--- title: "Easy Busy Pets Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Easy Busy Pets. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Easy Busy Pets is a good fit for you!" source_url: "https://www.softwareadvice.com/pet-grooming/easy-busy-pets-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Kennel Software](https://www.softwareadvice.com/kennel/) / [Easy Busy Pets](https://www.softwareadvice.com/pet-grooming/easy-busy-pets-profile/) / Easy Busy Pets Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/pet-grooming/easy-busy-pets-profile/) Reviews [Alternatives](https://www.softwareadvice.com/pet-grooming/easy-busy-pets-profile/alternatives/) # Easy Busy Pets User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 40 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 28 reviews (70%) - 4 stars: 10 reviews (25%) - 3 stars: 1 reviews (3%) - 2 stars: 1 reviews (3%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Customer service is very important to me and I have always felt like the company Easy Busy Pets wants me to succeed. ### Most mentioned cons - It isn't user friendly and I often have to close it down and open it up again to "cycle" so I can see a current day. ## Easy Busy Pets customer reviews Showing reviews 1-25 of 40 (page 1). ### Best Software I've Ever used! So glad I found them!! - Overall rating: 5/5 - Reviewer: Samantha A. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really love HappyGoMobile. I'm happy I discovered them and how helpful they have been overall! Definitely recommend! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to use and when you need help they are always there. Super professional! #### Cons Only flaw is time spent having to customize but they also help you with that BIG TIME! --- ### Boarding Feathered Friends approved 🤩 - Overall rating: 5/5 - Reviewer: Amy B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I stumbled upon this service by accident, but it turned out to be exactly what I needed. It's a game-changer that saves time for both my customers and myself. Now, my clients can easily book their pet's stay, and they've been extremely grateful for the convenience. The customer service is outstanding—responsive and efficient, which is crucial for any business. Every inquiry is handled promptly and with great care. I've recommended this service to others in the pet care industry, and I can confidently say it will be one of the best decisions you'll ever make! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great support, all-in-one service, time saver! #### Cons A bit of time to work out the kinks, dislike having to pay international fees --- ### Great look but beware of packages - Overall rating: 4/5 - Reviewer: Nikki J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Visual asthetics, photo and comment updates for clients, ability to include team scheduling, info tracking #### Cons Package processing. It doesn't automatically remove package credits or have an easy reference for used credits. So when a client thought their count was off we had to recount their credits and visits manually to check the package count. The inability to use it for multiple locations. --- ### Review Oct 2018 - Overall rating: 4/5 - Reviewer: Kristin S. - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I have been very happy with not only the sevice but the upgrades over the past 3 years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros That I can Invoice & lots of ways to customize. I also like being able to email from within HGM. #### Cons I wish owners couldn't delete pets, past appointments no longer show up under each pet & the search calendar is unable to pull up if you don't know month & year of a specific appointment. I wish I could seperate outgoing payment Invoices from incoming class payments, although that's pretty minor. My notes section qas deleted in the last upgrade & I worry that the new notes will become all oublic to view in an upgrade. #### Vendor response Thank you for your kind feedback. We are happy to be bringing value to you and your business. We wanted to point out that we have never lost anyone¿s data, including yours that was restored :) and as always we have learned and worked to make sure it does not happen again. Replied January 2019 --- ### Easy Busy Pets is the best Dog Pro Software on the market - Overall rating: 5/5 - Reviewer: theresa h. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I could not run my company with out Easy Busy Pets. No other software I've ever trialed compares. The customization ability alone is worth every cent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a power house. Highly Customizable Website support Comprehensive scheduling and invoicing system Regular updates and refinements Single Point of Contact (same representative every time) #### Cons Lacks a few minor bells and whistles which are usually added in updates or in review for adding #### Reasons for choosing Easy Busy Pets Customization. It almost always comes down the the ability to run my company exactly the way I want instead of fighting to match with a strict algorithm --- ### Highly Recommend! - Overall rating: 5/5 - Reviewer: Christopher F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our small little dog walking company (12 clients) started with Easy Busy Pets 4 years ago and our company has grown exponentially (160 clients) due to the organization (all in one) website that Easy Busy Pets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The invoicing is really easy, scheduling is amazing and website is easily navigatable for anyone who is not high tech. All the updates are continuously improving the website. Customer service is the BEST! #### Cons Having unlimited storage for photos and maps to be uploaded on client reports would be great. #### Reasons for choosing Easy Busy Pets I was considering Homecall but the features and price were so much better with Easy Busy Pets. --- ### New HGM user - Overall rating: 5/5 - Reviewer: Jacqui D. - Industry: Veterinary - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent. The support has been outstanding, unlike any other technical support I've ever received before. