Square Appointments is a cloud-based appointment management solution that enables professionals to manage bookings, appointments, generate leads and accept payments. The solution suits the needs of retailers of all sizes in a variety of service industries.

Square Appointments enables customers to book appointments on the go for single or multiple locations. Moreover, the solution allows customers to make prepayments for scheduled appointments. Users can review their calendars from any mobile device and plan the day accordingly.

The solution sends automated notifications to clients for appointment due dates via email or text message. In addition, trainers can make notes while servicing clients for future reference. Square Appointments enables customers to make credit card payments.

Square Appointments enables marketers to run promotions and loyalty programs for potential and existing clients. The solution integrates with Square Point of Sale, QuickBooks and Xero.

Booking appointments
Booking appointments

Booking appointments

Calendar

Calendar

Client data

Client data

Login

Login

Notifications

Notifications

Supported Operating System(s):

Web browser (OS agnostic), Windows 10



56 Reviews of Square Appointments

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 56 reviews

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Easy for people to make appointments

If you need customers to be able to make appointment online, this is the service for you!

Pros

What I like best about Square Appointments is how easy it is for people to make appointments.

Cons

Getting everything set up is relatively easy, it can be a little more difficult if you get overwhelmed by technical things. But I think it is the nature of the task, and not much they can do to make it easier.

Review Source: Capterra
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

October 2018

Appointment scheduling ease

Pros

I have used this scheduling software as a client (booking services through someone using Square) many times, and it's very versatile. I've easily booked hair appointments to doctor's appointments through my phone. This not only saves me the hassle of calling and waiting on hold, as well as saves businesses valuable time--when otherwise they'd be answering phones.

Cons

For clients who are using this software for scheduling for their own business, it's important to always keep your appointments up to date. Nothing could be more frustrating than booking through this program, then finding out it was an incorrect appointment slot.

Review Source: Capterra

Latoya from Tucker & Associates SBA

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Awesome Scheduler

Having everything streamlined in one app. Also it takes the responsibility away from accepting phone calls for appointments. We can direct everyone to the website and it syncs with our phones to alert us. It also gives us the ability to accept an appointment or not.

Pros

Being able to embed this tool into my website. The previous scheduler did not provide this convenience. It's easy to use and easy to setup and it doesn't cost our company a dime.

Cons

No dislikes thus far. Have not used the tool longer than a month.

Review Source: Capterra

Amber from CARL CARES INC

Number of employees:  1 employee

Ease-of-use

Value for money

Functionality

September 2018

The total package for scheduling

Pros

Easy to update services and accept or decline a scheduling. Payments can be made via app/ online. No show or missed appointment fees can be added. Easy to use. Allows confirmation mesages

Cons

There is nothing to complain about this app. I am satisfied.

Review Source: Capterra

Valorie from V’La Von Studio Spa

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Awesome for solo businesses

No problems thus far. Happy with the service and it’s free, so grateful for something free as a solo business!!!

Pros

It’s easy to use. Has amost all the features I need to run my small one person business. I’m
Happy with it for the most part.

Cons

Does not allow me to block off times on calendar for my daily lunch or meetings. Does not allow me to move my services around. I wanted to add in a new service but it’s now at the bottom of my list instead of at the top where it needs to be!

Review Source: Capterra

Morgan from Quake Fitness Training LLC

Number of employees:  1 employee

Ease-of-use

Customer support

Functionality

August 2018

Square has everything you could need and now offering appointments for free for individuals!

Square Appointments has been easy to use, the new updates are great, and it's a one stop shop for my business and my clients.

Pros

this is easy to use and you really have the ability to adapt easily to the interface. The Square Appointments app has now been combined with Square POS. You are able to book appointments, send invoices, and use the POS all using one app now! It's definintely streamlined for us busy business owners.

Cons

There is an option to create recurring appointments but you can only select it for that day. Ex: Monday for the next X amount of weeks. I haven't been able to set it for MWF for X amount of weeks.

Review Source: Capterra

Kevin from ContentCollective Marketing

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Scheduling software built-in to a P.O.S.? Smart. Really!

Pros

Super simple to set up and it's tied into my point-of-sale app. Also includes a booking webpage that is customizable, as well as a booking button customizer. There is even marketing options and customer loyalty programs built into the Square platform as well. It's an all-in-one delight of an app!

Cons

Set up can be a bit time-consuming, but what do you expect from such a robust, all-inclusive platform? It goes well beyond the scope of "just a pos" or "only a scheduling app".

Review Source: Capterra
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Easy way to manage appointments with customers

Pros

It works with all other Square software, easy to set up, and a simple interface for my team and our customers.

