Square Appointments Software

About Square Appointments

Square Appointments is a cloud-based appointment management solution that enables professionals to manage bookings, appointments, generate leads and accept payments. The solution suits the needs of retailers of all sizes in a variety of service industries. Square Appointments enables customers to book appointments on the go for single or multiple locations. Moreover, the solution allows customers to make prepayments for scheduled appointments. Users can review their calendars from any mobile device and plan the day accordingly. The solution sends automated notifications to clients for appointment due dates via email or text message. In addition, trainers can make notes while servicing clients for future reference. Square Appointments enables customers to make ...

Square Appointments Pricing

Individuals: Free/month, processing fees starting at 2.65% +10¢ per tap, dip, or swipe 2–5 Staff: $60/month, processing fees starting at 2.65% + 10¢ per tap, dip, or swipe 6–10 Staff: $110/month, processing fees starting at 2.65% +10¢ per tap, dip, or swipe 10+ Staff: Contact Us

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Square Appointments User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 150 reviews

David

Company size: 201 - 500 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2021

Remarkably Well Done

User Profile

Matt

Verified reviewer

Company size: 1 employee

Industry: Transportation/Trucking/Railroad

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

September 2021

One of the easiest to set up app for appointments

Pros

I loved how easy it was to set up. There were quite a few steps involved, but the app provided the steps needed and let me know if I was missing anything.

Cons

I don't have many cons right now. So far it's met all of my needs.

Reasons for switching to Square Appointments

Calendly only allowed for the creation of ONE type of appointment and I needed at least two to get my business needs met.

Lucille

Company size: 2-10 employees

Industry: Events Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2019

Easy All-In-One System

I would highly recommend Square Appointments for a simple system that is elegant and user-friendly.

Pros

Square Appointments is great because it alleviates one less account you need. It handles merchant processing, product inventory, client records, appointment deposits and more.

Cons

I don't like the look/functionality of the embedded scheduling widget. It doesn't blend well with most websites and is very noticeably a square application. (Which I suppose is great/strong branding on their part)

Reasons for choosing Square Appointments

The pricing of Square was optimal as well as their integrated payroll system for my team.

Reasons for switching to Square Appointments

Schedulicity wasn't staying current with the changes in media appearance. It was starting to feel very "dated" compared to the strides other companies were taking. They also did not have a true app at the time.

Kunal

Company size: 1 employee

Industry: Legal Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

June 2022

Good but with limitations

If had a local business I would not shift away from Square, but since my business serves customers globally I needed a better alternative.

Pros

The best thing about Square Appointments that the free feature gives you most of the options, most important being to collect payments and deposit them straight into your bank account. No fuss. Easy to use and integrate.

Cons

However, Square Appointments is best for people who serve local clientele and do not serve clientele based in another time zone. In my case, I have a business where I meet up online with people located in different time zones and across the globe. The biggest disadvantage is that Square Appointments does not show booking times in their local time zone. It uses my time zone everywhere, it makes it super confusing for people who are booking. Another con, is that it will collect payments only in your currency, it won't convert or collect payments in another currency. I am based in Australia, but my customers in Canada would want to pay in Canadian Dollars and not Australian dollars, thus is a bit of hinderance for me. The last thing is that if you wish to go paid then it is pretty expensive starting at $35 per month, per location. All this when other competitors are giving the same features for much less.

Reasons for choosing Square Appointments

I finally went with Setmore which is much more cost effective, gives the same features and suits most of my needs.

Ramona

Company size: 1 employee

Industry: Alternative Medicine

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

June 2022

Good for only one location

It was a good experience but I needed something more flexible and more robust to grow with my business in terms of record keeping of my clients.

Pros

Easy to use and set up. I liked that it integrated with Square Payments. Good for reminding clients of appointments by email and text.

Cons

Increased fees for multiple locations. As a small business trying to work multiple locations to gain varied clientele it was counter productive for me to continue using it.

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