--- title: "Gingr Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Gingr. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gingr is a good fit for you!" source_url: "https://www.softwareadvice.com/pet-grooming/gingr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Gingr](https://www.softwareadvice.com/pet-grooming/gingr-profile/) / Gingr Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/pet-grooming/gingr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/pet-grooming/gingr-profile/alternatives/) # Gingr User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 223 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 158 reviews (71%) - 4 stars: 43 reviews (19%) - 3 stars: 5 reviews (2%) - 2 stars: 4 reviews (2%) - 1 star: 13 reviews (6%) ### Most mentioned pros - Meanwhile, Gingr had absolutely no trouble processing our monthly subscription payments. - The interface is clean when it's working. - Highly organized profiles with lots of ways to customize and store information, great in-app reminder system, simple design which makes use efficient ### Most mentioned cons - We've checked our internet, restarted equipment, cleared cookies and cache, tested from multiple locations and networks, and provided Gingr with everything they've requested. Despite all of that, virtually nothing has been resolved. - We are a large grooming salon with over 6,000 clients and 12–14 stylists and support staff. Since June 17 (today is July 15), the software has become almost unusable. - What wasn't made clear was how much of that burden would fall on us, or how little support we'd receive. When I inquired on the possiblility for assistance setting up the points program, the email responses were surprisingly rude. ## Gingr customer reviews Showing reviews 1-25 of 223 (page 1). ### Worst software company ever - Overall rating: 1/5 - Reviewer: Maxwell E. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I cannot wait to switch from Gingr to Goose or MoeGo later this year. Everything has gotten worse from five years ago to today. Nothing has improved. It only gets worse over time #### Cons It has gotten much worse. They won't let you use your own merchant services firm and their response times have gone from 20 minutes to three days #### Reasons for choosing Gingr Easier use for employees, slightly faster #### Reasons for switching to Gingr Consolidating vendors and erp systems for a new acquisition --- ### Couldn’t run our business without it - Overall rating: 4/5 - Reviewer: Aileen G. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We’ve had Gingr for approx 5 years now and could not do our daily business without it. Customer service on chat has always been pretty good and the onboarding and setup was very thorough. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Being able to check in from anywhere is invaluable to me. The software is incredibly deep with a lot of settings and options etc. #### Cons Gingr is really glitchy. There’s constantly small things here and there that are issues or aren’t working correctly or whatever which is frustrating, especially considering what we pay per month. #### Reasons for choosing Gingr We didn’t choose PetExec because at the time (approx 5 years ago), PetExec wasn’t able to charge guests by their weight which is how our rates work. #### Reasons for switching to Gingr KennelSuite was antiquated and we needed something better. --- ### Gingr for Animals - Overall rating: 4/5 - Reviewer: Elora S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered We are satisfied overall with Gingr and only have a few things (mentioned above) that we would love to see changed to help things run more smoothly here. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very user-friendly compared to similar programs. It is easy to train new employees how to use it, even if they have never worked with a comparable software. #### Cons It does not always assign dogs to the selected room type which causes issues later on when we are full and selling out of rooms. The list of animals on the dashboard refreshes every time you update one of them which gets frustrating when you are trying to update multiple animals for one owner. The dog detail page does not show all of the information for that dog (color, room type, etc.). --- ### Long Time User - I Highly Reccomend!! - Overall rating: 5/5 - Reviewer: Leanna R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered I love Gingr and am currently on a mission to convince my new employer to switch. If you have a dog care facility use them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros All inclusive, multi-functional, customize-able, and intuitive. You can become an expert by simply clicking around. The included staff training is very useful and effective. Customization is a 4/5, you can do almost anything you want within the confines of their general set up. The system is reliable and updates in the background with little to no impact on user experience. #### Cons The client portal isn't the most aesthetically pleasing and can be confusing at times. The customer support hours are stringent, and they lack a phone support option; but after you go live you need to contact support so infrequently it makes little impact. In my 5+ years working with their software I have needed to contact support maybe half a dozen times. My one big issue is the implementation team. At a previous employer, that was in the process of opening a daycare, I knew more about their software than half the team helping. BUT if you have any technological literacy it shouldn't be that major of an issue, just annoying. #### Reasons for choosing Gingr Most user friendly, more detailed reports and