Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
5.0 / 5
Pros
"Price is great. Easy to use. In 3 years it has never been down except for once and that was only for about 20 minutes. Great customer service."
"Constantly updating to new and useful tools. Customer service is great. Easy to use. Great features. "
"The flexibility and the responsiveness of the staff. I love the color coding which I actually use for charting my routes."
Cons
"I would like if it had a business program like quick books in the program "
"Not being able to easily identify days off. Not being able to add multiple vacations, or individual vacation days. "
"When printing the receipt I wish it had the groomers name on it. I also wish it would let you edit the text messages sent out because I don't want them to reply back. "
Groomsoft Reviews
Filter by:
January 2019
Tammy J from Woof Gang Bakery & Grooming
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Easy and Functional
Great! Love the software and the customer service is excellent.
Pros
It is easy to use and customize for every groomer by color coding.
Cons
The cost of text message reminders is kinda high, but so is every other scheduling software.

Response from Groomsoft
Replied January 2019
Hi Tammy, Thank you for the excellent review. :-) The Groomsoft Team
July 2019
Adys from Sittn' Pretty Pet Spa & Boutique
Company Size: 1 employee
Industry: Consumer Services
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
I'm Loving this program the more I learn
My experience with Groomsoft has been excellent and I will refer your software to others.
Pros
The software itself is very easy with a little help on how certain things work its a great software. I needed something that had everything in one program and this one did still needing the online booking and its is complete great for the money!. and I have been shopping with 123Pets, Gingr, MoeGo and Pawfinity which which was much higher in price and some didn't even have Forms template in them.. Very useful might i add.
Cons
The only problem i see at this time is Groomsoft doesn't have online booking :(.. for most of us groomers we need this its important!
Reasons for Choosing Groomsoft
I will tell you that rep is an amazing customer service representative extremely quick to address an issue or to just help you learn how it works he has a lot of patients. This is the reason i'm upgrading and staying with Groomsoft! If you don't have good customer services people just leave and go somewhere else. !

Response from Groomsoft
Replied August 2019
Hi Adys, Thank you for the great review. Online appointments will be available soon. :-) -The Groomsoft Team
March 2019
Debra from Whisker Tales Cat Grooming
Company Size: 1 employee
Industry: Veterinary
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
March 2019
Groomsoft for Small Grooming Salon
It is fairly easy to use. Quite basic but for a small business it is adequate. The customer service is very good and Representative is VERY quick to reply when contacted.
Pros
Quite customizable, I can keep a lot of information on the client and pet, as well as unlimited photos and information about each groom on each client's pet. I also like that I can enter the services/fees and have it all calculated for me, including separating out tips and I think the "reports" are very good.
Cons
1) I really dislike not being able to put just a birth year in for a cat. Many clients do not know when their cats were born as not all are purebred...many are from shelters. I have to skip that entry and put a birth year in the "notes" and then I am unable to quickly glance at the cat's age on future visits - I have to look at the date of their first visit and calculate from the year to the present to see their age. I would like to be able to put: - day/month/year OR month/year OR year and have it automatically show me their age each time I enter a new appointment.

Response from Groomsoft
Replied March 2019
Hi Debra, Thank you for the excellent review. :-) The Groomsoft Team
June 2020
Janis from Anything's PawsAble
Company Size: 2-10 employees
Industry: Cosmetics
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Groomsoft is 4 stars!!!
Immediate reminders without having to do anything but put the appointment on the calendar. Picture of dogs are incorporated in the client's information.
Pros
It is easy to use but even more importantly, customer servi ce is AMAZING!!! They answer questions quickly and help you in any way possible. I am extremely impressed and so happy I switched from another software that was expensive and I couldn't use half of it.
Cons
I wish it could be integrated with the google calendar so I didn't have to do things twice. Eventually we may use the calendar by itself but right now we are set in our ways with Google.
Reasons for Choosing Groomsoft
Cost, maps for mobile, ease of program, all information in one spot
Reasons for Switching to Groomsoft
Spending too much on a program that wasn't helping me.

Response from Groomsoft
Replied July 2020
Hi Janis, Thank you for the great review! We are here to help! -The Groomsoft Team
January 2019
Shelley from Barks N Bubbles Pet Grooming
Company Size: 2-10 employees
Industry: Veterinary
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Ease of use
I have had an overall positive experience with Groomsoft. The prices have been reasonable in comparison to other subscription prices. I would highly recommended to anyone that is running a grooming business. It is paperless, a good place to store grooming instructions, and record pass grooms comments. As well as, incidents and customer complaints to avoid future issues with clients. It allows you to set appointments anywhere (mobile phone, home computer, etc). It is a good place to keep track of finances. It easy to see at a glance from month to month and year to year how well the business is doing. In the past, if I had a problem it was easy to get someone from customer support on the phone to walk me through my issues.
Pros
I have been using Groomsoft for over over three years. It is easy to use and train employees to use. It allows us to keep track of customers, prices, pass and present groom instructions, incidents, and comments.
Cons
Can be confusing to set recurring appointments. Especially when a customer ask for their next appointment. If a customer cancels or changes a recurring appointment it is hard to reset the appointments or restart the appointments from that time on.