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that my website and my client records can be integrated into one system. I was also really surprised how easily I was able to create a website that I'm really very happy with. It looks great. I'm also pleased to find my existing client base engaging with the site in a way they were not doing with my old website. They love that they can access their pet's records and I love that I can control what they see. #### Cons I don't like that when you go to book an appointment there's no warning that you might be going to double book yourself. I don't think this would be hard to do but I'm not a techy person. It would be good to see that in future development. #### Vendor response Thank you for your kind feedback. Glad to to hear you were really happy with your website and how engaging it was with your clients - customer experience is everything! The solution now includes availability technology that accounts for you and your staff calendars, as well as their capabilities when a pet owner is booking a time for any service. This way it's impossible to get double booked with the right settings enabled. We even offer room (kennel runs/suites/etc.) availability. To learn more, please refer to our help center, which provides a couple of articles on how to enable and to work the feature. As we offer support for all kinds of pet care, you will be able to make it your own. Start reading here if you have a large team: https://help.easybusypets.com/help/staff-schedule-availability Replied February 2021 --- ### Streamline my business - Overall rating: 5/5 - Reviewer: Tina J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Better management of my business. My website has started to get much more traffic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This software as helped me manage my business and employees much easier. It has saved me so much time on analytics and payroll. My customers find the software to be very user friendly. #### Cons I need more training on all the ways I can use the software. The hours for phone call training are during the day when I am working with clients animals. I find it hard to schedule a time for questions. #### Reasons for switching to Easy Busy Pets This software was more user friendly and had more helpful business analytics. --- ### Easy Busy Pets app - All Recommendations - Overall rating: 5/5 - Reviewer: Kosara K. - Verified reviewer: Yes - Industry: Executive Office - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered I own pet store,and this app is all I need. With a couple of beginning settings dependent on my business needs,all of my solicitations can be produced automatically. Every one of the devices you need for promoting,operation sales and site under one roof. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I can automaticaly signup all new clients. All in one application !!! This app saves a tone of time,and also pull in new customers. #### Cons It takes a long time to get a return email from customer support. Everything else works fine. --- ### This is the most user-friendly pet software I've used. - Overall rating: 4/5 - Reviewer: Steven A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been very happy with the program's functionality and its ease in getting things done daily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I really like the user-friendliness of this software. It's very easy for me to schedule appointments with clients. My partner and I have a much easier time navigating choices if one of us is unable to take a job at a given time. #### Cons I don't like how long it takes to get a response from the developer when I have questions. Customer service is mediocre. They were very helpful getting me set up, but difficult to get assistance afterwords. #### Reasons for switching to Easy Busy Pets It wasn't user-friendly. --- ### Review for HGM - Overall rating: 4/5 - Reviewer: Krystle B. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's pretty complicated to use. Too many unused functions for a simple dog walker. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The invoice system seems pretty simple. #### Cons Not being able to text clients. Most of my clients don't check their personal email until their work days is over. #### Vendor response Thank you for kind feedback. Glad to hear your invoicing experience is good. We are also proud of the flexibility of offering deposits, partial payments, refunds, and how it ties into payroll and tips. Regarding texting (SMS): We are pleased to report that texting was released a couple months ago. For example, you can now send custom text reminders to clients, employees or even management regarding appointments, or send links to invoices via text. Also, send your appointment pictures to your pet owners via text, it's super simple. Check out our growing list of communications articles at the Easy Busy Pets help center: https://help.easybusypets.com/help/communications Replied February 2021 --- ### HappyGoMobile Review - Overall rating: 4/5 - Reviewer: Jolene W. - Industry: Veterinary - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pleasant. I appreciate the upgrades and continual work everyone is doing in the background. Thank you! