About Kennel Connection

Kennel Connection is a pet care facility management software that enables pet groomers, daycare centers, pet boarding and training institutes to handle various administrative operations, such as client management, appointment scheduling and more. Professionals can use the dashboard to track the check-in/out timings of pets, view upcoming bookings on a calendar and visualize statistical data in the form of graphs or charts.

Using Kennel Connection, pet groomers can schedule appointments for multiple pets with the same owner, track their medication, feeding or exercise schedules and store clients' information in the database. Managers can configure access permissions for employees, select preferred payment methods and generate commission reports....


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

45 Reviews of Kennel Connection

Average User Ratings

Overall

4 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(23)

23

4 stars

(8)

8

3 stars

(2)

2

2 stars

(3)

3

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 45 results

September 2017

Mike from My Best Friend's Inn

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Overall it has been great. We use it strictly for boarding and daycare.

More than anything customer support.

Pros

I like that they are continually making improvements and updates. I believe this is based on user input. I like the desktop version as we have intermittent and long term (over a day) Internet outrages and we can continue to work. Customer support, knowledge base, and training videos seem to be current. We don't need to tweak our processes to meet the software process. It goes with our flow. I look at other software about once a year and Kennel Connection seems to be the best so far.

Cons

There are 2 items that I wished the software would allow. One item would is one that I would leave over. The first is the amount of warning windows that pop up. I know it isn't this way, but it feels like every time we navigate through a booking there is a window that asks if we are sure we want to do that function. I can see where it would be helpful, but the ability to turn it off like vaccination warnings would be great. The one item I would leave over if another company provided it is custom reports. I would LOVE to run a report that tells me which category of pets (we charge by weight) provides the most revenue. As an example if I changed the weight category instead of raising prices how would that look? I may make more money by changing weight class than upping the charges.

Response from Blue Crystal Software

Replied September 2017

Hello Mike, thank you for the review! There are some pop-ups that you can turn off but many of them are to help the customer avoid making a mistake. If you have suggestions for ones you'd like to be able to turn off, feel free to suggest them. We also offer customizations and custom reports. If you're interested, please call the office or e-mail me at jenn@bluecrystalsoftware.com Thank you again, we appreciate your business!

May 2021

John from Sprockett's Doggy Day Camp Inc.

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Great software and support!

We have been using Kennel Connection for 10 years. Started with KC6 with one location to now using KC7 with multi-facilty module with 2 locations. [SENSITIVE CONTENT HIDDEN] and his team are a pleasure to work with and always seem to resolve issues we encounter very quickly. The online service portal allows easy upload of data files for analysis and repair and allows us to maintain minimal interruptions to our business when an issue is discovered. The software itself has seen many changes and features added over the past few years and confirms their commitment to ensure it meets our needs

Pros

Overall the software works well for Daycare, Boarding, Grooming, Training and other services. The software is quite flexible once you complete the training period. While the core software is not easy to learn and navigate, the addition of the Live Access module has significantly overcome this. The integration between all the modules listed above is seamless and works amazingly well with multi-locations. The ability to sync clients and packages/accounts between the locations allows customers to attend any of our locations knowing their information and credits are avaliable.

Cons

As a multi location facility the one shortfall in the software is the lack of thriv Live Access module for multi-location facilities. However we have Been advised this is in development. The other shortfall is the inability to create custom reports.

December 2016

Crystal from The Groom Room

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

December 2016

Great software but..

This was the first software that I ever used in my grooming career at a boarding facility. When I went out on my own and opened a grooming salon I bought this software. Loved it, but decided to try something different a few years later. While I know longer use KC, I often find myself wanting to go back to it. Their client and pet screens set up is superb! Only problem with it is the layout of the appointment book. It is difficult to use at a glance with grooming appointments and multiple groomers. Should look more like an appointment book like most other grooming softwares. Also, it has very MINIMAL, reports for the buck. This is an expensive program and should have more reports and payroll to justify the cost, but I would absolutely give up the reports and switch back if they would change the layout of the appointment tracking. It would also be nice if they would include their online booking in the demo as it's a must have for me and the amount is a lot to spend just to find out it doesn't work for me Been suggesting some of these from them for years. Hopefully someday they will listen.

Pros

Pet and client screens.

Cons

Not enough reports, expensive, no payroll, and layout of appointment screen

Response from Blue Crystal Software

Replied December 2016

Hi Crystal, We are revamping the program for the next release, Kennel Connection 7.0, and some of the schedules will be changing. We currently have hundreds of reports available in the system now, but if a customer feels a report is missing, we have customer feature request that allows customers to request features and reports. We are adding in over 200 requests to 7.0 for the initial release. Thank you for your review and have a great day!

May 2021

Amber from american k9 country

Company Size: 11-50 employees

Industry: Farming

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

May 2021

Easy & Painless to use!

Been using KC for over 19 years! Support is ALWAYS QUICK to help & super easy to work with. We would like it to be a bit more online friendly, but overall this IS the best Kennel Software out there. We have tried them ALL, & KC by far suits our HUGE facility the best!

Pros

Very easy to use interface. Easy to train employees to use quickly. Customer Service & support is EXCELLENT & makes us love KC even more

Cons

The online portal needs improvement, which I know is in the works, but clients NEED online interaction Please make is SQUARE compatible!! PLEASE!

Reasons for Choosing Kennel Connection

Ease of use

May 2021

Christina from Camp KCS

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Great Software and Company

Love it They are always available to help. They always fix any problems that may arise in the software.

Pros

Kennel Connection is easy to use (very user friendly). I also like the fact that the software is always updating and making additions to better serve our customers.

Cons

Since I have been using kennel connection for 20 years, integration was not an issue for me. However, the thing I dislike the most would be the lack of customization a lot of areas.

Reasons for Choosing Kennel Connection

more user friendly