Response from Groomsoft
Replied January 2019
Hi Shelley, Thank you for the great review it really helps us make Groomsoft better for everyone. The Groomsoft Team :-)
January 2019
Katie from Stinky Dog Grooming, Inc
Company Size: 2-10 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2019
Great Program!
Overall we have been very happy with Groomsoft. I love that you take suggestions and upgrade it regularly
Pros
The ability to make appointments anywhere and any time. I can easily see what is booked for which groomer at a glance. It really is very easy to use once you learn it. The customer service, as rarely as Ive used it, is fantastic and fast.
Cons
It takes a little while to figure out all the ins and outs. I feel like some things are a little repetitive and others are not as useful as they could be. I love the idea of the waiting list but am finding that if i move an appointment as opposed to creating a new one, it stays on the waiting list. I also would love to change the time that the reminder texts go out and haven't been able to figure that out.

Response from Groomsoft
Replied January 2019
Hi Katie, Thank you for the great review. :-) A team member from support will be emailing you so we can better understand your experience while using the waiting list and help answer your question about changing the appointment reminder times. The Groomsoft Team
September 2019
Eri from Paws&Bows Pet Grooming
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
4.0
September 2019
Precious Groomsoft!
Pros
Its quite efficient! Life saver. We are a team of 4 groomers and we all are very satisfied on how easily we can set up appointments keep grooming notes, and super easy access to read previous grooming notes, upload pictures of doggies, running commission and tips reports, tender a transaction is wow!! its all there.!!
Cons
The only thing missing is online booking feature. I use square appointments and its a pain updating appointments to groomsoft. When will it be available?

Response from Groomsoft
Replied September 2019
HI Eri, Thank you for the great review. We are always working to add more features to Groomsoft and online booking is on our list for 2019. Please call us at 866-677-0909 or email us at support@mrrtech.com if you have any questions. Have a great day! The Groomsoft Team :-)
February 2019
Judy from A Pawsitive Touch Dog Grooming
Company Size: 1 employee
Industry: Animation
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Love this iCloud appointment service
This software became available approximately 1.5 years after I started my business. Lifesaver! I was so tired of all the laborious record keeping I needed to do on calendars, spread sheets - Keeping handwritten grooming notes on cards etc. I always felt things were incomplete. Groomsoft saved my sanity and I gained confidence. Always a glance away is the schedule and details needed for grooming my furry clients.
Pros
It is easy to use and can be accessed through all of my smart devices as well as the desktop computer. Away from the grooming shop, no problem I can set appointments on the fly if I receive texts or phone calls from clients.
Cons
Can not say there's any thing I feel negative about.

Response from Groomsoft
Replied February 2019
Hi Judy, Thank you for the great review. :-) The Groomsoft Team
January 2019
Wendy from Dog Gone Grooming
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Great Program
I have nothing bad to say at all. When I have ever had an issue, or even an idea , I email Groom soft and get a response with in hours. They fix the problem or help me fix it, and they actually look at the ideas that I have submitted and even put one to use. This is a great addition to your business.
Pros
This is easy to navigate and make changes. I love that there are so many things you can do with this other than just scheduling appointments
Cons
The help menu could use some work with subjects that or not common and if they are maybe a one word search for them.

Response from Groomsoft
Replied January 2019
Hi Wendy, Thank you for your great review and feedback. :-) The Groomsoft Team
January 2020
Michelle from FancyFur
Company Size: 1 employee
Industry: Individual & Family Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Great Software
My overall experience with Groomsoft is great, however, I think it is funny that the sex of the pet changed to gender as a selection instead of male or female. None of the dogs I have groomed have told me they feel like a different sex than they were born. That's just a human thing. It's silly that gender is a selection for a pet. Ha ha.
Pros
I can design my own work orders Affordable price
Cons
Text reminders are not included in the basic price, It cost more money to have text reminders for my clients.

