About MoeGo

MoeGo is a cloud-based pet grooming solution designed to help pet salons and groomers handle client appointments, communications and service agreements on a centralized dashboard. It provides a scheduling assistant, which lets businesses view bookings, create client-specific notes or reminders, manage employee accounts and more.

Key features of MoeGo include call reminders, multi-device access, client lists, reporting and service agreement management. Groomers can utilize the mobile application to communicate with customers via SMS, adjust schedules or routes on customer cancellations or re-engagement and record credit card or cash transactions. Additionally, the application enables businesses to capture clients' approvals on service agreements...


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Supported Operating System(s):

Web browser (OS agnostic)

129 Reviews of MoeGo

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(98)

98

4 stars

(26)

26

3 stars

(4)

4

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 129 results

October 2018

User Profile Picture

DruAnne B from Asgard Mobile Dog Grooming

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

October 2018

Moego goes with me everywhere

It Has improved my productivity and scheduling immensely I’m able to schedule the whole year out

Pros

I like I can keep up to date on my schedule and clients wherever I go. My files are with me, I can communicate with my client. I can fill a spot easily if there is a cancellation. I can easily move appointment from one groomer to another.

Cons

If I Im in a dead spot no access. I can see when clients communicate other my groomer but not what my groomer says without opening it up If I wanted to take a week off I wish my repeat appointments would drop down one eeek to avoid holidays and vacations It doesnt notify me when someone cancels their appointment when it asks to confirm appointments. Need a tab for Veterinary contact and place to write medical issues

June 2020

Racheal from Fast and the Furriest Mobile Grooming

Company Size: 2-10 employees

Industry: Veterinary

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

June 2020

my personal assistant !

i really enjoy the app and how responsive the cudtomer service is when I need it.

Pros

I had just opened my Mobile dog grooming business. I was the only one there to start up my company. I cant begin to tell you how thankful I am that this app was outy there I tried several with only added frustration to my stressed life. I couldn't seem to keep up with everything. I found Moego through Googling "Mobile grooming app" OH MY GOSH!!! This app saved my life and got me to 5 employees strong now! This app does everything from schrduling in the same area so I dont drive all over the state lol to reminder CALLS and texts get sent out to avioid cancelitions due to the customers forgetting.

Cons

The price to add another Bus is a bit pricey for it to do the same as it has been doing. I was hoping it would keep track of the mobiles I use. Like mileage and maintenace. Whos in what unit for that day etc

Reasons for Switching to MoeGo

because their app erased all my scheduled appoinment that I had already had booked for weeks. I couldnt call anyone because i had no idea who was where or when on my schedule it was humiliting and embarrasing to go through

October 2018

Frances from Collar cuts

Company Size: 2-10 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

October 2018

Mobile grooming

Pros

I love how easy it is to make appointments.

Cons

Deletes notes and not sure why. Some of my clients, expecially clients with multiple dogs, I have to remember what I have done on them. Very frustrating.

Response from Moement

Replied October 2018

Hi Frances, we are sorry that our app delivered such bad experience for you. our team is working hard to track issues you reported here to stop this issue from happening again! we keep updating features to meet clients progressive demands so that there might cause some issues during the process. Please also feel free to contact Lily, she's always there and will support you along the way. we appreciate your trust and your business with us:) Thank you!

September 2020

Laci from Dog-a-holick

Company Size: 2-10 employees

Industry: Veterinary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

September 2020

Could be better

I switched from 123 Pet thinking this would be a better program. As I feel 123 Pet is outdated however, this program is costing me more than 123 Pet. It could be really great! But I feel they are not groomers, and do not get what we need or do. I took 3 years to find another program, and I wish I would have done more research on Moe go. As I'm starting to think I should have gone with someone else.

Pros

I like how easy it is to use. I like the online booking, and app for my clients.

Cons

1. You can not book multiple dogs with different groomers. With that if you break up the appointment with multiple groomers, you can not check out with one ticket. 2. You can not split payments, meaning 2 different CC or CC and cash payment 3. It is hard to fix time clock mistakes meaning if a employee forgot to clock in 4. Support is through email, and by time you get a response you have moved on 5. The calendar is very boring, and hard to see a difference between blocked gray and the white of the calendar. I know that I can color code those but who has that kind of time. 6. When you check out with a CC on file you have to ask if they want to tip the groomer, before you process the cars. The client should be able to tip after they see the price. 7. If clients want to rebook multiple appointments, once you have rescheduled all of them you need to go back and make sure you haven't double booked yourself. There should be an alert that there is already someone schedule at that day and time.

Reasons for Switching to MoeGo

I felt 123 Pet was outdated. To complicated to use. The online booking was awful. There was no 2 way text to talk with clients.

May 2020

Jenny from Doggy Style Grooming

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

So simple but full of features

I’m very happy with this software. I tried another that has been around a long time and they fell short! I don’t know how I survived without MoeGo.

Pros

The ease of use! It’s very simple and quick to enter in new client information or to create an appointment. I love that there’s a place for vaccinations and a reminder option.

Cons

The price jump for 2 way messages is pretty steep. I don’t send too many so $30 is a lot. But it’s so handy to stay in one app instead of switching to my phone to message a client.

Reasons for Choosing MoeGo

I used the free trial and loved it.

Reasons for Switching to MoeGo

It was too complicated. Way too many steps to make an appointment.