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support has been fantastic. Friendly, quick. #### Cons Amount of time it takes for to transfer --- ### HGM adventure - Overall rating: 4/5 - Reviewer: Ruth K. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easier to communicate with clients. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of building the website once you got the hang of it. Being able to change my website context at any time. #### Cons It doesn't have some of the most important functions a pet sitter needs to run the business. --- ### Great platform and excellent support - Overall rating: 5/5 - Reviewer: Gabriel C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it was a great experience and I love that new stuff is being added all the time. The support is also awesome if you do have any questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was super easy to onboard my clients! While I can spend time to learn, it was critical that my clients be able to easily just get access without me having to spend extra time walking them through everything. #### Cons The only downside was the chat feature can’t be used to sent to multiple pet parents or for group messages. Other than that it’s a solid feature. --- ### Game Changing - Overall rating: 5/5 - Reviewer: Anthony A. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Outstanding. Customer service is very important to me and I have always felt like the company Easy Busy Pets wants me to succeed. I have placed a few service calls for help and Jon has always been amazing. Extremely supportive and knowledgeable not only about the services they provide, but also with information about good practices for the pet industry. I #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integrated nature of Easy Busy Pets is what makes it the perfect product for pet management. Everything from scheduling to booking, invoicing and taking payments, and adding new services at the drop of a hat. It is all incredibly smart and functional and takes a great deal of the back office out of the equation because of its automation. I cant imagine where I would be had I not come across this software but I don't see myself ever leaving. #### Cons There are always things that can be improved but overall I am happy with the progress that the company is making. I would like to see google calendar synchronization and more custom options surrounding the widgets. It's really one off quality of life things that I come across and never anything critical. Certainly not anything that would move me away to another software. --- ### Not User friendly or Customer Friendly - Overall rating: 3/5 - Reviewer: Joyce G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered It helped out in the beginning, but now with just 2 or 3 staff members it cost me too much money for what it does. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The updates sent out nightly of the schedule #### Cons It isn't user friendly and I often have to close it down and open it up again to "cycle" so I can see a current day. It is truncated on my phone because it isn't an "app" it is a short-cut to a website. It defaults to the wrong date sometimes when I open it up. Can't "rescheduled" or change a service, have to delete it and add it back in. Sometimes appointments default to the wrong person and I have to go in and delete them or change them, causing numerous emails to myself and to staff member. Strip is a money eater and it takes too long to receive funds. Plus clients having problems getting into the system to schedule appointments. Can't resend "invites" if it gets lost. Messages feed into appointments and get lost in my "in-box" . Multiple appointments from clients come in as one email or "thread" causing requests to get lost in my "in box". #### Reasons for choosing Easy Busy Pets I thought it was worth the money. But now I have to look at my bottom line and it is costing me too much money. #### Reasons for switching to Easy Busy Pets I needed something that would grow with my business and I thought this was the right software, but I am finding it causing me problems on a regular basis. #### Vendor response Dear Reviewer, Thank you for your 2021 feedback. We've made significant progress: Improved User Experience: Addressed refreshing, default date, and rescheduling issues for a smoother interface. Mobile-Friendly: Our web-app is now more mobile-friendly, enhancing accessibility without a dedicated app. Appointment Assignments and Emails: Refining availability settings may resolve staff selection issues. We added a third metric using Google Calendar busy windows for accuracy. Financial Transactions and Client Access: Expedited fund transfers within 48 hours. To manage credit card fees, a feature allows passing fees to pet owners. Enhanced client access for smoother scheduling. Enhanced Communication: Improved messaging ensures accurate routing, preventing inbox clutter. For further feedback or issues, reach us at support@easybusypets.com. Thank you for aiding our improvement! Replied November 2023 --- ### Great Features But Weak Implementation - Overall rating: 4/5 - Reviewer: James G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We're able to signup customers without back and forth emails or calls. It has made signing up new customers much easier. It can be made to look like an added page on our website which has been a huge help to us. The customer service is mostly fine but sometimes it takes a bit longer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I really like that this software allows us to invoice weekly for multiple services rather than individually, offer all of our services: Daycare, Grooming, Boarding, Dog