Response from Groomsoft
Replied January 2020
Hi Michelle, Thank you for the great review. The Groomsoft Team :-)
January 2019
Dawn from Doggy Day Groom and Play, LLC
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2019
Groomsoft Review
Been with Groomsoft for a few years now and so far so good!! Whenever I have a problem they get back to me right away and get the problem fixed as soon as possible. I would recommend Groomsoft.
Pros
It's easy to use and if you make a mistake on something it can be easily fixed. I like that I get a response from Groomsoft right away when I have a question or problem. It has everything you need to keep track of your business needs for grooming.
Cons
Still could use some updates (to be able to split tips and add multiple groomer to one dog)

Response from Groomsoft
Replied January 2019
Hi Dawn, Thank you for the good review. :-) The Groomsoft Team
January 2019
Melissa from Lucky Dog Grooming Salon
Company Size: 1 employee
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Groomsoft is Awesome!
Pros
Groomsoft is easy to use and is very useful in many ways with my pet grooming business. Making appointments and especially the reminder feature is awesome! They listen to your ideas and make changes and updates all the time. Helpful online help with any issue you may have. FB Community page is great too.
Cons
Nothing bad to say!! If you dont like something then let them know!

Response from Groomsoft
Replied January 2019
Hi Melissa, Thank you for the excellent review. We really appreciate it. -The Groomsoft Team
March 2019
Loel from Mobile Grooming by Loel
Company Size: 1 employee
Industry: Veterinary
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Mobile Grooming by Loel in Walnut Creek, California
Great from the get go!
Pros
The flexibility and the responsiveness of the staff. I love the color coding which I actually use for charting my routes.
Cons
I have wanted to make a note in a client’s appointment that only applies to that day – rather than having to go through a more formal process of entering it under client notes or pet notes. This would be a handy addition to the appointment scheduler.

Response from Groomsoft
Replied March 2019
Hi Loel, Thank you for the excellent review and the suggestion. :-) -The Groomsoft Team
June 2018
Beth from Grooming Tails Pet Spa
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
June 2018
We have been using GS for 3 years and live it.
Pros
Price is great. Easy to use. In 3 years it has never been down except for once and that was only for about 20 minutes. Great customer service.
Cons
When printing the receipt I wish it had the groomers name on it. I also wish it would let you edit the text messages sent out because I don't want them to reply back.

Response from Groomsoft
Replied January 2019
Hi Beth, Thank you for the excellent review. I added your comments below to a list we maintain for consideration on future updates to Groomsoft. -The Groomsoft Team
March 2019
Leigh from The Pink Poodle
Company Size: 1 employee
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2019
I love it
I love that I can access the program anywhere and at any time. The report features are super convenient. Text reminders are a God send! The new mass text feature is wonderful.
Pros
Its packed with features and is affordably priced!
Cons
Not being able to easily identify days off. Not being able to add multiple vacations, or individual vacation days.

Response from Groomsoft
Replied March 2019
Hi Leigh, Thank you for the excellent review. :-) Your suggestions are great and will help us make Groomsoft even better. -The Groomsoft Team
February 2019
Carrie from Hair of the Dog
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Review for Groomsoft
Pros
My business loves Groomsoft. It is very easy to use. The software often gets updated and I am always pleased with the new features. Dog grooming is a challenging schedule, so I am so pleased to find software that really understands how to navigate the complexities.
Cons
I like everything about the software. No complaints.

Response from Groomsoft
Replied February 2019
Hi Carrie, Thank you for giving us an excellent review. :--) -The Groomsoft Team
January 2019
Jessica from Jessie’s Pet Grooming
Company Size: 1 employee
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Great software
Pros
Great price, easy to use. Groomsoft helps me keep track of income, expenses, customers and appointments. Also sends reminders which cuts down on the number of no show appointments.
Cons
There are a few features that I would love to see added, however groomsoft is always improving its software.

Response from Groomsoft
Replied January 2019
Hi Jessica, Thank you for the review. :-) Please send your suggestions to our support team at support@mrrtech.com.
October 2019
Magda from Good Sniff Spaw
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Listening to the customer
Exceptional
Pros
This software is exactly what we need to keep our business in control and keep on growning, the team is amazing on listening to our suggestions and implementing them
Cons
Nothing we have been growing together, it has been a great experience

Response from Groomsoft
Replied October 2019
Hi Magda, Thank you for the great review. :-) -The Groomsoft team
January 2019
Joe from Pucci pet spa
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Great program
Very good
Pros
I like the ease of the program and the reports. I am a apsentee owner and with this program I can see everything that is being charged and how it was charged right on my phone. I can even book an appointment when the shop is closed with no problem.
Cons
I would like if it had a business program like quick books in the program

