional everything is. This level of professionalism give me even more confidence to keep my rates up!
Taryne
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed March 2016
Admin part of self employment has become easier!
This platform is great to use! I used to have clients details floating around on various platforms; icalendar, separate email, separate invoices system. With PTminder everything is in one place, clients like the ease of the booking in system for classes, they can keep an eye on their package expiry date and check out their body stats/assessments on here-they love the bar and graph chart! also great to use for your finances. Instead of creating an excel spreadsheet for my accounts everything is now on the platform meaning i can upload the details to my accountant. Worth the £20 a month fee, the customer services is second to none-they are so patient and response my email within 24hrs if their not available for a live chat. I'll highly recommend this platform for some businesses. My only issue is that; I've no way to know if my clients email me using the system as the mobile app doesn't show this feature-the app could do with more features especially as i'm often out and about somethings I have to wait until I get home to log in to the desktop- the ability to email clients via the app will be ace....Nonetheless still worth it.
Vendor Response
Great to hear thanks Taryne =)
Replied March 2016
Stefan
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
PT minder, the way to go!
I manage a fitness centre and I have found PT minder to be great value. The support has always been helpful and what I like most is that the company is forward thinking, adding many new features and they listen to customer requests. PT minder is fast closing the gap on the big players but at a much more affordable price. The payment integration with Stripe has been fantastic as we can now run our own Direct Debit without having to pay large fees to a third party company, we have lowered the prices to our members to reflect this. Great for everyone :) Now with the integration with mail chimp (which I am still learning) it makes email marketing a breeze. Sending reminders, birthday wishes and thank yous. PT minder is easy to set up and you will be up and running in very little time knowing that support is always there to help. I recommend at the very least to try this platform before signing up to something more expensive that may not have the functionality and support you will get here. For me it is PT minder all the way!
Toni
Health, Wellness and Fitness, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
Was Great!
I am no longer able to use the website because I don't have enough clients to pay for the monthly fee. I've since found another website
PROSThe website was somewhat easy to use and came with a lot of convenient features like the calendar, ability to send/create invoices, creative pricing, and more!
CONSThe website went wrong when they decided to force customers to choose a priced plan instead of the simple free plan.
Reasons for switching to PTminder
Ptminder cost too much!