Cons

It needs more features - I understand it's relatively new to the Square suite of products, but it needs more functionality (calendar integration, etc).

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great tool for managing appointments.

Pros

Square has made another great product. Easy to use, manage from a mobile device, and helps organize.

Cons

Lots of features and I really don't have any issues w/the application. I'm hoping they keep developing helpful tools.

Review Source: Capterra

Conrad from Radical App Designs

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

May 2018

My experience with Square Appts has been great! I absolutely love it and recommend it to my clients!

Simply, the ease of use is the best benefit of this software!

Pros

The pros are
1. it is great for setting appointments with easy.
2. You can receive notifications via SMS or email.
3. You can link appointments easily to your mobile phone calendar.
4. You can check your appointments via a full calendar from your Square account.
5. It's free for individuals.
6. Clients can pay for services when they set an appointment.

Cons

Square need to add the ability to upload a photo with the services described to help users better describe what they offer. If so, I think they would attract more businesses that rely on setting appointments.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Excellent scheduling software.

Pros

Ease of use, flexibility and you can pretty much make it work for most any business... almost. No real issues.

Cons

The same caveat with all other softwares is that you can not restrict only certain items to certain times.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

this product was easy to use for appointments and tracking

Seems very easy for a small business to use and process!

Pros

The data is easily located and put into chart form. When scheduling appointments it is simple to do so and cancel as well.

Cons

There is not much. it would be nice if when scheduling appointments, we were able to see the amount of time that is available instead of only the time allotted for the selected service.

Review Source: Capterra

Lauren from Rock and Armor Physical Therapy and Sports Performance

Ease-of-use

Value for money

Customer support

Functionality

May 2018

VERY easy to use and efficient for users

Pros

The layout is great. To the point so that users know what is available. Booking is very easy as well.

Cons

I rarely say that there is nothing to change, however I really do enjoy using this application. I hear nothing but good things from my peers as well.

Review Source: Capterra

Mallisa from PrescriptFit Medical Nutrition Therapy & Weight Loss Plan

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Makes Scheduling Easy

Pros

I've written a review for this software in relation to our nutrition therapy business, but I've also started using this for my own personal nutrition consulting, which is structured very differently. I do freelance consulting and work remotely. The square system allows me to manage my schedule and clients from anywhere- with any device. It couldn't be easier or more helpful.

Cons

NO cons whatsoever. I am a huge fan of all the Square software AND their customer service. If there's ever a feature lacking they're sure to put in requests for you and they always go above and beyond to help.

Review Source: Capterra

Ashley from snooty girl hair studio

Ease-of-use

Value for money

Customer support

Functionality

April 2018

When shopping for an appointment system square was unfortunately my least favorite

Pros

It works in conjunction with square pos. Mobile app available. The app is cost effective for the features you receive

Cons

It did not give my clients the option to book multiple services at one time which required me to immediately adjust each appointment to ensure my schedule flows. Unfortunately i was unable to stop what im doing all the time, this cause confusion with clients and scheduling.

Review Source: Capterra

Paula from Vital

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Nice addition to Square suite of small business management tools.

Pros

Integrates well with Square payments, portability across devices, easy to use interface, ideal for companies that anticipate growth.

Cons

More expensive than other comparable online schedulers, abundance of features may be excessive for many small business owners.

Review Source: Capterra

Rho from The Rhoyal Socialite

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Making appointments simple

Pros

Square is one of the easiest ways to make appointments and keep appointment straight. My staff Is so much more efficient using square appointments.

Cons

I can't think of anything I do not like about square appointments. It is easy it is simple it is a great way to get your business organized.

Review Source: Capterra

Rebecca from The Potts Law Firm

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

I've never been disappointed with a Square product. Square appointments is great.

Pros

Square Appointments business scheduling system is simple to use. It allows you to schedule client appointments, and determine if you require prepayment for bookings- an important feature.

Cons

The only Con i'd have to say is the pricing on this product. If you're using this software for something that's not necessarily actually making you money, it may be worth just scheduling through outlook or something like that.

Review Source: Capterra

Kimberly from Non Profit Organisation

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Easy to learn

Pros

Very Easy to learn and use. Software help is the best at asking questions and getting a quick response.

Cons

Not enough storage space to be overly through. Minimal space to leave a lot of notes or reminders.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Pretty Basic

Pros

I use this feature whenever I schedule a weekend long meeting session. It works out great for my customers to be able to pay me ahead of time and me to be able to track my appointments accordingly.

Cons

Not a lot of customization allowed for each person who needs to be booked but we work around that for now.

Review Source: Capterra

Displaying 1 - 20 of 56 reviews