Square Appointments software


52 reviews(4.5/5)
52 reviews(4.5/5)

Square Appointments is a cloud-based appointment management solution that enables professionals to manage bookings, appointments, generate leads and accept payments. The solution suits the needs of retailers of all sizes in a variety of service industries.

Square Appointments enables customers to book appointments on the go for single or multiple locations. Moreover, the solution allows customers to make prepayments for scheduled appointments. Users can review their calendars from any mobile device and plan the day accordingly.

The solution sends automated notifications to clients for appointment due dates via email or text message. In addition, trainers can make notes while servicing clients for future reference. Square Appointments enables customers to make credit card payments.

Square Appointments enables marketers to run promotions and loyalty programs for potential and existing clients. The solution integrates with Square Point of Sale, QuickBooks and Xero.

Supported Operating System(s):
Web browser (OS agnostic)

52 Reviews of Square Appointments

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  • Valorie from V’La Von Studio Spa

    Number of employees: 1 employee

    September 2018

    Awesome for solo businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    No problems thus far. Happy with the service and it’s free, so grateful for something free as a solo business!!!

    Pros

    It’s easy to use. Has amost all the features I need to run my small one person business. I’m
    Happy with it for the most part.

    Cons

    Does not allow me to block off times on calendar for my daily lunch or meetings. Does not allow me to move my services around. I wanted to add in a new service but it’s now at the bottom of my list instead of at the top where it needs to be!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Morgan from Quake Fitness Training LLC

    Number of employees: 1 employee

    August 2018

    Square has everything you could need and now offering appointments for free for individuals!

    Ease-of-use
    Functionality
    Quality
    Support

    Square Appointments has been easy to use, the new updates are great, and it's a one stop shop for my business and my clients.

    Pros

    this is easy to use and you really have the ability to adapt easily to the interface. The Square Appointments app has now been combined with Square POS. You are able to book appointments, send invoices, and use the POS all using one app now! It's definintely streamlined for us busy business owners.

    Cons

    There is an option to create recurring appointments but you can only select it for that day. Ex: Monday for the next X amount of weeks. I haven't been able to set it for MWF for X amount of weeks.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kevin from ContentCollective Marketing

    July 2018

    Scheduling software built-in to a P.O.S.? Smart. Really!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Super simple to set up and it's tied into my point-of-sale app. Also includes a booking webpage that is customizable, as well as a booking button customizer. There is even marketing options and customer loyalty programs built into the Square platform as well. It's an all-in-one delight of an app!

    Cons

    Set up can be a bit time-consuming, but what do you expect from such a robust, all-inclusive platform? It goes well beyond the scope of "just a pos" or "only a scheduling app".

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    June 2018

    Easy way to manage appointments with customers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It works with all other Square software, easy to set up, and a simple interface for my team and our customers.

    Cons

    It needs more features - I understand it's relatively new to the Square suite of products, but it needs more functionality (calendar integration, etc).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    Great tool for managing appointments.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Square has made another great product. Easy to use, manage from a mobile device, and helps organize.

    Cons

    Lots of features and I really don't have any issues w/the application. I'm hoping they keep developing helpful tools.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Conrad from Radical App Designs

    Number of employees: 2-10 employees

    May 2018

    My experience with Square Appts has been great! I absolutely love it and recommend it to my clients!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Simply, the ease of use is the best benefit of this software!

    Pros

    The pros are
    1. it is great for setting appointments with easy.
    2. You can receive notifications via SMS or email.
    3. You can link appointments easily to your mobile phone calendar.
    4. You can check your appointments via a full calendar from your Square account.
    5. It's free for individuals.
    6. Clients can pay for services when they set an appointment.

    Cons

    Square need to add the ability to upload a photo with the services described to help users better describe what they offer. If so, I think they would attract more businesses that rely on setting appointments.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Excellent scheduling software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use, flexibility and you can pretty much make it work for most any business... almost. No real issues.

    Cons

    The same caveat with all other softwares is that you can not restrict only certain items to certain times.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    May 2018

    this product was easy to use for appointments and tracking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Seems very easy for a small business to use and process!

    Pros

    The data is easily located and put into chart form. When scheduling appointments it is simple to do so and cancel as well.