finance tracking, better payment integration, better aesthetics for client portal, --- ### Booking with ease - Overall rating: 5/5 - Reviewer: Jasmin M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Gingr has been a great asset to our company, and was such an ease to transition into when we switched from our old Booking system. So many features, and so easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like most that it's easy to use, serves for so many purposes in our Company such as booking Grooming Appointments, walk in services, daycare stays, daycare Evaluations, classes, and now we can use it in our multiple locations as well #### Cons The only cons lately have been inconsistent customer service with longer wait times, and the Phone Number search feature not working lately has made some booking over the phone take longer. Phone number search is usually our go to Customer look up. It leaves us with less room for error and less time on the phone with the customer for easier booking #### Reasons for choosing Gingr The multiple booking uses for Pet Companies, live chat, and price point. #### Reasons for switching to Gingr When we were going to open up a Daycare facility we wanted something we could use across the board for Grooming Services, as well as Daycare, and Training Classes. --- ### Run! Don't use this software. - Overall rating: 1/5 - Reviewer: Micaela M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We hate this program. We have used it for over 6 years and if we could switch without large business interruptions we would leave this program far behind us. Colleagues have cancelled their subscription and moved to Gingr competitors and have been much happier. We plan on switching within the next 12 months. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I can appreciate that the program has a great dashboard. It's easy to take a quick glance and get an overview of what is going on in the facility on any given day. Additionally, the credit card integration is (while very expense) convenient. #### Cons The reports and financial accounting are NOT accurate. The company is well aware of this, has tried to fix the issues, but continue to fall short. If you want accurate accounting I would not use this product. Additionally, there are always bugs. The Gingr team will make updates which affect random parts of the software and they do not catch these bugs. These have cost not just our business but colleges as well thousands of dollars. Gingr doesn't care as a company and considers the monetary loss to our business as a cost of doing business. #### Reasons for choosing Gingr PetExec didn't have as many features as Gingr as the time. They have now caught up to Gingr. #### Reasons for switching to Gingr We switched from 123Pet which is now DaySmart Pet. Switched when DaySmart was desktop based and didn't have a cloud feature. Gingr was the only one at the time that had cloud service and the features needed. #### Vendor response Hi there, Micaela. Thank you for choosing Gingr to partner with your pet business. Reading through your concerns, this is absolutely not the experience we want you to have while using our platform. We would love to connect with you to discuss these problems and work towards a resolution. Our team will be reaching out to you soon. Thank you for your honesty. Replied June 2025 --- ### Not for Grooming - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Gingr is not a good system if you have a multichannel business. We offer grooming training retail etc as well as daycare and boarding. This seems like a daycare software that tried to add more things and failed. My biggest issue was that when we first made the switch, which is absolutely hard and expensive, we had an issue with clients saying they could not log in to the portal, that they got caught in a "loop" of password reset emails. When we spoke to support, they indicated that this was user error. When we sent screenshots, they yold us we were mistaken and our clients were just not understanding whst to do. It caused a significant drop in online bookings, close to 40%. After escalating to a client retention person, it was disclosed that they in fact knew about the issue. We lost thousands of dollars, and customer trust. They offered no recompense. "Sorry" really wasn't enough. When we first started our journey with them i explicitly said that i did not want to switch to a software that wasn't going to be a good fit. Sales, implementation, and development do not have any idea what the other is doing or saying. We were told by the sales team that the software could do things that the implementation team said it could not do. We were told by the implementation team thst we wpuld see updates that the developers were not even planning. They handle frustration by directing you to a reddit-style "up vote" system for usability requests. Software is expensive, and i dont mind paying for it. I mind very much paying for unusable software that caused a significant decrease in business. I can never recommend them. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Automated reminders, stored credit cards #### Cons Unusable client portal, hard to reach support #### Reasons for switching to Gingr ProPet apparently went through a mass exodus and there was no customer support for months, we needed to update some of our data and theres no way to do it yourself and there were no people to do it. We had to switch. #### Vendor response Thank you for taking the time to share your feedback about your experience with Gingr. We sincerely apologize for any inconvenience you and your customers have faced. Your feedback is essential to us, we would greatly appreciate the opportunity to learn more about your specific situation and how we can better assist you. Please contact us via email at support@gingrapp.com, and we can schedule a time to discuss your concerns in more detail. Thank you for bringing this to our attention. Gingr Support Replied January 2024 --- ### Great Appointment Scheduling Software - Overall rating: 4/5 - Reviewer: Lena V. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the software is easy to use, customer friendly, and not that expensive. Out of other comparable software we feel that this one has more functionality and more customization options. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that there are so many features and that they are easily accessible for both our customers and our stuff. I like that we are able to customize our customers experience and communicate with them easily. #### Cons It is very hard to implement and set up new software, it is also hard to export data if needed. #### Reasons for choosing Gingr There was more functionality, customization, and we had a extended free trial. #### Reasons for switching to Gingr We were looking for more functionality. --- ### Don't use this software!! - Overall rating: 1/5 - Reviewer: Ed H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered BEWARE!!! If I could give negative star rating, I would. Gingr and it's venture capital [sensitive content hidden] blatantly ignore their clients. The only reason my business is with them now, is because they buy other software companies and force you to switch. I have spent decades in the IT and computer software industry before changing to the pet industry. I strongly recommend you do your best to avoid Gingr! Do some homework and research. Search the user groups. They have a private group on Facebook. There group members have the same complaints about this software. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros They are good with billing businesses for their service. Software has many service features...some even work. #### Cons This software is owned by a venture capital firm. They [vc firm] don't care about the software or service and are very arrogant. They just buyout other better softwares and make them disappear. Revelation Pets is their UK counterpart, owned by the same firm. It's fairly well known that the support staff ignore calls and other communication. Impossible to speak with support and/or sales! Most of the available features don't work properly. Very complicated system to setup and maintain. The software is full of software bugs. They don't ever tend to fixing the software!!! Our customers find the portal and phone app very difficult and confusing - they HATE IT!! We have lost business as a result of this garbage software. --- ### 1-Star Review for Gingr: A Software Company in Serious Decline - Overall rating: 1/5 - Reviewer: Layamon B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered We recently took over a new site and were encouraged by Gingr to migrate from PetExec as soon as possible. The day after taking over, I was hit with an unexpected $2,000 “gateway fee” on my credit card, but was told it would be refunded once we switched to Gingr. Nearly a month later, we were still stuck on PetExec because Gingr couldn’t complete the migration, and the refund still hadn’t arrived. What followed has been one of the most frustrating software experiences of my business career. Support is practically non-existent. Emails go unanswered for days. Phone support is impossible to reach. Staff routinely set out-of-office replies for long weekends while critical issues remain unresolved. Every day during this transition something else stopped working or glitched. For example: when owners upload vaccination records through the customer portal, these files never appear on the business dashboard. The system accepts the files, says they’re uploaded, but they vanish. We've used Gingr with our other locations for the past five years. It’s astonishing how far this software has fallen in such a short period. Gingr used to be an excellent platform with reliable support. Today it feels like a company in steep decline, and we are seriously reconsidering our long-term future on the platform. If you are evaluating pet-care software, I strongly recommend treading carefully. Our experience has been costly, stressful, and well below the standard a professional operation should expect. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It has a lot of features, and if they all worked consistently the potential is huge. It is good at the basics, but there are several ongoing issues that they refuse to acknowledge as problems. You will see from some reviews, that they used to be quite good. However, I would urge anyone reading this to filter by 'most recent', to get a more accurate reflection of where they are currently at. #### Cons Customer Support is virutally non existent. They refuse to acknowledge the needs of customers outside of the US. #### Vendor response Hi Layamon, thank you for taking the time to share your honest feedback. We're truly sorry to hear about the long support wait times you experienced since switching to Gingr. That’s not the level of care we aim to provide, and we appreciate you bringing it to our attention. Our team will be reaching out directly to ensure you’re fully taken care of moving forward. We appreciate your patience and the chance to make this right. If there’s anything else you need, we’re here to help. Replied December 2025 --- ### An EXCELLENT Decision - Gingr Continue to Impress Me! