Square Appointments is a cloud-based appointment management solution that enables professionals to manage bookings, appointments, generate leads and accept payments. The solution suits the needs of retailers of all sizes in a variety of service industries.

Square Appointments enables customers to book appointments on the go for single or multiple locations. Moreover, the solution allows customers to make prepayments for scheduled appointments. Users can review their calendars from any mobile device and plan the day accordingly.

The solution sends automated notifications to clients for appointment due dates via email or text message. In addition, trainers can make notes while servicing clients for future reference. Square Appointments enables customers to make credit card payments.

Square Appointments enables marketers to run promotions and loyalty programs for potential and existing clients. The solution integrates with Square Point of Sale, QuickBooks and Xero.



72 Reviews of Square Appointments

Overall rating

4.47 / 5 stars

Filters:

Showing 1 - 20 of 72 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Easy integration

Pros

This program is not only easy to use, it was easy to integrate onto our website

Cons

Nothing we have come across at this time.

January 2019

Melissa from Melissa E LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Really easy to use for appointments

Probably best for larger businesses. My business is smaller and I didn’t see full value in the cost for my size of business.

Pros

I find square products to be very easy to use- no tutorials seem to be needed- very straightforward and looks visually like google calendar or the apple calendar, so very familiar.

Cons

I wish the cost were a little lower- bc you can use free software to manage bookings. That being said, reminders are automated and bigger businesses would really benefit from that and not costly if you are confirming a lot of appointments.

January 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Amazing

It's a really easy program and I love using it.

Pros

It's free... but incredibly easy to use! It works well, syncs with my google calendar and makes scheduling appointments easy for my clients! Moving things around and editing services is easy too which is HUGE!

Cons

I wish they had a more user friendly interface with more options when it came to storing client info. I'd love more detailed options for notes as well as a way to store images and view them side by side for before and afters- it was almost a deal breaker. They have said this will come in the future as a LOT of people have requested this but nothing has been done.

December 2018

Shorty from Fadez

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Square point of sale

I love it and so do my clients

Pros

Its easy to use , fast ..very convenient

Cons

It's very fragile you have to be careful when swiping cards

December 2018

Mariam from IPTAR

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Easy to use, no issues

Pros

This was a quick learning time and is fast, snappy, and intuitive.

Cons

Remembering my username and password. Wish this were easier.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Love it

Pros

Square appointments makes it so easy to quickly make, organize, and review appointments.

Cons

I wish for consumers there was a login rather than the text message code to log in.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Best way to schedule appointments!

Pros

I've tried other appointment schedulers and Square is by far the easiest and most convienient to use.

Cons

There is nothing bad to say about this software! It's 100x better than the competitors.

December 2018

Brittany from Cutécle

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

2 of 5

December 2018

Square Review

Pros

I used Square before I discovered Acuity which I love . Square is easy to use and it’s good if your appointments aren’t too complicated. For example I used it for nail appointments , but some clients like simple nails other like extravagant and I wasn’t able to manipulate the site to my expectations. Great for other types of business ; some hair appointments, some esthetics, some cleaning services ,

Cons

As mentioned above, the only flaw I had, which is the reason I no longer use the software, is the fact that I couldn’t manipulate services to my liking

December 2018

Crystal from Hair Stylist

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Awesome program!

Pros

I love that I can connect credit card sales and appointments in one easy to use program

Cons

A bit of a learning curve to set up, but overall pretty simple.

December 2018

Annie from Active Health Solutions

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

2 of 5

December 2018

poor customer service

Pros

I like the idea of it but due to lack of response from customer service, have yet to actually use it

Cons

Lack of customer service response. looking to manually add appointments but activate appointment reminders. Unable to figure out how to do so and haven't heard back from customer service inquiry 10 days ago.

November 2018

Sylvain from Renovaweb.ca

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

3 of 5

November 2018

Square appointments is easy and free !!

Configuration on the Square dashboard was easy, installation in my website was a simple copy/past, link to Google Cal was straight forward really easy to use

Pros

I recently added to my website the new Square Appointments system and I really like it. Who don't want a free appointment system? It's really easy to setup in the Square dashboard, and into the website also with a simple copy/past html code. Customers receive reminders before the meeting, and it's also possible to set a payment online before the event. It really integrate well into Google Cal and Mac Calendar

Cons

There is not many options for the system.
You can't set specific rules like vCita or Calendly can do, but we must not forget that IT'S FREE. Other systems start at 15$US per month.

November 2018

Andrea from Tucker Town

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Square appointment

It takes less stress off me with square appointment keeping up with jobs.

Pros

I like that square appointment helps me keep track of catering jobs.

Cons

There is nothing I do not like about square appointment

November 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Square appointments review

Pros

I was using square to take payments and once I realized I could link it with the appointments it made booking easier

Cons

Sometimes I’m not able to charge my customers card that’s on file. That function is grayed out

November 2018

Millie from Milagros Wellness Sanctuary

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Square Appointments is Awesome!

Pros

Easy for customers to book, reschedule or cancel online! They can even make a payment.

Cons

Square Appointments App is not available for Android yet.

November 2018

Denise from Balanced Out Massage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Professional Edge

My business is a referral based appointment only business. I have tried two other online schedule systems prior to square. Both proved to be complicated and confusing for myself and my clients causing many missed appointments by both of us. Since Square not only has my appointment calendar run like a well oil machine but I have been able to add therapists and because it’s so interactive I am able to now schedule for a massage client who would like to try a facial. Also, it is extremely easy to adjust the services to allow for monthly specials.

Pros

Easy to use both for my staff and clients. Interactive, staff can view and help manage each other’s schedule. Also, can block off time if needed.

Cons

I really haven’t found anything I don’t like with this system. Extremely pleased

November 2018

Lauren from Chisel Scalp

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Square

Pros

Ease of customers to put appointments. I love that they receive a text and a email reminding them of their appointment

Cons

You can't put in two different locations

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Easy for people to make appointments

If you need customers to be able to make appointment online, this is the service for you!

Pros

What I like best about Square Appointments is how easy it is for people to make appointments.

Cons

Getting everything set up is relatively easy, it can be a little more difficult if you get overwhelmed by technical things. But I think it is the nature of the task, and not much they can do to make it easier.

October 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

October 2018

Appointment scheduling ease

Pros

I have used this scheduling software as a client (booking services through someone using Square) many times, and it's very versatile. I've easily booked hair appointments to doctor's appointments through my phone. This not only saves me the hassle of calling and waiting on hold, as well as saves businesses valuable time--when otherwise they'd be answering phones.

Cons

For clients who are using this software for scheduling for their own business, it's important to always keep your appointments up to date. Nothing could be more frustrating than booking through this program, then finding out it was an incorrect appointment slot.

October 2018

Latoya from Tucker & Associates SBA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Awesome Scheduler

Having everything streamlined in one app. Also it takes the responsibility away from accepting phone calls for appointments. We can direct everyone to the website and it syncs with our phones to alert us. It also gives us the ability to accept an appointment or not.

Pros

Being able to embed this tool into my website. The previous scheduler did not provide this convenience. It's easy to use and easy to setup and it doesn't cost our company a dime.

Cons

No dislikes thus far. Have not used the tool longer than a month.

September 2018

Amber from CARL CARES INC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

5 of 5

September 2018

The total package for scheduling

Pros

Easy to update services and accept or decline a scheduling. Payments can be made via app/ online. No show or missed appointment fees can be added. Easy to use. Allows confirmation mesages

Cons

There is nothing to complain about this app. I am satisfied.