    Cons

    There is not much. it would be nice if when scheduling appointments, we were able to see the amount of time that is available instead of only the time allotted for the selected service.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lauren from Rock and Armor Physical Therapy and Sports Performance

    May 2018

    VERY easy to use and efficient for users

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The layout is great. To the point so that users know what is available. Booking is very easy as well.

    Cons

    I rarely say that there is nothing to change, however I really do enjoy using this application. I hear nothing but good things from my peers as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mallisa from PrescriptFit Medical Nutrition Therapy & Weight Loss Plan

    Number of employees: 11-50 employees

    April 2018

    Makes Scheduling Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I've written a review for this software in relation to our nutrition therapy business, but I've also started using this for my own personal nutrition consulting, which is structured very differently. I do freelance consulting and work remotely. The square system allows me to manage my schedule and clients from anywhere- with any device. It couldn't be easier or more helpful.

    Cons

    NO cons whatsoever. I am a huge fan of all the Square software AND their customer service. If there's ever a feature lacking they're sure to put in requests for you and they always go above and beyond to help.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ashley from snooty girl hair studio

    April 2018

    When shopping for an appointment system square was unfortunately my least favorite

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It works in conjunction with square pos. Mobile app available. The app is cost effective for the features you receive

    Cons

    It did not give my clients the option to book multiple services at one time which required me to immediately adjust each appointment to ensure my schedule flows. Unfortunately i was unable to stop what im doing all the time, this cause confusion with clients and scheduling.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Paula from Vital

    April 2018

    Nice addition to Square suite of small business management tools.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Integrates well with Square payments, portability across devices, easy to use interface, ideal for companies that anticipate growth.

    Cons

    More expensive than other comparable online schedulers, abundance of features may be excessive for many small business owners.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rho from The Rhoyal Socialite

    April 2018

    Making appointments simple

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Square is one of the easiest ways to make appointments and keep appointment straight. My staff Is so much more efficient using square appointments.

    Cons

    I can't think of anything I do not like about square appointments. It is easy it is simple it is a great way to get your business organized.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rebecca from The Potts Law Firm

    Number of employees: 51-200 employees

    March 2018

    I've never been disappointed with a Square product. Square appointments is great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Square Appointments business scheduling system is simple to use. It allows you to schedule client appointments, and determine if you require prepayment for bookings- an important feature.

    Cons

    The only Con i'd have to say is the pricing on this product. If you're using this software for something that's not necessarily actually making you money, it may be worth just scheduling through outlook or something like that.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kimberly from Non Profit Organisation

    Number of employees: 2-10 employees

    March 2018

    Easy to learn

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very Easy to learn and use. Software help is the best at asking questions and getting a quick response.

    Cons

    Not enough storage space to be overly through. Minimal space to leave a lot of notes or reminders.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    March 2018

    Pretty Basic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I use this feature whenever I schedule a weekend long meeting session. It works out great for my customers to be able to pay me ahead of time and me to be able to track my appointments accordingly.

    Cons

    Not a lot of customization allowed for each person who needs to be booked but we work around that for now.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • SANDRA from Automotive

    March 2018

    Square Appointments works great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most about Square Appointments is that it is very user friendly and once you schedule the appointments, the reminder feature is awesome!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lauren from Rose Drug

    March 2018

    love it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is extremely easy to use and just about anyone of any age can figure it out. Set up was simple too.

    Cons

    It isnt very custom to each company. Id like to be able to have it customized to our company and you cant do that.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jacob from Blue Daisy

    Specialty: Other

    Number of employees: 11-50 employees

    February 2018

    Great scheduling software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Square has come a long way with its scheduling software. Guests constantly compliment our business on its simplicity and ease-of-use.

    Cons

    My con would be that Square Scheduling is not very feature rich, and does not accommodate the demands of a full-service salon well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    February 2018

    I love Square Appointments!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    What I like most about this software is that it's super user friendly and easy as pie to setup! I have experience setting this software up for clients as well as using it as a customer myself.

    Cons

    The one thing I like least about this software is that it's not really customizable. For instance.. square has generic, pre-set templates for their email marketing and I'm really not a fan.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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