Response from Groomsoft
Replied January 2019
Hi Joe, Thank you for the great review. :-) Quick books integration is in development. If you have not done so already, join the Groomsoft Community Facebook group. The Groomsoft Community group will get the the latest news regarding Groomsoft and its a great place for Groomsoft subscribers to help each other. The Groomsoft Team.
January 2019
Michelle from JustFurPets Grooming
Company Size: 2-10 employees
Industry: Individual & Family Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Wonderful
Pros
Constantly updating to new and useful tools. Customer service is great. Easy to use. Great features.
Cons
I have ideas I wish I could implement myself. But I’m not a member of the tech team. Boo. Lol

Response from Groomsoft
Replied January 2019
Hi Michelle, Thank you for the great review. :-) We want to hear your ideas. Send an email to support@mrrtech.com or use the help menu option within Groomsoft to send us your suggestions. The Groomsoft Team.
January 2019
Chris from Bandana and Bow
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
4.0
January 2019
Great software
I love it but it’s annoying to go back to the appointment that was just checked out to switch to completed. Checking out should switch it automatically to completed!!
Pros
Easy to use customer friendly but needs updates
Cons
Checking out, should automatically switch to completed

Response from Groomsoft
Replied January 2019
Hi Chris, Thank you for the great review. We really appreciate it. :-) When checking out an appointment the appointment status changes automatically to "Checked out". Groomsoft considers both Checked out and Completed appointments as the same. To make it easier to see both Completed and Checkout Appointments you can give them the same status color.
January 2019
Sheriese from Fur Baby Royal Grooming & Boarding
Company Size: 2-10 employees
Industry: Veterinary
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
How Groomsoft Rocks
I like that groomsoft adds up me numbers for me.....makes managing the IRS a lot easier.
Pros
I love all the different reports you have to chose from. I need to learn more about the expenses though.
Cons
I like all of it.....wth…..like I said, you Rock!!!!

Response from Groomsoft
Replied January 2019
Hi Sheriese, Thank you for the great review. :-)
January 2019
John from In the Dog House pet groomi g
Company Size: 2-10 employees
Industry: Individual & Family Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Thank you
Groomsoft has taken a lot of paperwork off of me and has given me a lot of time with my family back. Not having to remember to send reminders out every night is a blessing!
Pros
I love the SMS option. Customers love not having to remember, the software does it for them.
Cons
I wish that when a customer texted the reminder number we could get a notice somehow that someone had texted that number

Response from Groomsoft
Replied January 2019
Hi John, Thank you for good review. :-) The Groomsoft Team
January 2019
Katarina from Captivating Canines
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
January 2019
Great scheduling system for services providers
We like it a lot!
Pros
I like the ease of use. New employees always learn it quick. Allows you to choose text message appointments reminder great feature. We wonder if it could be day before appointment as second reminder? I know they remind almost a week prior an appointment..
Cons
To send appointments reminders day before actual appointments as second reminder or 2 days before.. also when employees leave company and you need to edit them as inactive they disappear of the scheduling as well which is strange.

Response from Groomsoft
Replied February 2019
Hi Katarina, Thank you for the great review. :-) Yes you have the option to send appointment reminders 1 day prior. Check out this video from our YouTube options. https://www.youtube.com/watch?v=JBKUA2SYuIQ This video explains how to manage your appointment reminders. The Groomsoft Team.
January 2019
Jessica from Grooming by Jessica
Company Size: 1 employee
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Easy to use!
Pros
Groomsoft is very easy to use and I am able to keep all of my clients and appointments organized.
Cons
There is nothing about this program that I don't like

Response from Groomsoft
Replied February 2019
Hi Jessica, Thank you for the awesome review. :-) The Groomsoft Team
November 2017
Laura from Groomer to the Rescue
Company Size: 1 employee
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
I love this software and the customer service is A+
Easy database to use and search , easy scheduling and checkout
Pros
Easy to use, great search features a nd if something is cumbersome or difficult you just call and you get help . He is always open to feedback
Cons
I am happy with the software as it is. Any feedback I have given has always been met with software changes.

Response from Groomsoft
Replied November 2017
Hi Laura, Thank you for the great review. Sincerely, Your Groomsoft Team
July 2019
Masa from FairWay Carpet Care, Inc
Company Size: 2-10 employees
Industry: Consumer Services
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
July 2019
It like your own personal assistant!
Pros
Very intuitive software that has all the necessary things to run a business. Its not clunky and is easy to learn.
Cons
I needed a feature that this software did not have but its because I do some different things, not a con but just throwing it out there.

Response from Groomsoft
Replied July 2019
Hi Masa, Thank you for your review. Please send your suggestions to support@mrrtech.com :-) Team Groomsoft