--- title: "KAI Software Reviews, Demo & Pricing - 2026" description: "Review of KAI Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/personalization/kai-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Personalization Software](https://www.softwareadvice.com/personalization/) / KAI Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # KAI Review From $45-$90/month 3 plans On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview KAI 5.0 [(6)](https://www.softwareadvice.com/personalization/kai-profile/#reviews) Pricing Starting at $45.00 per month Top Alternatives ### About KAI KAI is a Guest Experience Solution (GEX) that enables hotels to transform their guests' experiences. As a hotel marketing solution, it facilitates personalized guest communications, leaving lasting impressions that cultivate guest loyalty and enhance revenue for hotels. KAI offers a host of features, such as automated guest engagement, online check-in management, digital concierge, personalized upselling, marketing campaigns, and more. Additionally, it also supports integration with various third-party customer management applications. ## KAI User Interface ## Popular KAI Alternatives Main Product KAI 5.0 [(6)](https://www.softwareadvice.com/personalization/kai-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 4.20Value for money - 5.0Customer support - 4.83Functionality Pricing Starting at $45.00 per month Alternative Product [Marketo Engage](https://www.softwareadvice.com/marketing/marketo-profile/) 4.3 [(716)](https://www.softwareadvice.com/marketing/marketo-profile/reviews/) Ratings Breakdown - 3.82Ease of use - 3.85Value for money - 3.95Customer support - 4.28Functionality Pricing Available upon request Alternative Product [GMass](https://www.softwareadvice.com/email-marketing/gmass-profile/) 4.8 [(1422)](https://www.softwareadvice.com/email-marketing/gmass-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.68Value for money - 4.65Customer support - 4.74Functionality Pricing Starting at $25.00 per month Alternative Product [Connectif](https://www.softwareadvice.com/dxp/connectif-profile/) 4.8 [(74)](https://www.softwareadvice.com/dxp/connectif-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.62Value for money - 4.74Customer support - 4.61Functionality Pricing Starting at €70.00 per month Alternative Product [Insider One](https://www.softwareadvice.com/product/471891-InOne/) 4.8 [(18)](https://www.softwareadvice.com/product/471891-InOne/#reviews) Ratings Breakdown - 4.56Ease of use - 4.44Value for money - 4.75Customer support - 4.89Functionality Pricing Starting at £1000.00 per month Alternative Product [Solitics](https://www.softwareadvice.com/marketing-attribution/solitics-profile/) 4.2 [(11)](https://www.softwareadvice.com/marketing-attribution/solitics-profile/#reviews) Ratings Breakdown - 4.18Ease of use - 4.40Value for money - 4.60Customer support - 4.09Functionality Pricing Available upon request ## KAI Pricing and Plans Starting price: $45.00 per month Free Trial Free Version Midscale $45.00 per month Plan includes: - Guest Enagagement - Marketing CRM Upscale $90.00 per month Plan includes: - Guest Enagagement - Marketing CRM Enterprise Pricing available upon request Plan includes: - Guest Enagagement - Marketing CRM ## KAI Features - Popular features found in Personalization Behavioral Targeting Behavior Tracking Campaign Segmentation Contextual Targeting Customer Profiles Engagement Tracking Experience Management Recommendations Website Analytics Website Personalization - More features of KAI Activity Dashboard Campaign Management Content Analytics Content Management CRM Customer Segmentation Customizable Branding Drag & Drop Email Marketing Guest Experience Management Marketing Automation Multi-Campaign Multi-Property Real-Time Analytics Real-Time Reporting Reporting/Analytics Single Property Template Management Visual Analytics WYSIWYG Editor ## KAI Integrations RMS Integration rated undefined from -1 review Little Hotelier Integration rated undefined from -1 review SiteMinder Integration rated undefined from -1 review Mews Integration rated undefined from -1 review STAAH Channel Manager Integration rated undefined from -1 review ## KAI User Reviews ## KAI customer ratings - Overall rating: 5/5 - Total reviews: 6 ### Rating distribution - 5 stars: 6 reviews (100%) - 4 stars: 0 reviews (0%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 5/5 - Value for money: 4.2/5 - Customer support: 5/5 - Functionality: 4.8/5 --- Have you used KAI and would like to share your experience with others? ### HELPFUL - Overall rating: 5/5 - Reviewer: Eka R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We got advance information about our guest before they arrive. Thus we can do preventige act to welcoming guest #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros this survey very helpful to blass our hotel information and promotion #### Cons Unable to blass authomatically for guest direct booking or walking guest --- ### User Friendly - Overall rating: 5/5 - Reviewer: Abdulla A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Notifications are kept brief but gets the important messages delivered. Its easy to use and has a clean look. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User Friendly Very good technical support #### Cons everything is working well with this software --- ### Thank you for all support - Overall rating: 5/5 - Reviewer: Dewa Ayu I. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall working with KAI has been a good experience. Communicating is effortless and followups timely. Subscribing to KAI has allowed us to be “in touch” with our prospective guests at regular and consistent intervals. We are able and make them aware of what more we have to offer and what options are available to them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AI has allowed us to be “in touch” with our prospective guests at regular and consistent intervals #### Reasons for choosing KAI Because KAI is easier to use than the others. and of course because of Leo, he explained about KAI products very easily to understand. --- ### Taking us to a next level in the arena of digital world - Overall rating: 5/5 - Reviewer: Ahmed S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Kai has helped us with an additional hand in speeding up our service in conveying our offers and promotions to our guests. It has helped us to pre-plan customers itinerary prior to Arrival. Given the current pandemic, the online check-in feature of Kai will help us in numerous ways #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, promptness in sending our offers to clients, responsiveness of the interface, easy upselling option for us, preplanned customer itinerary #### Cons Automatic sending of msgs to guests who are changing rooms or bringing amendments to the booking within the stay period --- ### Excellent! - Overall rating: 5/5 - Reviewer: Irene S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program allows us to engage with our guests in a more efficient way—better engagement with less administrative work. However, what I like the most with the program is their top-notch customer service. [SENSITIVE CONTENT HIDDEN], is accommodating and knowledgeable. He responds to our inquiry and solves all the problems very quickly. #### Cons Can't connect with our front office system --- ### Overall experience - Overall rating: 5/5 - Reviewer: Heidi K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used weekly for free trial - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. From the free trial given, we can gather much about guest information and easier to communicate with guest as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i like most about Kai is how easy it is to manage and contact guest directly especially for bookings via OTA. So that hotel may have guest database for promotional purpose in the future. Also, it is very easy to manage the product we want to feature and sell which is very useful to get more revenue #### Cons the cost :) mostly the software we use range about USD 100-200 except for channel manager --- Showing 1 - 6 of 6 Reviews ## See what companies are saying about Software Advice