Square Appointments Software


 

Square Appointments is a cloud-based appointment management solution that enables personal trainers and other professionals to manage bookings, appointments, generate leads and accept payments. The solution suits the needs of retailers of all sizes in a variety of service industries.

Square Appointments enables customers to book appointments on the go for single or multiple locations. Moreover, the solution allows customers to make prepayments for scheduled appointments. Users can review their calendars from any mobile device and plan the day accordingly.

The solution sends automated notifications to clients for appointment due dates via email or text message. In addition, trainers can make notes while servicing clients for future reference. Square Appointments enables customers to make credit card payments.

Square Appointments enables marketers to run promotions and loyalty programs for potential and existing clients. The solution integrates with Square Point of Sale, QuickBooks and Xero.

 

Square Appointments - Booking appointments
 
  • Square Appointments - Booking appointments
    Booking appointments
  • Square Appointments - Calendar
    Calendar
  • Square Appointments - Client data
    Client data
  • Square Appointments - Login
    Login
  • Square Appointments - Notifications
    Notifications
Supported Operating System(s):
Web browser (OS agnostic)

28 Reviews of Square Appointments

 

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Software Advice Reviews (1)
More Reviews (27)

Showing 1-1 of 1

Phillip from Advanced Pros Heating And Cooling LLC
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Square Usage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

You can get it all in the same place payroll, appointments, and collect payments even invoicing. But overall great program

Cons

The only thing is the rates for a credit card pos it's 3.75% without chip reader and 2.75% with chip reader but we all are in it for a paycheck.

Review Source
 
 
 
Showing 1-20 of 27

Jas from Entourage Salon

November 2017

November 2017

SQUARE APPOINTMENTS IS THE WORST!

Ease-of-use

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Pros

NOTHING is good about this program, at the time we were excited to have square appointments since we had the POS.
But it has crashed, lost valuable information and jeopardized our security by letting unauthorized users log into our business account.

Cons

The system has constantly crashed, for over a month now we have lost client information, appointments and our calendars were wiped out due to an upgrade.
There are only "managers" that only take feed back, refuse to transfer you to an engineer and lose notes on the issues.
They also have breached the security of our stylists and our business by interlinking their appointments application to our Point of sale.
NO ONE should be able to have access to the business account. These stylists are independent contractors!

Review Source: Capterra
 


November 2017

November 2017

My hairstyle uses this for scheduling appointments. I can control reminders & sync to my calendar.

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Biggest benefit is that I can have everything in one place with the comfort knowing I haven't mis-interpreted what I have scheduled with my stylist.

Pros

I love that it automatically sends to my calendar with details on the service I requested, the address, and send text reminders that I can control. It's great having the information all in one place without having to worry about miscommunication with my stylist!

Review Source: Capterra
 


November 2017

November 2017

So easy to use!

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Pros

I love how easy it is to use and how my clients are so happy with the messaging. This has greatly reduced the number of last minute cancellations.

Review Source: Capterra
 

Ashley from The Freeman Company

October 2017

October 2017

Great Product, Needs More Updates

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Was able to allow clients to schedule their own time of appointments and to keep track of invoices.

Pros

I loved that I could set up dates/times of availability and allow payments to be made upon scheduling an appointment. Other features I loved were keeping track of your invoices & customers.

Cons

The calendar doesn't sync well with Google Calendars, which is what I & my staff use most. Had to manually change the availability times day by day instead of syncing with my current Google Calendar.

Review Source: Capterra
 

Taylor from Hot Tub Cruisin, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

It is perfect for our boat rental company

Ease-of-use

Functionality

Product Quality

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Value for Money

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It works great for our boat rental company

Pros

They have built a good system with good support that allows us to easily get and manage online bookings.

Cons

There could be some more functionality built out that could allow us to further create other options on our reservation calendar.

Review Source: Capterra
 

Kimber from Hair By Kimber King
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Not the best

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Support

Not really any. I didn't use it for long before switching back To vagaro pro

Pros

It is convenient if you are already using square register as a point of sale. Online booking is also nice.