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love how I can keep a good eye on everything that's happening within our facility from wherever I am. With the tools in Gingr we've restructured our daycare rates and packages and have seen an overall increase of 25% in daycare revenues. It's a tighter system than the one we had before, and revenues don't fall through the cracks as with the old system. It's so easy to customize in so many ways. The manner in which they strive to add additional features and make existing ones even more usable continues to impress me. Built in communication tools are everywhere so that all the information is readily available for whoever needs access to it. It's state of the art and they strive to keep it so. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is so much more than just a reservation and POS system. It's a very comprehensive program that facilitates excellent communication, organization, and streamlines processes. If they haven't thought of it yet, they likely will, as they continue to add features as fast as they can think of and integrate them within the program. I was skeptical at first about tech support being entirely online, and that's proven to work very well. They excel at customer service and have been very responsive to the handful of requests I've made for features. The integrated tip feature has increased employee tips tenfold to the point they're a significant contribution to our employee's paychecks. #### Cons The financials took a little getting used to, and their integration with QBO is taking awhile. I understand that though and appreciate their position of wanting to be certain they do it well. I've had experiences with other programs that integrate poorly and leave messes to clean up. It's worth waiting if it's done well. I don't like how their credit card processing rates are set up. They will match existing rates, and if we go out and look for better rates they will match the best we can find. As anyone who's ever gone shopping for credit cards knows, that is such a hassle, and I find it very disingenuous that we have to pretend to shop around in order to be offered better rates. If I'm going to go through that trouble, I will simply switch processors or divert some of my processing in another direction. --- ### Like the software very much hate the lack of customer service. - Overall rating: 2/5 - Reviewer: Laura T. - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros We like the basic functionality and speed of use especially vs. software that sits on the hard drive. The portal is nice and out clients enjoy it. The help articles for the basic set up and functionality are well done. #### Cons When there is a big issue outside of basic functionality the chat support is a waste of time. A typical chat takes about an hour just to get to the point that they kind f understand what your talking about. For example my company Voxy Canine Camp recently reorganized and we opened a new merchant id account. The back end sent me the wrong merchant id #. I Ofcourse did not know it was wrong and after an hour on chat the person had no idea what was the problem because they did not have access to all of the information. It's a week later and aim trying again and still having issues. After introducing myself and business name/ 30 min into chat the rep from Gingr asks me what company Im with, Real problem solving should not be done by chat so this part of Gingr is horrible. Horrible enough that we are looking into switching this winter. #### Vendor response Laura, We appreciate your candid feedback, and are sorry to hear that your most recent chat experiences have not been favorable. I called you directly last week to clear up the merchant account issue, which was a simple misunderstanding between how/why you were updating your merchant accounts. Once we got to the bottom of it, we resent the correct merchant number to be updated in your app. I also suggested that if you needed anything moving forward, to ask for me specifically and I would give you a call. In regard to this most recent issue, our staff was prompt in responding and in inquiring about the issue you were experiencing, and although it did take a bit to understand why you couldn't process payments (the merchant ID had been typed incorrectly - chat records show the correct ID was sent on 6/28) we were able to get this resolved and get you back up and running. Please let me know if you have any concerns moving forward. Michelle Ober Director of Operations Replied July 2018 --- ### Gingr from day one - Overall rating: 4/5 - Reviewer: steve l. - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it has been a positive experience and I can say that as an early adopter of the software before it was improved to where it is now. Yes, there was growing pains, but the support team helped us through every issue until we rarely need to ask for help. There is also a vibrant community on FB. What I would like that I haven't seen is a way to see how other businesses are using Gingr. Some way to snapshot other peoples' processes to see if we could improve ours. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - the people behind the product are very responsive, especially the support team. Chat support has answered every question we have ever posed and on many occasions have gone above and beyond by following up with additional information and support after the initial contact - the software has a good amount of flexibility and customization to tailor it to the business rather than change business procedures to adapt to the software - frequent updates and improvements to the software - good knowledge base with lots of video reference. In fact, on many occasions the great support team has made custom videos to show me how to do something #### Cons - would like a bit more flexibility in customizing reports - client portal needs a bit more work, but there is a webinar next week, so that might be improved - would also like some customization control for run cards - not sure if this is a pro or con, but there are many features that we do not use in Gingr and still have enough to run a busy business. I expect other businesses use some features we don't but not all the ones we do. Bottom line is that with that much to offer there are a lot of features you can use to adapt Gingr to your specific business needs --- ### Gingr - Pro-Cons - Overall rating: 4/5 - Reviewer: Julia O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Initially Gingr revolutionized our operation from how easy it was to learn and use. There support was superb and quick, the dashboard gave you a great overall of the day. #### Cons The financial reports within gingr never tallied with the income received and didn't take online payments nor did it have a subscription model and wasn't GDPR compliment. These issues, made us leave Gingr in 2019/20 --- ### Good software but read the cons - Overall rating: 4/5 - Reviewer: Gisselle A. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Easy set up Easy to navigate at times Results are easy to pull Since it’s web based it making it easier to use on any device Checking out can sometimes be easy Better than most doggie kennel softwares. Much better !! #### Cons Some updates are not needed and make things more difficult to do. When asking support why end of day is different on different days, they weren’t able to explain why. Features that were promised are now being told aren’t taking place Promises for new products coming out are not met When website is down not easy to find a number for contact #### Vendor response Thank you for your review Gisselle! We are pleased that you enjoy Gingr's speedy check out features! Yes, you may not need all of the new features we release, but these are always 'opt in'. Many customers do have special needs, which drives us to develop new features for them. Our uptime is 99.99% over the past 12 months - better than any pet-care software on the market. We have auto backups for your software, so be sure to know how to login to your back up in case of any (infrequent) downtime. Do let us know what features you are wanting that we have not released yet. There are many priorities among our broad customer base, but we do listen to what is your priority! Replied December 2019 --- ### Love Gingr! - Overall rating: 5/5 - Reviewer: Madison V. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We love Gingr! It allows us to run two facilities simultaneously with ease. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best part about Gingr, hands down, is the chat support feature. It is incredibly convenient to be able to get expert support at the click of a button! We also really appreciate the ability to monitor daily capacity. We're a large facility, so this feature is extremely important to us. #### Cons The only area of improvement I notice is the reporting. I would love to be able to easily pull reporting for memberships started within a date range, memberships cancelled within a date range, and overall more membership reporting. --- ### Scaleable and Intuitive - Overall rating: 5/5 - Reviewer: Laurel F. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The free support team is great. We use them a LOT. We have been happy with out switch and hope that Gingr will continue to develop functionality in order to continuously support it's users as quickly as we are able to grow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We switched to Gingr about a year ago from 123Pet. We had been using 123Pet since our company opened 10 years ago. Over 10 years we have expanded to 8 locations, and had begged 123Pet to keep up with our expanding company's needs. They could not. The switch to Gingr was daunting, but their customer service and support was excellent and we tackled it as a team. Gingr combines a central database, easy switching of locations in order to maximize bookings and lots of flexibility to customize how the software works to our business. They still have room to grow and functionality to develop but they are much closer to being able to support the size of our company than our previous software. #### Cons The services management component is excellent. The retail products management portion is still clunky, slow, and archaic. There are part of Gingr where you can update things for each location in one screen, but other functions (coupons, retail, pricing, etc) that you have to manage each location separately which is clunky. --- ### Wonderful Custom Software For Our Insdustry - Overall rating: 5/5 - Reviewer: Richard B. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Originally we were a pen-and-paper business, and we were doing well. With Gingr we are able to do even better. I was surprised at how much more information we have about our clients, our business and so forth. The entire business is much more precise- we can set more accurate goals, predict more accurately our future revenue, and take reservations much further in advance. With online registration and a unified, simple way of receiving information we have been able to be more agile as well- capturing business from out-of-town clients that other daycares in the area have to pass up because they have no system of getting owners to sign agreements while they live in other states, etc. Gingr won't make or break your business, but it does make running a doggy daycare much easier, and gives you a wide suite of tools to use in order to make that happen. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being a browser-based tool makes using Gingr easy from any device. Because we don't need to install software, our computers are now Chromebooks which are much cheaper than a full laptop. I can check on the business from my phone, when I'm at home, on vacation or even just in an inconvenient area of the building. I also really like that you can easily send out a marketing email to targeted customers within the software- no need to fuss with Mailchimp when I can just shoot an email to whichever customer group I want to target (been to see us within 6 months, hasn't been in to see us in 6 months, new clients, older clients, etc). #### Cons There can be display issues at times that are mildly annoying- menus sometimes get in the way of the other parts of the site (a not-uncommon occurrence in newer web design I've found). Not enough to cause issues though. --- ### Great Product. - Overall rating: 5/5 - Reviewer: Debra S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered I have been doing my scheduling and invoicing the same way for 15 years. To say the least it was cumbersome and hard to teach. I used Kennel Connection ONLY for scheduling and then I used QuickBooks for invoicing. It was a lot of work and if you weren't careful you could easily make mistakes and have missed revenue. I was constantly double and triple checking EVERYTHING everyday and sometimes several times a day! I went back and forth on changing to Gingr. First, I would say I was going to do it and then I would change my mind. Why break what is already working?? One day I just finally thought, it's time. I contacted Gingr and signed up. My onboarding person was Rep. I had about a week of watching videos about Gingr before our first call and I could tell this process was going to be daunting. In a previous life, I built databases and one database I built was for inventory control for chemical plant that moved millions of pounds of product daily. So, Gingr should be a breeze...LOL. Gingr is a breeze if you put the work in!! If you are not committed to HOURS upon HOURS of work then I think you would not get the same satisfaction that I got from working within this product. Once I began to understand Gingr, I was addicted to getting everything perfect. Rep was wonderful and very helpful. I was so happy he was my onboarding specialist and will miss our weekly phone chats. We have been live for 1 week and it's the best decision I have made in years! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I would have to say just about everything. My staff and I are absolutely thrilled with the Gingr software. #### Cons I thought during the set up of Gingr that when I reviewed this product; I would say that the set up process would be my biggest con. Now that the set up process is done, it was actually the best learning experience that I have had in a long time. I am actually going to miss the hours upon hours of time that I put in and don't know what I am going to do with my time anymore...;-). --- ### Gingr is the only pet care app that does it all - Overall rating: 4/5 - Reviewer: Alan B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic new pet care software. It streamlines operations, makes scheduling easier, and helps with customer management. Features that are robust and easy to use. This reliable and essential machinery is widely used in the animal care industry. I would advise doing it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros For several years we have relied on Gingr and it has become an integral part of our routine. Both initial setup and ongoing use have been made easy with the help of the chat support team. #### Cons I am not a fan of the long learning curve required to fully utilize the features and functions of this software. It's easy to use, but I had to spend some time getting used to all the options and adjusting them to my liking. --- ### Great idea - terrible execution - Overall rating: 1/5 - Reviewer: Bethany H. - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered We switched from another software to Gingr and were so excited for their extra features!! It was confusing at first, but we understand with anything new there is a learning curve. However, we quickly realized it's not the learning curve that was hindering us. It's the software itself. The biggest complaint are the financials. I can't even begin to cover how terribly this is set up this is!! And, one of their support team told me that this has been a HUGE complaint from people! Yet it was never fixed!!!! And speaking of their support team, they don't even provide you a phone number to contact them, and if they call you regarding an issue, it comes in from an unknown number. Excuse me, but if I am paying monthly, you'd think I could have the ability to contact a person via phone rather than chatting it out online. Long story short - they made the product pretty, but so difficult to use. And if you're providing a product for a business, you'd better make sure that the financials are easy to understand and accurate. I have money that I don't even know where it went and why it's off. And no one ever got back to me as was promised. I wouldn't even have written this review had they actually seemed to care about our concerns. But instead, they didn't show up to a meeting they set with my employees at a conference. Take care of your customers, please. I hope y'all are able to turn this around because it COULD be a good product. Although we will never switch back even if it is improved. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Vendor response Bethany: We regret that Gingr was not the right fit for your business model. While Gingr is highly customizable regarding pricing and pricing rules, we advised you that your highly variable pricing would likely not work well. It is clear this would negatively impact your reports and make things confusing for you. Your pricing model is unique, and that's okay. Our 100s of successful customers are able to readily run meaningful & accurate financial reports. These successful customers also find our support team to be highly effective in resolving any questions. We deliver the best value in support via live chat and email and online setup support calls. While we are upfront in that we do not offer phone support, we did call you when you needed a call, yet we haven't heard from you since then (9 mo. Ago). We did personally meet with your manager at PB&D show in Nov. & made changes to the app based on your requests. Wishing you well in moving forward with your business model. Replied April 2017 --- ### Support was great while I have used Gingr - Overall rating: 4/5 - Reviewer: Amanda G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The simplicity of Gingr made it a game-changer for our company at first. The responses were prompt and helpful, and the dashboard provided a comprehensive view of your day. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Without a doubt, Gingr's live chat feature is its most valuable asset. It's really helpful to have access to knowledgeable advice at the touch of a button. We also value the daily capacity monitoring feature very highly. Because of the size of our facilities, this is a crucial component. #### Cons My single suggestion for change concerns the reporting. Additional membership statistics, including new and canceled memberships within a specified time frame, would be really appreciated. --- ### Good for Owners, horrible for the end customers - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered It shouldn't take 17 steps to schedule your dog for boarding. However, Gingr has made that a possibility. It's such a horribly designed product. The workflows are horrible. The experience is horrible. You will see the positive reviews are mainly from Gingr customers, the boarding facilities, not their customers, me. This is the #1 reason my boarding facility gets ANY negative attention is they made the horrible choice to go with Gingr. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Functionality: 2/5 #### Pros That there is at least an online portal and I can make online payments... one at a time. #### Cons Gingr is horrible to use. It's not customer friendly and takes multiple steps to book an appointment. --- ### Excellent software to run a dog daycare and boarding facility - Overall rating: 5/5 - Reviewer: Ed B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have the software on every computer and iPad in our facility. Our staff logs-in whenever they use it (from wherever they are) to: check-in dogs, take notes during the day along with pictures which are automatically sent to the owner as report cards upon check-out, track feeding and medication, addition internal notes, etc. Because our staff logs in, any notes, reports, pictures that are input are stamped with who made the entry along with date and time. This is a powerful program but does get easier to use once you work with it a while. As I mentioned earlier, this is an extremely comprehensive package so there's a lot to learn and it does take some time. The customer support is excellent. I was originally concerned the the support was online, but that has proven to not be a problem. I get timely responses and everyone I've worked with is very knowledgeable. Now that we've been operational for a month, we don't need the support as often, but we know it's always there. The majority of our clients book online and purchase packages online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gingr runs our daily operation and is extremely comprehensive. It allow us to run all aspects of our company and services including daycare, boarding, grooming, training, transportation, retail and more. Customer service is excellent! #### Cons Not so much a Con, but a reality. There's a lot of work setting up the software so it has all of the services, packages, rates, retail, holidays, etc.. programmed. A specialist working with us knew the software in and out and was extremely helpful setting us up. Again, not so much a Con, but it does take a while to get up-to-speed because the software is so comprehensive. --- ### Gingr for our Boarding, Daycare, Grooming, Training Facility - Overall rating: 5/5 - Reviewer: Connie A. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It helps us with maintaining client information, organization, scheduling, etc. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, covers all of our services, web based, clients can use as well, customizable #### Cons areas needing further developed are not being done so in lieu of adding new, higher end and/or "perk" type additions. Certain features have some limitations/flaws that should be improved and or redone as they are key elements to the purpose of the software. #### Vendor response Thank you for your review Connie! We love to hear that you find Gingr easy to use, and that your customers find it easy to use as well! We continue to develop and refine features based on the feedback of our customers, and new technologies that we know will be helpful. We respond to feature requests, so please let us know what is important to you, so that our product and dev' team can hear more about YOUR needs! Best, Team Gingr Replied December 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/pet-grooming/gingr-profile/reviews/?page=2) --- Gingr Reviews, Pros and Cons - 2026 Software Advice