--- title: "Gingr Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Gingr. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gingr is a good fit for you!" source_url: "https://www.softwareadvice.com/pet-grooming/gingr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [Gingr](https://www.softwareadvice.com/pet-grooming/gingr-profile/) / Gingr Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/pet-grooming/gingr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/pet-grooming/gingr-profile/alternatives/) # Gingr User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 223 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 158 reviews (71%) - 4 stars: 43 reviews (19%) - 3 stars: 5 reviews (2%) - 2 stars: 4 reviews (2%) - 1 star: 13 reviews (6%) ### Most mentioned pros - Great, we moved from a previous software and Ginger has more features and flexibility and has been easy for employees to learn - Ease of use of software, easy to train staff but the customer portal could be a bit easier to interact with - Meanwhile, Gingr had absolutely no trouble processing our monthly subscription payments. ### Most mentioned cons - We've checked our internet, restarted equipment, cleared cookies and cache, tested from multiple locations and networks, and provided Gingr with everything they've requested. Despite all of that, virtually nothing has been resolved. - It won’t allow some of the employees calendars to remove users and shows multiple schedules when only trying to see their own. - We are a large grooming salon with over 6,000 clients and 12–14 stylists and support staff. Since June 17 (today is July 15), the software has become almost unusable. ## Gingr customer reviews Showing reviews 1-25 of 223 (page 1). ### [sensitive content hidden] -complaint Contact us BAD customer service told us it was our fault when I told him we don't do that he stopped replying. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. He stopped communicating with us when the issue was not fixed. I would like manager to contact me... #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Please contact will like to make a complaint against [sensitive content hidden] . please contact us right away.... #### Cons Customer Service with [sensitive content hidden] was horrible. He was first helping me with my issue and blame us --- ### awesome days in gingr - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Hardware - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. has been great! so far I had requestd help and every time I get a solution that I am happy with and satified #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the support and energy of all the employees and willingness to assist I felt supported and assisted ♥ #### Cons the time they take to help in ocation it may take a while but at the end of the day they resolve all my dubs and concerns --- ### Gingr groom - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Good I like the boarding and daycare aspects it has some glitches but not more than others #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Checking in and out daycare dogs is easy.its quick and simple the packages make it very easy. #### Cons Grooming booking needs a place to show request dogs or more colors for the calander ex daycare dogs in one color --- ### Rachel’s review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It’s ok but ginger really needs to fix their customer support issues so they are more responsive when necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Connivence is very nice, easy to use and all my coworkers enjoy using ginger and we use it everyday. #### Cons Customer support isn’t very good hard to reach and that can get pretty frustrating at times when we need to reach support. --- ### Gingr is the best. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered The best thing our company did. We are now organized, tracking grooming notes, know who is coming and going in our salon. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease and efficiency of being able to navigate through customer and pet portals. Can make changes and update accounts. Ability to communicate with employees and owners. #### Cons It won’t allow some of the employees calendars to remove users and shows multiple schedules when only trying to see their own. --- ### Outstanding - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered The best software out there. If you are looking for an appointment software this is it! Would recommend to everyone in industry #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything, they are the best. We like how it is a one stop shop platform: online booking, reporting, vaccine tracking #### Cons Nothing, I love the system. It is very user friendly and simple for my customers to book. It has been a blessing for my business #### Vendor response Misty, thank you for such a kind review — we're thrilled Gingr has been such a great fit for your business! Replied August 2026 --- ### Gingr review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered We have been using it since march of 2019, it’s a life saver #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, organizing capabilities, price is good #### Cons Nothing #### Vendor response Jed, thank you so much for the review and for being with us since 2019 — loyalty like that means a lot to us! Replied August 2026 --- ### Gingr…YES! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Great, we moved from a previous software and Ginger has more features and flexibility and has been easy for employees to learn #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use of software, easy to train staff but the customer portal could be a bit easier to interact with #### Cons Want deeper reporting features. Would like to get more customer driven specifics including better boarding accuracy #### Vendor response Tammy, thank you for taking the time to share this level of detail. We're glad Gingr has been a great fit for your team, and good news on the reporting front: we have exciting updates coming soon - keep an eye on your email for more information! Replied August 2026 --- ### The Worst Software Support Experience We've Ever Had. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I have never left a review like this before, but after more than a month of dealing with this situation with Gingr, enough is enough. We are a large grooming salon with over 6,000 clients and 12–14 stylists and support staff. Since June 17 (today is July 15), the software has become almost unusable. Nearly every click takes 9+ seconds. We're missing client data, Notes have disappeared, and entire phone/text histories are gone in countless cases. Conversations, important client information, and records that help protect both our clients and our business have simply vanished. At this point, I cannot confidently trust anything in the system to be accurate. We've documented everything with videos, screenshots, internet speed tests, and detailed descriptions. We've checked our internet, restarted equipment, cleared cookies and cache, tested from multiple locations and networks, and provided Gingr with everything they've requested. Despite all of that, virtually nothing has been resolved. The customer support has been even worse than the software. For the last month, I have called hundreds of times, and that is not an exaggeration. Every call says the average wait is 6–7 minutes, yet after about 11 minutes on hold, I'm disconnected and sent to voicemail. Think about that. Even assuming only 20 calls a day over 24 business days, that's roughly 88 hours spent on hold, only to be sent to voicemail. I've also left 10+ voicemails. ** Not one has ever been returned to date.** On July 9, I finally reached someone, only the 4th time I'd spoken to a person since June 17. I was told they were discussing my case "right then" and that I would absolutely receive a callback. I even gave them until 12:00 p.m. the following day. They promised someone would call. They never did. It's now July 15. No callback. No email. No update. No accountability. To make matters worse, they've now removed the option to even wait on hold. You're immediately directed to voicemail, which, based on my experience, they simply don't return. Meanwhile, Gingr had absolutely no trouble processing our monthly subscription payments. They're happy to collect subscription fees while existing customers are left with unreliable software, disappearing client records, and customer support that is effectively nonexistent. Our staff have been brought to tears. Our clients are frustrated by unreasonable checkout delays, or long hold times while we're trying to process things. I am completely at my wits' end. The amount of time, stress, lost productivity, and disruption this has caused is beyond unacceptable. In my opinion, Gingr seems more focused on signing up new customers than supporting the ones already paying them. If they don't have the capacity to answer phones, return voicemails, or resolve business-impacting issues, why continue bringing on more businesses? This comes after switching from DaySmart just over a year ago. I invested hundreds of hours setting up Gingr, manually moving thousands of pre-booked appointments, customizing the system, and training my team. What wasn't made clear was how much of that burden would fall on us, or how little support we'd receive. When I inquired on the possiblility for assistance setting up the points program, the email responses were surprisingly rude. I don't enjoy posting negative reviews because I know they can make or break a business. I told Gingr on July 9 that if I didn't receive the promised callback by July 10 at noon, I would post an honest review. I waited another five days. I still haven't heard a single word. If I hadn't already invested so much time into this platform, and if my team wasn't already beyond exhausted from dealing with its ongoing problems, we would have switched providers already. The only thing keeping us here is the enormous amount of time and effort it would take to start over while trying to keep our business running. If your business depends on reliable software and responsive customer support, I cannot recommend Gingr. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros - The interface is clean when it's working. - The platform has useful features and good potential. - The software easy to navigate when it functions properly. - The platform seemed promising when we first switched. #### Cons - Broken software, disappearing client data, and customer support that simply doesn't exist. - Critical software issues ignored for a month while support never returns calls or voicemails. - Unreliable software, lost client records, and the worst customer support I've experienced. - Over a month of broken software, lost data, and repeated broken promises from support. - They take payments promptly, but fail to support customers when their software breaks. - Critical business issues, missing client data, and weeks of unanswered calls and voicemails. --- ### Gingr is the name on the door, but not who's sitting in the office - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Venture Capital & Private Equity - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Honestly? It feels like betrayal. Would you believe I just received a response to Gingr's online "chat"? What if I told you I submitted that question back in December 2025? Today is April 30, 2026. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The operative word, what DID you like about Gingr? We hired Gingr four years ago because we thought they understood the boarding business. #### Cons