Cons

Overpriced. There are much better scheduling software that are easier to use and cost less. Online booking page isn't as customizable as it could be.

Review Source: Capterra
 

Sara from New Community Church
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Fantastic features and interface, with a price tag

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Pros

This has a fanstastic scheduling interface. It's super clean, easy to use, the payments are seamless...it's wonderful! The bonus features offer all you could ask for in a scheduling software.

Cons

The price tag. That's the only con I could find with Square Appointments. The organization I work for is on a tight budget, but I'm sure one day I'll return to this scheduler, because it's amazing.

Review Source: Capterra
 

Tayloe from Hot Tub Cruisin, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Square Appointments - Boat Rental Reservation System

Ease-of-use

Functionality

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Value for Money

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We used square appointments for our reservation system for our boat rental business. They have been great with support and the product itself has worked great. There are some features that we wish they had but they informed us that they are developing the app continually.

Pros

The ease of use

Cons

Does not have all of the functionality we require.

Review Source: Capterra
 

Allena from Mary Ann's hair studio

December 2016

December 2016

I love it,it works great

Ease-of-use

Functionality

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I love the fact that it lets me take deposits online before client books and appointment. I love the appointment option.

Review Source: Capterra
 

Simon from Orr Studio
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Good Solution for a New Appointment-Based Business

Ease-of-use

Functionality

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Value for Money

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Just starting out running a reiki practice, I tried out Square Appointments and didn't try any others after. It was simple and cost-effective, handling booking, emails, billing, and missed appointments without me having to lift a finger.

Pros

Ease of use, cost effective, customizable letterhead

Cons

Cross-platform support could be implemented better

Review Source: Capterra
 

Jamie from LA Speech and Language Therapy Center

November 2016

November 2016

Not for us

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Square appointments did not work for us. We have many therapist and the features did not work for our use. There was a long lag time for the application to reload once a change was made. Customer service was ok but was not able to resolve our issues.

Pros

The look of the website

Cons

Limiting for our use

Review Source: Capterra
 

Ren from QB
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Promising but very limited

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Limited feature set for the price compared to cheaper more feature-rich alternatives available on the market. It's year 2016, and makers of this software still haven't implemented a simple feature like service name showing in the booked time slot when staff view the calendar. Unless you're using their iPad app their web calendar interface is horrible. Worst of all, this system is so primitive that it forces customers to enter full name, phone, and email address EVERY SINGLE TIME to book an appointment. The only reason we switched to Square Appointments in the first place was to prevent no-shows by activating "Hold Card for No-Show Protection". This feature is half-baked because there's no way to save card info for future bookings. As of November 2016 no improvements have been made to mitigate that despite their tech staff promising to fix it when we first signed up with them in May 2016. I have sent them tons of usability improving ideas but only a few were addressed. We're on the verge of canceling our account with them because our clients constantly complain about what I described above, but worst of all we've noticed major decline in booking conversions from even our current clients, let alone newcomers. It holds promise, it is just not ready for prime time.

Pros

It has a dedicated iPad app.

Cons

Customer has to fill out his name, email, phone and credit card every single time appointment is booked. That's annoying and enough to steer even the most loyal customers away.

Advice to Others

According to how slow their development team works, it will probably be ready for prime time a year from now, that's Nov. 2017.

Review Source: Capterra
 

veronica from Bodiful Kneads
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Awesome and easy to use!

Ease-of-use

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I am a massage therapist and i use this to accept credit card and Im able to send invoices to my clients and book appointments its very easy to use

Pros

its easy to use to book my clients appointments and it keeps me organized!

Review Source: Capterra
 

Vesta from Stitch Texas
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Excellent saas

Ease-of-use

Functionality

Product Quality

Value for Money

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Value

This appointment system has changed the way we work and increased our revenue. And the regular updates are incredibly useful, systematically solving one issue after another. We are so happy with this service.