Walking, Pickup/Drop-off, & Cat Care seamlessly. #### Cons Packages are not automatically deducted and are quite tedious making our weekly invoicing take over 2 hours to complete. Other services we have used were automatic and much preferred. The is also no way for clients to cancel appointments or for us to automatically add surcharges such as a technology fee, last-minute booking fees, cancelation fees, etc. The website address is odd and many of our customers have reached out concerned it was spam. (DOMAIN.ezbz.ca - it does look odd). Clients also find the booking process to be a bit confusing and regularly select the current date instead of the future date they want for the appointment. #### Reasons for choosing Easy Busy Pets They offered group invoicing and a dog walking component. #### Reasons for switching to Easy Busy Pets We opened a dog daycare center and needed more options. #### Vendor response Thank you for your feedback from 2019. We appreciate your insights, and we're pleased to update you on the progress we've made in addressing your concerns. Automatic Package Deductions: We've enhanced our package system to automate deductions, streamlining your weekly invoicing process. This adjustment aims to significantly reduce the time spent on invoicing. Appointment Cancellations and Surcharges: Clients now have the ability to cancel their appointment requests. Additionally, we've introduced automatic surcharges, including a credit card processing fee. Please be aware of jurisdictional regulations on surcharging, and feel free to contact your representative to explore various surcharge feature options. Website Address Clarification: Regarding the unconventional domain (DOMAIN.ezbz.ca), our all-in-one solution allows you to establish any domain of your choice (e.g., DOMAIN.com). Your current address can be changed at any time through the Easy Busy Pets platform. Replied November 2023 --- ### Makes my life so much easier - Overall rating: 5/5 - Reviewer: Melissa G. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been with EBP for over 2 years now. [sensitive content hidden] is amazing and very helpful when i have questions, he is always there to answer and responds right away! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how it keeps track of my customers, i know when vaccines expire, i know who has paid, who hasn't. I especially like having my website linked to this now and booking customers for daycare and boarding is so easy #### Cons I really don't have anything bad to say about this product! It's very simple to use and helps me stay organized. #### Reasons for switching to Easy Busy Pets It was too confusing using quickbooks, it was too much to keep track of, EBP IS SOOOO MUCH MORE SIMPLE --- ### Easy Busy Pets lives up to its name - Overall rating: 5/5 - Reviewer: Anne Y. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A plus, exceptional product and customer service. As I expand my company, Easy Busy pets has already anticipated any needs I might have as a customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It truly is easy. I’ve never used any other brand but, I don’t feel the need to look or switch. I’ve been using it since 2020 when I first started my business. I never fully used it to it’s abilities until this year. I’m very pleased with every aspect of my experience. If I have a question, I get a response lightning fast. It’s amazing! #### Cons I haven’t discovered anything that I don’t like. --- ### Pet Care Scheduling Software - Overall rating: 4/5 - Reviewer: Grace S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were hoping to be able to offer a more on-demand experience for our clients by allowing them direct way to request services from the pet care providers. This has worked well for us. Unfortunately, we had not realized the time-savings on the administrative side that we had hoped for. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros We love how Easy Busy Pets facilitates scheduling directly between our clients and our pet care providers. Client requests go directly to sitters who can accept or decline. This has saved our office time and effort. Additionally, because EBP is fully integrated into our website, our SEO has improved. When clients come to schedule visits they work directly from the website and this improves our ranking. We have seen a significant uptick in new clients as a result. #### Cons There are many features that are standard on other programs that EBP does not offer. Bulk invoicing, automated/recurring tipping, building segmented email lists, adding holiday surcharges --none of these features are supported and, in aggregate, negate much of the time-saving benefits of using software. Additionally the payroll function is rudimentary at best. #### Reasons for choosing Easy Busy Pets Website integration, on-demand capability. We made some assumptions about this software's functionality based on twenty years of using web-based scheduling systems. Once we made the switch we were surprised that it could not do some basic functions that we took for granted would be there. #### Reasons for switching to Easy Busy Pets While there were many features we liked in Time To Pet, it did not offer an easy way to schedule with a more "on-demand" model. Additionally, while there are many wonderful aspects of TTP's communication system, we found it difficult to manage the volume of messages and found that our scheduling coordinators made many more scheduling errors. --- ### Hopeful, but not pleased - Overall rating: 2/5 - Reviewer: Jorge R. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros That all the services for our business are possible to manage all in one software #### Cons No mass input of information, you want to delete an appointment and literally have to do one by one. You want to move appointment from one staff to another and literally have to do one by one. Same for checking in, checking out. A client can not request a cancellation. There is no list or reports for feeding, medication, dogs, and etcc.. No waiver for clients to sign before doing anything in their account. Clients can make requests without completing their profile. Packages are not discounted correctly when making a reservation. The reservation feature does not apply for rooms when a client makes a request. #### Reasons for switching to Easy Busy Pets And Paw loyalty. I made the switch because HGM had all the features #### Vendor response Thank you for your kind feedback. We are happy to hear you were able to consolidate so many different pet care services into EBP. A few updates since then: - Calendar drag n drop between dates and/or staff for rapid management in case schedules change. - Delete on mass or specific subsets of appointments within a series. - Visually select any combination of appointments and copy them to repeat weekly, etc. - Quick check-in / out in the agenda view (if you prefer not to do it by appointment) - List of reports now available. You can export reports for each and every form submitted into the system to slice and dice your data analytics needs. - Waivers are now enforceable - client cannot book before they fill out forms of your choice. - Reservation feature does apply to rooms, but you may have set it up so that they don't choose the rooms directly. Often businesses prefer to keep this internal. Feel free to join one of our daily group training sessions to learn more Replied February 2021 --- ### Search no more! Try Easy Busy Pets - Overall rating: 5/5 - Reviewer: Cameron B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Very good, support is very responsive, and alwas accepting to new ideas. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having a complete website that incompases all aspects of booking, billing, and review generation! #### Cons Ability to schedule more than one service per day in one booking. However that might be me not doing something correctly. #### Reasons for choosing Easy Busy Pets Only product that I have found that covers every part of our service offerings. #### Reasons for switching to Easy Busy Pets Ability to utilize one software for all services we offer. --- ### Finally an easy and affordable Daycare software! - Overall rating: 5/5 - Reviewer: Bailey M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience with Easy Busy pets has been amazing. Not even looking at the great and easy to use software I would never switch just due to the amazing customer service. They really care about my success and my business, and that to me is unbeatable! I highly recommend EBP to all pet care professional!!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved that there is only one site, no linking to other sites with crazy long names. Just simple and professional. #### Cons I did not love the website designing process. There was an option to have Easy busy pets design your site for you. #### Reasons for switching to Easy Busy Pets The site was difficult to use and when I reached out for help I never could get an answer. --- ### Easy Busy Pets has been wonderful for my new business. - Overall rating: 5/5 - Reviewer: Diana F. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was starting up my business and looked at so many options. Easy Busy Pets just felt like second nature to use. When I worked with them on the set up and free trial, I realized that it was really second nature to use. Clients have complimented the ease on there side and we all know that having a system that is easy for clients helps to keep them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Both myself and my clients have found the software easy to use and understand. The customer service has been amazing. They walked me through everything and have responded to every question in less than an hour, normally within minutes. Every interaction has been friendly, positive and helpful. It is completely customizable. #### Cons It doesn't offer GPS tracking of walks, but it does offer GPS check-in & check-out points. I wish I could upload videos for clients, but have been told they are working on adding this feature. #### Reasons for choosing Easy Busy Pets Ease of use and amazing customer service. --- ### Some changes i would like to see - Overall rating: 5/5 - Reviewer: Tania C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best part is i only need my iPad to take to appointments, love this. Also it is fairly user friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Scheduling is fairly easy Allows me to make my own forms (Very important) #### Cons I can’t book using client to look up I have to invite client to book, so i have to hold a marker for appt time and wait for them to fill out form so i can formally book them in It dosn’t automatically no location of mobile client (i have to go and select their address) but when i book at my home location it knows it is my home location and selects it for me Stripe payment system sucks, takes it more than 14 days to get to my account - wont use it now Can’t edit appointment notes for each visit #### Reasons for choosing Easy Busy Pets Customer service option to help me set it up and not waste my valuable time to figure it out #### Reasons for switching to Easy Busy Pets Needed something that did not require software ## More reviews [Next reviews](https://www.softwareadvice.com/pet-grooming/easy-busy-pets-profile/reviews/?page=2) --- Easy Busy Pets Reviews, Pros and Cons - 2026 Software Advice