Pros

-have customers pre-pay for appointments
-manage multiple types of appointment and multiple employees
-fine tune cancellation periods
-charge cancellation fees
-useful analytics

Cons

-While there is a client list, which is great, it does not connect back to the charges or appointments made by that client, so it's very difficult to backtrack and figure out how a client has interacted with your company. For instance, a client calls and gives you their name and would like to cancel an appointment for a refund. The easy thing would be to find their name in the client list and see their appointment and charge, click over and cancel and refund. Right now, you'd have to click through and find their appointment by looking week-by-week. It gets even harder if someone has canceled the appointment. Then there's no way to find the payment they made, e.g. to verify that they've been refunded.

Review Source: Capterra
 

Cory from Cory Moore Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Loving it!

Ease-of-use

Functionality

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I love using square appointments. It is easy and convenient. Changes are quick and patients love the reminders.

Pros

I like the reminder portion the best. Patients get their reminder immediately after setting the appointment and then again 2 hours before. I also like how it lists their prior visits.

Cons

I would love to be able to click on a patients name on the appointment screen and then scan their card so that it would track more of the individual services. I would also love to be able to use it from my desktop computer.

Advice to Others

Faster chip reading. And maybe multiple beeps when the chip has been read. People don't hear it and then We forget to get their cards back to them.

Review Source: Capterra
 

Coral from Good Hair Daze
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Best Damn Office Manager Ever!

Ease-of-use

Functionality

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Well as a salon owner this tool is invaluable. I have streamlined everything in my business through Square and I look and feel tech savvy to boot!

Pros

The analytics are great, all the financial data I need with none of the heavy lifting.

Cons

I would like for this software to be more comprehensive for the salon business for instance, processing time should be included in the timing of appointments.

Advice to Others

I would like a helpline, I dont always have time to look up the answers.

Review Source: Capterra
 

Kim from Kimberely Green - Polished Edge Salon
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Kimberely Green

Ease-of-use

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I find the square app and the overview on IPad are easy for me to navigate with whatever I may need. It seems I am always finding something new I haven't realized from before last log in.imehrou

Pros

Making appointments on the square app from my iPhone.

Cons

That my clients have to input all of the information each time they make multiple appointments.

Advice to Others

Is there any way that clients can navigate through their history of appointments without saving the confirmation emails?

Review Source: Capterra
 

Kathleen from Rufftimes Grooming
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Satisfied Customer

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I started using the square in 2012 my business has grown thanks to all of the benefits and tools that the square has offered I recommend them always to all my clients who are going into or already have businesses.

Pros

I like the ease of the square, from the on line scheduling to my daily deposits, it just makes life alot easier everything i need is at a touch of a button . Thank you.

Cons

I havent found anything that I dislike.

Advice to Others

No keep up the great job.

Review Source: Capterra
 

chris from urban strength institute
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

using Square appointments

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Pretty good but sometimes if a customer is on auto-repeat you cannot mark them as a No Show. The only option is Cancel Appointment. Also, it would be nice if you could adjust the settings to have for example 3 spots available in a 1 hour time slot. So if there were 2 people there, it would show that 1 spot is available. This would be great for my business because I have a semi-private personal training facility where I can train up to 3 people per hour. As of now if 1 person is there than it shows that no appointments are available at that time slot.

Pros

the ease of use is great.

Cons

There's a lot of things that could be improved. For instance, calculate how many appoints were cancelled or No Shows for a month. That's just one example.

Review Source: Capterra
 

Kevin from Conjure
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

It's just ok

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The app isnt much to gawk at. Limited functionality and irritating at times. I don't like the scroll calendar. I dont like that it doesn't tell you if you have conflicting appointments or events when booking from the app. I dont like that it doesnt notify you of up coming appointments - as dumb as that sounds, when you are as busy as me it would be great to be notified.

Pros

Text and email alerts client 1 day before and 1 hour before appointment.

Cons

No alerts of upcoming appointments. Lets you double book your clients without alerting you that it is conflicting with another appointment/event. Scrolling through calendar sucks. Design could be better and more aesthetically pleasing. Not integrated with square payments - you have to ring up the items still.

Review Source: Capterra
 
 
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